Mercure Monte Igueldo
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Summary of reviewsMercure Monte Igueldo captivates guests with its awe-inspiring location atop Monte Igueldo, offering panoramic views over La Concha Bay, the Atlantic Ocean and the charm of San Sebastián below. The hotel's idyllic and serene setting, coupled with the convenient funicular railway, provides both relaxation and ease of exploration. Guests appreciate the timeless charm, scenic beauty and the romantic atmosphere enhanced by breathtaking sunrises and sunsets enjoyed from various vantage points.
The breakfast experience at Mercure Monte Igueldo is highly praised for its quality and variety. Guests delight in the extensive buffet that includes fresh pastries, fruit and a range of cereals, all enjoyed in a dining room with splendid views. Service is generally smooth, although there are occasional complaints about the price and lack of variety. Despite some minor issues, the breakfast is widely recommended for its delicious offerings and scenic backdrop.
Dinner offerings present a mixed experience. While the main restaurant impresses with high-quality food and a delightful dining ambiance, securing a reservation can be challenging with inconsistent service detracting from some experiences. Room service and bar food received mixed reviews with some guests noting issues like cold food and high prices. Despite these challenges, when on point, the restaurant delivers memorable meals.
Guestrooms are noted for their spaciousness and spectacular views with many praising the cleanliness and comfort of the beds. However, some feedback highlights outdated decor and occasional issues with amenities like air conditioning and sound insulation. While most guests find value in the spacious rooms and stunning vistas, the need for modern updates is evident.
Cleanliness is generally commendable with guests noting the high standard of housekeeping and well-maintained facilities. Nonetheless, occasional lapses in detailed cleaning and consistency are reported. The housekeeping staff receives positive feedback for their friendliness and dedication, though attention to detail could be improved.
Staff interactions are mostly positive with many guests appreciating the friendliness and helpfulness, especially from the reception and housekeeping teams. However, some inefficiencies in the bar and restaurant service and occasional communication barriers are noted. Enhanced coordination and training could further elevate the overall guest experience.
WiFi connectivity at Mercure Monte Igueldo receives mixed reviews with some guests praising the service while others report issues with signal strength and reliability. Improvements in this area could greatly benefit guests requiring stable internet access.
The gym is a small but appreciated facility, though it could benefit from modernization and better maintenance. Limited hours and restricted access detract from its convenience. Enhancing the gym's amenities and accessibility would improve guest satisfaction.
The rooftop pool is a standout feature, offering spectacular views and a pleasant atmosphere. However, its cold water and occasional maintenance issues are drawbacks. Extending the pool's operating hours and ensuring proper heating and cleanliness could enhance the experience.
Families find Mercure Monte Igueldo particularly welcoming with spacious rooms and family-friendly amenities, including an adjoining funfair and adventure park for children's entertainment. While some minor issues exist, the overall sentiment is positive, making the hotel a preferred choice for family vacations.
Overall, Mercure Monte Igueldo offers a largely positive experience characterized by its exceptional location, stunning views, commendable breakfast and friendly staff. Addressing areas in need of improvement, such as room updates, service consistency and facility access, would further enhance the quality of stays at this picturesque hotel.
Categories
The breakfast experience at Mercure Monte Igueldo is highly praised for its quality and variety. Guests delight in the extensive buffet that includes fresh pastries, fruit and a range of cereals, all enjoyed in a dining room with splendid views. Service is generally smooth, although there are occasional complaints about the price and lack of variety. Despite some minor issues, the breakfast is widely recommended for its delicious offerings and scenic backdrop.
Dinner offerings present a mixed experience. While the main restaurant impresses with high-quality food and a delightful dining ambiance, securing a reservation can be challenging with inconsistent service detracting from some experiences. Room service and bar food received mixed reviews with some guests noting issues like cold food and high prices. Despite these challenges, when on point, the restaurant delivers memorable meals.
Guestrooms are noted for their spaciousness and spectacular views with many praising the cleanliness and comfort of the beds. However, some feedback highlights outdated decor and occasional issues with amenities like air conditioning and sound insulation. While most guests find value in the spacious rooms and stunning vistas, the need for modern updates is evident.
