Eden Roc Hotel & Spa by Brava Hoteles
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Summary of reviewsEden Roc Hotel & Spa by Brava Hoteles, located on the stunning Costa Brava coastline, excels in providing a memorable stay through its picturesque location and serene ambiance. The hotel is set within a tranquil, rocky bay, offering breathtaking sea views from virtually every angle. Guests appreciate the serene environment, ideal for relaxation and romantic getaways, combined with the convenience of being a short walk from Sant Féliu de Guíxols town center, which offers shops, restaurants and a sandy beach.
The breakfast experience is highly praised for its quality, variety and plentiful options with the ability to enjoy meals on a terrace with stunning sea views. Despite some feedback suggesting more variety for dietary restrictions, the overall sentiment is overwhelmingly positive.
Dinner at the hotel receives mixed feedback with many guests praising the quality and taste of the food and the excellent sea views from the restaurant. However, some find the dinner buffet lacking in variety and warmth, suggesting that more attention to detail could elevate the dining experience to meet higher expectations.
Rooms at the hotel are described as spacious, clean and comfortable with exceptional sea views enhancing their appeal. While the beds are large and cozy, there is a notable need for renovations to address issues like outdated decor and poor noise insulation. Improving these aspects could significantly enhance guest satisfaction.
Cleanliness is a strong point for the hotel with many guests highlighting the spotless condition of the rooms and common areas. The hotel's housekeeping is commended for its thoroughness. However, occasional lapses in specific areas, such as bathrooms and the spa, are noted.
The hotel's staff is a standout feature, receiving high praise for their friendliness, professionalism and dedication to guest satisfaction. Specific staff members are often mentioned for going above and beyond to enhance the guest experience.
The WiFi service, however, consistently disappoints guests with its weak and unstable connection, especially in rooms and pool areas. This is an area that requires significant improvement.
The spa facilities receive mixed reviews. While appreciated for their peaceful ambiance and range of amenities, the spa is frequently closed or under renovation and guests report issues with maintenance and cleanliness. Enhancing these facilities could significantly improve guest satisfaction.
The gym facilities also garner mixed feedback. Some guests appreciate the equipment and offered classes, but many criticize the gym as outdated and under-equipped with poor maintenance and unclear signage.
The hotel’s pools, both outdoor and indoor, are generally praised for their cleanliness and beautiful settings. However, occasional maintenance issues and overcrowding have been noted.
Parking presents some challenges, despite various options, including a parking garage with electric charging stations.
Overall, Eden Roc Hotel & Spa by Brava Hoteles is highly regarded for its stunning location, excellent breakfast, cleanliness and outstanding staff. While certain areas, such as the dinner buffet, room updates and spa and gym facilities, could benefit from improvements, the overall guest experience remains positive and memorable.
Categories
The breakfast experience is highly praised for its quality, variety and plentiful options with the ability to enjoy meals on a terrace with stunning sea views. Despite some feedback suggesting more variety for dietary restrictions, the overall sentiment is overwhelmingly positive.
Dinner at the hotel receives mixed feedback with many guests praising the quality and taste of the food and the excellent sea views from the restaurant. However, some find the dinner buffet lacking in variety and warmth, suggesting that more attention to detail could elevate the dining experience to meet higher expectations.
Rooms at the hotel are described as spacious, clean and comfortable with exceptional sea views enhancing their appeal. While the beds are large and cozy, there is a notable need for renovations to address issues like outdated decor and poor noise insulation. Improving these aspects could significantly enhance guest satisfaction.
Cleanliness is a strong point for the hotel with many guests highlighting the spotless condition of the rooms and common areas. The hotel's housekeeping is commended for its thoroughness. However, occasional lapses in specific areas, such as bathrooms and the spa, are noted.
The hotel's staff is a standout feature, receiving high praise for their friendliness, professionalism and dedication to guest satisfaction. Specific staff members are often mentioned for going above and beyond to enhance the guest experience.
The WiFi service, however, consistently disappoints guests with its weak and unstable connection, especially in rooms and pool areas. This is an area that requires significant improvement.
The spa facilities receive mixed reviews. While appreciated for their peaceful ambiance and range of amenities, the spa is frequently closed or under renovation and guests report issues with maintenance and cleanliness. Enhancing these facilities could significantly improve guest satisfaction.
The gym facilities also garner mixed feedback. Some guests appreciate the equipment and offered classes, but many criticize the gym as outdated and under-equipped with poor maintenance and unclear signage.
