Mercure Tunbridge Wells Hotel
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Summary of reviewsThe Mercure Tunbridge Wells Hotel has garnered largely positive reviews across several key aspects.
Set in a highly praised location, the hotel is surrounded by picturesque settings and offers convenient access to major roads and local attractions. Its peaceful and quiet environment, along with ample parking, makes it an excellent retreat for both leisure and business travelers. Proximity to Tunbridge Wells town and Pembury village with its charming pubs and restaurants, further enhances the appeal.
The quality and variety of breakfast options are frequently praised. Guests appreciate the wide selection, including gluten-free and dairy-free alternatives and the self-service buffet style adds convenience. The breakfast is noted for being plentiful, reasonably priced and freshly cooked. Friendly and helpful staff contribute to a pleasant dining experience, though occasional issues like coffee machine problems and lukewarm food are noted.
Dinner experiences are more varied. While some guests enjoyed high-quality, delicious meals served by friendly staff, others found the evening menu limited and the service inconsistent. Complaints include slow service, high prices for food quality and frequent menu shortages.
Rooms are often described as spacious, comfortable and clean with many appreciating the comfortable beds and well-equipped setups. However, the decor is noted to be somewhat dated with mentions of basic furnishings, tired bathrooms and minor maintenance issues.
Cleanliness is generally good but inconsistent with some guests praising the spotless rooms while others note problems such as dusty areas and cobwebs. Housekeeping is often commended for cleanliness and maintenance, though improvement is needed in some areas.
The friendly and professional staff are a significant highlight, particularly at the reception, where individuals like Viktoria and Mina are praised for their hospitality. Staff in the bar, restaurant and housekeeping are also noted for their attentiveness and accommodating nature, contributing positively to the stay.
WiFi quality is mixed with some guests reporting reliable and fast connections, while others face issues with stability and availability. The absence of USB ports for charging devices is a minor inconvenience.
The hotel features a swimming pool, though guest experiences vary due to frequent closures and maintenance issues. When operational, the pool receives positive feedback for its warmth and cleanliness, but strong chlorine levels and restricted hours are noted as drawbacks.
The hotel is family-friendly, providing complimentary breakfast for kids and offering family rooms. Staff interactions with children are particularly praised and the provision of amenities like travel beds makes it convenient for families. Despite occasional crowding due to events, the overall environment is welcoming for families, including pets.
Beds in the hotel are generally described as comfortable, contributing to a restful stay. There are sporadic mentions of beds being too hard or uncomfortable, but the overall sentiment is positive.
The hotel's four-star rating receives mixed feedback with some guests feeling the facilities and amenities fall short of their expectations. However, many find it offers good value for money and a pleasant experience overall.
For business travelers, the hotel offers practical facilities and efficient service, despite minor inconveniences like the lack of electric charging points. The friendly staff enhance the business stay experience.
Accessibility is a mixed bag with ground-floor rooms being convenient for those with limited mobility, but the lack of lifts, ramps and dedicated disabled parking spots pose challenges.
Overall, the Mercure Tunbridge Wells Hotel provides a generally positive experience with standout staff service, comfortable rooms and a pleasant setting, though there are areas where improvements could be made.
Categories
Set in a highly praised location, the hotel is surrounded by picturesque settings and offers convenient access to major roads and local attractions. Its peaceful and quiet environment, along with ample parking, makes it an excellent retreat for both leisure and business travelers. Proximity to Tunbridge Wells town and Pembury village with its charming pubs and restaurants, further enhances the appeal.
The quality and variety of breakfast options are frequently praised. Guests appreciate the wide selection, including gluten-free and dairy-free alternatives and the self-service buffet style adds convenience. The breakfast is noted for being plentiful, reasonably priced and freshly cooked. Friendly and helpful staff contribute to a pleasant dining experience, though occasional issues like coffee machine problems and lukewarm food are noted.