Cleanliness is generally commendable with guests noting the high standard of housekeeping and well-maintained facilities. Nonetheless, occasional lapses in detailed cleaning and consistency are reported. The housekeeping staff receives positive feedback for their friendliness and dedication, though attention to detail could be improved.
Staff interactions are mostly positive with many guests appreciating the friendliness and helpfulness, especially from the reception and housekeeping teams. However, some inefficiencies in the bar and restaurant service and occasional communication barriers are noted. Enhanced coordination and training could further elevate the overall guest experience.
WiFi connectivity at Mercure Monte Igueldo receives mixed reviews with some guests praising the service while others report issues with signal strength and reliability. Improvements in this area could greatly benefit guests requiring stable internet access.
The gym is a small but appreciated facility, though it could benefit from modernization and better maintenance. Limited hours and restricted access detract from its convenience. Enhancing the gym's amenities and accessibility would improve guest satisfaction.
The rooftop pool is a standout feature, offering spectacular views and a pleasant atmosphere. However, its cold water and occasional maintenance issues are drawbacks. Extending the pool's operating hours and ensuring proper heating and cleanliness could enhance the experience.
Families find Mercure Monte Igueldo particularly welcoming with spacious rooms and family-friendly amenities, including an adjoining funfair and adventure park for children's entertainment. While some minor issues exist, the overall sentiment is positive, making the hotel a preferred choice for family vacations.
Overall, Mercure Monte Igueldo offers a largely positive experience characterized by its exceptional location, stunning views, commendable breakfast and friendly staff. Addressing areas in need of improvement, such as room updates, service consistency and facility access, would further enhance the quality of stays at this picturesque hotel.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Children's Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Children's Pool
Guest Reviews
Perched high on Monte Igueldo, Mercure Monte Igueldo offers a stunning vantage point over San Sebastián, drawing consistent praise for its exceptional location and breathtaking views. Guests are enamored with the panoramic vistas of La Concha Bay, the Atlantic Ocean and the charming city below. The hotel's unique position provides a serene and idyllic setting, away from the hustle and bustle of the city center.
The funicular railway, just below the hotel, offers an enjoyable and convenient route to the beaches and downtown San Sebastián, making it easier to explore despite the hotel’s hilltop location. Reviewers highlight the beautiful and romantic atmosphere, noting the luxurious landscapes, peaceful ambiance and stunning sunrises and sunsets that can be enjoyed from the rooms, terrace and dining areas.
With its dramatic, postcard-worthy views covering the bay and beyond, the hotel is positioned as a prime location for both relaxation and exploration. The historical charm of the vintage establishment, coupled with the unparalleled views, makes Mercure Monte Igueldo a destination in itself, especially for those looking to experience San Sebastián from a distinctive, elevated perspective.
Mercure Monte Igueldo is renowned for its impressive breakfast offerings. Many guests rave about the "amazing," "fantastic," and "perfect breakfast," noting both the quality and variety of dishes available. The breakfast buffet is often described as "excellent" with plenty of choices including both hot and cold dishes. The fresh pastries, fruit and a range of cereals contribute to a comprehensive morning meal.
Service during breakfast time is generally praised for being "top-notch" and "smooth," although a few guests found the service to be slow or disorganized at times. Room service breakfast has been reported as a "great success," despite some occasional delays.
The setting for breakfast is another highlight. Guests frequently mentioned the "splendid view" of the bay or sea from the breakfast room, which enhances their dining experience. The view alone is said to be "priceless" and a worthy addition to the extensive breakfast spread.
However, some guests expressed concerns about the price, feeling that the breakfast was too expensive for what was offered. A few also mentioned that the options didn't change daily and the menu was not as extensive as expected for a 4-star hotel. There were occasional complaints about specific items, such as cold scrambled eggs or lukewarm coffee.
While there were a few negative remarks regarding the breakfast being "basic" or "not up to par," the overwhelming majority of feedback was highly positive. Guests recommended the hotel for its "delicious," "hearty," and "substantial breakfast" offerings, especially given the spectacular views and high-quality service.