The hotel’s pools, both outdoor and indoor, are generally praised for their cleanliness and beautiful settings. However, occasional maintenance issues and overcrowding have been noted.
Parking presents some challenges, despite various options, including a parking garage with electric charging stations.
Overall, Eden Roc Hotel & Spa by Brava Hoteles is highly regarded for its stunning location, excellent breakfast, cleanliness and outstanding staff. While certain areas, such as the dinner buffet, room updates and spa and gym facilities, could benefit from improvements, the overall guest experience remains positive and memorable.
Hotel near Golf Courses
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Panoramic View Pool Pool Swim Up Bar Outdoor Pool
Business Hotel
Hotel with Parking
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Swim Up Bar
Hotel with Panoramic View Pool
Guest Reviews
Eden Roc Hotel & Spa by Brava Hoteles is widely praised for its stunning and unique location. Set right on the coast, the hotel offers breathtaking views of the sea from nearly every angle. Guests consistently highlight the magnificent and tranquil environment, appreciated for its beautiful, quiet setting that provides an ideal escape for relaxation and romance. Nested in a rocky bay, the hotel provides direct access to the sea and features spectacular gardens and terraces that invite guests to unwind while taking in the scenery.
Positioned just a short walk from the town center of Sant Féliu de Guíxols, the location balances seclusion and convenience. Visitors can easily explore nearby shops, restaurants and a sandy beach within minutes. The hotel’s coastal proximity is complemented by its impressive views from rooms, terraces and dining areas, offering panoramic vistas that leave a lasting impression. The peace and tranquility afforded by the hotel's setting make it a perfect getaway for those looking to disconnect with the charm of the Costa Brava at their feet.
Combining an elegant architectural style with its prime coastal location, Eden Roc Hotel & Spa offers a picturesque experience, consistently described as dreamlike and heavenly. Whether for a weekend break, a romantic escape or simply some leisure time in an exceptional environment, the hotel's unique setting ensures a memorable stay for all its guests.
The breakfast experience at Eden Roc Hotel & Spa by Brava Hoteles is generally well-regarded by guests, who frequently praise the high-quality, varied and plentiful options available. Many reviews highlight the buffet breakfast as amazing, delicious and very good with high-quality products that met or exceeded expectations. The setting is often mentioned with the opportunity to enjoy breakfast on a terrace overlooking the sea or in a bright dining room with fantastic views.
While the majority found the breakfast to be abundant and highly satisfactory, a few reviews suggest that there could be more variety, especially for vegetarians or those with dietary restrictions. Natural juices were specifically noted as lacking by some guests. However, the overall sentiment is highly positive, emphasizing the generous, well-stocked and wonderfully presented breakfast offerings that make for an enjoyable start to the day.
The dining experience at Eden Roc Hotel & Spa by Brava Hoteles has garnered mixed feedback among guests. Positively, many reviews highlight the excellent quality and delicious nature of the food, particularly praising the talented chef and the beautiful sea view from the restaurant. The buffet is noted for its variety and richness with some guests enjoying tasty seafood and well-prepared, presented meals. The à la carte options, although limited, are described as being of nice quality.
However, the dinner buffet sees a range of criticisms, some guests finding it mediocre, limited and not quite up to the expectation for a hotel of its class. Common concerns include the food not being kept warm properly, dishes lacking flavor and the buffet becoming monotonous after a few days. There are occasional issues with the food being cold, insufficiently varied and sometimes considered overpriced given the quality and selection available.
Given the diversity in experiences, it’s clear the hotel excels in specific culinary aspects but might need improvement in consistently meeting higher expectations for a four-star establishment's dinner offerings. Overall, while the restaurant setting and some aspects of the food receive praise, the buffet experience may leave some guests wishing for greater variety and attention to detail.
Eden Roc Hotel & Spa by Brava Hoteles offers a mixed experience with its rooms. Guests often highlight the spaciousness and cleanliness of the rooms, including large family rooms and well-maintained spaces. Many rooms also boast spectacular sea views, which add to their appeal. Comfort is a consistent theme with many guests finding the beds to be exceptionally large and cozy. The modern shower facilities and occasional presence of balconies or terraces are also appreciated.
However, the hotel’s rooms suffer from being outdated and in need of renovation. Issues such as poor noise insulation, old-fashioned decor and basic amenities are frequently mentioned. There are reports of musty smells and old furniture, which detract from the overall comfort. Bathrooms, in particular, are noted as needing updates with some guests experiencing non-functional jacuzzi bathtubs and inadequate maintenance.
