The Lensbury Resort
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Lensbury Resort offers a tranquil getaway on the banks of the River Thames with beautifully maintained grounds and easy access to Richmond Park, Hampton Court and Twickenham. The setting is ideal for nature lovers and provides convenient access to central London via public transport. Guests appreciate the ample space for leisurely walks, cycling routes and nearby pubs.
Breakfast at the resort receives high praise for its variety, quality produce and accommodating staff. The spacious breakfast room offers a buffet style set-up catering to various dietary needs, including gluten-free options. Though generally positive, a few guests experienced occasional delays in replenishment during peak hours.
Dinner experiences are mixed with standout dishes like lamb and hake receiving high marks, while the limited dinner menu and slow service present some challenges. Although the scenic setting and facilities add to the experience, improvements in menu diversity and service efficiency are recommended.
Rooms receive mixed feedback; while some are spacious and comfortable, many are considered small and outdated with maintenance issues. Guests commend the cleanliness but note that refurbishment and improved amenities are needed in some rooms. The picturesque surroundings and quiet ambiance contrast with the high room rates, which some feel do not offer good value.
Cleanliness overall receives positive remarks with rooms and shared facilities often described as spotless. Beautifully kept grounds and a clean property enhance the pleasant atmosphere. However, lapses in housekeeping standards such as dirty carpets and mold in showers are noted by some.
Staff is consistently praised for their friendliness and attentiveness, significantly contributing to a welcoming stay. Reception, bar and breakfast staff are frequently highlighted for their excellent service, though occasional instances of less trained or disinterested staff members are mentioned.
WiFi experiences vary; while some guests find it strong and reliable, others face connectivity issues. Consistent high-speed internet access would enhance the guest experience.
The spa is a highlight, offering well-equipped and relaxing facilities. Guests appreciate the range of treatments and the helpful staff. Minor concerns include occasional crowding and a desire for more amenities, but the spa generally receives positive reviews.
The gym at The Lensbury Resort also stands out, described as spacious and well-equipped. Visitors enjoy the range of modern equipment and the clean, well-maintained facilities. Fitness classes and additional activities such as kayaking add to the positive experience, though some note it can be crowded in the mornings.
The resort's pool facilities are family-friendly and well-maintained with guests particularly enjoying the heated indoor pool. The availability of both indoor and outdoor options, though separate from the main hotel, offers convenience and adds to the resort’s allure.
In summary, The Lensbury Resort is lauded for its stunning location, excellent breakfast and friendly staff. While the dinner menu and room conditions present some challenges, the clean facilities, superior gym and spa and beautiful grounds make it a favored choice for a relaxing retreat. Improvements in menu variety, room upgrades and WiFi reliability could further enhance the guest experience.
Categories
Breakfast at the resort receives high praise for its variety, quality produce and accommodating staff. The spacious breakfast room offers a buffet style set-up catering to various dietary needs, including gluten-free options. Though generally positive, a few guests experienced occasional delays in replenishment during peak hours.
Dinner experiences are mixed with standout dishes like lamb and hake receiving high marks, while the limited dinner menu and slow service present some challenges. Although the scenic setting and facilities add to the experience, improvements in menu diversity and service efficiency are recommended.
Rooms receive mixed feedback; while some are spacious and comfortable, many are considered small and outdated with maintenance issues. Guests commend the cleanliness but note that refurbishment and improved amenities are needed in some rooms. The picturesque surroundings and quiet ambiance contrast with the high room rates, which some feel do not offer good value.
Cleanliness overall receives positive remarks with rooms and shared facilities often described as spotless. Beautifully kept grounds and a clean property enhance the pleasant atmosphere. However, lapses in housekeeping standards such as dirty carpets and mold in showers are noted by some.
Staff is consistently praised for their friendliness and attentiveness, significantly contributing to a welcoming stay. Reception, bar and breakfast staff are frequently highlighted for their excellent service, though occasional instances of less trained or disinterested staff members are mentioned.
WiFi experiences vary; while some guests find it strong and reliable, others face connectivity issues. Consistent high-speed internet access would enhance the guest experience.
The spa is a highlight, offering well-equipped and relaxing facilities. Guests appreciate the range of treatments and the helpful staff. Minor concerns include occasional crowding and a desire for more amenities, but the spa generally receives positive reviews.
The gym at The Lensbury Resort also stands out, described as spacious and well-equipped. Visitors enjoy the range of modern equipment and the clean, well-maintained facilities. Fitness classes and additional activities such as kayaking add to the positive experience, though some note it can be crowded in the mornings.
The resort's pool facilities are family-friendly and well-maintained with guests particularly enjoying the heated indoor pool. The availability of both indoor and outdoor options, though separate from the main hotel, offers convenience and adds to the resort’s allure.
