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Summary of reviewsThe Royal Victoria & Bull Hotel in Rochester is celebrated for its prime location, placing guests in the heart of the town. Its proximity to the High Street, cathedral, castle and local dining and nightlife options make it an ideal base for exploring Rochester’s historic charm. Visitors appreciate the convenience of being close to the train station and various popular attractions. Many reviews highlight the friendly and helpful staff, enhancing the overall positive experience and contributing to a smooth and welcoming stay.
Room feedback is largely positive, emphasizing the spaciousness and comfort of the rooms, particularly the large comfortable beds and bathrooms. High ceilings and ample space add to the appeal and many rooms offer views of the cathedral. Despite the dated decor and some maintenance issues like broken fixtures and cleanliness concerns, guests find the rooms generally comfortable and cozy. Value for money is a common theme with guests appreciating the basic needs being met.
The hotel receives mixed reviews regarding its cleanliness. Some guests find the rooms clean and tidy with clean sheets and towels, while others note issues such as dusty surfaces, dirty carpets and an overall need for better maintenance, including deep cleaning. This contrast indicates that cleanliness standards can vary between rooms.
While the absence of breakfast and dinner services is a significant downside for many, the hotel’s surrounding area provides numerous dining options. Guests express disappointment over the lack of on-site dining facilities, which detracts slightly from the overall experience but isn't a major deterrent given the location.
Parking at the hotel is a valued amenity, though availability is limited and offered on a first-come, first-served basis. The parking is secure and convenient for those visiting nearby attractions, though during busy times, guests may have to use nearby car parks.
Wi-Fi service at the hotel is a major area for improvement. Guests frequently report issues with connectivity, citing a lack of reliable internet access as a significant downside to their stay.
Despite some concerns with amenities and the need for refurbishment, The Royal Victoria & Bull Hotel remains a charming option in Rochester due to its exceptional location, generous room sizes and the friendly, accommodating staff who contribute positively to the guest experience. Show more
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Categories
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Cheap Hotel
Hotel for Adults Only
Small Hotel
Room Types
Double RoomThis room features a satellite TV, a seating area and tea/coffee making facilities.
Double Room with Private BathroomThis room features a satellite TV and tea/coffee making facilities.
Twin RoomThis room features a satellite TV, a seating area and tea/coffee making facilities.
Deluxe King SuiteThis room features a satellite TV, a seating area and tea/coffee making facilities. The en suite bathroom has a bath.
Deluxe Double RoomThis double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Triple RoomThis triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 3 beds.
Family Room with Private BathroomThis family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.
Guest Reviews
6.3
Rated
Location
Situated in the heart of Rochester, 'The Royal Victoria & Bull Hotel' boasts an unparalleled location that consistently impresses guests. The hotel's prime setting places visitors right in the middle of town, offering easy access to the High Street, cathedral, castle and local restaurants and bars. Many reviews highlight its superb positioning, which is perfect for exploring Rochester's historical sites and enjoying the local nightlife.
The convenience of being close to the train station and various shops further enhances its appeal, making it a superb choice for both leisure and work-related stays. Guests also note the fantastic views of the cathedral and the proximity to popular attractions like the Guildhall Museum and Saxon Shore Way walk.
Reviews often mention the value for money provided by this central location, combined with the historic charm of the building. Additionally, the friendly and helpful staff contribute to the overall positive experience. Despite some minor drawbacks, such as noise from the nearby bar, the overwhelming consensus is that the location of the Royal Victoria & Bull Hotel is simply perfect for anyone looking to immerse themselves in the vibrant and historic atmosphere of Rochester.
Breakfast
The Royal Victoria & Bull Hotel receives mixed feedback regarding its breakfast offerings. A significant number of guests express disappointment at the lack of breakfast and on-site dining options. Many reviewers mention the absence of breakfast, which seems to be a notable shift from previous stays when breakfast was available. Guests suggest that offering a breakfast service, even if for purchase, would enhance their experience. While there are no breakfast facilities within the hotel, various nearby establishments may provide alternatives. In addition to the breakfast issue, some reviews point out the need for updates in terms of furnishings and decor, hinting that the hotel could benefit from a refresh in these areas.
Dinner
The Royal Victoria & Bull Hotel offers a unique stay experience, though it currently lacks on-site dining options and a bar. Guests noted the absence of food facilities, including breakfast and dinner services. The hotel's rich history as a former coaching inn suggests that its potential for dining could seamlessly integrate with its ambiance, but at present, visitors need to explore various dining establishments in the surrounding area to fulfill their culinary needs. While the hotel doesn't provide meals or beverages, it remains a charming place to stay, complemented by the nearby dining choices.
Rooms
The guest reviews of The Royal Victoria & Bull Hotel indicate a mix of experiences with a predominant focus on the spaciousness and size of the rooms. Many guests appreciated the large, comfortable beds and rooms, noting that they were clean and functional. The high ceilings and large bathrooms were often highlighted as positive aspects, contributing to the overall generous space available.
However, there were repeated mentions of the hotel’s dated decor and instances where maintenance could be improved significantly; broken fixtures, peeling wallpaper and cleanliness issues like dust and smoke smell were commonly noted. A recurring theme was that some rooms could benefit from a full refurbishment and better routine cleaning to tackle issues like stained carpets, mould and general shabbiness.
