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Summary of reviewsThe Hampton Inn - Vancouver Airport/Richmond garners strong positive reviews, particularly highlighting its strategic location, cleanliness, friendly staff and comfortable beds. Its proximity to Vancouver International Airport and convenient shuttle service make it a popular choice for travelers seeking easy airport access. The location is praised for being both quiet and accessible with nearby dining options and transportation links further enhancing its appeal.
The complimentary breakfast is generally well-received, appreciated for its variety and quality, although some guests noted minor issues with temperature and waste. The rooms are frequently described as clean, comfortable and quiet with modern bathrooms adding a touch of luxury despite some complaints about size and decor. The overall cleanliness of the hotel and its facilities is emphasized, contributing to a pleasant stay for most guests.
Staff at the Hampton Inn receive high marks for their friendliness and efficiency with particular commendations for housekeeping and front desk personnel. Specific staff members, like the day manager Tammy, are often highlighted for exceptional service. Although there are occasional reports of less favorable interactions, the majority view the staff as a key asset to the hotel.
Beds in the hotel are notably comfortable, enhancing the overall guest experience with special mentions of the quality of pillows and suitability for families. Some guests pointed out issues with bed firmness or noise, but these were not widespread concerns.
In summary, the Hampton Inn - Vancouver Airport/Richmond is highly regarded for its convenient location, clean and comfortable rooms, friendly staff and good breakfast offerings, making it an appealing choice for travelers, particularly those needing proximity to the airport. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
King Room - Non-SmokingFree Wi-Fi and a cable TV are featured in this room. A desk is included.
Executive King Room with Sofa Bed - Non-SmokingThis room features a sofa bed.
Queen Room - Disability Access/Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Double Room with Two Queen Beds and Bath TubThe quadruple room features air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Queen Room with Two Queen Beds - Non-Smoking/ShowerThe quadruple room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
Hampton Inn - Vancouver Airport/Richmond receives high praise for its strategic location, particularly for those needing quick and easy access to Vancouver International Airport. Guests appreciate its proximity to both the South Terminal and the Main Terminal with many highlighting the convenience of the frequent shuttle service. The hotel is also noted for being close to a metro station, making transportation around the area straightforward.
While the location is praised for its quietness despite being near a busy airport, travelers also commend its convenience to various transportation options. The location is deemed excellent and very handy for airport commutes with numerous reviews emphasizing how near it is to the airport.
Overall, the location strikes a balance between accessibility and peace, supplemented by well-equipped rooms, cleanliness and friendly staff, making it an appealing choice for travelers. Additionally, the hotel's surroundings include a variety of dining options, enhancing its appeal.
Breakfast
Guests at the Hampton Inn Vancouver Airport/Richmond had a range of experiences with the hotel's breakfast offerings. Many visitors highlighted the breakfast as a positive part of their stay, describing it as good, substantial, awesome and even fabulous and plentiful. The breakfast was often noted for its great selection, ample options and being a full hot breakfast, which was appreciated especially after COVID restrictions. Some particularly enjoyed specific items like the cheese omelets and passion fruit juice.
However, there were also several mentions of less favorable experiences. A few guests found the breakfast to be poor or disappointing, citing issues such as the food not being hot enough, shortages of certain items on consecutive days and the use of plastic cutlery and paper plates leading to wastage. The breakfast area itself received mixed feedback with some considering it fine with a good selection whereas others mentioned a COVID-era boxed breakfast that was not appetizing. Despite these mixed reviews, the overall sentiment leans positive, especially praising the variety and quality of the breakfast offered.
Rooms
The rooms at Hampton Inn - Vancouver Airport/Richmond have received a range of feedback from guests. While some found the rooms to be small and cramped, others appreciated the clean, comfortable and quiet atmosphere. The decor is described as relaxing and many noted the cleanliness and comfort of the beds. Despite some dated elements and minor inconveniences, such as the difficulty in opening bathroom doors and the limited space for luggage, the overall consensus is that the rooms are welcoming, well-kept and offer decent value for the money. The bathrooms, particularly, are highlighted for being the newest parts of the rooms, adding a touch of modernity to the otherwise cozy and tidy spaces.
Beds
The beds at Hampton Inn - Vancouver Airport/Richmond are generally praised for their comfort and quality. Many guests found the beds very comfortable with some specifically mentioning the king-sized beds as excellent. The majority of reviews highlight the beds as comfy, providing good value for money. In addition to comfortable beds, people also mentioned the good quality of pillows and appreciated the overall room setup, especially for families. Although there were a few mentions of firmness or noise issues with some beds, the predominant sentiment reflects a positive sleeping experience. Some guests noted that the refrigerator in the room was too small for their needs.
Cleanliness
The Hampton Inn - Vancouver Airport/Richmond generally receives high marks for cleanliness from its guests. Many visitors find the rooms to be clean, comfortable and tidy. Positive remarks highlight clean bathrooms and the overall cleanliness of the property with descriptions such as clean and modern bathrooms, spotlessly clean rooms and a clean, functional hotel. Additionally, the hotel offers a clean and pleasant environment with helpful staff.
However, some guests noted areas for improvement. Occasional critiques point out that certain rooms could have been cleaned better with specific mentions of stained furniture and unclean beddings and pillows. A few reviews also mention unclean hallways that felt dingy and uninviting. Despite these critiques, the majority of feedback underscores the hotel's commitment to maintaining a clean and comfortable stay for its guests.
Staff
The staff at the Hampton Inn - Vancouver Airport/Richmond receive high praise for their friendliness, helpfulness and overall pleasant demeanor. Guests frequently note that the staff are polite, courteous and efficient, making their stay more enjoyable. The housekeeping staff are particularly highlighted for their friendly nature. The front desk personnel and the shuttle drivers also receive commendations for their efficiency and responsiveness, which add convenience, especially with the reliable shuttle service to the airport.
Several reviews mention specific staff members, such as Tammy the day manager, who is described as fantastic, indicating that individual efforts of staff significantly enhance guest experience. Overall, the staff's cooperative and attentive approach stands out, contributing positively to the hotel's reputation.
However, it's worth acknowledging that not all experiences are consistently positive. A few reviews mention instances of unhelpful or rude behavior from some staff members. These negative experiences appear to be exceptions rather than the rule, contrasting with the generally high regard expressed by other guests.
On balance, the majority of reviews reflect a strong appreciation for the staff's friendliness and dedication to service, which play a crucial role in shaping a welcoming and efficient environment at the Hampton Inn - Vancouver Airport/Richmond.
No, Hampton Inn - Vancouver Airport/Richmond doesn't have any pool.
No, a spa isn't available at Hampton Inn - Vancouver Airport/Richmond.
Yes, Hampton Inn - Vancouver Airport/Richmond welcomes dogs.
No, parking facilities aren't available at Hampton Inn - Vancouver Airport/Richmond.
Yes, Hampton Inn - Vancouver Airport/Richmond has a gym.