In summary, The Lensbury Resort is lauded for its stunning location, excellent breakfast and friendly staff. While the dinner menu and room conditions present some challenges, the clean facilities, superior gym and spa and beautiful grounds make it a favored choice for a relaxing retreat. Improvements in menu variety, room upgrades and WiFi reliability could further enhance the guest experience.
Hotel with Pool Lap Lanes
The Lensbury Resort offers a luxurious aquatic experience with a view of Teddington Lock on the River Thames and breathtaking gardens. Two heated indoor pools are available for guests seeking either an invigorating swim or a relaxing dip. The 25-metre main pool, featuring lap lanes, is perfect for guests with a routine fitness swim, while the learner pool provides a comfortable environment for novice swimmers or those simply wanting a more leisurely experience. To round off this offering, a thermal suite with a steam room and saunas is available, heightening the luxury spa feel.
The facilities are well-maintained, ensuring both comfort and hygiene for guests. Lifeguards are always on duty to ensure a secure environment for all swimmers. An added benefit is the resort's impressive swim programme, adhering to Amateur Swim Association guidelines, delivered by experienced and qualified instructors. The programme caters to a wide range of abilities - from beginners to competition level swimmers, providing a great environment for progression and improvement. The diverse swimming timetable allows guests to pick their preferred swimming style, whether that's participating in a class, swimming laps, or just relaxing and enjoying the serene riverside views.
The facilities are well-maintained, ensuring both comfort and hygiene for guests. Lifeguards are always on duty to ensure a secure environment for all swimmers. An added benefit is the resort's impressive swim programme, adhering to Amateur Swim Association guidelines, delivered by experienced and qualified instructors. The programme caters to a wide range of abilities - from beginners to competition level swimmers, providing a great environment for progression and improvement. The diverse swimming timetable allows guests to pick their preferred swimming style, whether that's participating in a class, swimming laps, or just relaxing and enjoying the serene riverside views.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Spa facilities:
Private massage and treatment room(s) - Number: 6
Relaxation Room(s)
Spa services:
Facial treatments
Body treatments
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Maternity massage
Detox massage
Hot stone massage
Sports massage
Swedish massage
Body scrub
Body wrap
Aromatherapy
Manicure
Pedicure
Waxing
Answers last updated according to the official website.
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel for Yoga
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Located on the banks of the River Thames, The Lensbury Resort offers a tranquil and picturesque setting that consistently wins praise from its guests. The property boasts beautifully maintained grounds and a serene atmosphere, making it an ideal spot for relaxation and enjoying nature. It provides excellent access to various points of interest such as Richmond Park, Hampton Court and Twickenham, catering to those interested in historical sites, walks and riverside activities. Teddington High Street is just a short stroll away, offering a variety of independent shops, cafes and restaurants.
For guests visiting London, the location proves convenient with easy access to public transport, making trips to central London and surrounding areas hassle-free. The hotel's position also facilitates pleasant walks and cycling routes along the Thames with several idyllic pubs and gardens nearby. The grounds are not only visually appealing but also offer ample space for leisurely walks, making them perfect for families and guests seeking a peaceful retreat.
The excellent facilities, including well-equipped leisure amenities such as a gym, swimming pool and tennis courts, complement the beautiful setting. The venue's proximity to Teddington Lock, local eateries and entertainment options further enhances its appeal. Whether one is visiting for a weekend getaway or an extended stay, The Lensbury Resort's outstanding location and serene surroundings make it a favored choice among visitors.
The Lensbury Resort offers an impressive breakfast experience that guests frequently praise for its variety and quality. Many guests noted the spacious breakfast room and diverse selection, ranging from cereals and bread to full English breakfast options. The buffet style, self-serve setup was highlighted as particularly convenient with plenty of choices catering to various dietary needs, including gluten-free options and a dedicated gluten-free toaster.
The staff at the breakfast service were often described as friendly, helpful and accommodating, enhancing the overall dining experience. Specific staff members received commendations for their professionalism and attentiveness, contributing to a warm and welcoming atmosphere.
Despite the many positives, a few guests reported some inconsistencies. There were occasional mentions of certain items being slow to replenish during peak times and some found the variety lacking at times. A handful of guests expressed dissatisfaction with the quality of cooked items, citing instances of food being dried up or cold.
Overall, the breakfast at The Lensbury Resort is well-regarded with highlights on the extensive selection, quality produce and commendable staff, making it a notable part of the overall stay experience.
The Lensbury Resort's dinner experience elicits a mixed bag of reviews from guests with polarized opinions on the food and service. Many guests commend the food, often describing it as very good, tasty, excellent and fantastic. Some specific dishes, such as the lamb and hake, receive high praise. There is also appreciation for the reasonably priced menu and the picturesque dining setting with superb facilities.