The location of the hotel is a strong point with many rooms offering views of the cathedral and proximity to the High Street. Noise from the street and trains was a frequent drawback, particularly for rooms facing the main road. Despite the drawbacks, value for money was frequently mentioned with guests appreciating the basic needs being met and some even describing their stays as cosy and comfortable.
Overall, the hotel offers a mix of very spacious rooms and a charming atmosphere, but it requires attention to detail in terms of maintenance and cleanliness to enhance the guest experience fully.
Beds
The Royal Victoria & Bull Hotel has garnered mixed feedback regarding the quality of its beds. Many guests have praised the beds for being massive, comfortable and conducive to a good night's sleep. The hotel offers king-sized beds and large ensuite bathrooms, often with antique baths that add a touch of elegance. Some reviewers have highlighted the great size and comfort of the bedding, describing the beds as "huge" and "very comfortable."
Several guests mentioned that the beds were consistently clean and well-maintained. There were also positive remarks about the presence of nice, fluffy towels and comfortable mattresses. Some found the mattresses to be very comfy, contributing to an overall pleasant sleep experience.
However, the reviews also reveal some areas for improvement. A number of guests noted issues with the beds being too soft, too hard or even having visible springs. Instances of two single beds pushed together were frequently mentioned, sometimes leading to uncomfortable joins. Complaints about noisy surroundings and poor bedding quality, including stained or worn-out mattresses, were also noted.
In summary, while many guests enjoyed a comfortable and restful stay, others experienced issues with bed quality and comfort. The recurring theme of discomfort due to noise and bed structure suggests that the hotel could benefit from some updates and improvements to ensure a more consistently positive guest experience.
Cleanliness
The cleanliness of 'The Royal Victoria & Bull Hotel' has received a mix of reviews with some guests praising the establishment for its clean rooms and bathrooms, while others highlighted significant concerns. Positive feedback often includes descriptions of rooms being clean, tidy and updated in certain areas with clean sheets, towels and bathrooms noted by several. Guests also appreciated the warm and cozy atmosphere in some parts of the hotel.
However, many reviews point out areas in need of improvement. Negative comments frequently mention dated decor, dirty carpets and a general lack of thorough cleaning. Some rooms were described as having a horrible smell of smoke, dampness and even mold. Guests reported issues like dusty surfaces, dirty rugs and stained walls with some rooms needing a deep clean. Several guests found the furniture old and sticky, implying a need for better maintenance.
The contrast in reviews suggests that while some rooms meet acceptable cleanliness standards, others fall short, requiring significant attention to bring the hotel's overall hygiene up to par.
Staff
The Royal Victoria & Bull Hotel boasts a generally positive reception from guests regarding its staff's conduct. Numerous reviews highlight the friendly and helpful nature of the hotel's personnel with specific mentions of courteous receptionists and accommodating management. The staff's amiable demeanor and willingness to assist left a notable impression on many visitors, enhancing their overall experience.
Guests frequently praised the reception team, singling out individuals like Marie Anne for their exceptional service and warmth. The staff, described as welcoming and kind, were often cited as a significant asset to the hotel, contributing to a smooth check-in process and offering valuable local recommendations. The night staff received commendation for their willingness to assist with late arrivals, while the daytime team was noted for their prompt and professional responses to guest needs.
However, the feedback wasn't universally glowing. Some guests encountered isolated incidents of rude or disengaged staff members and a few noted a lack of visible staff presence during certain hours. Despite these occasional shortcomings, the overall sentiment leans heavily towards a positive and friendly atmosphere fostered by the hotel's team. Visitors felt well-cared for and appreciated the staff's efforts to accommodate early check-ins and provide necessary information.
In summary, The Royal Victoria & Bull Hotel's staff are largely seen as a pivotal part of the guest experience, offering friendly and reliable service that many patrons found to be the highlight of their stay.
Wi-Fi
Guest reviews of The Royal Victoria & Bull Hotel highlight several issues with the Wi-Fi service. Many guests reported a complete lack of Wi-Fi, which prevented them from connecting to the internet. Others mentioned that even when Wi-Fi was available, it often cut out or was insecure, making it unreliable for consistent use. Though some found it to be of good quality when it worked, the overall sentiment indicates significant dissatisfaction with the Wi-Fi service with many hoping for improvements.
Parking
Many guests appreciated the convenience and availability of parking at The Royal Victoria & Bull Hotel. On-site parking is available and when found, it is considered safe, secure and free, particularly valued for its proximity and ease. The hotel’s parking is also praised for its convenience, particularly for those visiting the nearby castle and some guests mentioned it is an added bonus to their stay.
However, parking can be limited and is based on a first-come, first-served basis. During busy times, guests often had to resort to nearby multi-storey car parks, which, although within easy walking distance, involved additional costs. Some guests found it challenging to secure a spot and reported that the on-site parking could be a squeeze. Nonetheless, for those who managed to park on both nights, the experience was hassle-free and convenient.
In summary, while the hotel offers valuable and convenient parking options, it is advisable to arrive early to secure a spot due to the limited spaces available.
No, The Royal Victoria & Bull Hotel doesn't have any pool.
No, a spa isn't available at The Royal Victoria & Bull Hotel.
No, The Royal Victoria & Bull Hotel doesn't allow dogs.
Yes, parking facilities are available at The Royal Victoria & Bull Hotel.
No, The Royal Victoria & Bull Hotel doesn't have a gym.