Dinner at Mercure Monte Igueldo presents a mixed bag of experiences according to guest reviews. The restaurant itself is highly praised for its high-quality, delicious food with many noting that the dishes are excellent and the dining experience is fantastic. Guests rave about the tasting menu and the impeccable service during intimate meals.
However, challenges with dinner reservations are a significant downfall with many guests finding it difficult to secure a table and facing long wait times once seated. Service quality appears inconsistent with reports of slow and poor coordination detracting from the overall dining experience. Some guests found the food to be tasteless, overpriced and the portions small, indicating a discrepancy between the menu descriptions and the delivered dishes.
Additionally, room service meals often arrived cold or not up to temperature and the high cost did not always match the quality of the food provided. While the main restaurant offers commendable meals, the bar's food received mixed reviews with some guests enjoying the tapas despite their high price, while others found the bar food to be disappointing and service inadequate.
Dinner at the pool or in the old town provides a nice alternative with the setting adding to the appeal of the meal. Yet, the overall sentiment reflects a need for improvement in service speed and staff training. Despite these issues, when the restaurant delivers, it truly offers a memorable dining experience that can make for a special occasion. Potential diners might want to weigh these considerations before planning their evening meals at Mercure Monte Igueldo.
Mercure Monte Igueldo receives mixed feedback from its guests about the rooms with frequent praise for the spaciousness and scenic views. Many visitors appreciate the large, clean rooms, often highlighting the balconies that boast stunning views of the Atlantic Ocean or the Bay of La Concha. Comfortable bedding and clean, well-maintained rooms are recurrent positives, contributing to a generally comfortable stay.
However, there are numerous reports of outdated decor and furniture with several guests noting the need for room upgrades. Issues with amenities such as air conditioning failures, poor sound insulation and insufficient toiletries detract from the experience for some. Despite these drawbacks, the hotel provides decent value for money for those prioritizing room size and vistas over modernity and noise control. Room service is quick and the overall cleanliness is commendable, though some inconsistency in service standards has been mentioned.
The hotel's scenic setting and the spectacular outlook from the rooms and lobby are major draws, making it a worthwhile stay for those who can overlook the dated aspects and occasional service lapses.
Mercure Monte Igueldo in San Sebastián has received numerous commendations and various feedback regarding its bedding and overall sleeping comfort. Most guests highlight the extreme comfort of the beds, frequently using phrases such as super comfortable bed and very comfortable beds. The quality of the bedding and linen is also a point of praise, often described as clean, spotless and great. The beds, including large double beds and spacious twin beds, are largely appreciated for their comfort, bedding quality and cleanliness.
However, there are some recurring concerns about the firmness of the mattresses with several reviews mentioning that the beds were too hard or firm. Additionally, a few guests had issues with the types of beds provided—often receiving two single beds pushed together instead of a desired double bed. Some found the bed arrangements, such as the quality of extra beds, less than ideal. Despite this, the majority of feedback emphasizes a favorable sleeping experience, underscoring the hotel's ability to manage comfort and cleanliness effectively.
In terms of cleanliness, reviews of Mercure Monte Igueldo reveal a mixed experience for guests. Positively, many guests appreciated rooms that were very clean, neat and well-maintained. Some reviewers specifically mentioned that the cleanliness was impeccable, professional and up to a good standard, contributing to an overall comfortable stay. The hotel's facilities were also noted as very clean with some guests highlighting the exceptional standard of housekeeping and the friendliness of the cleaning staff. Areas like the outdoor spaces were kept tidy with leaf blowers used in the mornings to ensure cleanliness.
However, there were also notable areas where cleanliness could see improvement. Several rooms had issues such as dust on surfaces, spider webs and even mold in showers. A few guests found their rooms in need of better attention to detail with problems such as dirty windows, stained linens and grime spotted in various places. Some mentioned that the cleaning of common areas, especially in the evenings, was suboptimal. Additionally, inconsistent cleaning schedules occasionally left rooms unprepared or still dirty from previous guests.