However, consistency seems to be an issue. There's noticeable criticism regarding a limited dinner menu, often described as basic and lacking in variety, especially for desserts and vegetarian options. Several guests expressed disappointment with slow service, long wait times and items not being available, which detracted from their overall dining experience. Some found the food bland or average with notable mentions of poor quality and overpriced dishes.
Service quality also varies significantly; while some reviews highlight polite and exceptional staff, others point to disorganization and a general lack of training. The absence of room service or late-night dining options further disappointed some guests.
In summary, The Lensbury Resort's dinner offerings receive praise for certain standout dishes and a pleasant dining atmosphere, but there are recurring issues with menu limitations, service speed and food consistency, which may need addressing to enhance the overall dining experience.
The Lensbury Resort receives mixed feedback on its rooms with a considerable emphasis on their small size and outdated condition. Despite some rooms being described as spacious and comfortable, a recurring theme points to many rooms being tiny, cramped and in need of refurbishment. Rooms often lack modern amenities and suffer from maintenance issues such as noisy air conditioning units, broken blinds and poor ventilation. Cleanliness receives largely positive reviews, although a few guests noted specific areas needing improvement.
The comfort level also varies with several guests mentioning uncomfortable beds and old, tired furniture. However, upgraded rooms and family rooms seem to offer better space and comfort. The resort's beautiful location and quiet ambiance are generally appreciated, contributing positively to the overall experience.
Guests highlighted that rooms are frequently not ready on time and often do not match the online descriptions, leading to dissatisfaction. Temperature control within rooms also appears problematic with some rooms being overly hot or cold. Despite the resort’s attractive surroundings and decent facilities, the high room rates often do not align with the perceived quality, leaving many guests feeling that the rooms do not provide good value for the price paid.
The Lensbury Resort offers a mixed experience when it comes to its bedding. Numerous guests appreciated the large and comfortable beds, highlighting their comfort and the pleasant rest they provided. Several reviews mentioned very comfortable and comfy beds and some rooms had larger beds that stood out positively.
However, the feedback wasn't entirely positive. Several guests found the beds to be uncomfortably small, citing issues like a small double bed or beds that were simply too small for two people. Complaints about the beds being too soft or too hard were also common. Additionally, some rooms had beds with creaking springs, worn-out mattresses or felt uneven and dipped on the edges, making for an uncomfortable sleep.
The pillows were another point of contention, as many found them too firm or uncomfortable. The bed's size and quality seemed inconsistent, varying from room to room, leading to an uneven guest experience. While some rooms boasted spacious and firm beds, others fell short with tiny and less supportive options.
The Lensbury Resort is a property that receives varied feedback when it comes to cleanliness, but it generally leans toward the positive side. Many guests appreciate the impeccable cleanliness of the bathrooms and the rooms, highlighting that areas like rooms, bathrooms and shared facilities are often spotless and well-maintained. The property itself is noted for being very clean and beautifully kept with impressive and well-maintained grounds that contribute to a pleasant overall atmosphere.
Guests often describe their rooms as clean, comfortable and spacious and appreciate the daily housekeeping services, which are typically effective in ensuring a tidy environment. The facilities, such as the pool and common areas, also maintain a high standard of cleanliness. Positive mentions of clean and comfortable beds, clean large rooms and functional bathrooms are common, enhancing the overall staying experience.
However, some reviews point out areas that require improvement. Instances of dirty carpets, mold in showers, dusty rooms and occasional lapses in housekeeping are noted by some guests. The décor and furnishings in some rooms are considered dated and worn, leading to a less appealing visual experience for some. These issues, such as grime on window frames, uncleaned shower heads and poorly maintained corridors, indicate disparities in the housekeeping standards across the resort.
The staff generally receives high praise for their friendliness and attentiveness, significantly contributing to a welcoming and pleasant stay. Nonetheless, some guests experienced negative aspects that include noise disturbances from cleaning staff and delays in service, which slightly mar the otherwise positive perception of cleanliness.
In summary, The Lensbury Resort scores high on cleanliness and maintenance in many areas but has some inconsistencies that management might need to address. Consistent positive remarks about clean rooms and facilities, coupled with beautiful surroundings and helpful staff, make it a strong contender for a comfortable stay, despite the occasional lapses noted by some guests.
Visitors to The Lensbury Resort commonly praised the staff for their friendliness, attentiveness and efficient service. Guests frequently highlighted the warm and welcoming reception they received upon arrival, noting that reception, bar and breakfast staff, in particular, were always accommodating and polite. The hospitality team excelled in ensuring a pleasant stay with their courteous and excellent service often standing out.
Reviewers appreciated the high level of organization and promptness, especially during breakfast, where staff were especially attentive and eager to please. Experiences at the resort's dining areas were highlighted for positive interactions with many noting that staff members were not only friendly but also very helpful.
