Bergstadens Hotel og SPA
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Summary of reviewsBergstadens Hotel og SPA, situated in the historic heart of Røros, garners significant praise for its prime location, making it an excellent base for exploring local attractions, shops and dining options. Guests appreciate the convenient proximity to the city's sites and the charm of being near the old town, enhancing their cultural immersion in this World Heritage site.
Breakfast at the hotel stands out as a highlight with guests frequently lauding its varied, hearty offerings made with high-quality, local ingredients. The inclusion of local products such as Røros butter and mountain cheese adds a unique touch. The breakfast area’s cozy ambiance and the attentive staff further elevate the experience, adding to the overall positive impressions.
Dinner experiences mostly mirror the positive feedback for breakfast with high marks for food quality and a pleasant dining atmosphere. Guests often note the standout dishes like the reindeer fillet and the memorable 3-course meals. Friendly service in the restaurant enhances the dining experience. However, there are occasional criticisms regarding menu variety, repetitive meals and logistical issues.
While the hotel has inviting common areas and provides a welcoming environment, the rooms receive mixed reviews. Many guests find them small, outdated and in need of better maintenance. Although some rooms offer good views and comfortable beds, issues such as low water pressure, insufficient air conditioning and cleanliness concerns are frequently mentioned. Noisy surroundings and inconsistent room standards are also noted drawbacks.
Cleanliness across the hotel shows a mixed picture. While some guests find the hotel clean and cozy, many others report issues like dirty carpets, stained bed linens and inadequate cleaning in the spa and common areas. These cleanliness concerns suggest that the hotel could benefit from better maintenance practices.
The staff at Bergstadens Hotel og SPA are consistently praised for their friendliness and helpfulness. Guests frequently commend the receptionists, bartenders and dining area staff for their courteous service and professional demeanor, significantly enhancing the hotel’s atmosphere.
Free WiFi is available but receives mixed reviews due to frequent access issues and unstable connections, although it works well when operational.
Parking facilities are generally ample and convenient with free spots and EV charging stations available. Some guests have noted occasional full lots and poor organization, but overall, parking is seen as hassle-free and accommodating.
For families, the hotel offers a welcoming atmosphere and a setup that caters to both adults and children, despite some room limitations and the need for better child-specific services.
Beds receive mixed reviews with many guests finding them comfortable and conducive to quality sleep. However, there are mentions of inconsistent comfort levels and issues with additional bedding options like sofa beds and mattress toppers.
Overall, Bergstadens Hotel og SPA largely meets the expectations of a three-star hotel. While its standout features include a prime location and excellent breakfast, there are areas for improvement, particularly regarding room conditions, cleanliness, WiFi and menu variety. Despite these issues, the friendly staff and inviting public spaces contribute to a generally positive guest experience.
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Breakfast at the hotel stands out as a highlight with guests frequently lauding its varied, hearty offerings made with high-quality, local ingredients. The inclusion of local products such as Røros butter and mountain cheese adds a unique touch. The breakfast area’s cozy ambiance and the attentive staff further elevate the experience, adding to the overall positive impressions.
Dinner experiences mostly mirror the positive feedback for breakfast with high marks for food quality and a pleasant dining atmosphere. Guests often note the standout dishes like the reindeer fillet and the memorable 3-course meals. Friendly service in the restaurant enhances the dining experience. However, there are occasional criticisms regarding menu variety, repetitive meals and logistical issues.
While the hotel has inviting common areas and provides a welcoming environment, the rooms receive mixed reviews. Many guests find them small, outdated and in need of better maintenance. Although some rooms offer good views and comfortable beds, issues such as low water pressure, insufficient air conditioning and cleanliness concerns are frequently mentioned. Noisy surroundings and inconsistent room standards are also noted drawbacks.
Cleanliness across the hotel shows a mixed picture. While some guests find the hotel clean and cozy, many others report issues like dirty carpets, stained bed linens and inadequate cleaning in the spa and common areas. These cleanliness concerns suggest that the hotel could benefit from better maintenance practices.