While the rooms are generally comfortable and often come with beautiful views, updates and improved maintenance would significantly enhance the guest experience. Despite these drawbacks, the hotel’s overall setting and the exceptional sea views from many rooms make it a desirable stay for those who value location and comfort.
Nestled within the stunning locale of 'Eden Roc Hotel & Spa by Brava Hoteles,' guests can expect an exceptional slumber experience. The hotel's beds have garnered high praise for their extraordinary level of comfort. The consensus among visitors highlights the beds as very good with many referencing the perfect bed size and the large, king-size options that are available. The bedding adds to the comfort factor with many confirming its superior quality and softness.
The beds are noted for being clean and well-maintained with comfortable mattresses that provide a restful night's sleep. Guests frequently describe the beds as huge, comfy, very comfortable and even amazing. The spacious rooms complement the bedding, often featuring beds that are both large and accommodating, perfect for two people.
Comfort doesn't stop at the mattress; pillows also receive accolades for their quality with some guests noting them as perfect. Even the extra beds in suites haven't been overlooked when it comes to comfort, ensuring everyone in the room rests well.
While there are a few mentions of less comfortable bedding and older furniture, the overwhelming majority of reviews emphasize the excellence of the hotel's beds. For travelers seeking restful nights in spacious rooms, the beds at Eden Roc Hotel & Spa offer an inviting retreat.
'Eden Roc Hotel & Spa by Brava Hoteles' has garnered a mix of reviews regarding its cleanliness with a substantial amount of positive feedback that highlights the hotel as a generally clean and pleasant stay. Numerous guests appreciated the very clean rooms with some describing them as spotless and well-maintained. The common areas, including the swimming pools and outdoor spaces, were often noted for their impeccable cleanliness and well-kept condition. The hotel's overall environment was repeatedly described as beautiful, clean and comfortable, contributing to a tranquil and calming atmosphere.
The cleaning services at the hotel received commendations for their meticulousness with housekeeping described as impeccable and thorough by many guests. Facilities, from the gardens to the terraces, were reported to be in good condition, supporting a positive endorsement of the hotel's maintenance standards. Despite some guests pointing out the need for renovation in the bathrooms and mentioning outdated furnishings, the general sentiment was that the hotel's premises were consistently kept tidy.
However, there were occasional mentions of cleanliness issues. Some guests reported specific problems such as mold in bathrooms, outdated room conditions and less favorable cleanliness in the spa area. Moreover, a few reviews highlighted that certain areas within the hotel required more attention to qualify as clean and at times the scheduled cleaning services were found to be lacking.
In summary, while 'Eden Roc Hotel & Spa by Brava Hoteles' generally offers a clean and well-maintained environment with excellent housekeeping, occasional lapses in cleanliness and dated facilities were noted by some guests. The positive reviews far outweighed the negatives, making it a commendable choice for those prioritizing cleanliness during their stay.
The staff at Eden Roc Hotel & Spa by Brava Hoteles receive overwhelmingly positive feedback from guests. Described as friendly, welcoming and attentive, they contribute significantly to the overall pleasant experience. Many reviews highlight their professionalism, efficiency and commitment to ensuring guest satisfaction. Specific mentions include the exceptional kindness of the restaurant staff and the helpfulness of receptionists like Enric and Susana, who go above and beyond to make stays enjoyable. The staff's amiable nature extends to children, creating a warm, family-friendly atmosphere. Despite a few isolated complaints regarding occasional unfriendliness or inefficiency, the majority of guests commend the team for their continuous efforts, friendliness and dedication. Overall, the staff's service is a standout feature that enhances the tranquil and inviting environment of the hotel.
Guests at Eden Roc Hotel & Spa by Brava Hoteles reported consistent dissatisfaction with the hotel's WiFi service. Many reviews highlight weak and unstable connections with WiFi often not available in rooms, particularly those near the beach area. Several guests noted that the internet frequently disconnects and reconnects with inadequate coverage in many parts of the hotel, including by the pool. The WiFi signal was described as poor to nonexistent in certain areas, making it challenging for those needing a reliable connection. Despite these recurring issues with WiFi, the staff was frequently praised for their amazing service. Overall, while the hotel's internet connectivity lacks reliability and reach, the hospitality remains commendable.
Eden Roc Hotel & Spa by Brava Hoteles offers a spa experience that has garnered mixed reviews from guests. While many have appreciated the peaceful ambiance, pleasant decor and free access to various amenities like saunas, steam rooms and indoor pools, there are issues that frequently surface in the feedback. Numerous visitors have expressed disappointment over the spa being closed or under renovation during their stay, limiting their access to the advertised facilities.
