Crowne Plaza Reading
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Info
Newly opened stylish hotel with an easy access to M4 motorway. It features AA Rosette winning restaurant, meeting and wedding facilities. Ideal place for business travelers.
Summary of reviewsThe Crowne Plaza Reading is a modern and well-designed hotel situated in a convenient location for those coming in for work or to use the train station. While some guests had mixed reviews regarding the breakfast and dinner options, many enjoyed the good selection of food. The hotel scored high marks for its cleanliness, modernity and great facilities, including a lovely wellness and gym with excellent spa facilities. The staff here are friendly, polite and always willing to help. The hotel's very good and adequate for business needs status was cemented, but some guests felt that their experiences were not befitting of a 4-star premium hotel. Overall, the Crowne Plaza Reading is a mixed bag but worth considering for your own stay.
Categories
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Crowne Plaza Reading is situated in a convenient location for many guests, especially for those who are coming in for work or to use the train station. Though it is not directly in Reading, it is situated on a beautiful development and guests noted that it was quiet and safe. However, it is a bit out of the way from the town center and a car is needed to explore the area further. The suitability of the location is very much tied to the purpose of the stay; for some it was the perfect pit stop during their journey while for others there was nothing around to explore. Despite the distance from central Reading, guests appreciated the ease of finding the hotel and some noted that it was a nice alternative to staying in the city center while still being close to Heathrow. Overall, the location of the Crowne Plaza Reading is perfect for those looking to be close to work or the train station but may not be suitable for those looking to explore the town center without a car.
Guests had mixed reviews regarding the breakfast at Crowne Plaza Reading. Some described the food as low quality with raw fried eggs, soggy scrambled eggs and raw hash browns. They also found the cold meats to be old and the coffee only barely warm. The absence of vegan options and limited bread choices were also mentioned as disappointments. However, others found the breakfast to be great, delicious and with lots of food options. They expressed that most of the food was very good with a good selection available. Nevertheless, several guests found the breakfast to be overpriced with some feeling that it should be included in the room rate or offered at a reduced cost. There were also comments on the service with some finding it slow and encountering difficulties with tea service. Overall, while some guests struggled with the breakfast experience, many enjoyed it and appreciated the good selection of food.
Guests of the Crowne Plaza Reading had mixed feelings about the dinner options available. Some praised the restaurant for its nice atmosphere and excellent food, while others found it to be overpriced and mediocre. The dinner booking process also seemed to be a bit of an issue for some guests with long waits and disorganised service. Some guests were disappointed with the quality of the food, reporting that cups and dishes were dirty, meals were served messily and food was either overcooked or watered down. Despite these negative experiences, some guests particularly enjoyed the Indian dishes on offer, while others found the selection of beers to be a highlight. Overall, while some guests loved everything about the hotel, including the breakfast and dinner, others felt that the food had dipped in quality compared to previous visits. Positive comments were made about the staff, but the slow service at the bar was also noted by some.
Guests who have stayed at the Crowne Plaza Reading have sited the spaciousness of the rooms and the comfort of the beds as their standout features. Visitors rave about the modern and clean rooms as well as the lovely wellness and gym facilities. Overall, the hotel scored high marks for its cleanliness, modernity and great facilities. Some guests were disappointed with the size of their room, but others enjoyed the sizeable space. The hotel was well-decorated, particularly the rooms themselves, which were clean and comfortable. Some minor issues were reported, such as heating and air conditioning issues and missing amenities like tea and clean towels. Despite these minor issues, the hotel provided a positive experience with visitors confirming it met their expectations.
Guests of the Crowne Plaza Reading have commented positively on the comfortable beds in their rooms with many describing them as seriously comfortable and some even stating that they had the best night's sleep ever. Beds were described as large, wide, lush and lovely with comfortable firmness. However, a few guests did note that the pillows on the bed were not particularly comfortable. Overall, guests found the rooms to be comfortable and nicely decorated. On the negative side, one guest mentioned that their bed did not get changed, while another was not satisfied with the SPA treatment and small, bright room.
The Crowne Plaza Reading is a modern and beautifully decorated hotel that boasts exceptional cleanliness throughout. Guests consistently praise the hotel's standards, stating that everything from the rooms to the facilities are very, very clean. The rooms themselves are described as comfortable and luxurious, complete with modern decor and tidy bathrooms. Some guests did mention minor issues, such as dust or poor housekeeping standards, but overall, the hotel is highly regarded for its cleanliness. The spa and pool area also receive high marks for being clean and well maintained. Overall, guests can expect a clean and comfortable stay at this quality hotel.