The balancing act between the positive feedback on cleanliness and the critical points suggests that while Mercure Monte Igueldo strives for a clean environment, there are instances where meticulous attention to detail and consistency are needed to elevate the guest experience further.
Reviews of the staff at Mercure Monte Igueldo provide a mixed picture but lean towards positive sentiments, especially regarding their friendliness and helpfulness. Many guests commend the reception staff for their friendliness, professionalism and prompt assistance. The housekeeping staff also receives accolades for their attentiveness and dedication. Guests consistently highlight pleasant interactions with staff across various departments, including the pool area, breakfast service and overall hotel operations.
However, several areas for improvement are noted. The bar and restaurant staff often struggle with coordination and efficiency, leading to slow service and occasional unfriendliness. This issue appears to be exacerbated by understaffing, particularly during peak times and special events like weddings. Some guests mention encountering less welcoming service at check-in and a lack of English-speaking staff, which can lead to communication difficulties.
Despite these challenges, many visitors still appreciate the warm and accommodating nature of most of the staff. The overarching sentiment suggests that while the staff at Mercure Monte Igueldo generally aims to provide a friendly and professional service, better coordination and training could significantly enhance the overall guest experience.
The Mercure Monte Igueldo offers complimentary WiFi to guests and while some have found the connection to be satisfactory and reliable with occasional praise for fast speeds, overall impressions suggest a mixed experience regarding internet connectivity. Some guests reported that the WiFi worked well in their rooms and found it suitable for basic needs.
However, many have noted significant issues with WiFi strength and reliability. A number of guests experienced weak signals, intermittent connectivity and slow speeds. The WiFi struggles to function effectively in certain areas of the hotel, including specific rooms, common areas and by the pool. The inconsistency in the quality of the internet connection presents a notable inconvenience, particularly for those needing stable access for business or streaming services. Improvements in providing a more robust WiFi service across the entire hotel are essential for enhancing the overall guest experience.
The gym at Mercure Monte Igueldo has garnered varied reviews. Guests note the positive presence of gym facilities, albeit small and somewhat limited with some describing it as a small room that is only open until 6 pm. While the gym offers a generally good environment and includes a yoga studio, several reviews highlight the need for modernizing and better maintenance. One significant drawback is that the gym is not freely accessible; guests must ask for a key to use it. Additionally, the facility lacks free weights, hand sanitizer and towels and there have been complaints about inadequate cleanliness and a complete lack of disinfection between users. Improvements such as adding weights and extending the open hours could enhance the overall experience.
The Mercure Monte Igueldo boasts a sensational rooftop pool that offers incredible views of both the town and the ocean. The pool area is described as beautiful and very pleasant, featuring a large terrace with ample sun loungers and parasols. Guests find the pool itself to be stunning, spacious and perfect for relaxed afternoons. However, the pool water is frequently noted as being too cold and it lacks heating, which can be a drawback.
The rooftop pool and sun terrace are praised for their magnificence and the pool bar provides a good selection of refreshments, though some find the prices high. Poolside dining is an added bonus for those who enjoy meals with a view. Maintenance and cleanliness of the pool area occasionally receive criticism, suggesting that improvements could enhance guests’ experiences.
Access to the pool can be tricky for guests with mobility issues and the pool's operating hours could be longer, closing at 8 pm with loungers and umbrellas removed around 6:30 pm. The pool is seasonal with opening dates sometimes not aligning with expectations, which leads to occasional disappointment. Despite these issues, the rooftop pool remains a highlight thanks to its stunning vistas and relaxing atmosphere.
The Mercure Monte Igueldo is highly praised for its family-friendly atmosphere and accommodations, making it suitable for family vacations and gatherings. Many families enjoyed their stay, finding the ambiance welcoming and the comfort of the spacious family rooms ideal. The hotel offers great views, particularly the family rooms with sea views over the bay.
The children seemed to have a fantastic time, especially with the funfair and an adventure park connected to the hotel, which ensured they were kept entertained. Safety for kids was also a noted positive, providing peace of mind for the adults.