When operational, the spa features amenities like jacuzzis, hammam and massage jets, contributing to a sense of relaxation and enjoyment. However, the spa's overall state seems to require attention, as many have commented on outdated and poorly-maintained facilities. Specific issues include cold water temperatures in the pools, inconsistency in the hot water supply and a lack of consistent supervision and cleanliness in the changing rooms and common areas.
Guests also mentioned that the spa, although nice and somewhat peaceful, often needs renovations and more effective maintenance to meet the standards expected of a four-star hotel. Despite these drawbacks, the spa area is a welcome addition for those looking to relax, especially due to its complimentary nature. The spa can become crowded and certain rules, like restrictions for children and limited spa times, were seen as inconvenient by some.
In essence, while the spa at Eden Roc Hotel & Spa by Brava Hoteles has potential and can be a nice retreat, it certainly needs improvements in maintenance and infrastructure to elevate guest satisfaction and align with the hotel's overall quality standards.
The gym facilities at Eden Roc Hotel & Spa by Brava Hoteles have received mixed reviews from guests. On the positive side, some visitors have noted that the gym is very well equipped and the facilities are nice, providing a range of essential equipment for a basic workout. Additionally, offerings such as yoga and pilates classes add a beneficial variety to the fitness options available.
However, there are significant criticisms. The gym appears to have been closed or under construction for some periods with some guests unaware of this prior to arriving. Many guests found the gym outdated, under-equipped and not well-maintained, describing it as neglected, dirty and inadequate. Some reviews mention a lack of proper fitness equipment, poor signage and even described the gym area as not genuinely a fitness center. Concerns were also raised about the gym not living up to advertised expectations, leading some guests to feel disappointed, especially those who chose the hotel primarily for its fitness amenities.
Overall, while there are some positive aspects of the gym at Eden Roc Hotel & Spa, significant improvements and more consistent information are needed to meet guests' expectations fully.
Eden Roc Hotel & Spa by Brava Hoteles boasts a variety of swimming facilities that garner much praise from its guests. The outdoor pools are frequently highlighted for their spaciousness, cleanliness and beautiful sea views. Visitors enjoy the idyllic settings of the outdoor pools, which are well-maintained and equipped with sunbeds and parasols. Additionally, the garden grounds surrounding the pools add to the overall serene ambiance.
The hotel's indoor pool also receives positive remarks for being clean and heated, providing a comfortable respite during cooler weather. The indoor pool and jacuzzi complement the spa facilities, offering a relaxing environment for guests year-round.
However, some reviews mention occasional maintenance issues, such as broken umbrellas and instances where pools were under renovation or not sufficiently heated. There were also comments about crowded pool areas and the need for better control over cleanliness in some instances.
Despite these occasional drawbacks, the overall consensus is that the pools at Eden Roc Hotel & Spa by Brava Hoteles provide a delightful experience, whether one is seeking relaxation, beautiful views or a refreshing swim.
Parking at Eden Roc Hotel & Spa by Brava Hoteles presents a challenge for many visitors. The hotel does offer various parking options, including free parking around the hotel and a parking garage across the road, which is conveniently located and offers electric charging stations. Despite this, the lack of secured and reserved parking, coupled with the limited number of spaces, makes finding parking difficult, especially during the busy summer season.
Guests often found the parking lots to be full, tight or expensive, paying up to €16 per night. The private and covered parking options exist, but they are often small and come at a cost that some visitors find excessive. The situation is exacerbated by the hotel’s communal parking management, which some have described as problematic and complicated.
Overall, parking at the Eden Roc Hotel & Spa is relatively easy during less crowded times but becomes a significant issue during peak seasons. The insufficient parking spaces and the need for better management and more availability are recurring themes in guest feedback.
Eden Roc Hotel & Spa by Brava Hoteles receives numerous positive remarks from guests regarding its family-friendly atmosphere and amenities. The hotel is noted for its large family rooms which provide ample space and comfort, making it an ideal choice for those traveling with children. Guests appreciated the child-friendly features such as the dedicated playgrounds and games for children, which helped to keep the little ones entertained.
Many families found the hotel's location convenient, being close to a village for family dining and some of the best beaches, adding variety to their stay. The property's baby pool and large shallow area in the main pool were particularly praised for providing a safe environment for small children to play in.
Staff at Eden Roc Hotel & Spa were highlighted for being especially welcoming and friendly to children, enhancing the overall family experience. The wide variety of food available for children further adds to the convenience for families staying at the hotel.
