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Summary of reviewsRiviera Town House has received highly positive reviews, particularly for its exceptional location, making it a prime choice for visitors to Scarborough. Its central position offers easy access to the town center, the South Bay and various local attractions, shops and restaurants. Guests appreciate the beautiful views, cleanliness and spacious, comfortable rooms. The staff's friendly and dedicated service further enhances the guest experience.
The breakfast at Riviera Town House stands out as a significant highlight with many guests praising the variety, quality and freshness of the offerings. The breakfast experience, bolstered by a cozy dining ambiance and responsive staff, is often cited as one of the best in guest houses. However, while the rooms are consistently clean, some guests have mentioned issues with room size, outdated decor and occasional noise. Despite these concerns, the overall cleanliness and comfort level maintained by daily housekeeping receive high marks.
The hotel's staff is frequently commended for their friendliness, professionalism and willingness to assist, creating a welcoming atmosphere. The efficient breakfast team and attentiveness of the management contribute positively to the guest experience. WiFi availability is generally satisfactory, though there have been occasional complaints about connectivity issues, particularly with iPads.
Parking presents a mixed experience. While the hotel offers solutions like a £5 permit for 24-hour parking, some guests found securing a spot challenging and sometimes resorted to expensive nearby car parks. Despite this inconvenience, the accommodating staff help mitigate some of the parking frustrations.
Comfortable beds contribute to restful stays with many guests complimenting the spacious king-size options and high-quality linen, although some mixed feedback on pillow comfort was noted. The property’s four-star rating has elicited varied responses. While many guests feel it meets or exceeds this standard, some believe it more equivalent to a two-star rating. Nonetheless, the positive aspects, including exceptional service and overall quality, often outweigh these minor drawbacks, making Riviera Town House a recommended option for travelers seeking comfort and convenience in Scarborough. Show more
Read review summaries for all categories
Categories
Boutique-style Guest House
Guest House for Honeymoon
Romantic Guest House
Guest House with Parking
Cheap Guest House
4-Star Guest House
Room Types
Small Double EnsuiteAt the rear of the property, this compact room includes an en suite shower.
Classic Twin RoomAt the front of the house, this room features an en suite bathroom with a bath and overhead shower.
Classic Double RoomAt the front of the property, this larger room includes an en suite bathroom with a bath and overhead shower.
Classic Family Room (2 Adults + 2 Children)Located at the front of the property, this room offers limited sea views. It also includes an en suite bathroom with a bath and overhead shower.
Classic Family Room (2 Adults + 1 child)Located at the front of the property, this room offers limited sea views. It also includes an en suite bathroom with a bath and overhead shower.
Guest Reviews
8.4
Very Good
Location
Riviera Town House boasts a superb location highly praised by its guests for its convenience and centrality. Situated close to the town center and just a short walk to both the South Bay and the beach, it offers easy access to local shops, cafes, restaurants and tourist attractions. The proximity to the Victorian funicular railway and transport links, including the train station, adds to its appeal. Guests appreciate the fantastic views of South Bay and the beachfront, alongside the property’s cleanliness and spacious, comfortable rooms. The staff's friendly service and the property's position make it a prime choice for visits to Scarborough, whether for beach outings, sightseeing or attending local events.
Breakfast
Breakfast at the Riviera Town House has garnered highly positive reviews from its guests. The consensus is overwhelmingly favorable, noting the exceptional variety and quality of the breakfast offerings. Whether opting for a traditional full English breakfast or exploring a broader selection that includes cereals, pastries and freshly made local produce, guests consistently highlight the excellence of the meal.
The breakfast is described as very well-prepared, delicious and plentiful with multiple options catering to different dietary preferences, including vegetarian and vegan choices. Many reviewers emphasize the freshness and presentation of the food, underlining the high standards maintained by the kitchen. Guests appreciate the quick and hot service, valuing the responsive and friendly staff who contribute to a pleasant dining experience.
The ambiance of the dining room is also noted as being beautifully prepared and cozy, enhancing the overall breakfast experience. For many, breakfast is deemed the highlight of their stay with some going so far as to rank it among the best they have ever had at a guest house.
In summary, breakfast at the Riviera Town House is a standout feature that adds significant value to the guest experience, making it a highly recommended part of the stay.
Rooms
Riviera Town House offers a mixed experience when it comes to the rooms. Positively, the rooms are consistently noted for being clean, comfortable and well-maintained, often described as spotless and equipped with all necessary amenities for a weekend stay. Guests appreciated the quality of housekeeping with rooms being serviced daily and fresh bed linen used regularly. Many rooms were described as spacious with some featuring large windows with seating areas and good views. The decor, though slightly dated in places, was generally perceived as pleasant and comfortable.
However, some guests found the rooms to be on the smaller side, occasionally feeling cramped or claustrophobic. Complaints about room sizes were quite frequent with several reviews mentioning that even doubles could be quite compact. Additionally, a few rooms were criticized for being excessively hot or too close to noisy areas such as the lift or a nearby pub.
While some guests highlighted lovely rooms with modern bathrooms and comfortable furnishings, there were remarks about the decor being tired and in need of updating. A few rooms had minor maintenance issues, such as squeaky doors or outdated fixtures, but these were balanced by observations of high cleanliness standards.
