Best Western Plus Hacienda Hotel Old Town
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Best Western Plus Hacienda Hotel Old Town is favorably regarded for its prime location in the heart of Old Town San Diego, allowing guests easy pedestrian access to numerous shops, restaurants and historical attractions. The proximity to public transportation, combined with its charming hacienda-style architecture and beautiful grounds, makes it an appealing base for exploring the wider area. Guests commonly laud the hotel staff for their friendliness and professionalism, which significantly enhances the overall stay experience.
Breakfast at the hotel stimulates mixed feelings: while some guests praise the Mexican offerings and attentive service, others lament unclear costs and repetitive, limited options. Dinner at the on-site restaurant is enjoyed by many for the quality of its meals, though guests often opt for the plethora of nearby dining options with local eateries like the Tequila Factory and Fred's Mexican Food receiving high marks.
Accommodation at the hotel garners divided feedback. Many praise the spacious, comfortable rooms and the convenience of amenities like refrigerators and coffee makers. However, a recurring theme is the need for modernization with dated furnishings, musty smells and occasional cleanliness issues detracting from the overall experience. Despite this, many guests still find the rooms satisfactory.
Cleanliness generally receives positive feedback with numerous guests describing both the rooms and the public areas as well-maintained and clean. However, some visitors report issues such as dirty carpets and inadequate housekeeping.
Amenities such as the outdoor pool are often lauded for their cleanliness and appeal, providing a relaxing spot for guests. The WiFi service, while praised by some, is noted to vary in quality with inconsistent connectivity reported by others. Parking is a frequently mentioned challenge with limited spaces, high fees and difficulty accommodating larger vehicles.
Families particularly enjoy the hotel for its convenient location, culture-rich environment and helpful staff. Finally, opinions on the beds are split; some guests find them comfortable and conducive to a good night's sleep, while others point out discomfort and inadequate maintenance.
Categories
Breakfast at the hotel stimulates mixed feelings: while some guests praise the Mexican offerings and attentive service, others lament unclear costs and repetitive, limited options. Dinner at the on-site restaurant is enjoyed by many for the quality of its meals, though guests often opt for the plethora of nearby dining options with local eateries like the Tequila Factory and Fred's Mexican Food receiving high marks.
Accommodation at the hotel garners divided feedback. Many praise the spacious, comfortable rooms and the convenience of amenities like refrigerators and coffee makers. However, a recurring theme is the need for modernization with dated furnishings, musty smells and occasional cleanliness issues detracting from the overall experience. Despite this, many guests still find the rooms satisfactory.
Cleanliness generally receives positive feedback with numerous guests describing both the rooms and the public areas as well-maintained and clean. However, some visitors report issues such as dirty carpets and inadequate housekeeping.
Amenities such as the outdoor pool are often lauded for their cleanliness and appeal, providing a relaxing spot for guests. The WiFi service, while praised by some, is noted to vary in quality with inconsistent connectivity reported by others. Parking is a frequently mentioned challenge with limited spaces, high fees and difficulty accommodating larger vehicles.
Families particularly enjoy the hotel for its convenient location, culture-rich environment and helpful staff. Finally, opinions on the beds are split; some guests find them comfortable and conducive to a good night's sleep, while others point out discomfort and inadequate maintenance.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled right in the heart of Old Town San Diego, the Best Western Plus Hacienda Hotel Old Town offers an exceptional blend of convenience and charm, making it the ideal base for exploring this vibrant area. Guests consistently rave about the hotel's prime location, allowing easy access by foot to a myriad of shops, restaurants, historical attractions and the Old Town San Diego State Historic Park. Whether heading out for a day of sightseeing or evening dining, everything is just a short walk away, making it unnecessary to rely on a car. The proximity to public transportation such as buses and trams further enhances its appeal, facilitating smooth travel to other popular destinations like SeaWorld, the San Diego Zoo and downtown San Diego.
The hotel's distinctive hacienda-style architecture and beautiful grounds add to its allure, providing a unique and picturesque setting with lovely views over the city and Old Town. Reviewers also appreciate the friendly and helpful staff, cleanliness and overall pleasant ambiance. The convenience of being near the airport and having easy freeway access rounds out the reasons why the location of this hotel is repeatedly praised. The combination of a central yet cozy setting, historical charm and modern facilities makes Best Western Plus Hacienda Hotel Old Town a top choice for visitors wanting to fully immerse themselves in the rich culture and lively atmosphere of Old Town San Diego.