Dinner experiences are more varied. While some guests enjoyed high-quality, delicious meals served by friendly staff, others found the evening menu limited and the service inconsistent. Complaints include slow service, high prices for food quality and frequent menu shortages.
Rooms are often described as spacious, comfortable and clean with many appreciating the comfortable beds and well-equipped setups. However, the decor is noted to be somewhat dated with mentions of basic furnishings, tired bathrooms and minor maintenance issues.
Cleanliness is generally good but inconsistent with some guests praising the spotless rooms while others note problems such as dusty areas and cobwebs. Housekeeping is often commended for cleanliness and maintenance, though improvement is needed in some areas.
The friendly and professional staff are a significant highlight, particularly at the reception, where individuals like Viktoria and Mina are praised for their hospitality. Staff in the bar, restaurant and housekeeping are also noted for their attentiveness and accommodating nature, contributing positively to the stay.
WiFi quality is mixed with some guests reporting reliable and fast connections, while others face issues with stability and availability. The absence of USB ports for charging devices is a minor inconvenience.
The hotel features a swimming pool, though guest experiences vary due to frequent closures and maintenance issues. When operational, the pool receives positive feedback for its warmth and cleanliness, but strong chlorine levels and restricted hours are noted as drawbacks.
The hotel is family-friendly, providing complimentary breakfast for kids and offering family rooms. Staff interactions with children are particularly praised and the provision of amenities like travel beds makes it convenient for families. Despite occasional crowding due to events, the overall environment is welcoming for families, including pets.
Beds in the hotel are generally described as comfortable, contributing to a restful stay. There are sporadic mentions of beds being too hard or uncomfortable, but the overall sentiment is positive.
The hotel's four-star rating receives mixed feedback with some guests feeling the facilities and amenities fall short of their expectations. However, many find it offers good value for money and a pleasant experience overall.
For business travelers, the hotel offers practical facilities and efficient service, despite minor inconveniences like the lack of electric charging points. The friendly staff enhance the business stay experience.
Accessibility is a mixed bag with ground-floor rooms being convenient for those with limited mobility, but the lack of lifts, ramps and dedicated disabled parking spots pose challenges.
Overall, the Mercure Tunbridge Wells Hotel provides a generally positive experience with standout staff service, comfortable rooms and a pleasant setting, though there are areas where improvements could be made.
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Mercure Tunbridge Wells Hotel boasts a highly praised location, surrounded by serene and picturesque settings. Guests frequently highlight its convenience and easy access to the nearby A21 and M25 with direct routes into London and proximity to Tunbridge Wells town. The hotel's location is particularly ideal for those attending events or visiting friends and family in the area, such as at Pembury Hospital or local weddings.
The peaceful and quiet environment of the hotel adds to the charm, making it a relaxing retreat for visitors. Ample parking facilities contribute to the convenience, along with the short drive to the town center and local attractions like castles and gardens. The proximity to Pembury village, which features lovely pubs and restaurants, adds to the quality experience.
Overall, the Mercure Tunbridge Wells Hotel stands out for its strategic and tranquil location, catering well to both leisure and business travelers.
Breakfast at the Mercure Tunbridge Wells Hotel receives high praise from guests for its quality and variety. Many describe the breakfast as lovely, excellent and very good, highlighting its wide selection of choices, including hot and cold options, cereals, fruit and even gluten-free and dairy-free alternatives. The self-service buffet style is frequently mentioned as a positive feature, offering convenience and ample portions.
Guests appreciate the friendly and helpful staff who contribute to the pleasant dining experience. The breakfast is often noted for being plentiful and reasonably priced, making it good value for money. The food is described as freshly cooked and delicious with many guests enjoying the full English breakfast.
However, there are occasional mentions of hiccups, such as coffee machine issues, lukewarm food and limited seating space that can make navigating the dining room a bit tight. Some guests found certain items, like fried eggs and pastries, to be overcooked or not meeting their expectations. Despite these minor setbacks, most reviews emphasize the overall positive experience of breakfast at the hotel with many guests looking forward to returning.