The staff at Bergstadens Hotel og SPA are consistently praised for their friendliness and helpfulness. Guests frequently commend the receptionists, bartenders and dining area staff for their courteous service and professional demeanor, significantly enhancing the hotel’s atmosphere.
Free WiFi is available but receives mixed reviews due to frequent access issues and unstable connections, although it works well when operational.
Parking facilities are generally ample and convenient with free spots and EV charging stations available. Some guests have noted occasional full lots and poor organization, but overall, parking is seen as hassle-free and accommodating.
For families, the hotel offers a welcoming atmosphere and a setup that caters to both adults and children, despite some room limitations and the need for better child-specific services.
Beds receive mixed reviews with many guests finding them comfortable and conducive to quality sleep. However, there are mentions of inconsistent comfort levels and issues with additional bedding options like sofa beds and mattress toppers.
Overall, Bergstadens Hotel og SPA largely meets the expectations of a three-star hotel. While its standout features include a prime location and excellent breakfast, there are areas for improvement, particularly regarding room conditions, cleanliness, WiFi and menu variety. Despite these issues, the friendly staff and inviting public spaces contribute to a generally positive guest experience.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Bergstadens Hotel og SPA is notably praised for its prime location in Røros. Guests appreciate its central setting with many highlighting its convenience for accessing the city's attractions, shopping areas and the train station. The hotel’s positioning in the heart of Røros, a World Heritage site, makes it an excellent base for exploring the town. Many reviewers found it easy to walk to local sights and enjoyed the proximity to restaurants, shops and free parking. The central location also offers the charm of being near the historic old town and a cozy atmosphere that's perfect for immersing in the unique ambiance of Røros. While the hotel is older and has some signs of wear, guests generally indicated that the benefits of its location overshadow any minor shortcomings. Overall, the strategic and attractive placement of Bergstadens Hotel og SPA garners high satisfaction among travelers, making it a favored choice for visiting Røros.
Bergstadens Hotel og SPA in Røros has garnered strong praise for its breakfast offerings, consistently impressing guests with an extensive and delicious array of options. The breakfast is frequently described as varied, hearty and featuring local products such as Røros butter and mountain cheese, which add a unique touch to the dining experience. Guests have appreciated the fresh and high-quality ingredients with many noting the made-to-order omelettes and the availability of hot dishes like eggs and bacon as highlights.
The ambiance of the breakfast area contributes to the positive experience, described as cozy and inviting. Friendly and attentive staff further enhance the morning meal, creating a welcoming atmosphere. Despite these commendations, a few guests have mentioned areas for improvement, such as the additional charges for certain hot dishes and a limited selection for gluten-free options. However, these remarks are a small fraction compared to the overwhelmingly positive feedback.
In summary, the breakfast at Bergstadens Hotel og SPA is celebrated for its quality, variety and inclusion of local flavors, making it a standout feature of the guest experience in this historic town.
Bergstadens Hotel og SPA offers a dining experience that generally receives high praise for its excellent food quality. Guests frequently highlight the deliciousness of both breakfast and dinner, mentioning the great coffee and American pancakes, as well as a memorable 3-course Saturday evening meal. The reindeer fillet has been particularly noted as a standout dish, striking a bulls-eye for many visitors. Some dishes have even exceeded guests' expectations, adding to the overall positive dining experience.
The restaurant's ambiance and staff also receive favorable comments with guests appreciating the friendly service. Many also find the breakfast to be varied and delicious, providing a good start to the day.
However, the reviews are not entirely without criticism. Several guests encountered issues with menu variety, especially those staying for extended periods, who reported repetitive meals. The pinnekjøtt served on Christmas Eve and some other dinner offerings fell short of expectations. Additionally, some guests experienced logistical issues, such as delayed food service and reservations problems.
There are also mentions of certain operational limitations, such as the restaurant being closed for private events, limited dinner service and poor buffet quality. Despite these setbacks, many guests still commend the overall food quality and the pleasant dining atmosphere at Bergstadens Hotel og SPA.