While some minor issues were noted, such as a forgotten bed or occasional noise from neighboring rooms, the overall sentiment suggests that the Mercure Monte Igueldo is a real family hotel, perfect for family reunions and trips. The funicular's ease of access was an added bonus, enhancing the convenience for families. However, it might be slightly challenging to navigate with very young children if not driving. Despite some areas needing improvement, the hotel remains a favorable choice for family-oriented stays.
Mercure Monte Igueldo presents itself as a four-star hotel, but the reviews suggest a mixed experience. Guests have noted that while some aspects of the hotel are indeed "worthy of its stars" and ensure a "four-star experience," there are several areas that fall short. There were comments about the need for the hotel to "maintain four-star service" and ensure it is "appropriate for a four-star hotel," but many reviews indicate that the hotel does not consistently meet these expectations.
The check-in process and general service levels were frequently mentioned as being below four-star standards. Specific complaints highlighted that the decor and rooms are "outdated and worn" and the bathrooms are in need of an update to meet four-star standards. The lack of certain amenities, such as a spa during the winter and the offering of "old spring mattresses," were also pointed out as areas where the hotel does not live up to its rating.
On the positive side, some guests did describe their experience as "excellent for a 4-star hotel," stating that everything was up to standard. However, the majority of the reviews were critical, indicating that the hotel often charges "five-star prices" while rarely achieving the expected four-star standards, leading to an overall sense of disappointment.
Improvements in service, facility updates and better attention to detail could help Mercure Monte Igueldo live up to its claimed four-star status and provide a more consistently satisfying experience for its guests.
Mercure Monte Igueldo provides business amenities that are generally adequate, making it ideal for business travelers. With appropriate facilities and business-friendly services, it is well-suited for business stays and trips. The establishment offers conference facilities and business meeting spaces, although the conference rooms are noted as outdated. While opinions on the Wi-Fi are mixed, this is common for such establishments. Accessibility for business travelers is a plus, but there are areas needing improvement, such as better business coordination and enhanced services. The Business Room computers are outdated, posing difficulties in printing and detracting from the overall experience.
Mercure Monte Igueldo receives praise for being easily accessible by car, taxi and funicular with the added benefit of free and safe parking. The hotel is generally considered to have good accessibility for all, including persons with reduced mobility, though some reviews suggest that the accessibility options require enhancements. The accessible room for disabled guests, however, was noted as inappropriate and inconvenient. While the hotel is set in an accessible location, it is not very convenient for those relying on public transportation and the alternative transportation to the hilltop location needs improvement.
The children's pool at Mercure Monte Igueldo is highly regarded by guests, who frequently describe it as great and fun. It offers a separate area specifically for kids, which includes a lifeguard for added safety. Many guests noted that their children loved the pool, emphasizing its appeal for younger visitors. Additionally, the pool area is noted to be good, contributing positively to the overall experience. However, some aspects like a lack of heating and accessibility issues were mentioned, suggesting room for improvement. Overall, the presence of a children's pool, along with a small amusement park, adds to the family-friendly amenities of the hotel.
The Mercure Monte Igueldo offers a luxurious retreat with excellent facilities and a high-end ambiance. This four-star hotel stands out for its romantic, upscale accommodations that exude a sense of class and refinement, providing a truly luxury experience at an affordable rate. Guests appreciate the tastefully decorated interiors, reminiscent of the Roaring Twenties and the beautiful historic setting.
The hotel's distinctly luxurious furnishings and materials contribute to an environment that feels both chic and cozy. The property is home to lush rooms, attractively detailed decor and high-end touches like a luxurious elevator and a high-quality cold cuts breakfast. The ambiance is calm and intimate, creating an experience akin to VIP intimacy.
Aside from the architectural beauty and scenic views, the Mercure Monte Igueldo also boasts a luxury spa, making it a pleasant and elegant place to stay. Despite some concerns about inflated costs, the overall luxury feeling and the great standard of amenities make it a magnificent choice for a classy, romantic and relaxing getaway.
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Location
The funicular railway, just below the hotel, offers an enjoyable and convenient route to the beaches and downtown San Sebastián, making it easier to explore despite the hotel’s hilltop location. Reviewers highlight the beautiful and romantic atmosphere, noting the luxurious landscapes, peaceful ambiance and stunning sunrises and sunsets that can be enjoyed from the rooms, terrace and dining areas.