Guests' experiences with dinner at the Mercure Tunbridge Wells Hotel varied widely. Some praised the food, describing it as delicious, of high quality and served in generous portions. There were multiple mentions of fantastic and superb meals with the breakfast and dinner reportedly offering good quality and nicely served options. Guests also appreciated the good service from friendly staff members with specific mentions of a welcoming diner host.
On the downside, several guests found the evening meal menu limited and often expensive with some experiencing slow service and food served cold. Reports of meals being overpriced for their quality and portions were common with criticisms directed at the fish and chips and sandwiches. Additionally, there were frequent mentions of the restaurant running out of menu items and facing operational challenges, like the bar closing early and the restaurant being unable to accommodate guests due to events.
Overall, while there were highly positive remarks about specific meals and aspects of the dining experience, the consistency in food quality and service seemed to vary, leaving some guests disappointed.
Located just outside Tunbridge Wells, the Mercure Tunbridge Wells Hotel offers a mix of experiences when it comes to its rooms. Guests frequently highlight the size and cleanliness of the rooms, describing them as spacious and comfortable. Many appreciated the comfortable beds and well-equipped rooms that include thoughtful touches like tea/coffee setups and even sweet treats. The reception staff are noted for their helpfulness, particularly in accommodating room requests.
However, the hotel’s age is evident in several areas with multiple reviews mentioning that the decor is dated and in need of refurbishment. Some rooms are described as tired with mentions of basic furnishings, dated bathrooms and occasional minor maintenance issues like loose tiles and worn carpets.
On the positive side, the hotel setting is peaceful and the spacious rooms often have lovely views. Guests looking for a quiet retreat with ample space will likely appreciate their stay. Cleanliness is largely praised, although there are occasional lapses.
Overall, the Mercure Tunbridge Wells Hotel provides comfortable and adequately equipped accommodation, but potential visitors should be prepared for decor and facilities that might feel a bit past their prime.
Visitors to the Mercure Tunbridge Wells Hotel have frequently praised the quality of the beds, describing them as comfortable, very comfortable and even super comfy. Guests appreciated beds that were firm yet comfortable, adorned with fresh white linen and soft towels. The rooms themselves were often noted as being spacious and comfortable, offering a restful experience. Many found the beds to be large and well-suited for a good night's sleep. However, there were sporadic mentions of beds being too hard or uncomfortable and some guests experienced issues with bed height or old, tired furnishings. Despite these occasional criticisms, the general consensus underscores a positive experience regarding bed comfort at this hotel.
The 'Mercure Tunbridge Wells Hotel' offers a mixed experience when it comes to cleanliness. Notably, many guests complimented the hotel for being clean and well-presented with rooms and public areas often described as spotless. Housekeeping is frequently praised for providing clean rooms and comfortable stays with numerous mentions of rooms being very clean and the premises being well-maintained.
However, the reviews also point out some recurring issues that detract from the overall experience. Several guests noted that parts of the hotel appeared tired and in need of an update with specific mentions of dusty rooms, cobwebs and cleanliness issues in places like bathroom tiles and carpets. A number of people highlighted problems such as damp smells, filthy windows in the restaurant and general wear and tear throughout the property, suggesting that some areas require a thorough deep clean.
While the hotel's exterior and some facilities receive positive remarks for cleanliness and maintenance, it's evident that consistency in housekeeping standards varies, impacting guests' satisfaction. Despite this, the hotel's staff is generally described as helpful and engaged, contributing positively to the guests' overall experience.
The staff at Mercure Tunbridge Wells Hotel consistently receive high praise from guests, displaying exceptional friendliness, professionalism and helpfulness across various departments. Guests often highlight the warm welcomes and efficient service provided by the reception team, notably mentioning individuals such as Viktoria and Mina for their outstanding hospitality. Staff members in the bar, restaurant and housekeeping are also recognized for their politeness, attentiveness and accommodating nature. Whether it's the front desk staff or those behind the scenes, the general consensus is that the personnel contribute significantly to a pleasant stay experience. Despite a few isolated critiques, the overall feedback underscores the staff’s dedication to making guests feel valued and well-cared-for throughout their visit.