The guest reviews for Bergstadens Hotel og SPA offer a mixed but clear picture of the room experiences. Despite praise for spacious common areas and good views from some rooms, the overwhelming consensus is that the rooms are very small, often cramped and old-fashioned. Many guests found the rooms smaller than advertised, lacking in modern amenities and not up to today's standards. Issues such as low water pressure, inadequate air conditioning and poorly maintained facilities were frequently mentioned.
Many comments pointed out that the rooms were clean, but others highlighted cleanliness concerns such as dusty surfaces, stained carpets and unpleasant odors, including smoke and sewage. Some guests noted that rooms were noisy, particularly those facing the train station, while others faced disturbances from night-time disco music or ventilation systems.
The bathrooms, in particular, received negative feedback for being outdated, small and often showing signs of wear and tear. However, a handful of guests appreciated the comfortable beds and modern touches in recently renovated rooms. Yet, the inconsistency in room standards with significant differences even among the same booking categories, was apparent.
Overall, while the hotel benefits from a good location and cozy public spaces, the room quality leaves much to be desired. There's a strong suggestion across reviews that the rooms and bathrooms need significant upgrades and better maintenance to meet guest expectations and provide better value for money.
Bergstadens Hotel og SPA receives mixed feedback when it comes to its beds, but there is a clear pattern of comments worth noting. Guests often highlight the beds as being quite comfortable with frequent mentions of cozy mattresses, comfy duvets and overall quality sleep. Several guests appreciated the down comforters and found the beds spacious and pleasant.
However, comfort levels varied with some visitors finding the mattresses too hard or too soft, leading to discomfort and poor sleep for a number of guests. The pillows were another point of contention with comments about them being too small, too soft or even lumpy and musty in some instances.
Issues with bed stability were also mentioned, such as beds sliding apart and difficulties with mattress toppers moving around. For those staying in rooms with sofa beds or extra beds, the feedback was generally negative, describing these options as uncomfortable and not suitable for a good night's rest.
While the primary beds often scored high marks for comfort, it seems that consistency in comfort and quality, especially for additional bedding options, could be improved to enhance the overall guest experience.
Bergstadens Hotel og SPA, located in the heart of Roros, has received a mix of reviews regarding its cleanliness. Though some guests describe the hotel as clean, cozy and well-maintained with friendly staff and a lovely breakfast, many others have pointed out significant issues with cleanliness and maintenance. Reports range from dusty and dirty carpets to unclean bathrooms with mold, grime and even visible stains. The cleanliness of the rooms has often been criticized with some guests finding their rooms dirty upon arrival or discovering that they had not been properly cleaned during their stay. Several specific areas of concern include dirty windows, stained bed linens, unemptied trash bins and lingering unpleasant odors in rooms and hallways. Additionally, some guests have mentioned issues with inadequate cleaning in the spa area and poorly maintained common areas. While the hotel offers a central location and some clean, cozy spaces, it appears that improvements in cleanliness and upkeep are needed to meet the expectations of all guests.
The reviews of Bergstadens Hotel og SPA consistently highlight the warmth and friendliness of the staff. Visitors frequently commend the employees for being service-minded, polite and very helpful. Many guests particularly appreciated the excellent service at the reception, where the staff were described as professional, courteous and accommodating. Receptionists received praise for their helpfulness and effective communication. The bartenders and dining area staff were also noted for their friendly demeanor and attentiveness with some guests enjoying pleasant conversations with the hotel's chef and cleaners.
Despite a few mentions of understaffed situations and occasional less pleasant interactions, the overall sentiment remains positive with many guests characterizing the service as fantastic and the staff as super friendly and cheerful. The accommodating nature of the staff was evident in instances where they went out of their way to rearrange rooms or address specific issues promptly. In summary, the hotel's atmosphere is significantly enhanced by its friendly, helpful and service-oriented personnel, making it a welcoming place for travelers.