Although the overall feedback was positive, some guests did encounter less favorable experiences with mentions of a few staff members being disinterested or insufficiently trained. Occasional issues with reception staff were also noted, specifically regarding a lack of warmth and efficiency during busy periods. Nonetheless, individual staff members, such as Kim, Osama, Andrew, Praveen and Philippe, received special shout-outs for going above and beyond to make guests feel special and well-cared for.
In summary, while The Lensbury Resort’s team generally left a lasting positive impression due to their friendly demeanor and helpfulness, the consistency of service varied at times. However, the hardworking and considerate majority significantly contributed to the guests' overall pleasant and memorable stays.
Guests who visited The Lensbury Resort had mixed experiences with the hotel's WiFi. While several guests found the WiFi to be good, strong and fast, others reported that the connection was weak, unreliable or didn't work at all. Some mentioned that the WiFi didn’t connect properly, making business tasks inconvenient. Free WiFi is indeed available, but the quality appeared to vary significantly from room to room. A few guests noticed that the WiFi password needed updating and expressed expectations for better service. The reviews highlight the variability in the WiFi experience, suggesting the resort might benefit from improvements in this area.
The Lensbury Resort's spa garners a largely positive reception among its guests, reflecting a blend of commendable amenities and areas for improvement. The general sentiment emphasizes the excellent and well-equipped facilities with many describing the spa as lovely, well-maintained and superb. Guests often praised the varied offerings, from the gym and pool to the thermal suite and treatments. The spa area, in particular, is noted as relaxing and aesthetically pleasing with standout comments on facial treatments and massages that exceeded expectations.
However, a few guests highlighted minor drawbacks, such as a crowded thermal spa and occasional lapses in service. Some found the spa more akin to a leisure center, while others wished for additional amenities like a hot tub. Despite these minor issues, the majority of reviews express satisfaction with the spa experience, highlighting the helpful and accommodating staff, particularly the spa team and massage therapists.
Overall, the Lensbury Resort's spa is seen as a strong point of the property, offering a comprehensive wellness experience that many guests found rejuvenating and worth recommending.
The Lensbury Resort boasts an impressive range of fitness amenities that have received high praise from its guests. The gym stands out as a particularly strong feature, often described as fantastic, brilliant and top-notch. Many guests appreciated its size, describing it as huge, spacious and well-equipped with modern equipment. The fitness centre includes not only a gym but also a pool, spa and a variety of sporting facilities, all of which are noted to be in excellent condition.
The pool and spa services complement the gym, offering a holistic approach to health and relaxation. Several guests highlighted the cleanliness and excellent maintenance of these facilities, making their stay even more enjoyable. Access to these facilities was a significant bonus for many and activities like kayaking and swim classes added to the overall experience.
While some guests noted that the gym could be crowded in the mornings and located a bit far from the main hotel, the positive aspects far outweighed these minor inconveniences. The well-equipped and clean gym, coupled with a range of fun and engaging fitness classes, left a lasting impression on visitors, making the Lensbury Resort a favored destination for fitness enthusiasts.
The Lensbury Resort features a range of leisure facilities including a gym, spa and multiple swimming pools that have garnered a lot of attention from guests. The primary indoor pool is praised for its large size and cleanliness, making it a hit particularly with families. The heated pool has received numerous positive remarks with families especially appreciating its warmth and suitability for children. The resort boasts both indoor and outdoor pool options, which guests find convenient despite the pools being located in a separate building away from the main hotel.
Many guests appreciate the pool and thermal suite facilities, emphasizing their top-notch quality and family-friendly atmosphere. The availability of complementary access to these facilities adds to the overall appeal. Some guests enjoyed additional activities such as water sports and kayaking which complemented their pool experiences.
However, several reviews mention that the pool areas can become quite crowded, often filled with children, making it less relaxing for those seeking a quieter experience. The pool is noted to be particularly busy due to swim schools and local membership usage. Despite the crowd, the pools remain a favored feature with the warmth and cleanliness often highlighted.
While the majority of feedback is positive, a few guests pointed out that the pool area could be more relaxing and the pool itself could benefit from being larger. Some also found the temperature of the pool not as expected. Overall, the family-friendly atmosphere and impressive facilities make the pool area a standout feature of The Lensbury Resort.
The Lensbury Resort, a renowned destination for sports enthusiasts, boasts a wide array of excellent facilities that cater to both adults and children alike. Among the numerous amenities, the tennis facilities stand out as particularly noteworthy. Guests frequently highlight the well-maintained, easily accessible tennis courts, which are a delight to play on. The resort offers good availability and free racket hire, making it convenient for guests to enjoy a game at their leisure.