With its dramatic, postcard-worthy views covering the bay and beyond, the hotel is positioned as a prime location for both relaxation and exploration. The historical charm of the vintage establishment, coupled with the unparalleled views, makes Mercure Monte Igueldo a destination in itself, especially for those looking to experience San Sebastián from a distinctive, elevated perspective.
Breakfast
Service during breakfast time is generally praised for being "top-notch" and "smooth," although a few guests found the service to be slow or disorganized at times. Room service breakfast has been reported as a "great success," despite some occasional delays.
The setting for breakfast is another highlight. Guests frequently mentioned the "splendid view" of the bay or sea from the breakfast room, which enhances their dining experience. The view alone is said to be "priceless" and a worthy addition to the extensive breakfast spread.
However, some guests expressed concerns about the price, feeling that the breakfast was too expensive for what was offered. A few also mentioned that the options didn't change daily and the menu was not as extensive as expected for a 4-star hotel. There were occasional complaints about specific items, such as cold scrambled eggs or lukewarm coffee.
While there were a few negative remarks regarding the breakfast being "basic" or "not up to par," the overwhelming majority of feedback was highly positive. Guests recommended the hotel for its "delicious," "hearty," and "substantial breakfast" offerings, especially given the spectacular views and high-quality service.
Dinner
However, challenges with dinner reservations are a significant downfall with many guests finding it difficult to secure a table and facing long wait times once seated. Service quality appears inconsistent with reports of slow and poor coordination detracting from the overall dining experience. Some guests found the food to be tasteless, overpriced and the portions small, indicating a discrepancy between the menu descriptions and the delivered dishes.
Additionally, room service meals often arrived cold or not up to temperature and the high cost did not always match the quality of the food provided. While the main restaurant offers commendable meals, the bar's food received mixed reviews with some guests enjoying the tapas despite their high price, while others found the bar food to be disappointing and service inadequate.
Dinner at the pool or in the old town provides a nice alternative with the setting adding to the appeal of the meal. Yet, the overall sentiment reflects a need for improvement in service speed and staff training. Despite these issues, when the restaurant delivers, it truly offers a memorable dining experience that can make for a special occasion. Potential diners might want to weigh these considerations before planning their evening meals at Mercure Monte Igueldo.
Rooms
However, there are numerous reports of outdated decor and furniture with several guests noting the need for room upgrades. Issues with amenities such as air conditioning failures, poor sound insulation and insufficient toiletries detract from the experience for some. Despite these drawbacks, the hotel provides decent value for money for those prioritizing room size and vistas over modernity and noise control. Room service is quick and the overall cleanliness is commendable, though some inconsistency in service standards has been mentioned.
The hotel's scenic setting and the spectacular outlook from the rooms and lobby are major draws, making it a worthwhile stay for those who can overlook the dated aspects and occasional service lapses.
Beds
However, there are some recurring concerns about the firmness of the mattresses with several reviews mentioning that the beds were too hard or firm. Additionally, a few guests had issues with the types of beds provided—often receiving two single beds pushed together instead of a desired double bed. Some found the bed arrangements, such as the quality of extra beds, less than ideal. Despite this, the majority of feedback emphasizes a favorable sleeping experience, underscoring the hotel's ability to manage comfort and cleanliness effectively.
Cleanliness
However, there were also notable areas where cleanliness could see improvement. Several rooms had issues such as dust on surfaces, spider webs and even mold in showers. A few guests found their rooms in need of better attention to detail with problems such as dirty windows, stained linens and grime spotted in various places. Some mentioned that the cleaning of common areas, especially in the evenings, was suboptimal. Additionally, inconsistent cleaning schedules occasionally left rooms unprepared or still dirty from previous guests.
The balancing act between the positive feedback on cleanliness and the critical points suggests that while Mercure Monte Igueldo strives for a clean environment, there are instances where meticulous attention to detail and consistency are needed to elevate the guest experience further.