While the majority of feedback is positive, some guests noted a few drawbacks. Issues with the Wi-Fi, noise from renovation work and occasional sounds of children from other rooms were mentioned. The family room's bathroom size was seen as a shortcoming by some guests. Although some families felt that the hotel could improve its offerings to cater more to their needs, overall, the majority found it to be a pleasant and suitable setting for a family vacation.
In summary, Eden Roc Hotel & Spa by Brava Hoteles stands out as a family-friendly destination with plenty of activities and amenities for children, making it a favorable option for a family holiday despite some minor areas for improvement.
Eden Roc Hotel & Spa by Brava Hoteles presents a mixed bag of experiences that oscillate between satisfying and underwhelming for a four-star establishment. While some guests rave about the service, highlighting extremely friendly and kind staff, there are consistent concerns about the facilities and amenities not meeting the expectations set by its four-star rating. The hotel's infrastructure appears dated and various guests have pointed out that it is in need of significant refreshment. Rooms are often described as outdated and lacking in modern amenities such as mini bars and kettles which one would typically expect in a four-star hotel.
The dining experience also falls short for many visitors with several mentioning that the evening buffet and restaurant services do not align with four-star standards, sometimes being compared unfavorably to two or three-star offerings. Although breakfast meets the baseline of what a four-star rating would imply, dinner tends to disappoint.
The spa area, although appreciated, doesn't seem to match the overall quality of the hotel, leading to a somewhat disjointed experience for visitors. Some guests go as far as to suggest that the hotel does not deserve its current rating, requiring more improvements to live up to the standard. On a positive note, some reviewers believe the experience could be likened to a five-star level if not for the evident drawbacks.
In terms of overall value, the hotel’s high price seems inconsistent with what's offered, leading to a sense of unmet expectations among many visitors. Despite this, the establishment manages to fulfill the basic criteria of a four-star hotel, maintaining a somewhat satisfactory experience but not excelling beyond that.
Eden Roc Hotel & Spa by Brava Hoteles offers an array of features suitable for business travelers. The hotel complex, large and ideal for business retreats, includes conference and seminar spaces that are well-regarded. The business center meets the needs of most professionals, despite occasional Wi-Fi issues and the lack of a dedicated business center.
Convenient processes for checking in and out, combined with comfortable rooms aptly suited for bustling corporate schedules, make the hotel an appropriate choice for business trips. The hotel’s location is ideal with good value for money and various lounge bars adding to its appeal. However, soundproofing between rooms could be improved and reception services are sometimes slow.
While amenities like the indoor pool and jacuzzi are available, there is feedback on the frequency of their cleaning. The hotel can be labyrinthine and may not suit those with mobility challenges, particularly with limited room service options during nighttime and paid parking. Although the restaurant options nearby are good, the repetitive buffet and reserved food running out quickly may be a drawback for some.
Overall, Eden Roc Hotel & Spa strikes a balance between work and relaxation, making it a plausible option for business travel while offering areas for improvement.
The outdoor pool at Eden Roc Hotel & Spa by Brava Hoteles has received overall positive feedback from guests. Many highlight the beautiful and well-maintained pool area, which includes large garden grounds and stunning sea views. The poolside bar and comfortable sunbeds add to the relaxing atmosphere. Guests especially appreciate the pool as a valuable feature during October, noting the 20-meter swimming lanes as a plus.
However, some concerns were mentioned regarding the cleanliness and temperature of the pool with a few noting that the water can be quite cold. Despite this, the outdoor pool, among other facilities, provides a great outdoor experience enhanced by the beautiful surroundings and the convenience of direct beach access. The combination of multiple pools, including both outdoor and indoor options, alongside immaculate gardens, creates a pleasant and enjoyable setting for visitors.
Nestled by the sea, Eden Roc Hotel & Spa by Brava Hoteles offers an idyllic, tranquil escape perfect for a romantic getaway. Surrounded by breathtaking views and lush vegetation, the hotel's location creates a secluded oasis that is ideal for couples seeking relaxation and intimacy. Guests consistently praise the exceptional sea views from their rooms and private balconies, which enhance the romantic atmosphere and mood.
The hotel’s serene environment provides peace, quiet and the perfect setting for a romantic weekend or short honeymoon vacation. Whether it’s walking around the picturesque grounds, enjoying the cozy and beautiful rooms or organizing special trips for occasions like wedding anniversaries, the experience is marked by tranquility and a sense of total disconnection from the hustle and bustle of daily life.
