The Midtowner Hotel, SureStay Collection by Best Western
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Summary of reviewsThe Midtowner Hotel, SureStay Collection by Best Western in Sacramento Midtown offers a blend of convenience and affordability with a few positive aspects highlighted by guests. Its central location is well-appreciated, providing easy access to downtown Sacramento, the state capitol, restaurants and essential amenities with free parking adding to its appeal for travelers with cars. The rooms have been praised for being clean, spacious and comfortable, featuring updated amenities like microwaves, refrigerators and big TVs. Many guests found the beds to be comfortable and well-maintained. Additionally, certain staff members have left a good impression with their friendly, efficient and hospitable service. The hotel offers free and easily accessible parking, which guests found to be convenient.
However, numerous areas need significant improvement. The neighborhood around the hotel has a sketchy reputation due to the presence of homeless individuals and general safety concerns. The breakfast service has been a point of dissatisfaction with many guests mentioning false advertising and lackluster quality when it was available. Cleanliness and maintenance are major issues with frequent complaints about dirty rooms, pests, strong odors and structural problems. Reviews also highlight inconsistent staff behavior, mentioning instances of rudeness and unprofessionalism. The WiFi service is notably unreliable and the permanently closed pool, often described as dirty, is a considerable letdown. Safety and cleanliness concerns extend to the parking area, despite the presence of 24/7 security guards.
In summary, while The Midtowner Hotel offers an affordable and conveniently located option with some positive features, it is overshadowed by significant drawbacks related to cleanliness, maintenance, safety and service quality.
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However, numerous areas need significant improvement. The neighborhood around the hotel has a sketchy reputation due to the presence of homeless individuals and general safety concerns. The breakfast service has been a point of dissatisfaction with many guests mentioning false advertising and lackluster quality when it was available. Cleanliness and maintenance are major issues with frequent complaints about dirty rooms, pests, strong odors and structural problems. Reviews also highlight inconsistent staff behavior, mentioning instances of rudeness and unprofessionalism. The WiFi service is notably unreliable and the permanently closed pool, often described as dirty, is a considerable letdown. Safety and cleanliness concerns extend to the parking area, despite the presence of 24/7 security guards.
In summary, while The Midtowner Hotel offers an affordable and conveniently located option with some positive features, it is overshadowed by significant drawbacks related to cleanliness, maintenance, safety and service quality.
Motel with EV Charging Stations
Motel with Parking
EV charging stations
Accessible Motel
3-Star Motel
Guest Reviews
Roy Inn & Suites in Sacramento Midtown offers a mix of convenience and centrality at an affordable price. The hotel's location is praised for its proximity to downtown Sacramento, the state capitol and a variety of essential amenities. Guests appreciate the ease of access to restaurants, grocery stores and medical facilities, including being super close to IHOP and having a 24-hour Denny's next door. The neighborhood is easily accessible from the freeway and offers free parking, making it a strategic choice for travelers with cars.
However, the area around the hotel has its downsides. Guests frequently mention the presence of homeless individuals and a generally sketchy atmosphere, which can make the surroundings feel unsafe at times. Despite these concerns, many find the location to be a good base for exploring Sacramento's Midtown and historic center on foot.
While construction noise and cleanliness issues are noted, the central location and reasonable pricing make Roy Inn & Suites a viable option for budget-conscious travelers who prioritize convenience.
Reviews regarding the breakfast at 'C L O S E D - Roy Inn & Suites - Sacramento Midtown' reveal significant dissatisfaction among guests. The primary issue raised is the inconsistency between the advertised breakfast offerings and the reality at the hotel. Many guests were informed upon arrival that breakfast was no longer provided, despite their reservations or online advertisements stating otherwise. Some reviews mentioned that the breakfast service had been discontinued for years, which led to complaints of false advertising.
Those who did receive breakfast found it lackluster and insufficient with missing essential items such as spoons for the provided yogurt and cereal. The breakfast experience was described as convenient by some, but overall, it failed to meet expectations, prompting some guests to seek alternatives like IHOP.
