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Summary of reviewsHilton Garden Inn New York/Staten Island generally receives positive feedback for its strategic and convenient location, making it an optimal choice for work and leisure. Guests appreciate the proximity to the cruise port, local events and the airport with easy access to New York City. The area is described as pleasant with ample parking, although minor noise issues from nearby events are noted.
The breakfast at the hotel is often praised for its quality, taste and cleanliness. The American buffet format and made-to-order eggs stand out, though some guests feel the breakfast is overpriced and suggest a more itemized menu. Despite these concerns, the overall quality of breakfast remains a strong point.
Dining at the on-site restaurant, Lorenzo's, is well-received with guests complementing its atmosphere, excellent service and the use of fresh, locally grown vegetables. While the food is considered delicious and the dining experience generally favorable, it is noted that the prices are on the higher side.
Reviews of the rooms reveal a mixed experience. Many guests find the rooms clean, comfortable and spacious, aligning well with online descriptions. However, some feel the decor is outdated and issues such as rusted fixtures, small room sizes and occasional unpleasant odors are raised. There is a recurring call for renovations to meet modern standards.
Cleanliness is a standout feature at the Hilton Garden Inn New York/Staten Island. The hotel receives multiple praises for its impeccably clean rooms and well-maintained common areas. Despite a few mentions of dirty carpets and occasional lapses in housekeeping, the general consensus is that the property offers a clean and inviting environment.
The staff are largely described as efficient, friendly and accommodating, particularly at the front desk and restaurant. A few instances of unfriendliness and insufficient customer service are mentioned, but the majority of guests find the staff to be professional and helpful.
Lastly, the comfort of the beds is frequently highlighted with guests appreciating the clean and cozy sleeping arrangements. While the beds are regarded positively, some comments indicate the pillows are too soft for certain preferences.
Overall, Hilton Garden Inn New York/Staten Island is praised for its convenient location, good quality breakfast and dinner experiences and attentive staff, making it a desirable choice for various kinds of stays.
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