Families appreciate the proximity of the children's play area to the tennis courts, allowing for simultaneous enjoyment of facilities by both parents and kids. For those interested in honing their skills, the highly praised tennis coaches and lessons are a significant draw. Overall, The Lensbury Resort's tennis amenities, coupled with its various other sports and recreational options, make it an outstanding choice for those seeking an active and family-friendly getaway.
The Lensbury Resort offers a variety of parking options that are generally praised by guests. Most reviews highlight the convenience and abundance of free on-site parking, which is a significant advantage for those traveling by car. Guests appreciated the ample, safe and easily accessible parking spaces that do not come with any extra cost. The car park is described as spacious with plenty of room, making parking a breeze for many visitors.
However, some reviews did indicate that parking can sometimes be limited, especially during peak times or when events are taking place. There were instances where guests had to park on the road due to full capacity or found the signage for reserved areas unclear. Despite these occasional inconveniences, the overall sentiment is that the hotel provides good parking facilities, which are a convenient feature for most guests.
The Lensbury Resort stands out as a superb choice for family holidays, offering an array of activities and facilities designed to make stays enjoyable for guests of all ages. Especially notable are the excellent sports and recreational facilities that cater to children and families alike. Families can take advantage of spacious rooms, some of which are large enough to comfortably fit up to three children, while the venue also provides well-appointed and comfortable accommodations with a family atmosphere.
Children are well-entertained with an extensive range of amenities including a superb outdoor playground, soft play areas, a children-only pool and activity rooms. The property’s various play areas and family-friendly swimming options receive high praise and the serene gardens and calm location further enhance its appeal for those seeking a tranquil getaway.
Guests point out that the resort offers a host of family-centric facilities, such as a designated family area, family sports club and many kid-friendly options like playgrounds and a kid-friendly swimming pool. The inclusion of a creche, soft play zones open until late and free activities ensure that children remain entertained and parents enjoy a stress-free stay.
The spacious property on the river provides a picturesque backdrop for family activities, including boat hire and enjoyable strolls around the attractive grounds. While some areas, such as family-friendly dining options, are noted as lacking, the resort excels in creating a family-friendly environment that balances convenience and comfort with an array of engaging activities for children.
Overall, the Lensbury Resort is celebrated for its extensive family facilities, making it an excellent venue for family holidays where both children and adults can enjoy a memorable and comfortable stay.
The Lensbury Resort, a four-star hotel near London, offers a mix of positive experiences and areas for improvement according to guest reviews. Many guests praised the fantastic rooms, the well-maintained facilities and the overall service quality, which is deserving of the four-star rating. The classic feel and very clean premises add to the appeal and the culinary efforts by the chef did not go unnoticed, adding to the dining pleasure.
The resort boasts a grand sports club atmosphere with amenities such as a pool and spa area that align with four-star standards. However, some guests felt that the overall experience did not consistently meet four-star expectations. Some mentioned that the buffet was undersupplied and disorganized, not up to the mark for four-star pricing. Others felt the rooms could be compared to those in lower-tier establishments, lacking the luxury expected for the price, typically around £200 per night.
Despite these criticisms, the hotel's facilities and service quality still meet four-star qualifications for many. Reviews noted that while the property is seen as a solid four-star, it sometimes felt lower, suggesting an inconsistency in delivering the promised four-star experience. Overall, The Lensbury Resort delivers on many fronts, but there is room for improvement to consistently meet the high standards associated with its rating.
The Lensbury Resort stands out as a solid choice for business travelers. The hotel offers excellent business facilities, including versatile meeting rooms and a great business center that ensures smooth-running business meetings. Many guests visiting for business-related purposes have found the premises and location convenient for meetings and conferences, highlighting the pleasant grounds and lovely dining area as suitable for relaxed networking and dining.
Despite the high prices of rooms, particularly the deluxe double and executive suites, many guests noted that the accommodation provided decent value for money, especially when considering the corporate environment. The hotel excels in comfort for conference guests and provides an easy check-out process, which is a nice touch for busy professionals.
However, it's worth mentioning that some facilities are showing their age and the business area appears small and dated to some reviewers. On the positive end, the overall interior is beautifully decorated and plenty of sports facilities are available, contributing to a more enjoyable stay. The proximity to the conference center and the well-maintained atmosphere make the Resort a functional choice for business travel, despite some miscellaneous issues and the occasional disruption during business conferences.
The Lensbury Resort offers a mixed experience when it comes to accessibility for guests with disabilities. On the positive side, accessible rooms are available and designed specifically for wheelchair users. The building itself is accessible and the grounds also cater well to accessibility needs, making it easy to get around for those with mobility challenges. The location is conveniently accessible with good transport links and free disabled parking available on site.