Guests at Bergstadens Hotel og SPA have mixed experiences regarding the hotel's WiFi service. Some guests have praised the availability of free internet and noted that the WiFi works well. However, many visitors reported encountering issues with access and quality. There were frequent mentions of missing or hard-to-find WiFi codes, resulting in some floors completely lacking internet access. Problems included slow speeds and poor connection stability. Despite these drawbacks, when the WiFi was operational, it received positive feedback for its functionality. Overall, while the hotel offers free WiFi, there are several logistical and performance issues that need addressing to enhance guest satisfaction.
Bergstadens Hotel og SPA offers a range of parking options that are generally well-received by guests. Many reviews highlight the convenience of free parking available at or near the hotel, ensuring guests have easy access to their vehicles. There are plenty of spaces provided, including a charging point for electric cars, making it effortless for most visitors to find a spot close by.
However, some reviews pointed out issues with limited parking spots and occasionally full lots, which can lead to the inconvenience of paid parking. There were also comments about certain parking areas needing better organization and clearer instructions. Despite these minor drawbacks, the overall sentiment is positive with many guests noting that the parking was good, easy and uncomplicated, providing an accommodating experience for those traveling by car.
Bergstadens Hotel og SPA offers convenient EV charging facilities, including two free chargers and stations capable of serving up to six electric vehicles. Although guests appreciate the availability of these stations, some noted the need for more chargers to meet demand. Recent renovations have temporarily affected the accessibility of these facilities, but new chargers are expected to improve the situation once the restoration is complete. It's advised to bring your own charging cable to ensure a smooth experience. Additionally, guests mentioned some confusion regarding parking spots designated for EVs, as gasoline cars were sometimes found occupying these spots. Despite these minor issues, the presence of EV charging stations is considered a valuable and necessary amenity for guests driving electric vehicles.
Bergstadens Hotel og SPA presents a mixture of experiences for families, highlighted by a welcoming and relaxing atmosphere catered to both adults and children. The hotel is family-friendly with an excellent setup for kids, making it a suitable choice for family stays. The rooms, while clean and comfortable, are noted to be small and sometimes converted into family rooms which can feel worn out and unappealing. Despite these room issues, the overall service stands out as a positive aspect with very polite, funny and attentive staff who enhance the family-like atmosphere.
While there are no direct mentions of specific family-related facilities, families can still expect friendly service and a decent environment for children. However, some reviews pointed out that service for children could be improved and noise levels were a concern. Moreover, the hotel's breakfast received good remarks, adding to the positive family-friendly experience. Overall, despite the mixed feedback about the family rooms and the need for better child-specific services, Bergstadens Hotel og SPA remains a good option for families looking for a comfortable stay with welcoming staff.
Bergstadens Hotel og SPA is categorized as a three-star hotel and this rating is seen as appropriate by guests. The facilities and services align with what one would expect from similar three-star establishments. However, there are both positives and areas for improvement noted by visitors.
On the positive side, the hotel is adequate and meets basic expectations with a breakfast that some guests found more than decent. The hotel successfully delivers on the promise of a three-star experience.
On the other hand, several guests pointed out that the rooms appeared worn-out and mentioned unpleasant smells in the hallways. The bathrooms were described as extremely small and overall, some found the hotel's facilities wanting. The breakfast, while satisfactory to some, disappointed others, particularly because guests had to pay extra for items like fried eggs, waffles or omelettes.
Many guests felt that the hotel's pricing did not match the quality provided, noting that it was priced more like a five-star establishment despite being a three-star hotel. The general sentiment was that the price-performance ratio was not favorable and there were suggestions for improvement in both the hotel's upkeep and transparency regarding additional charges.
In summary, Bergstadens Hotel og SPA is a three-star hotel that fulfills basic expectations but has several areas where improvement is necessary to align better with its pricing and guest expectations.
Bergstadens Hotel og SPA has received mixed reviews regarding its accessibility for guests with disabilities. While some guests found certain areas of the hotel to be easily accessible and appreciated features like practical code locks, there were significant concerns overall about the hotel's suitability for individuals with mobility impairments.