Couples appreciate the romantic ambiance, light decor and fantastic views that make stays here unforgettable. Even the close proximity to a romantic cove adds to the charm and allure. Despite occasional hiccups, such as delays with romantic packages, the overall experience remains overwhelmingly positive.
For those looking to recharge and enjoy a relaxing holiday, Eden Roc Hotel & Spa stands as one of the most beautiful and romantic hotels in Costa Brava. Its peaceful setting, combined with the perfect location for rest and relaxation, provides an exceptional backdrop for any couple’s retreat.
Eden Roc Hotel & Spa by Brava Hoteles is a pet-friendly haven that's particularly welcoming to dog owners. Guests frequently describe it as a dog-friendly hotel, highlighting the excellent treatment and warm welcome dogs receive upon arrival, often accompanied by a small gift for the pets. The hotel boasts pet-accessible areas, such as terraces and specific outdoor dining spaces, making it easy to include furry friends in most activities.
While there is an additional fee for bringing a dog, some find the cost excessive given that pets don't utilize significant hotel resources. Notably, pets are not permitted in the breakfast hall and leaving pets unattended in the rooms is not allowed, which may require some planning for pet owners. The hotel's general ambiance is accommodating to pets with no breed or size restrictions, making it an inclusive environment for all dogs.
Despite these positive aspects, there are some limitations, such as pets not being welcome in certain indoor areas. Additionally, there is a note about cleaning schedules not always aligning with pet owners' routines, but overall, Eden Roc's dog-friendly reputation stands out as a significant plus for travelers accompanied by their canine companions. The staff's bilingual and attentive service contributes to a comfortable, enjoyable stay for both human and pet guests.
Location Show Map
Location
Positioned just a short walk from the town center of Sant Féliu de Guíxols, the location balances seclusion and convenience. Visitors can easily explore nearby shops, restaurants and a sandy beach within minutes. The hotel’s coastal proximity is complemented by its impressive views from rooms, terraces and dining areas, offering panoramic vistas that leave a lasting impression. The peace and tranquility afforded by the hotel's setting make it a perfect getaway for those looking to disconnect with the charm of the Costa Brava at their feet.
Combining an elegant architectural style with its prime coastal location, Eden Roc Hotel & Spa offers a picturesque experience, consistently described as dreamlike and heavenly. Whether for a weekend break, a romantic escape or simply some leisure time in an exceptional environment, the hotel's unique setting ensures a memorable stay for all its guests.
Breakfast
While the majority found the breakfast to be abundant and highly satisfactory, a few reviews suggest that there could be more variety, especially for vegetarians or those with dietary restrictions. Natural juices were specifically noted as lacking by some guests. However, the overall sentiment is highly positive, emphasizing the generous, well-stocked and wonderfully presented breakfast offerings that make for an enjoyable start to the day.
Dinner
However, the dinner buffet sees a range of criticisms, some guests finding it mediocre, limited and not quite up to the expectation for a hotel of its class. Common concerns include the food not being kept warm properly, dishes lacking flavor and the buffet becoming monotonous after a few days. There are occasional issues with the food being cold, insufficiently varied and sometimes considered overpriced given the quality and selection available.
Given the diversity in experiences, it’s clear the hotel excels in specific culinary aspects but might need improvement in consistently meeting higher expectations for a four-star establishment's dinner offerings. Overall, while the restaurant setting and some aspects of the food receive praise, the buffet experience may leave some guests wishing for greater variety and attention to detail.
Rooms
However, the hotel’s rooms suffer from being outdated and in need of renovation. Issues such as poor noise insulation, old-fashioned decor and basic amenities are frequently mentioned. There are reports of musty smells and old furniture, which detract from the overall comfort. Bathrooms, in particular, are noted as needing updates with some guests experiencing non-functional jacuzzi bathtubs and inadequate maintenance.
While the rooms are generally comfortable and often come with beautiful views, updates and improved maintenance would significantly enhance the guest experience. Despite these drawbacks, the hotel’s overall setting and the exceptional sea views from many rooms make it a desirable stay for those who value location and comfort.
Beds
The beds are noted for being clean and well-maintained with comfortable mattresses that provide a restful night's sleep. Guests frequently describe the beds as huge, comfy, very comfortable and even amazing. The spacious rooms complement the bedding, often featuring beds that are both large and accommodating, perfect for two people.
Comfort doesn't stop at the mattress; pillows also receive accolades for their quality with some guests noting them as perfect. Even the extra beds in suites haven't been overlooked when it comes to comfort, ensuring everyone in the room rests well.
