Hilton Palacio del Rio
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Summary of reviewsHilton Palacio del Rio is a luxurious hotel located in a prime location, offering guests a convenient and comfortable stay. Though some guests had mixed reviews for the valet parking system, experiencing long wait times or missing belongings, others found the convenience of parking close to the hotel to be worth the extra cost. Despite the issues with valet parking, the rest of the hotel's offerings were highly praised by many guests with luxurious amenities and friendly staff creating a memorable and enjoyable experience.
Categories
Luxury Hotel
Historic Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Guest Reviews
Guests of the Hilton Palacio del Rio have nothing but amazing things to say about the location of the hotel. Many guests raved about the hotel's ideal position right on the Riverwalk, making it convenient and accessible to all the restaurants, shops and attractions the Riverwalk has to offer. The hotel's proximity to The Alamo and other downtown hot spots were also highly praised. Guests loved the fact that they could easily walk to everything and many enjoyed the stunning river views from their rooms. Overall, the exceptional location seemed to be a major highlight and a significant factor in why most guests highly recommend the hotel.
The breakfast at Hilton Palacio del Rio is a mixed bag according to guest reviews. Some found it to be just okay while others raved about how good it was. Some guests were confused about whether or not breakfast was included in their stay, while others had to pay for it even though it was supposed to be free. The restaurant where breakfast was served was described as being occasionally too cold. Guests who ordered room service for breakfast found it pricey and lacking necessary condiments, but those who went to the restaurant enjoyed the food. Despite some breakfast-related hiccups, guests found the location and customer service to be excellent with timely room service and comfortable beds, bedding and free breakfast for some. The river walk access, great food and good breakfast made many guests happy.
Guests who have stayed at the Hilton Palacio del Rio have had mixed experiences with the rooms. Some guests have reported issues like rooms being hot and smelling damp, uncomfortable beds and malfunctioning elevators. However, many guests have praised the hotel's clean rooms and facilities, as well as the spaciousness and comfort of the rooms. Some rooms offer beautiful views of the city and many have been updated with modern amenities. While some guests have mentioned the lack of microwaves, fridges or TVs that support Netflix in their rooms, others have appreciated the large, well-appointed bathrooms. Though some guests found the rooms to be a bit outdated or smaller than expected, the hotel's downtown location and beautiful views make up for any shortcomings.
The Hilton Palacio del Rio is a great hotel to stay in with its prime location, excellent customer service, delicious food and timely room service. The beds at this hotel vary from extremely comfortable to uncomfortable. Most guests enjoyed the comfortable bed, linens and pillows and found them to be very nice. However, some guests experienced issues with the bed dipping horribly in the middle, being too firm or having lumps. Additionally, some guests found the bed to be too cold or too small, while others wished for softer beds. A few guests even experienced back pain due to the uncomfortable bed. Overall, while some guests had issues with the beds, the majority had a comfortable stay.
The Hilton Palacio del Rio upholds a high standard of cleanliness that sets it apart from other hotels. Guests have raved about the excellent cleanliness of the rooms, property and common areas. The rooms are not only very clean, but they also have beautiful views and have been recently updated. While there have been a few minor issues with housekeeping not doing a thorough job, overall the cleanliness was impressive - even down to the floors. The hotel's attention to detail is evident, as most guests have found their rooms to be spotless and comfortable. However, a few guests have reported issues such as old potato chips on the carpet or stains on the sheets, though these incidents were isolated. Despite these minor hiccups, the Hilton Palacio del Rio is a very clean and quiet hotel overall and guests appreciate the effort the staff puts into maintaining a beautiful and spotless environment.
The Hilton Palacio del Rio has an excellent location and fantastic staff that guests can't stop raving about. From the friendly and helpful reception personnel and housekeeping to the amazing concierge, the hotel staff is professional and courteous throughout. Guests loved the excellent customer service and always smiling faces of the staff, who greeted them upon arrival and made their stay unforgettable. Even the valet parking staff were nice and brought cars quickly. The only downsides mentioned in some reviews were poor customer service at check-in and a wait for the car. Overall, the staff at Hilton Palacio del Rio is awesome and guests feel comfortable and welcome thanks to their efforts.
The Hilton Palacio del Rio is a luxurious hotel located in a prime location. However, guests had mixed reviews regarding the valet parking system. While the valet parking staff were friendly and efficient in some instances, there seemed to be some coordination issues that caused guests to experience long wait times or missing belongings from their cars. Some guests also complained about the fee for valet parking being too expensive, while others wished for the option of self-parking. Despite this, some guests found the convenience of parking close to the hotel to be worth the extra cost. Overall, the parking situation can be improved, but it does not necessarily detract from the rest of the hotel's offerings.
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Location
Breakfast
Rooms
Beds
Cleanliness
Staff
Parking
Yes, Hilton Palacio del Rio has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Hilton Palacio del Rio.
No, Hilton Palacio del Rio doesn't allow dogs.
Yes, parking facilities are available at Hilton Palacio del Rio.
Yes, Hilton Palacio del Rio has a gym.
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