3-Star HotelSummary of reviews related to the '3 Star' categoryHilton Vacation Club Sedona Summit offers a distinctly three-star experience, characterized by both positive and negative aspects. Visitors often praise the spacious, comfortable suites and the beautiful setting in which the hotel is situated. The rooms are frequently described as luxurious and very clean, contributing to a good impression for some guests.
The staff, particularly in maintenance and cleaning, receive commendations for excellent service, enhancing the overall vibe of the property. However, the decor of the hotel falls short of expectations, often cited as old and outdated, which detracts from the overall experience.
On the downside, numerous reviews highlight a subpar experience due to poor service, insufficient amenities and issues requiring maintenance, such as a faulty toilet float. Guests who are familiar with the Hilton brand express disappointment, noting that the service quality does not meet the usual high standards.
The clarity on costs is another mentioned issue with some finding it unclear. While the property does enjoy an excellent location and has its fans, others feel it does not deliver a resort-level experience, aligning more closely with the basic offerings of a three-star hotel.
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