While there are a few mentions of less comfortable bedding and older furniture, the overwhelming majority of reviews emphasize the excellence of the hotel's beds. For travelers seeking restful nights in spacious rooms, the beds at Eden Roc Hotel & Spa offer an inviting retreat.
Cleanliness
The cleaning services at the hotel received commendations for their meticulousness with housekeeping described as impeccable and thorough by many guests. Facilities, from the gardens to the terraces, were reported to be in good condition, supporting a positive endorsement of the hotel's maintenance standards. Despite some guests pointing out the need for renovation in the bathrooms and mentioning outdated furnishings, the general sentiment was that the hotel's premises were consistently kept tidy.
However, there were occasional mentions of cleanliness issues. Some guests reported specific problems such as mold in bathrooms, outdated room conditions and less favorable cleanliness in the spa area. Moreover, a few reviews highlighted that certain areas within the hotel required more attention to qualify as clean and at times the scheduled cleaning services were found to be lacking.
In summary, while 'Eden Roc Hotel & Spa by Brava Hoteles' generally offers a clean and well-maintained environment with excellent housekeeping, occasional lapses in cleanliness and dated facilities were noted by some guests. The positive reviews far outweighed the negatives, making it a commendable choice for those prioritizing cleanliness during their stay.
Staff
Wi-Fi
Spa
When operational, the spa features amenities like jacuzzis, hammam and massage jets, contributing to a sense of relaxation and enjoyment. However, the spa's overall state seems to require attention, as many have commented on outdated and poorly-maintained facilities. Specific issues include cold water temperatures in the pools, inconsistency in the hot water supply and a lack of consistent supervision and cleanliness in the changing rooms and common areas.
Guests also mentioned that the spa, although nice and somewhat peaceful, often needs renovations and more effective maintenance to meet the standards expected of a four-star hotel. Despite these drawbacks, the spa area is a welcome addition for those looking to relax, especially due to its complimentary nature. The spa can become crowded and certain rules, like restrictions for children and limited spa times, were seen as inconvenient by some.
In essence, while the spa at Eden Roc Hotel & Spa by Brava Hoteles has potential and can be a nice retreat, it certainly needs improvements in maintenance and infrastructure to elevate guest satisfaction and align with the hotel's overall quality standards.
Gym
However, there are significant criticisms. The gym appears to have been closed or under construction for some periods with some guests unaware of this prior to arriving. Many guests found the gym outdated, under-equipped and not well-maintained, describing it as neglected, dirty and inadequate. Some reviews mention a lack of proper fitness equipment, poor signage and even described the gym area as not genuinely a fitness center. Concerns were also raised about the gym not living up to advertised expectations, leading some guests to feel disappointed, especially those who chose the hotel primarily for its fitness amenities.
Overall, while there are some positive aspects of the gym at Eden Roc Hotel & Spa, significant improvements and more consistent information are needed to meet guests' expectations fully.
Pool
The hotel's indoor pool also receives positive remarks for being clean and heated, providing a comfortable respite during cooler weather. The indoor pool and jacuzzi complement the spa facilities, offering a relaxing environment for guests year-round.
However, some reviews mention occasional maintenance issues, such as broken umbrellas and instances where pools were under renovation or not sufficiently heated. There were also comments about crowded pool areas and the need for better control over cleanliness in some instances.
Despite these occasional drawbacks, the overall consensus is that the pools at Eden Roc Hotel & Spa by Brava Hoteles provide a delightful experience, whether one is seeking relaxation, beautiful views or a refreshing swim.
Parking
Guests often found the parking lots to be full, tight or expensive, paying up to €16 per night. The private and covered parking options exist, but they are often small and come at a cost that some visitors find excessive. The situation is exacerbated by the hotel’s communal parking management, which some have described as problematic and complicated.
Overall, parking at the Eden Roc Hotel & Spa is relatively easy during less crowded times but becomes a significant issue during peak seasons. The insufficient parking spaces and the need for better management and more availability are recurring themes in guest feedback.
Family
Many families found the hotel's location convenient, being close to a village for family dining and some of the best beaches, adding variety to their stay. The property's baby pool and large shallow area in the main pool were particularly praised for providing a safe environment for small children to play in.
Staff at Eden Roc Hotel & Spa were highlighted for being especially welcoming and friendly to children, enhancing the overall family experience. The wide variety of food available for children further adds to the convenience for families staying at the hotel.