The breakfast experience at Best Western Plus Hacienda Hotel Old Town presents a mixed bag of opinions among guests. On the positive side, many reviewers commend the Mexican breakfast offerings with some mentioning the excellent breakfast burritos and a generally good breakfast buffet, which was available at an additional cost. Guests have highlighted the friendly and attentive service at the breakfast, particularly at the Old Tequila Restaurant with several guests enjoying the on-site dining convenience.
However, there are also critiques regarding the breakfast. A recurrent point of contention is the lack of clarity and inconsistency about whether breakfast is included in the stay with some guests expressing confusion and disappointment over additional charges. The buffet, although praised by some for its value, has been criticized by others for limited options, particularly for vegetarians and for repetitive menus. Several reviews also noted the mediocre quality of the buffet and its high cost, suggesting there is room for improvement.
In summary, the breakfast offerings at the hotel have both supporters and detractors with good service and certain menu items like the breakfast burritos receiving praise, while aspects such as clarity on cost inclusion and variety need enhancement.
Best Western Plus Hacienda Hotel Old Town offers convenient dining options with its on-site restaurant, providing a welcoming option for dinner guests. Generally, the food at the hotel restaurant has been praised for its quality and taste with standout mentions of meals being very good and enjoyable. However, some diners have noted limited operating hours.
The proximity of the hotel to numerous local eateries is a significant highlight. Guests frequently enjoyed culinary delights at nearby restaurants such as Fred's Mexican Food and Coyote Cafe, which came highly recommended. The Tequila Factory, in particular, received high marks for its flavorful dishes.
Old Town's charm is enhanced by the variety of dining choices just a short walk away, making it easy for visitors to explore and savor the great local cuisine. While the hotel's restaurant earns solid reviews, the nearby dining options also provide guests with ample opportunities for memorable meals.
The rooms at Best Western Plus Hacienda Hotel Old Town receive mixed reviews from guests. Many appreciate the spaciousness and comfort, finding the beds particularly cozy and the rooms generally clean. Some rooms offer delightful views of the city or the pool area, adding a charming touch to the overall experience. The presence of amenities like refrigerators, microwaves and coffee makers is a plus for many visitors. Additionally, the hotel's beautiful building and atmosphere contribute positively to the stay.
However, the age and condition of the rooms are frequently mentioned as areas needing improvement. Guests often describe the rooms as outdated with old furniture and fixtures feeling reminiscent of the 1980s. Issues such as musty smells, dirty carpets, stuffiness and inadequate maintenance are recurrent themes, detracting from the overall guest experience. The bathrooms, in particular, are repeatedly noted as in need of renovation, often being described as old and occasionally unclean.
Some guests also experience noise due to thin walls and poor soundproofing, while others mention problems with room readiness at check-in. Despite these drawbacks, many guests still find the rooms comfortable and enjoy their stay, but a general consensus indicates that the rooms could greatly benefit from modernization and better upkeep.
When considering a stay at 'Best Western Plus Hacienda Hotel Old Town,' there's a mixed bag of experiences with the beds that guests have encountered. On the positive side, many visitors have found the beds to be comfortable, mentioning soft, comforting and even new mattresses. Some guests have appreciated the ample roominess and comfort of the queen-size beds and a few have highlighted the quality as "decent."
On the flip side, a notable number of reviews indicate discomfort with the sleeping arrangements. Issues include hard and uncomfortable mattresses, lumpy and saggy pillows and an overall feeling that some of the beds are outdated or not well-maintained. Several guests have specifically pointed out that the sofa beds and pull-out beds were particularly unsatisfactory, citing issues like hardness and poor condition.
In summary, while some guests enjoyed a restful sleep in comfortable, spacious beds, others were less satisfied due to hardness, discomfort and inadequate maintenance of both beds and pillows. Prospective visitors might want to weigh these varying experiences and possibly inquire directly with the hotel regarding the state of the bedding if this is a significant aspect of their stay.
Best Western Plus Hacienda Hotel Old Town has garnered a mix of reviews regarding its cleanliness. On the positive side, many guests have praised the property for its clean and comfortable rooms, often describing them as very clean or super clean. The property itself is noted for being well-maintained and beautifully decorated with very clean public areas and grounds. Several reviews also mention the friendly and helpful cleaning staff, noting that housekeeping does a good job and that rooms are properly cleaned and well-kept.