However, the hotel falls short in some areas. Reviewers noted the lack of ramps and other accessible features and the lift was reported to be too small for wheelchairs. Some guests found the reception staff unaccommodating towards accessibility requirements and one guest mentioned their disabled room wasn't made up. Additionally, the cost of the rooms and certain amenities, such as breakfast, seemed overpriced and didn't always provide value for money.
Overall, while The Lensbury Resort has made efforts to cater to guests with disabilities, there are specific areas that could benefit from improvements to ensure a more universally accessible experience.
The Lensbury Resort boasts a welcoming and fantastic indoor heated pool that is a highlight for many guests. Families, especially children, seem to particularly enjoy the pool facilities, finding them to be very good. The heated pool is easily accessible with temperatures as expected, offering a pleasant swimming experience. While there are mentions of a non-working sauna, overall, the heated pool and accompanying spa facilities receive positive feedback from visitors. The pool, along with its gardens, adds to the relaxing atmosphere of the resort.
The Lensbury Resort offers a wide range of indoor pool facilities that have received positive feedback from guests. The indoor pool is housed in a separate building, providing a dedicated space for swimming and relaxation. Many guests appreciated the spacious and well-maintained pool area, noting its cleanliness and good temperature as highlights. The facility includes a leisure center with access to both the gym and the pool, which guests found excellent. Families especially enjoyed the pool with children often having a great time. Some guests mentioned the large indoor swimming pool as a significant advantage and lane swimming is available for those looking to maintain their fitness routine. The pool’s warm, clean and tidy environment was frequently noted as a positive aspect of the resort experience, although a few visitors did find the indoor pool slightly underwhelming. Overall, the indoor pool at The Lensbury Resort offers a lovely, enjoyable and well-maintained setting for guests to swim and relax.
The Lensbury Resort offers guests the opportunity to participate in daily yoga classes, providing a consistent option for those looking to maintain their wellness routine while traveling. The resort ensures a clean and welcoming environment for these sessions with a dedicated yoga room kept in pristine condition. Feedback about the instructors is particularly positive, highlighting their ability to create a relaxing experience. This setting fosters a calm and rejuvenating atmosphere, ideal for guests seeking relaxation. Despite one mention of a disappointing experience, the overall sentiment towards the yoga facilities and activities remains largely favorable.
The Lensbury Resort offers a lovely romantic break, ideal for couples looking to unwind amidst a quaint and serene setting. With its cosy yet spacious environment, it strikes just the right balance for a romantic escape. Guests have appreciated the open fire in the bar, which adds a cozy and romantic touch to evenings. The river views are particularly romantic, enhancing the overall atmosphere and making it a good place for a romantic weekend.
Dining options at The Lensbury are designed to please those seeking a romantic dining experience, contributing to a delightful ambiance that couples find perfect for relaxation. The resort's romantic atmosphere and quaint setting ensure that it is an excellent choice for a romantic getaway.
Location Show Map
Location
For guests visiting London, the location proves convenient with easy access to public transport, making trips to central London and surrounding areas hassle-free. The hotel's position also facilitates pleasant walks and cycling routes along the Thames with several idyllic pubs and gardens nearby. The grounds are not only visually appealing but also offer ample space for leisurely walks, making them perfect for families and guests seeking a peaceful retreat.
The excellent facilities, including well-equipped leisure amenities such as a gym, swimming pool and tennis courts, complement the beautiful setting. The venue's proximity to Teddington Lock, local eateries and entertainment options further enhances its appeal. Whether one is visiting for a weekend getaway or an extended stay, The Lensbury Resort's outstanding location and serene surroundings make it a favored choice among visitors.
Breakfast
The staff at the breakfast service were often described as friendly, helpful and accommodating, enhancing the overall dining experience. Specific staff members received commendations for their professionalism and attentiveness, contributing to a warm and welcoming atmosphere.
Despite the many positives, a few guests reported some inconsistencies. There were occasional mentions of certain items being slow to replenish during peak times and some found the variety lacking at times. A handful of guests expressed dissatisfaction with the quality of cooked items, citing instances of food being dried up or cold.
Overall, the breakfast at The Lensbury Resort is well-regarded with highlights on the extensive selection, quality produce and commendable staff, making it a notable part of the overall stay experience.
Dinner
However, consistency seems to be an issue. There's noticeable criticism regarding a limited dinner menu, often described as basic and lacking in variety, especially for desserts and vegetarian options. Several guests expressed disappointment with slow service, long wait times and items not being available, which detracted from their overall dining experience. Some found the food bland or average with notable mentions of poor quality and overpriced dishes.
Service quality also varies significantly; while some reviews highlight polite and exceptional staff, others point to disorganization and a general lack of training. The absence of room service or late-night dining options further disappointed some guests.