The Mercure Tunbridge Wells Hotel offers complimentary WiFi to its guests, which some have found to be fast and reliable, once logged in. The WiFi speeds reported are approximately 75mb up/down, which is more than adequate for most online activities. Guests are also provided with a WiFi password upon check-in.
However, there have been mixed experiences regarding the stability and availability of the WiFi. Some guests have faced issues such as spotty connections, slow speeds and at times, no internet access in their rooms. Additionally, the hotel does not have USB ports, which might be an inconvenience for those needing to charge multiple devices.
Despite these inconsistencies, many guests have enjoyed smooth and efficient connectivity during their stay, allowing them to use the internet hassle-free in most cases.
While the Mercure Tunbridge Wells Hotel does feature a swimming pool, guest experiences highlight a number of limitations and issues. Many visitors encountered closures due to maintenance, chlorine levels or structural damage, which led to disappointment. The pool was often closed or had very restricted hours, limiting its accessibility. When operational, the pool received positive feedback for its warmth and overall enjoyment with some praising its cleanliness and lovely pool area. However, there were concerns about the strong chlorine levels affecting users, particularly children. Despite these issues, the pool was a pleasant feature when available, although guests frequently found the limited hours and occasional closures frustrating. The need for clearer communication about pool availability and better maintenance were recurrent themes in the reviews.
The Mercure Tunbridge Wells Hotel has garnered positive feedback for its family-friendly environment, making it a favorable choice for guests traveling with children. Complimentary breakfast for kids and the presence of several family rooms are notable highlights mentioned repeatedly by guests. The hotel staff are particularly praised for their warm interactions with children, signaling a child-friendly atmosphere.
Despite some family rooms being on the smaller side and reports of limited mobility access due to the lack of lifts, families still find the rooms convenient. Ground floor options are remarked as clean and spacious, although there is a note about some rooms only being equipped with single beds.
Guests appreciate the provision of amenities such as free travel beds for young children, which enhances the convenience for families with babies. The hotel is viewed as both family and pet-friendly, adding to its appeal for traveling families.
While the hotel sometimes hosts large parties and weddings, contributing to a busier atmosphere, the overall sentiment remains positive with a focus on the caring staff and suitability for family stays.
The Mercure Tunbridge Wells Hotel has received mixed feedback regarding its four-star rating according to guest reviews. The predominant sentiment revolves around the hotel's rating not meeting their expectations with several guests expressing surprise at its four-star classification. Observations such as rooms being basic, the lack of amenities typically expected from a four-star hotel and occasional issues with water quality contributed to some dissatisfaction.
Conversely, there were positive remarks highlighting a fantastic overall experience and good value for money. While its facilities are considered good, they skirt the boundaries of four-star standards, making the hotel a reasonable choice for last-minute deals. However, the consistent undercurrent in the reviews is that the hotel does not truly live up to its four-star rating.
Mercure Tunbridge Wells Hotel presents a practical choice for business travelers, offering adequate facilities and efficient service. The hotel proves to be suitable for business trips with friendly and helpful staff enhancing the overall experience. Despite some minor inconveniences such as the lack of electric charging points and initial payment hiccups with business cards or tab setups, the hotel maintains a solid option for business stays. However, some guests have noted inconsistencies in mask usage by staff, which could be a minor concern for those prioritizing strict adherence to health protocols. Overall, Mercure Tunbridge Wells Hotel remains a commendable option for business travelers seeking convenience and supportive service.
The Mercure Tunbridge Wells Hotel has received mixed feedback regarding its accessibility features. On the positive side, guests found the layout of the hotel to be generally accessible with ground-floor rooms available, which was particularly convenient for those with limited mobility or even a disabled dog on wheels. There were accessible routes within the hotel and some good parking options.