However, the hotel has also received several critical remarks about cleanliness. Multiple guests reported issues such as dirty carpets, dusty rooms and inadequate cleaning services. Some rooms had food crumbs, stained furniture and musty odors. Specific problems like hair in the shower, soap scum in the bathroom and even bugs were mentioned. Additionally, there were several instances where housekeeping failed to clean rooms properly, leading to dirt accumulation and guests needing to clean on their own. Frequent complaints about noise from cleaning staff also surfaced.
Overall, while many visitors found the hotel clean and comfortable, inconsistencies in room cleanliness and housekeeping services suggest that improvement is needed to ensure a consistently positive experience for all guests.
The staff at the Best Western Plus Hacienda Hotel Old Town stand out for their friendliness, helpfulness and welcoming nature. Many reviews highlight how lovely, accommodating and courteous the hotel team is. Specific mentions include Alyssa, whose service was described as wonderful and Jeff, the bellhop and shuttle driver, who also received praise. The front desk staff often garners positive feedback for their friendliness, all-smiles demeanor and amazing service. Guests have repeatedly noted the staff's attentiveness, professionalism and eagerness to assist with requests promptly.
Despite the overwhelming positivity, a few reviews mention instances of rudeness and unprofessional behavior, particularly at the front desk during late check-ins. Nonetheless, the general consensus points to an exceptional staff that often goes above and beyond to provide comfort and meet the guests’ needs, whether it's through quick responses, early check-ins or even a hug for guests. The maintenance team also receives high marks for their helpfulness. Overall, the hotel is seen as having a well-managed and hospitable staff that significantly enhances the guest experience.
Guests at Best Western Plus Hacienda Hotel Old Town have varied opinions regarding the hotel's WiFi service. While some appreciated the availability of complimentary WiFi with a strong, reliable signal in their rooms, others found the internet connection to be slow and inconsistent. There were reports of spotty and problematic WiFi that hindered the experience for some guests. It appears that the quality of the internet connection might vary depending on the room’s location within the hotel. Overall, the feedback indicates that while WiFi is available and sometimes works well, it could benefit from improvements to ensure a more consistent and satisfactory experience for all guests.
The Best Western Plus Hacienda Hotel Old Town offers an array of amenities with the outdoor pool being frequently highlighted by guests. Visitors often describe the pool as nice, clean and particularly great with many appreciating its warmth and heated feature, making for a cozy and enjoyable experience. The pool area itself is described as beautiful and ideal for lounging with a quaint and inviting ambiance perfect for relaxation. Guests find the pool temperature generally comfortable, though there are occasional mentions of it being cloudy or dirty, suggesting a need for more consistent maintenance. The hot tub receives positive feedback, adding to the overall appeal of the pool area. Despite its smaller size, the pool remains a delightful and blissful spot for many.
The parking situation at Best Western Plus Hacienda Hotel Old Town presents a mix of experiences for guests. While some guests find the parking convenient and secure, many others encounter significant challenges. Commonly mentioned issues include limited parking spaces, high daily fees and difficulty accommodating larger vehicles. Many guests mention tight, narrow parking spots and the need for parking to be upgraded with some reporting that they had to park on the street or at a different location.
The hotel's parking structure is described as small and dark with a confusing layout and there are frequent complaints about the additional charge for parking not being included in the price of stay. Some guests found ample and convenient parking, but these positive comments are outweighed by mentions of parking being difficult to find or inadequate during busy times.
Overall, parking at this hotel appears to be a critical area for improvement to enhance the guest experience.
The Best Western Plus Hacienda Hotel Old Town is a highly recommended spot for families seeking a comfortable and enjoyable stay. The hotel is noted for being family-friendly with many guests expressing their satisfaction with the pleasant family visits and experiences. The location is especially praised, being close to the Old Town and within walking distance to attractions, making it convenient for family outings. Parents feel safe and welcome, further enhancing the family-friendly atmosphere.
The hotel's amenities, including a pool with a city view and Spanish interior décor, add to the charm and appeal for families. Cleanliness, beauty and quiet surroundings contribute to a restful stay. Guests also appreciate the helpful and friendly staff who are always ready to assist, ensuring a hassle-free experience.