In summary, The Lensbury Resort's dinner offerings receive praise for certain standout dishes and a pleasant dining atmosphere, but there are recurring issues with menu limitations, service speed and food consistency, which may need addressing to enhance the overall dining experience.
Rooms
The comfort level also varies with several guests mentioning uncomfortable beds and old, tired furniture. However, upgraded rooms and family rooms seem to offer better space and comfort. The resort's beautiful location and quiet ambiance are generally appreciated, contributing positively to the overall experience.
Guests highlighted that rooms are frequently not ready on time and often do not match the online descriptions, leading to dissatisfaction. Temperature control within rooms also appears problematic with some rooms being overly hot or cold. Despite the resort’s attractive surroundings and decent facilities, the high room rates often do not align with the perceived quality, leaving many guests feeling that the rooms do not provide good value for the price paid.
Beds
However, the feedback wasn't entirely positive. Several guests found the beds to be uncomfortably small, citing issues like a small double bed or beds that were simply too small for two people. Complaints about the beds being too soft or too hard were also common. Additionally, some rooms had beds with creaking springs, worn-out mattresses or felt uneven and dipped on the edges, making for an uncomfortable sleep.
The pillows were another point of contention, as many found them too firm or uncomfortable. The bed's size and quality seemed inconsistent, varying from room to room, leading to an uneven guest experience. While some rooms boasted spacious and firm beds, others fell short with tiny and less supportive options.
Cleanliness
Guests often describe their rooms as clean, comfortable and spacious and appreciate the daily housekeeping services, which are typically effective in ensuring a tidy environment. The facilities, such as the pool and common areas, also maintain a high standard of cleanliness. Positive mentions of clean and comfortable beds, clean large rooms and functional bathrooms are common, enhancing the overall staying experience.
However, some reviews point out areas that require improvement. Instances of dirty carpets, mold in showers, dusty rooms and occasional lapses in housekeeping are noted by some guests. The décor and furnishings in some rooms are considered dated and worn, leading to a less appealing visual experience for some. These issues, such as grime on window frames, uncleaned shower heads and poorly maintained corridors, indicate disparities in the housekeeping standards across the resort.
The staff generally receives high praise for their friendliness and attentiveness, significantly contributing to a welcoming and pleasant stay. Nonetheless, some guests experienced negative aspects that include noise disturbances from cleaning staff and delays in service, which slightly mar the otherwise positive perception of cleanliness.
In summary, The Lensbury Resort scores high on cleanliness and maintenance in many areas but has some inconsistencies that management might need to address. Consistent positive remarks about clean rooms and facilities, coupled with beautiful surroundings and helpful staff, make it a strong contender for a comfortable stay, despite the occasional lapses noted by some guests.
Staff
Reviewers appreciated the high level of organization and promptness, especially during breakfast, where staff were especially attentive and eager to please. Experiences at the resort's dining areas were highlighted for positive interactions with many noting that staff members were not only friendly but also very helpful.
Although the overall feedback was positive, some guests did encounter less favorable experiences with mentions of a few staff members being disinterested or insufficiently trained. Occasional issues with reception staff were also noted, specifically regarding a lack of warmth and efficiency during busy periods. Nonetheless, individual staff members, such as Kim, Osama, Andrew, Praveen and Philippe, received special shout-outs for going above and beyond to make guests feel special and well-cared for.
In summary, while The Lensbury Resort’s team generally left a lasting positive impression due to their friendly demeanor and helpfulness, the consistency of service varied at times. However, the hardworking and considerate majority significantly contributed to the guests' overall pleasant and memorable stays.
Wi-Fi
Spa
However, a few guests highlighted minor drawbacks, such as a crowded thermal spa and occasional lapses in service. Some found the spa more akin to a leisure center, while others wished for additional amenities like a hot tub. Despite these minor issues, the majority of reviews express satisfaction with the spa experience, highlighting the helpful and accommodating staff, particularly the spa team and massage therapists.
Overall, the Lensbury Resort's spa is seen as a strong point of the property, offering a comprehensive wellness experience that many guests found rejuvenating and worth recommending.
Gym
The pool and spa services complement the gym, offering a holistic approach to health and relaxation. Several guests highlighted the cleanliness and excellent maintenance of these facilities, making their stay even more enjoyable. Access to these facilities was a significant bonus for many and activities like kayaking and swim classes added to the overall experience.
While some guests noted that the gym could be crowded in the mornings and located a bit far from the main hotel, the positive aspects far outweighed these minor inconveniences. The well-equipped and clean gym, coupled with a range of fun and engaging fitness classes, left a lasting impression on visitors, making the Lensbury Resort a favored destination for fitness enthusiasts.
Pool
Many guests appreciate the pool and thermal suite facilities, emphasizing their top-notch quality and family-friendly atmosphere. The availability of complementary access to these facilities adds to the overall appeal. Some guests enjoyed additional activities such as water sports and kayaking which complemented their pool experiences.