While the majority of feedback is positive, some guests noted a few drawbacks. Issues with the Wi-Fi, noise from renovation work and occasional sounds of children from other rooms were mentioned. The family room's bathroom size was seen as a shortcoming by some guests. Although some families felt that the hotel could improve its offerings to cater more to their needs, overall, the majority found it to be a pleasant and suitable setting for a family vacation.
In summary, Eden Roc Hotel & Spa by Brava Hoteles stands out as a family-friendly destination with plenty of activities and amenities for children, making it a favorable option for a family holiday despite some minor areas for improvement.
4 Star
The dining experience also falls short for many visitors with several mentioning that the evening buffet and restaurant services do not align with four-star standards, sometimes being compared unfavorably to two or three-star offerings. Although breakfast meets the baseline of what a four-star rating would imply, dinner tends to disappoint.
The spa area, although appreciated, doesn't seem to match the overall quality of the hotel, leading to a somewhat disjointed experience for visitors. Some guests go as far as to suggest that the hotel does not deserve its current rating, requiring more improvements to live up to the standard. On a positive note, some reviewers believe the experience could be likened to a five-star level if not for the evident drawbacks.
In terms of overall value, the hotel’s high price seems inconsistent with what's offered, leading to a sense of unmet expectations among many visitors. Despite this, the establishment manages to fulfill the basic criteria of a four-star hotel, maintaining a somewhat satisfactory experience but not excelling beyond that.
Business
Convenient processes for checking in and out, combined with comfortable rooms aptly suited for bustling corporate schedules, make the hotel an appropriate choice for business trips. The hotel’s location is ideal with good value for money and various lounge bars adding to its appeal. However, soundproofing between rooms could be improved and reception services are sometimes slow.
While amenities like the indoor pool and jacuzzi are available, there is feedback on the frequency of their cleaning. The hotel can be labyrinthine and may not suit those with mobility challenges, particularly with limited room service options during nighttime and paid parking. Although the restaurant options nearby are good, the repetitive buffet and reserved food running out quickly may be a drawback for some.
Overall, Eden Roc Hotel & Spa strikes a balance between work and relaxation, making it a plausible option for business travel while offering areas for improvement.
Outdoor Pool
However, some concerns were mentioned regarding the cleanliness and temperature of the pool with a few noting that the water can be quite cold. Despite this, the outdoor pool, among other facilities, provides a great outdoor experience enhanced by the beautiful surroundings and the convenience of direct beach access. The combination of multiple pools, including both outdoor and indoor options, alongside immaculate gardens, creates a pleasant and enjoyable setting for visitors.
Romantic
The hotel’s serene environment provides peace, quiet and the perfect setting for a romantic weekend or short honeymoon vacation. Whether it’s walking around the picturesque grounds, enjoying the cozy and beautiful rooms or organizing special trips for occasions like wedding anniversaries, the experience is marked by tranquility and a sense of total disconnection from the hustle and bustle of daily life.
Couples appreciate the romantic ambiance, light decor and fantastic views that make stays here unforgettable. Even the close proximity to a romantic cove adds to the charm and allure. Despite occasional hiccups, such as delays with romantic packages, the overall experience remains overwhelmingly positive.
For those looking to recharge and enjoy a relaxing holiday, Eden Roc Hotel & Spa stands as one of the most beautiful and romantic hotels in Costa Brava. Its peaceful setting, combined with the perfect location for rest and relaxation, provides an exceptional backdrop for any couple’s retreat.
Dog Friendly
While there is an additional fee for bringing a dog, some find the cost excessive given that pets don't utilize significant hotel resources. Notably, pets are not permitted in the breakfast hall and leaving pets unattended in the rooms is not allowed, which may require some planning for pet owners. The hotel's general ambiance is accommodating to pets with no breed or size restrictions, making it an inclusive environment for all dogs.
Despite these positive aspects, there are some limitations, such as pets not being welcome in certain indoor areas. Additionally, there is a note about cleaning schedules not always aligning with pet owners' routines, but overall, Eden Roc's dog-friendly reputation stands out as a significant plus for travelers accompanied by their canine companions. The staff's bilingual and attentive service contributes to a comfortable, enjoyable stay for both human and pet guests.
Yes, Eden Roc Hotel & Spa by Brava Hoteles has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Eden Roc Hotel & Spa by Brava Hoteles.
Yes, Eden Roc Hotel & Spa by Brava Hoteles welcomes dogs.
Yes, parking facilities are available at Eden Roc Hotel & Spa by Brava Hoteles.
No, Eden Roc Hotel & Spa by Brava Hoteles doesn't have a gym.
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