Families find the hotel reasonably priced with great spaces for both relaxing and dining, such as suitable settings for small family gatherings. Each building within the hotel tells a unique story, adding a cultural touch to the visit. Extra conveniences like the availability of a Pack and Play and strollers add to the ease for parents traveling with young children.
Overall, this hotel is a perfect spot for family vacations, offering a great locale and a pleasant atmosphere that families love. For those considering a family trip, the Best Western Plus Hacienda Hotel Old Town is a top choice.
The Best Western Plus Hacienda Hotel Old Town offers a unique blend of vintage charm and beautiful decor, giving it a charming hacienda feel. This environment resonates well with guests who appreciate a touch of nostalgia in their accommodations. The hotel's design and ambiance successfully create a picturesque setting that stands out.
However, opinions on the hotel's facilities and services are mixed. While some guests feel that the hotel justifies its three-star rating, others argue that it falls short of expectations, likening it more to a budget motel. Issues such as long check-in times and occasional disturbances from neighboring rooms have been raised, impacting the overall guest experience.
Despite these shortcomings, the hotel's nostalgic appeal and distinct decor do provide a pleasing aesthetic that many guests appreciate. Those looking for a vibrant and visually appealing stay might find the Best Western Plus Hacienda Hotel Old Town a fitting choice, though it may come with some compromises on service and value for the price.
Best Western Plus Hacienda Hotel Old Town is a well-regarded destination for business travelers, noted for its useful business center that operates 24/7, offering convenience for those with varying schedules. Business amenities, including free wifi and complimentary business services, cater effectively to corporate needs. The hotel also provides proper conference rooms, making it suitable for enterprises. Guests appreciate the Mexican atmosphere and the proximity to the city center, adding to its appeal. While there is some feedback indicating it may not be ideal for all business travelers, the overall impression is that it serves as a good business hotel with reliable facilities.
The outdoor pool at the Best Western Plus Hacienda Hotel Old Town has been praised for its cleanliness and well-maintained appearance. Guests have appreciated the lovely and beautifully designed pool area, which includes a convenient location and the added bonus of city views. The pool itself is heated, consistently described as not extremely cold, making it comfortable for guests to enjoy. Despite being described as a small area, the pool is considered to be of a decent size and quite enjoyable. Some guests did mention that the pool was not always stocked with towels. Overall, the pool experience has received positive feedback for its inviting ambiance and comfort.
Location Show Map
Location
The hotel's distinctive hacienda-style architecture and beautiful grounds add to its allure, providing a unique and picturesque setting with lovely views over the city and Old Town. Reviewers also appreciate the friendly and helpful staff, cleanliness and overall pleasant ambiance. The convenience of being near the airport and having easy freeway access rounds out the reasons why the location of this hotel is repeatedly praised. The combination of a central yet cozy setting, historical charm and modern facilities makes Best Western Plus Hacienda Hotel Old Town a top choice for visitors wanting to fully immerse themselves in the rich culture and lively atmosphere of Old Town San Diego.
Breakfast
However, there are also critiques regarding the breakfast. A recurrent point of contention is the lack of clarity and inconsistency about whether breakfast is included in the stay with some guests expressing confusion and disappointment over additional charges. The buffet, although praised by some for its value, has been criticized by others for limited options, particularly for vegetarians and for repetitive menus. Several reviews also noted the mediocre quality of the buffet and its high cost, suggesting there is room for improvement.
In summary, the breakfast offerings at the hotel have both supporters and detractors with good service and certain menu items like the breakfast burritos receiving praise, while aspects such as clarity on cost inclusion and variety need enhancement.
Dinner
The proximity of the hotel to numerous local eateries is a significant highlight. Guests frequently enjoyed culinary delights at nearby restaurants such as Fred's Mexican Food and Coyote Cafe, which came highly recommended. The Tequila Factory, in particular, received high marks for its flavorful dishes.
Old Town's charm is enhanced by the variety of dining choices just a short walk away, making it easy for visitors to explore and savor the great local cuisine. While the hotel's restaurant earns solid reviews, the nearby dining options also provide guests with ample opportunities for memorable meals.
Rooms
However, the age and condition of the rooms are frequently mentioned as areas needing improvement. Guests often describe the rooms as outdated with old furniture and fixtures feeling reminiscent of the 1980s. Issues such as musty smells, dirty carpets, stuffiness and inadequate maintenance are recurrent themes, detracting from the overall guest experience. The bathrooms, in particular, are repeatedly noted as in need of renovation, often being described as old and occasionally unclean.