However, several reviews mention that the pool areas can become quite crowded, often filled with children, making it less relaxing for those seeking a quieter experience. The pool is noted to be particularly busy due to swim schools and local membership usage. Despite the crowd, the pools remain a favored feature with the warmth and cleanliness often highlighted.
While the majority of feedback is positive, a few guests pointed out that the pool area could be more relaxing and the pool itself could benefit from being larger. Some also found the temperature of the pool not as expected. Overall, the family-friendly atmosphere and impressive facilities make the pool area a standout feature of The Lensbury Resort.
Tennis
Families appreciate the proximity of the children's play area to the tennis courts, allowing for simultaneous enjoyment of facilities by both parents and kids. For those interested in honing their skills, the highly praised tennis coaches and lessons are a significant draw. Overall, The Lensbury Resort's tennis amenities, coupled with its various other sports and recreational options, make it an outstanding choice for those seeking an active and family-friendly getaway.
Parking
However, some reviews did indicate that parking can sometimes be limited, especially during peak times or when events are taking place. There were instances where guests had to park on the road due to full capacity or found the signage for reserved areas unclear. Despite these occasional inconveniences, the overall sentiment is that the hotel provides good parking facilities, which are a convenient feature for most guests.
Family
Children are well-entertained with an extensive range of amenities including a superb outdoor playground, soft play areas, a children-only pool and activity rooms. The property’s various play areas and family-friendly swimming options receive high praise and the serene gardens and calm location further enhance its appeal for those seeking a tranquil getaway.
Guests point out that the resort offers a host of family-centric facilities, such as a designated family area, family sports club and many kid-friendly options like playgrounds and a kid-friendly swimming pool. The inclusion of a creche, soft play zones open until late and free activities ensure that children remain entertained and parents enjoy a stress-free stay.
The spacious property on the river provides a picturesque backdrop for family activities, including boat hire and enjoyable strolls around the attractive grounds. While some areas, such as family-friendly dining options, are noted as lacking, the resort excels in creating a family-friendly environment that balances convenience and comfort with an array of engaging activities for children.
Overall, the Lensbury Resort is celebrated for its extensive family facilities, making it an excellent venue for family holidays where both children and adults can enjoy a memorable and comfortable stay.
4 Star
The resort boasts a grand sports club atmosphere with amenities such as a pool and spa area that align with four-star standards. However, some guests felt that the overall experience did not consistently meet four-star expectations. Some mentioned that the buffet was undersupplied and disorganized, not up to the mark for four-star pricing. Others felt the rooms could be compared to those in lower-tier establishments, lacking the luxury expected for the price, typically around £200 per night.
Despite these criticisms, the hotel's facilities and service quality still meet four-star qualifications for many. Reviews noted that while the property is seen as a solid four-star, it sometimes felt lower, suggesting an inconsistency in delivering the promised four-star experience. Overall, The Lensbury Resort delivers on many fronts, but there is room for improvement to consistently meet the high standards associated with its rating.
Business
Despite the high prices of rooms, particularly the deluxe double and executive suites, many guests noted that the accommodation provided decent value for money, especially when considering the corporate environment. The hotel excels in comfort for conference guests and provides an easy check-out process, which is a nice touch for busy professionals.
However, it's worth mentioning that some facilities are showing their age and the business area appears small and dated to some reviewers. On the positive end, the overall interior is beautifully decorated and plenty of sports facilities are available, contributing to a more enjoyable stay. The proximity to the conference center and the well-maintained atmosphere make the Resort a functional choice for business travel, despite some miscellaneous issues and the occasional disruption during business conferences.
Accessible
However, the hotel falls short in some areas. Reviewers noted the lack of ramps and other accessible features and the lift was reported to be too small for wheelchairs. Some guests found the reception staff unaccommodating towards accessibility requirements and one guest mentioned their disabled room wasn't made up. Additionally, the cost of the rooms and certain amenities, such as breakfast, seemed overpriced and didn't always provide value for money.
Overall, while The Lensbury Resort has made efforts to cater to guests with disabilities, there are specific areas that could benefit from improvements to ensure a more universally accessible experience.
Heated Pool
Indoor Pool
Yoga
Romantic
Dining options at The Lensbury are designed to please those seeking a romantic dining experience, contributing to a delightful ambiance that couples find perfect for relaxation. The resort's romantic atmosphere and quaint setting ensure that it is an excellent choice for a romantic getaway.
Yes, The Lensbury Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at The Lensbury Resort. For more information, read the answers to the Spa questionnaire
No, The Lensbury Resort doesn't allow dogs.
No, parking facilities aren't available at The Lensbury Resort.
Yes, The Lensbury Resort has a gym.
Location Show Map
More Options