A major downside repeatedly mentioned was the absence of an elevator, which posed a challenge for accessing rooms and different floors. Guests highlighted difficulties in navigating the hotel's entrance and accessing the breakfast room and restaurant, which were often reachable only by stairs. This posed significant inconveniences, especially for elderly guests and those using wheelchairs or walking aids.
Although some bathrooms had grab bars that could assist disabled guests, other facilities fell short. The overall layout and infrastructure of the hotel were criticized for not being universally accessible. Specific complaints included narrow access ways, insufficient adjustments for disabled individuals and a lack of wheelchair-friendly routes.
Some guests had booked accessible rooms, but upon arrival, these were either unavailable or not as accessible as expected, leading to further discomfort and frustration. The hotel needs to improve its communication about accessibility issues and ensure that accommodations meet the needs of all guests.
In summary, while Bergstadens Hotel og SPA offers some accessible features, the overall experience for guests with disabilities is less than satisfactory due to significant accessibility shortcomings, particularly the lack of elevators and universally designed entrances.
Bergstadens Hotel og SPA is praised for its dog-friendly policies, making it a convenient choice for travelers who wish to bring their pets along. Guests appreciate the fact that dogs are allowed in the hotel with some even mentioning specific scenarios where dogs in training exercises were accommodated. Positive comments highlight that guests were able to stay with their dogs without hassle, reflecting a genuinely pet-friendly environment. However, it should be noted that the presence of many dogs in the hotel might not be ideal for allergy sufferers and instances of dogs barking inside rooms were mentioned. Despite these minor drawbacks, the overall sentiment remains favorable for pet owners looking for a comfortable stay with their furry friends.
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Location
Breakfast
The ambiance of the breakfast area contributes to the positive experience, described as cozy and inviting. Friendly and attentive staff further enhance the morning meal, creating a welcoming atmosphere. Despite these commendations, a few guests have mentioned areas for improvement, such as the additional charges for certain hot dishes and a limited selection for gluten-free options. However, these remarks are a small fraction compared to the overwhelmingly positive feedback.
In summary, the breakfast at Bergstadens Hotel og SPA is celebrated for its quality, variety and inclusion of local flavors, making it a standout feature of the guest experience in this historic town.
Dinner
The restaurant's ambiance and staff also receive favorable comments with guests appreciating the friendly service. Many also find the breakfast to be varied and delicious, providing a good start to the day.
However, the reviews are not entirely without criticism. Several guests encountered issues with menu variety, especially those staying for extended periods, who reported repetitive meals. The pinnekjøtt served on Christmas Eve and some other dinner offerings fell short of expectations. Additionally, some guests experienced logistical issues, such as delayed food service and reservations problems.
There are also mentions of certain operational limitations, such as the restaurant being closed for private events, limited dinner service and poor buffet quality. Despite these setbacks, many guests still commend the overall food quality and the pleasant dining atmosphere at Bergstadens Hotel og SPA.
Rooms
Many comments pointed out that the rooms were clean, but others highlighted cleanliness concerns such as dusty surfaces, stained carpets and unpleasant odors, including smoke and sewage. Some guests noted that rooms were noisy, particularly those facing the train station, while others faced disturbances from night-time disco music or ventilation systems.
The bathrooms, in particular, received negative feedback for being outdated, small and often showing signs of wear and tear. However, a handful of guests appreciated the comfortable beds and modern touches in recently renovated rooms. Yet, the inconsistency in room standards with significant differences even among the same booking categories, was apparent.
Overall, while the hotel benefits from a good location and cozy public spaces, the room quality leaves much to be desired. There's a strong suggestion across reviews that the rooms and bathrooms need significant upgrades and better maintenance to meet guest expectations and provide better value for money.
Beds
However, comfort levels varied with some visitors finding the mattresses too hard or too soft, leading to discomfort and poor sleep for a number of guests. The pillows were another point of contention with comments about them being too small, too soft or even lumpy and musty in some instances.