In summary, while a few positive remarks about the convenience of take-out breakfast were noted, the overwhelming sentiment reflected in the reviews highlights miscommunication and disappointment regarding the breakfast service at the hotel.
The guest reviews for Roy Inn & Suites - Sacramento Midtown paint a mixed picture. On the positive side, some guests found the rooms to be clean, spacious and recently remodeled with updated amenities like a microwave and refrigerator. The rooms are described as being comfortable and well-sized with some guests appreciating the big TVs and the beds being clean and comfortable.
However, there are numerous critical points raised by guests. A significant number of reviews mention poor cleanliness with rooms described as dirty and poorly maintained. Issues like bed bugs, roaches and strong odors of cigarette smoke are recurrent complaints. Many guests were disappointed by the mismatch between the photos online and the actual condition of the rooms. Problems with basic amenities, including non-functioning TVs, leaky sinks, broken microwaves and insufficient lighting, were also highlighted.
Additionally, structural issues were frequently noted, such as broken doors and locks, holes in walls, cracked bathroom fixtures and water damage. Some reviews also cited safety concerns, such as flimsy door locks and an overall sense of disrepair in the building. Overall, while some aspects of the room were appreciated by guests, the overwhelming consensus points to a need for significant improvements in cleanliness, maintenance and overall safety.
The guest reviews for the Roy Inn & Suites in Sacramento Midtown reveal a mixed experience with the beds. While many guests found the beds to be very comfortable, others were significantly less satisfied. Positive comments often highlighted the comfort and cleanliness of the beds with mentions of super comfy and clean bedding making a favorable impression.
However, a substantial number of reviews pointed out severe issues such as bedbugs, stained sheets and mattresses that were either too soft, lumpy or sunken in the middle. There were also reports of beds being broken or not fitted properly to their frames, indicating a need for replacement and better maintenance. Overall, while some guests enjoyed a restful sleep, many others encountered unsettling and unhygienic conditions.
The guest reviews paint a stark picture of the cleanliness at Roy Inn & Suites - Sacramento Midtown. While there are mentions of rooms being clean and some positive phrases about the establishment's close proximity to an IHOP, the dominant sentiment is overwhelmingly negative. Reviewers frequently mention dirty hallways and rooms with numerous reports of unmaintained facilities.
Common issues include mold on ceilings and walls, cockroaches and other pests such as crickets and bedbugs. The presence of sticky spots on the floor, unclean bathrooms with sagging ceilings and stained sheets were also recurrent themes. Many guests felt that the overall condition of the hotel was unsanitary and in dire need of deep renovations. Several reviews highlight extreme neglect with rooms left uncleaned even after requests for service and overflowing trash cans adding to the poor hygiene levels.
The state of disrepair is evident throughout the property with broken fixtures, non-functional elevators and missing smoke detectors cited frequently. The exterior and common areas mirrored the inside with mentions of dirt and trash scattered around. The recurring issues of poor housekeeping, smelly rooms and general neglect seem to significantly detract from the guests' experiences, overshadowing any positives mentioned. The need for comprehensive maintenance and better cleaning practices is clearly indicated from the feedback provided by the guests.
The reviews of the staff at Roy Inn & Suites - Sacramento Midtown highlight a mixed experience. On the positive side, many guests found the staff to be friendly, efficient and hospitable. Several reviews mentioned that the front desk staff were polite, cheerful and helpful with some staff members being particularly attentive and professional. There were also instances of the staff handling problems swiftly and being accommodating and informative.
However, a significant number of reviews pointed to issues with rudeness and unprofessional behavior. Some guests described experiences with staff who were inattentive, unhelpful or outright rude. There were multiple references to poor customer service with specific mentions of unfriendly front desk staff and unresponsive night staff. Additionally, several guests felt disrespected by certain staff members and managers.