However, several aspects fall short when it comes to accommodating guests with disabilities. The absence of lifts and ramps, along with no dedicated disabled parking spots, posed significant challenges. There were issues with the ramps that were available, as they often had ridges difficult to negotiate. Additional concerns included no help with bags up the stairs and the hotel being described as outdated.
While the hotel does offer some accommodations for those with mobility issues, such as accessible rooms, overall, guests felt that disabled access needs substantial improvement.
The heated pool at the Mercure Tunbridge Wells Hotel garners considerable positive feedback from guests. Although there were occasional mentions of unclear availability and heating issues, many guests appreciated the well-maintained heated pool, describing it as amazing. The charm of an indoor heated pool added to the overall appeal of the hotel, making it a noteworthy feature despite some minor complaints.
The indoor pool at the Mercure Tunbridge Wells Hotel stands out as a fantastic feature with several guests highlighting its amazing and clean condition. Many visitors appreciated the bonus of having an indoor pool, which they loved using during their stay. However, some mentioned that the pool was not always available and had limited operating hours. Additionally, there were concerns about the absence of a lifeguard on duty. Despite these occasional issues, the pool remains a notable highlight for those seeking a relaxing and enjoyable swim.
Mercure Tunbridge Wells Hotel stands out as a highly dog-friendly destination, earning the approval of many guests traveling with their pets. The hotel offers a welcoming atmosphere for dogs without additional fees, making it an ideal choice for pet owners. Guests appreciate the convenience of the rooms which are well-suited for both them and their dogs.
The hotel extends its hospitality to the surrounding areas with dog-friendly gardens and even a dog-friendly pub nearby for dining. Attentive staff further enhance the experience by suggesting enjoyable walks for dogs, ensuring that both pets and their owners feel well-accommodated.
Overall, Mercure Tunbridge Wells Hotel is celebrated for its fantastic dog-friendly policies and services. However, one guest did highlight a preference for different breakfast arrangements when accompanied by their dog and another mentioned occasional disturbances from dogs barking. Despite these minor points, the hotel maintains a reputation as a pet-friendly haven with ample amenities and a welcoming environment for canine companions.
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Location
The peaceful and quiet environment of the hotel adds to the charm, making it a relaxing retreat for visitors. Ample parking facilities contribute to the convenience, along with the short drive to the town center and local attractions like castles and gardens. The proximity to Pembury village, which features lovely pubs and restaurants, adds to the quality experience.
Overall, the Mercure Tunbridge Wells Hotel stands out for its strategic and tranquil location, catering well to both leisure and business travelers.
Breakfast
Guests appreciate the friendly and helpful staff who contribute to the pleasant dining experience. The breakfast is often noted for being plentiful and reasonably priced, making it good value for money. The food is described as freshly cooked and delicious with many guests enjoying the full English breakfast.
However, there are occasional mentions of hiccups, such as coffee machine issues, lukewarm food and limited seating space that can make navigating the dining room a bit tight. Some guests found certain items, like fried eggs and pastries, to be overcooked or not meeting their expectations. Despite these minor setbacks, most reviews emphasize the overall positive experience of breakfast at the hotel with many guests looking forward to returning.
Dinner
On the downside, several guests found the evening meal menu limited and often expensive with some experiencing slow service and food served cold. Reports of meals being overpriced for their quality and portions were common with criticisms directed at the fish and chips and sandwiches. Additionally, there were frequent mentions of the restaurant running out of menu items and facing operational challenges, like the bar closing early and the restaurant being unable to accommodate guests due to events.
Overall, while there were highly positive remarks about specific meals and aspects of the dining experience, the consistency in food quality and service seemed to vary, leaving some guests disappointed.
Rooms
However, the hotel’s age is evident in several areas with multiple reviews mentioning that the decor is dated and in need of refurbishment. Some rooms are described as tired with mentions of basic furnishings, dated bathrooms and occasional minor maintenance issues like loose tiles and worn carpets.