Issues with bed stability were also mentioned, such as beds sliding apart and difficulties with mattress toppers moving around. For those staying in rooms with sofa beds or extra beds, the feedback was generally negative, describing these options as uncomfortable and not suitable for a good night's rest.
While the primary beds often scored high marks for comfort, it seems that consistency in comfort and quality, especially for additional bedding options, could be improved to enhance the overall guest experience.
Cleanliness
Staff
Despite a few mentions of understaffed situations and occasional less pleasant interactions, the overall sentiment remains positive with many guests characterizing the service as fantastic and the staff as super friendly and cheerful. The accommodating nature of the staff was evident in instances where they went out of their way to rearrange rooms or address specific issues promptly. In summary, the hotel's atmosphere is significantly enhanced by its friendly, helpful and service-oriented personnel, making it a welcoming place for travelers.
Wi-Fi
Parking
However, some reviews pointed out issues with limited parking spots and occasionally full lots, which can lead to the inconvenience of paid parking. There were also comments about certain parking areas needing better organization and clearer instructions. Despite these minor drawbacks, the overall sentiment is positive with many guests noting that the parking was good, easy and uncomplicated, providing an accommodating experience for those traveling by car.
EV charging stations
Family
While there are no direct mentions of specific family-related facilities, families can still expect friendly service and a decent environment for children. However, some reviews pointed out that service for children could be improved and noise levels were a concern. Moreover, the hotel's breakfast received good remarks, adding to the positive family-friendly experience. Overall, despite the mixed feedback about the family rooms and the need for better child-specific services, Bergstadens Hotel og SPA remains a good option for families looking for a comfortable stay with welcoming staff.
3 Star
On the positive side, the hotel is adequate and meets basic expectations with a breakfast that some guests found more than decent. The hotel successfully delivers on the promise of a three-star experience.
On the other hand, several guests pointed out that the rooms appeared worn-out and mentioned unpleasant smells in the hallways. The bathrooms were described as extremely small and overall, some found the hotel's facilities wanting. The breakfast, while satisfactory to some, disappointed others, particularly because guests had to pay extra for items like fried eggs, waffles or omelettes.
Many guests felt that the hotel's pricing did not match the quality provided, noting that it was priced more like a five-star establishment despite being a three-star hotel. The general sentiment was that the price-performance ratio was not favorable and there were suggestions for improvement in both the hotel's upkeep and transparency regarding additional charges.
In summary, Bergstadens Hotel og SPA is a three-star hotel that fulfills basic expectations but has several areas where improvement is necessary to align better with its pricing and guest expectations.
Accessible
A major downside repeatedly mentioned was the absence of an elevator, which posed a challenge for accessing rooms and different floors. Guests highlighted difficulties in navigating the hotel's entrance and accessing the breakfast room and restaurant, which were often reachable only by stairs. This posed significant inconveniences, especially for elderly guests and those using wheelchairs or walking aids.
Although some bathrooms had grab bars that could assist disabled guests, other facilities fell short. The overall layout and infrastructure of the hotel were criticized for not being universally accessible. Specific complaints included narrow access ways, insufficient adjustments for disabled individuals and a lack of wheelchair-friendly routes.
Some guests had booked accessible rooms, but upon arrival, these were either unavailable or not as accessible as expected, leading to further discomfort and frustration. The hotel needs to improve its communication about accessibility issues and ensure that accommodations meet the needs of all guests.
In summary, while Bergstadens Hotel og SPA offers some accessible features, the overall experience for guests with disabilities is less than satisfactory due to significant accessibility shortcomings, particularly the lack of elevators and universally designed entrances.
Dog Friendly
Yes, Bergstadens Hotel og SPA has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Bergstadens Hotel og SPA.
Yes, Bergstadens Hotel og SPA welcomes dogs.
Yes, parking facilities are available at Bergstadens Hotel og SPA.
No, Bergstadens Hotel og SPA doesn't have a gym.
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