5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Atlante Plaza generally receives mixed reviews regarding its five-star status. Guests often laud the hotel for being very clean and having facilities that align with what one would expect from a five-star establishment. Breakfast at the hotel, in particular, garners praise for being worthy of a five-star rating and the staff are frequently highlighted as deserving five-star attention.
However, there are significant criticisms as well. Several guests feel that the service and overall experience do not consistently meet five-star standards. Issues such as malfunctioning air conditioning, dated appearances and unsatisfactory cleaning, especially concerning the pool, detract from the hotel's rating. Some reviewers expressed disappointment with the cost-benefit ratio and noted that the hotel's offerings seem more in line with a three or four-star rating, rather than five. The lack of facilities like international TV channels also contributes to the perception that the hotel falls short of the five-star criteria. Despite these drawbacks, when the hotel meets expectations, it does so impressively, boasting features that truly fulfill the promise of a luxury stay.
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