If you're looking for a hotel with outstanding customer service, you won't go wrong with Crowne Plaza Reading. The staff here are some of the best you'll find with phrases such as "great staff", "friendly, polite and very accommodating staff" and "attentive, friendly and helpful" being frequently mentioned by guests. Many guests also commented on how wonderful the reception and bar staff were with their helpful and friendly nature being praised repeatedly. Despite some negative remarks about certain staff members, such as "rude" or "unprofessional," overall the staff here are friendly, polite and always willing to help. Whether you're in need of assistance with your room or simply looking for recommendations on local attractions, the staff here are attentive to their guests needs and will go above and beyond to ensure your stay is as comfortable as possible.
The Crowne Plaza Reading offers a lovely wellness and gym with excellent spa facilities that include a pool, sauna and steam room. Guests recommend booking treatments well in advance as they are popular. Although there is no jacuzzi available, the swimming, sauna and steam room were great to use. The spa area is small but guests still found it lovely. Unfortunately, some guests experienced rude staff and difficulty booking treatments. Some found the pool area a bit tatty and not very relaxing. However, overall guests enjoyed the spa and noted that all facilities were amazing. While some guests had negative experiences with the spa treatment and found the Spa quite small, others had a lovely two nights away for spa treatment.
Guests have raved about the wellness and gym facilities at the Crowne Plaza Reading, noting that the gym is well-equipped and the swimming pool is lovely. Many guests appreciated being able to work out during their stay with some even describing the gym as excellent. While there were a few mixed reviews regarding the gym and bar, in general, guests were very pleased with the facilities, calling the establishment a lovely place with good quality amenities. Anyone in search of a hotel with a nice gym and pool should definitely consider Crowne Plaza Reading, as previous guests have found both to be good enough to recommend.
Guests of the Crowne Plaza Reading have had mixed experiences with the hotel's swimming pool. While some praised the lovely, good-sized pool and well-kept spa, others found the pool area tatty and not very relaxing. Parents should note that children under three are not allowed to use the pool and that it is only available until 11am. Some guests also reported temperature issues with the pool with some finding it freezing. However, for those looking to work up a sweat, the hotel also has a nice gym. Overall, the reviews suggest that while the pool is not perfect, it can still be a pleasant place to take a dip during your stay.
The Crowne Plaza Reading boasts its own free parking with secure underground parking available. However, some guests have experienced a lack of available spaces with the car park being limited and some finding one tight space to park. Management has failed to address the issue of unauthorized parkers in the blue badge parking spaces, causing frustration for some guests. When the car park is full, there is nowhere to park with some resorting to parking on the pavement outside. Access cards can be a bit tedious to use and the car park has a false readout of availability. On the positive side, some guests found the parking situation to be very convenient and useful with great free parking available for residents.
The Crowne Plaza Reading boasts a lovely modern and well-designed exterior, making it a beautiful four-star hotel perfect for a two-night stay. While some guests experienced mixed feelings and found the hotel to be passable or poor, others cannot praise it enough, calling it a great and wonderful place to stay. The hotel's very good and adequate for business needs status was cemented, but some guests felt that their experiences were not befitting of a 4-star premium hotel. While the price was considered overpriced and some noted feeling like they were at a Travel Lodge, others found the hotel to be very comfortable with a well-polished surface. Unfortunately, some guests had negative experiences, noting that the refund process killed it for them and that the staff was unhelpful. Overall, the Crowne Plaza Reading is a mixed bag but worth considering for your own stay.
The accessibility of the Crowne Plaza Reading East has received mixed feedback from guests. While some were satisfied with their rooms, such as the positive mention of a good disabled shower with a seat and a well-placed twin accessibility room, others reported issues with lack of accessibility, particularly for wheelchair users. Some guests had mobility issues and appreciated the hotel's consideration, though one guest with an elderly mother experienced problems with the lift. Another concern was the unavailability of toiletries when requested. Despite these challenges, the hotel appeared to meet the needs of some guests, such as those on business trips seeking an adequate stay. Overall, the accessibility of the Crowne Plaza Reading East may be suitable for some but not all guests with disabilities.
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Location
Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
Spa
Gym
Pool
Parking
4 Star
Accessible
Yes, Crowne Plaza Reading has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Crowne Plaza Reading.
No, Crowne Plaza Reading doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Reading.
Yes, Crowne Plaza Reading has a gym.
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