Overall, while there were positive interactions noted, the inconsistency in staff behavior and service quality was a prominent concern among guests. This suggests that while some staff members may go above and beyond to ensure a pleasant stay, others fall short, leading to a varied and unpredictable guest experience.
The WiFi situation at the Roy Inn & Suites in Sacramento Midtown is a mixed bag according to guest reviews. While a few guests reported that the WiFi was really good or decent, many others experienced significant issues. Frequent problems included spotty or non-functional WiFi, slow speeds or complete lack of connectivity. Some guests were not given the password, while others faced problems connecting to the internet despite having the passcode. It appears that for some, the internet only worked for specific sites and there were recurrent issues with the signal cutting out. Despite the occasional positive comments, it seems the hotel's WiFi often falls short of expectations, making it a potential concern for future visitors.
The pool at 'C L O S E D - Roy Inn & Suites - Sacramento Midtown' has consistently been an area of major disappointment for guests. Many reviews pointed out that the pool was closed during their stay, including during hot summer days when a dip in the water would have been particularly refreshing. Furthermore, frequent mentions of the pool being permanently closed suggest this is a long-term issue. Even when the pool was available, its condition was far from inviting; several guests described it as very dirty and green with some even calling it filthy and gross. The surrounding area was also noted to be unsafe for children, adding to the overall concerns. There were repeated calls for renovations and fixes, highlighting that the pool and related facilities are in dire need of maintenance. Ultimately, if the swimming pool is a key factor in choosing accommodation, this hotel may not meet expectations.
The parking situation at Roy Inn & Suites - Sacramento Midtown receives a mix of feedback from guests, though largely noted for being free and easily accessible. Several reviews highlight that parking was adequate, plentiful and without issue. Guests appreciate the availability of a large, adjacent parking area with security present and free parking for visitors as a positive aspect.
However, there are notable concerns regarding safety and cleanliness within the parking lot. Issues like an abundance of garbage, tight parking spaces and sketchy individuals, including drug dealers and homeless people, have been pointed out. There have been instances of cars being broken into, leading to security concerns despite the presence of 24/7 security guards. Additionally, some guests noted that parking spots were crammed and difficult to navigate with limited space for larger vehicles.
Overall, while the parking is generally convenient with ample space and easy access, concerns about safety, cleanliness and security are prominent among the reviews.
The Roy Inn & Suites - Sacramento Midtown presents a mixed offering that leans heavily towards the negative side. The hotel is often criticized for several shortcomings. Guests have pointed out that the rooms do not match the advertised pictures, leading to accusations of false advertising. The facilities, including the pool, are not operational and no EV charging options are available, limiting convenience for modern travelers. Cleanliness and staff quality have also been flagged as problematic, significantly impacting the overall guest experience.
On the positive side, the cost of staying at the Roy Inn & Suites is relatively low, making it one of the cheapest options in town. Some guests found the price to be fair and believed the quality-price level was tolerable, especially given the budget-friendly rates. The rooms, albeit old and not well-maintained, were considered acceptable by some who prioritized cost savings. However, many feel that the hotel’s three-star rating is outdated and misleading, suggesting the need for an urgent reevaluation.
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Location
However, the area around the hotel has its downsides. Guests frequently mention the presence of homeless individuals and a generally sketchy atmosphere, which can make the surroundings feel unsafe at times. Despite these concerns, many find the location to be a good base for exploring Sacramento's Midtown and historic center on foot.
While construction noise and cleanliness issues are noted, the central location and reasonable pricing make Roy Inn & Suites a viable option for budget-conscious travelers who prioritize convenience.
Breakfast
Those who did receive breakfast found it lackluster and insufficient with missing essential items such as spoons for the provided yogurt and cereal. The breakfast experience was described as convenient by some, but overall, it failed to meet expectations, prompting some guests to seek alternatives like IHOP.
In summary, while a few positive remarks about the convenience of take-out breakfast were noted, the overwhelming sentiment reflected in the reviews highlights miscommunication and disappointment regarding the breakfast service at the hotel.