Overall, the rooms at Riviera Town House provide a reliable level of comfort and cleanliness, although potential guests should be aware of some variability in room size and decor modernization.
Beds
Riviera Town House has garnered an array of feedback concerning the comfort of its beds with a general consensus highlighting a positive experience. The majority of guests have found the beds to be exceedingly comfortable, often noting the inclusion of large, king-size and even super king-size options that offer ample space and support. Many guests have described their sleep as restful and the beds as some of the best they have ever experienced, attributing their comfort to high-quality linen and supportive mattresses.
However, experiences with the pillows were mixed. While some guests appreciated their comfort and cleanliness, others found them too flat or soft, pointing out a rare instance of discomfort. Despite these minor issues, the consistent praise for the beds emphasizes their overall quality and the likelihood of a good night’s sleep at Riviera Town House.
Cleanliness and maintenance also add to the positive reviews with many guests noting the fresh bedding and well-kept conditions. A handful of reviews mentioned a less than satisfactory experience, but these were outliers compared to the predominant sentiment of comfort and quality. Overall, if bed comfort is a priority, Riviera Town House largely seems to deliver.
Cleanliness
Riviera Town House has consistently impressed guests with its outstanding levels of cleanliness. According to numerous reviews, the hotel and property are described as extremely clean with rooms that are spotlessly maintained and serviced daily. Guests frequently noted that the bathrooms, bedrooms and common areas are kept in impeccable condition. The general consensus highlights that the hotel is not only clean but also comfortable, adding to the overall pleasant experience.
The property is well-kept and visitors often remarked on the meticulous attention to cleanliness across all facilities. While some mentioned that the hotel could use a bit of updating, especially in the bathrooms, it remains clear that the overall cleanliness did not disappoint. Guests appreciated the clean and comfortable environment with many noting that the rooms were clean and well-equipped for a relaxing stay.
Additional touches such as spotless dining areas, soft and fresh pillows and friendly staff who maintain a clean atmosphere contribute to the hotel's charming and welcoming vibe. The exceptional cleanliness, combined with a central and convenient location, makes Riviera Town House a reliable choice for travelers looking for a tidy and comfortable stay.
Staff
Riviera Town House boasts an exemplary team of staff, consistently praised for their friendliness, professionalism and dedication. Guests frequently highlight the welcoming atmosphere created by both receptionists and waitresses. The term "friendly," appears recurrently throughout reviews, emphasizing the overall warmth and helpfulness experienced by visitors. From polite and courteous service to attentive and accommodating support, the staff goes above and beyond to ensure a pleasant stay.
Visitors repeatedly commend the staff's ability to make them feel at home with many noting that no request was too much trouble. The breakfast team, in particular, stands out for their efficiency and courteous nature, contributing to a positive start each day. Special mentions are given to both management and night staff for high standards of service and attention to detail.
The owner and landlady also receive positive recognition, described as very nice and pleasant. Smartly attired and always ready to serve with a smile, the staff's professionalism shines through, enhancing the overall experience. The exceptional service coupled with a friendly demeanor ensures that guests leave with fond memories and a sense of being well taken care of.
Across the board, the Riviera Town House staff consistently delivers excellent service, making it a standout choice for anyone seeking a hotel stay where hospitality and genuine care are a priority.
Wi-Fi
The Riviera Town House offers WiFi to its guests with many praising the excellent quality and reliable connection throughout all the rooms. The hotel ensures the availability of free WiFi, catering to the needs of most guests. However, there have been occasional complaints regarding nonfunctional and poor WiFi, particularly over iPads. Despite these few issues, the majority of guests have found the WiFi service to be satisfactory.
Parking
When considering a stay at Riviera Town House, potential guests should be aware of the mixed feedback regarding parking. While some found parking to be conveniently located nearby, often with on-street options available, there were numerous mentions of the challenges others faced. Parking availability appeared to be limited and, on occasion, difficult to secure.
The hotel does offer some solutions, such as providing a £5 permit for 24-hour parking close to the property, which many found advantageous compared to the more expensive nearby car parks. Despite this, some guests found the overall experience with parking frustrating, describing it as a nightmare or having to resort to costly multi-storey options.
There were mentions of supportive hotel staff assisting with parking arrangements, which helped ease some of the inconvenience. However, the general sentiment leaned towards the parking situation needing improvement, whether through better facilities or more available spaces.
In summary, while there are some economical and convenient parking solutions available through the hotel, guests should be prepared for potential difficulties in securing a spot easily and may need to explore nearby car park options, which can be more expensive.
4 Star
Riviera Town House presents a mixed bag when it comes to living up to its four-star rating. Several guests praised their experience as exceptional and easily qualifying as four-star with terms like truly encapsulates four-star standards and definitely deserves its four-star rating featuring prominently. The staff, particularly the waitresses, received high marks for their excellent service.
Nonetheless, some visitors had less stellar opinions, describing the hotel as more akin to a two-star establishment. Comments about room size and lighting were a point of contention with some feeling that the accommodations fell short of four-star expectations. Despite these discrepancies, the overall sentiment was more positive, highlighting the exceptional aspects that left several guests considering it the best hotel they've ever stayed in.
No, Riviera Town House doesn't have any pool.
No, a spa isn't available at Riviera Town House.
No, Riviera Town House doesn't allow dogs.
Yes, parking facilities are available at Riviera Town House.