On the positive side, the hotel setting is peaceful and the spacious rooms often have lovely views. Guests looking for a quiet retreat with ample space will likely appreciate their stay. Cleanliness is largely praised, although there are occasional lapses.
Overall, the Mercure Tunbridge Wells Hotel provides comfortable and adequately equipped accommodation, but potential visitors should be prepared for decor and facilities that might feel a bit past their prime.
Beds
Cleanliness
However, the reviews also point out some recurring issues that detract from the overall experience. Several guests noted that parts of the hotel appeared tired and in need of an update with specific mentions of dusty rooms, cobwebs and cleanliness issues in places like bathroom tiles and carpets. A number of people highlighted problems such as damp smells, filthy windows in the restaurant and general wear and tear throughout the property, suggesting that some areas require a thorough deep clean.
While the hotel's exterior and some facilities receive positive remarks for cleanliness and maintenance, it's evident that consistency in housekeeping standards varies, impacting guests' satisfaction. Despite this, the hotel's staff is generally described as helpful and engaged, contributing positively to the guests' overall experience.
Staff
Wi-Fi
However, there have been mixed experiences regarding the stability and availability of the WiFi. Some guests have faced issues such as spotty connections, slow speeds and at times, no internet access in their rooms. Additionally, the hotel does not have USB ports, which might be an inconvenience for those needing to charge multiple devices.
Despite these inconsistencies, many guests have enjoyed smooth and efficient connectivity during their stay, allowing them to use the internet hassle-free in most cases.
Pool
Family
Despite some family rooms being on the smaller side and reports of limited mobility access due to the lack of lifts, families still find the rooms convenient. Ground floor options are remarked as clean and spacious, although there is a note about some rooms only being equipped with single beds.
Guests appreciate the provision of amenities such as free travel beds for young children, which enhances the convenience for families with babies. The hotel is viewed as both family and pet-friendly, adding to its appeal for traveling families.
While the hotel sometimes hosts large parties and weddings, contributing to a busier atmosphere, the overall sentiment remains positive with a focus on the caring staff and suitability for family stays.
4 Star
Conversely, there were positive remarks highlighting a fantastic overall experience and good value for money. While its facilities are considered good, they skirt the boundaries of four-star standards, making the hotel a reasonable choice for last-minute deals. However, the consistent undercurrent in the reviews is that the hotel does not truly live up to its four-star rating.
Business
Accessible
However, several aspects fall short when it comes to accommodating guests with disabilities. The absence of lifts and ramps, along with no dedicated disabled parking spots, posed significant challenges. There were issues with the ramps that were available, as they often had ridges difficult to negotiate. Additional concerns included no help with bags up the stairs and the hotel being described as outdated.
While the hotel does offer some accommodations for those with mobility issues, such as accessible rooms, overall, guests felt that disabled access needs substantial improvement.
Heated Pool
Indoor Pool
Dog Friendly
The hotel extends its hospitality to the surrounding areas with dog-friendly gardens and even a dog-friendly pub nearby for dining. Attentive staff further enhance the experience by suggesting enjoyable walks for dogs, ensuring that both pets and their owners feel well-accommodated.
Overall, Mercure Tunbridge Wells Hotel is celebrated for its fantastic dog-friendly policies and services. However, one guest did highlight a preference for different breakfast arrangements when accompanied by their dog and another mentioned occasional disturbances from dogs barking. Despite these minor points, the hotel maintains a reputation as a pet-friendly haven with ample amenities and a welcoming environment for canine companions.
No, Mercure Tunbridge Wells Hotel doesn't have any pool.
No, a spa isn't available at Mercure Tunbridge Wells Hotel.
Yes, Mercure Tunbridge Wells Hotel welcomes dogs.
No, parking facilities aren't available at Mercure Tunbridge Wells Hotel.
No, Mercure Tunbridge Wells Hotel doesn't have a gym.
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