Rooms
However, there are numerous critical points raised by guests. A significant number of reviews mention poor cleanliness with rooms described as dirty and poorly maintained. Issues like bed bugs, roaches and strong odors of cigarette smoke are recurrent complaints. Many guests were disappointed by the mismatch between the photos online and the actual condition of the rooms. Problems with basic amenities, including non-functioning TVs, leaky sinks, broken microwaves and insufficient lighting, were also highlighted.
Additionally, structural issues were frequently noted, such as broken doors and locks, holes in walls, cracked bathroom fixtures and water damage. Some reviews also cited safety concerns, such as flimsy door locks and an overall sense of disrepair in the building. Overall, while some aspects of the room were appreciated by guests, the overwhelming consensus points to a need for significant improvements in cleanliness, maintenance and overall safety.
Beds
However, a substantial number of reviews pointed out severe issues such as bedbugs, stained sheets and mattresses that were either too soft, lumpy or sunken in the middle. There were also reports of beds being broken or not fitted properly to their frames, indicating a need for replacement and better maintenance. Overall, while some guests enjoyed a restful sleep, many others encountered unsettling and unhygienic conditions.
Cleanliness
Common issues include mold on ceilings and walls, cockroaches and other pests such as crickets and bedbugs. The presence of sticky spots on the floor, unclean bathrooms with sagging ceilings and stained sheets were also recurrent themes. Many guests felt that the overall condition of the hotel was unsanitary and in dire need of deep renovations. Several reviews highlight extreme neglect with rooms left uncleaned even after requests for service and overflowing trash cans adding to the poor hygiene levels.
The state of disrepair is evident throughout the property with broken fixtures, non-functional elevators and missing smoke detectors cited frequently. The exterior and common areas mirrored the inside with mentions of dirt and trash scattered around. The recurring issues of poor housekeeping, smelly rooms and general neglect seem to significantly detract from the guests' experiences, overshadowing any positives mentioned. The need for comprehensive maintenance and better cleaning practices is clearly indicated from the feedback provided by the guests.
Staff
However, a significant number of reviews pointed to issues with rudeness and unprofessional behavior. Some guests described experiences with staff who were inattentive, unhelpful or outright rude. There were multiple references to poor customer service with specific mentions of unfriendly front desk staff and unresponsive night staff. Additionally, several guests felt disrespected by certain staff members and managers.
Overall, while there were positive interactions noted, the inconsistency in staff behavior and service quality was a prominent concern among guests. This suggests that while some staff members may go above and beyond to ensure a pleasant stay, others fall short, leading to a varied and unpredictable guest experience.
Wi-Fi
Pool
Parking
However, there are notable concerns regarding safety and cleanliness within the parking lot. Issues like an abundance of garbage, tight parking spaces and sketchy individuals, including drug dealers and homeless people, have been pointed out. There have been instances of cars being broken into, leading to security concerns despite the presence of 24/7 security guards. Additionally, some guests noted that parking spots were crammed and difficult to navigate with limited space for larger vehicles.
Overall, while the parking is generally convenient with ample space and easy access, concerns about safety, cleanliness and security are prominent among the reviews.
3 Star
On the positive side, the cost of staying at the Roy Inn & Suites is relatively low, making it one of the cheapest options in town. Some guests found the price to be fair and believed the quality-price level was tolerable, especially given the budget-friendly rates. The rooms, albeit old and not well-maintained, were considered acceptable by some who prioritized cost savings. However, many feel that the hotel’s three-star rating is outdated and misleading, suggesting the need for an urgent reevaluation.
No, The Midtowner Hotel, SureStay Collection by Best Western doesn't have any pool.
No, a spa isn't available at The Midtowner Hotel, SureStay Collection by Best Western.
No, The Midtowner Hotel, SureStay Collection by Best Western doesn't allow dogs.
Yes, parking facilities are available at The Midtowner Hotel, SureStay Collection by Best Western.
No, The Midtowner Hotel, SureStay Collection by Best Western doesn't have a gym.
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