Some guests also experience noise due to thin walls and poor soundproofing, while others mention problems with room readiness at check-in. Despite these drawbacks, many guests still find the rooms comfortable and enjoy their stay, but a general consensus indicates that the rooms could greatly benefit from modernization and better upkeep.
Beds
On the flip side, a notable number of reviews indicate discomfort with the sleeping arrangements. Issues include hard and uncomfortable mattresses, lumpy and saggy pillows and an overall feeling that some of the beds are outdated or not well-maintained. Several guests have specifically pointed out that the sofa beds and pull-out beds were particularly unsatisfactory, citing issues like hardness and poor condition.
In summary, while some guests enjoyed a restful sleep in comfortable, spacious beds, others were less satisfied due to hardness, discomfort and inadequate maintenance of both beds and pillows. Prospective visitors might want to weigh these varying experiences and possibly inquire directly with the hotel regarding the state of the bedding if this is a significant aspect of their stay.
Cleanliness
However, the hotel has also received several critical remarks about cleanliness. Multiple guests reported issues such as dirty carpets, dusty rooms and inadequate cleaning services. Some rooms had food crumbs, stained furniture and musty odors. Specific problems like hair in the shower, soap scum in the bathroom and even bugs were mentioned. Additionally, there were several instances where housekeeping failed to clean rooms properly, leading to dirt accumulation and guests needing to clean on their own. Frequent complaints about noise from cleaning staff also surfaced.
Overall, while many visitors found the hotel clean and comfortable, inconsistencies in room cleanliness and housekeeping services suggest that improvement is needed to ensure a consistently positive experience for all guests.
Staff
Despite the overwhelming positivity, a few reviews mention instances of rudeness and unprofessional behavior, particularly at the front desk during late check-ins. Nonetheless, the general consensus points to an exceptional staff that often goes above and beyond to provide comfort and meet the guests’ needs, whether it's through quick responses, early check-ins or even a hug for guests. The maintenance team also receives high marks for their helpfulness. Overall, the hotel is seen as having a well-managed and hospitable staff that significantly enhances the guest experience.
Wi-Fi
Pool
Parking
The hotel's parking structure is described as small and dark with a confusing layout and there are frequent complaints about the additional charge for parking not being included in the price of stay. Some guests found ample and convenient parking, but these positive comments are outweighed by mentions of parking being difficult to find or inadequate during busy times.
Overall, parking at this hotel appears to be a critical area for improvement to enhance the guest experience.
Family
The hotel's amenities, including a pool with a city view and Spanish interior décor, add to the charm and appeal for families. Cleanliness, beauty and quiet surroundings contribute to a restful stay. Guests also appreciate the helpful and friendly staff who are always ready to assist, ensuring a hassle-free experience.
Families find the hotel reasonably priced with great spaces for both relaxing and dining, such as suitable settings for small family gatherings. Each building within the hotel tells a unique story, adding a cultural touch to the visit. Extra conveniences like the availability of a Pack and Play and strollers add to the ease for parents traveling with young children.
Overall, this hotel is a perfect spot for family vacations, offering a great locale and a pleasant atmosphere that families love. For those considering a family trip, the Best Western Plus Hacienda Hotel Old Town is a top choice.
3 Star
However, opinions on the hotel's facilities and services are mixed. While some guests feel that the hotel justifies its three-star rating, others argue that it falls short of expectations, likening it more to a budget motel. Issues such as long check-in times and occasional disturbances from neighboring rooms have been raised, impacting the overall guest experience.
Despite these shortcomings, the hotel's nostalgic appeal and distinct decor do provide a pleasing aesthetic that many guests appreciate. Those looking for a vibrant and visually appealing stay might find the Best Western Plus Hacienda Hotel Old Town a fitting choice, though it may come with some compromises on service and value for the price.
Business
Outdoor Pool
Yes, Best Western Plus Hacienda Hotel Old Town has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Best Western Plus Hacienda Hotel Old Town.
No, Best Western Plus Hacienda Hotel Old Town doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus Hacienda Hotel Old Town.
Yes, Best Western Plus Hacienda Hotel Old Town has a gym.
Location Show Map
More Options