Staff
However, several areas for improvement are noted. The bar and restaurant staff often struggle with coordination and efficiency, leading to slow service and occasional unfriendliness. This issue appears to be exacerbated by understaffing, particularly during peak times and special events like weddings. Some guests mention encountering less welcoming service at check-in and a lack of English-speaking staff, which can lead to communication difficulties.
Despite these challenges, many visitors still appreciate the warm and accommodating nature of most of the staff. The overarching sentiment suggests that while the staff at Mercure Monte Igueldo generally aims to provide a friendly and professional service, better coordination and training could significantly enhance the overall guest experience.
Wi-Fi
However, many have noted significant issues with WiFi strength and reliability. A number of guests experienced weak signals, intermittent connectivity and slow speeds. The WiFi struggles to function effectively in certain areas of the hotel, including specific rooms, common areas and by the pool. The inconsistency in the quality of the internet connection presents a notable inconvenience, particularly for those needing stable access for business or streaming services. Improvements in providing a more robust WiFi service across the entire hotel are essential for enhancing the overall guest experience.
Gym
Pool
The rooftop pool and sun terrace are praised for their magnificence and the pool bar provides a good selection of refreshments, though some find the prices high. Poolside dining is an added bonus for those who enjoy meals with a view. Maintenance and cleanliness of the pool area occasionally receive criticism, suggesting that improvements could enhance guests’ experiences.
Access to the pool can be tricky for guests with mobility issues and the pool's operating hours could be longer, closing at 8 pm with loungers and umbrellas removed around 6:30 pm. The pool is seasonal with opening dates sometimes not aligning with expectations, which leads to occasional disappointment. Despite these issues, the rooftop pool remains a highlight thanks to its stunning vistas and relaxing atmosphere.
Family
The children seemed to have a fantastic time, especially with the funfair and an adventure park connected to the hotel, which ensured they were kept entertained. Safety for kids was also a noted positive, providing peace of mind for the adults.
While some minor issues were noted, such as a forgotten bed or occasional noise from neighboring rooms, the overall sentiment suggests that the Mercure Monte Igueldo is a real family hotel, perfect for family reunions and trips. The funicular's ease of access was an added bonus, enhancing the convenience for families. However, it might be slightly challenging to navigate with very young children if not driving. Despite some areas needing improvement, the hotel remains a favorable choice for family-oriented stays.
4 Star
The check-in process and general service levels were frequently mentioned as being below four-star standards. Specific complaints highlighted that the decor and rooms are "outdated and worn" and the bathrooms are in need of an update to meet four-star standards. The lack of certain amenities, such as a spa during the winter and the offering of "old spring mattresses," were also pointed out as areas where the hotel does not live up to its rating.
On the positive side, some guests did describe their experience as "excellent for a 4-star hotel," stating that everything was up to standard. However, the majority of the reviews were critical, indicating that the hotel often charges "five-star prices" while rarely achieving the expected four-star standards, leading to an overall sense of disappointment.
Improvements in service, facility updates and better attention to detail could help Mercure Monte Igueldo live up to its claimed four-star status and provide a more consistently satisfying experience for its guests.
Business
Accessible
Children's Pool
Luxury
The hotel's distinctly luxurious furnishings and materials contribute to an environment that feels both chic and cozy. The property is home to lush rooms, attractively detailed decor and high-end touches like a luxurious elevator and a high-quality cold cuts breakfast. The ambiance is calm and intimate, creating an experience akin to VIP intimacy.
Aside from the architectural beauty and scenic views, the Mercure Monte Igueldo also boasts a luxury spa, making it a pleasant and elegant place to stay. Despite some concerns about inflated costs, the overall luxury feeling and the great standard of amenities make it a magnificent choice for a classy, romantic and relaxing getaway.
Yes, Mercure Monte Igueldo has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Lap Lanes.
No, a spa isn't available at Mercure Monte Igueldo.
No, Mercure Monte Igueldo doesn't allow dogs.
No, parking facilities aren't available at Mercure Monte Igueldo.
Yes, Mercure Monte Igueldo has a gym.
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