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Summary of reviewsHotel Arocena, nestled in the charming Basque Country, offers a prime location that provides convenient access to local attractions, vibrant cities and coastal and inland destinations. Its central placement in a beautiful small town allows guests to easily explore nearby areas such as St Jean de Luz, Hendaye and Biarritz. The hotel's combination of antique furniture and modern amenities enhances its charm, while the friendly and helpful reception staff contribute to a highly positive overall experience.
Though the hotel does not provide breakfast, its proximity to several bar-restaurants nearby ensures guests can easily find decent morning meal options. Additionally, the absence of in-room facilities for making coffee or tea and no fridges is balanced by the convenient location that offers various alternatives within walking distance.
The spacious and comfortable rooms, despite needing some modernization and better maintenance, are consistently praised for their quiet atmosphere and cleanliness. Some guests appreciate the old-fashioned charm, although there are mentions of musty carpets and insufficient ventilation in certain rooms.
The cleanliness of the hotel receives mixed reviews; while some guests note the cleanliness of rooms, others point out areas needing improvement, including dusty environments and minimal cleaning services between nights. Nevertheless, the pleasant and welcoming staff significantly enhance the stay with the owner and hostess, Lucie, particularly praised for their warm and accommodating nature.
The pool area of Hotel Arocena is a standout feature, consistently receiving positive feedback for its size, cleanliness and the shaded garden with picnic tables that enhance the outdoor experience. Families, in particular, find the hotel to be an excellent choice, noting the family-friendly atmosphere and the well-maintained swimming pool that adds to the enjoyment of both children and adults.
While the beds receive mixed feedback, the majority of guests find them big and comfortable, providing a satisfactory sleep experience overall. The spacious and quiet rooms further contribute to a restful stay, making Hotel Arocena an ideal lodging choice for those seeking charm, comfort and convenience in the captivating Basque region.
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