Holiday Inn Sittingbourne by IHG
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Summary of reviewsHoliday Inn Sittingbourne by IHG, enjoys widespread acclaim for its strategic and convenient location, highly praised for ease of access to the town center, train station and local event venues. Guests appreciate the hotel's proximity to key amenities and the quiet, modern setting enhanced by helpful staff. The availability of parking contributes to a stress-free arrival and departure.
The breakfast experience is largely positive with a rich buffet selection that includes both cooked and continental options. The fresh and satisfying breakfast is often deemed excellent in quality, complemented by friendly and attentive service, even amidst occasional shortages. The dining experience extends to dinner, where guests commend the well-cooked meals, homemade desserts and homely ambiance of the restaurant. The quality of the food and efficient room service make it a recommended dining option despite minor inconsistencies.
Guest rooms receive mixed reviews with spaciousness and cleanliness often highlighted positively. The rooms are described as comfortable, modern and well-maintained, featuring large, comfortable beds. However, some guests note the need for updates due to occasional issues like rust, damp smells and insufficient soundproofing. Despite these remarks, the cleanliness of communal areas and corridors garners frequent praise.
The hotel staff consistently earn high marks for their friendliness, helpfulness and efficiency. Guests laud the politeness and professionalism of the reception staff and other team members, contributing to a warm and hospitable atmosphere.
Free WiFi is generally reliable in communal areas with good speeds, although some room-specific connectivity issues are noted. Families find the hotel conducive to their needs with family-friendly facilities, spacious rooms, free meals for kids and a welcoming atmosphere for younger guests.
The hotel's beds are a notable highlight with many guests commenting on their comfort and largeness, although some inconsistencies in bed arrangements are mentioned. While the hotel is recognized for offering a comfortable stay with excellent staff and good facilities, some guests feel it falls short of its four-star rating, particularly in terms of room cleanliness and minor cosmetic maintenance.
For business travelers, the hotel scores high on convenience thanks to its great location, quick check-in process and adequate meeting rooms. The business center receives favorable feedback, although guests suggest better promotion as a business-friendly establishment. Overall, despite some isolated criticisms, the hotel offers good value for money, especially with advance bookings.
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The breakfast experience is largely positive with a rich buffet selection that includes both cooked and continental options. The fresh and satisfying breakfast is often deemed excellent in quality, complemented by friendly and attentive service, even amidst occasional shortages. The dining experience extends to dinner, where guests commend the well-cooked meals, homemade desserts and homely ambiance of the restaurant. The quality of the food and efficient room service make it a recommended dining option despite minor inconsistencies.
Guest rooms receive mixed reviews with spaciousness and cleanliness often highlighted positively. The rooms are described as comfortable, modern and well-maintained, featuring large, comfortable beds. However, some guests note the need for updates due to occasional issues like rust, damp smells and insufficient soundproofing. Despite these remarks, the cleanliness of communal areas and corridors garners frequent praise.
The hotel staff consistently earn high marks for their friendliness, helpfulness and efficiency. Guests laud the politeness and professionalism of the reception staff and other team members, contributing to a warm and hospitable atmosphere.
Free WiFi is generally reliable in communal areas with good speeds, although some room-specific connectivity issues are noted. Families find the hotel conducive to their needs with family-friendly facilities, spacious rooms, free meals for kids and a welcoming atmosphere for younger guests.
The hotel's beds are a notable highlight with many guests commenting on their comfort and largeness, although some inconsistencies in bed arrangements are mentioned. While the hotel is recognized for offering a comfortable stay with excellent staff and good facilities, some guests feel it falls short of its four-star rating, particularly in terms of room cleanliness and minor cosmetic maintenance.
For business travelers, the hotel scores high on convenience thanks to its great location, quick check-in process and adequate meeting rooms. The business center receives favorable feedback, although guests suggest better promotion as a business-friendly establishment. Overall, despite some isolated criticisms, the hotel offers good value for money, especially with advance bookings.
Historic Hotel
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Holiday Inn Sittingbourne by IHG, is frequently praised for its strategic and convenient location. Guests often find the hotel ideally situated for various events, particularly weddings with many highlighting its proximity to venues on the Isle of Sheppey and other nearby sites. The ease of access to the town center and train station is a recurring commendation with the hotel being just a short walk from these key points. Visitors also appreciate the central positioning, which makes it straightforward to explore the local area and attend to scheduled commitments.
Parking availability is another plus, facilitating an uncomplicated arrival and departure. Although some suggest the hotel’s entrance could be clearer, the majority find it easy to locate. The hotel’s quiet setting is another noted benefit, providing a tranquil retreat while still being close to essential amenities and functions. Overall, the clean, modern decor and helpful staff further enhance the positive experience attributed to the hotel’s convenient and accessible location.
The breakfast experience at the Holiday Inn Sittingbourne by IHG, largely garners positive feedback from guests. Many describe the breakfast as "nice," "excellent," and "great," emphasizing a varied and rich buffet selection that includes both cooked dishes and continental options. Guests appreciate the inclusion of egg whites and find value in the breakfast offerings. The service receives praise for being friendly and attentive with some reviews highlighting the surprise of a free breakfast.
However, a few guests mention inconsistencies and issues such as lukewarm food, dried-up items and occasional shortages, particularly under busy circumstances or due to staffing shortages. Despite these minor setbacks, the overall consensus is that the breakfast is fresh, satisfying and of high quality with special mention to the well-managed service even amidst COVID-19 restrictions.
In summary, the hotel's breakfast is generally viewed as a highlight of the stay with a wide variety of delicious, well-prepared options that cater to various preferences, making it a good value for money.
Holiday Inn Sittingbourne by IHG, offers a generally positive dining experience with its restaurant and bar being notable highlights. Guests consistently praised the food, describing it as nice, great, excellent and well-cooked. Many found the dinner menu particularly impressive, often comparing it favorably to other local eateries. The quality of cooking, even on typically pub-style dishes, was a pleasant surprise for several visitors. Homemade desserts and a good selection of reasonably priced options were additional perks that guests appreciated.
The restaurant’s ambiance was also well-received with terms like very homely and wonderful. Service was often highlighted positively with friendly staff and efficient room service adding to the dining experience. For those celebrating special events or traveling with family, the restaurant's ability to accommodate large parties and offer kid-friendly meals for free stood out.
However, there were occasional criticisms. Some experienced issues such as food discrepancies, limited menu options and service lapses, particularly on busy nights or special occasions. A few guests faced disappointment with specific dishes, like oversalted chips or a poorly prepared steak. Despite isolated negative comments, the overall sentiment towards dinner at Holiday Inn Sittingbourne remains largely favorable, making it a recommended dining option for guests.
The rooms at the Holiday Inn Sittingbourne by IHG, present a mixed bag of experiences for guests with a blend of positive and some critical highlights. Many guests appreciate the spaciousness and cleanliness of the rooms, often noting that the rooms are comfortable, modern and well-maintained with large beds and effective room facilities. The cleanliness and comfort are often praised and for some, the space inside the rooms is a definite plus. The hotel offers modern rooms with good decor and the beds frequently attract comments for their comfort.
However, not all experiences are flawless. Some guests encountered issues such as rooms being slightly dated, instances of dampness or mould around windows and musty or damp smells. Additionally, the soundproofing of the rooms could be improved as some guests mentioned being able to hear noise from adjacent rooms and above. The lack of enough plug sockets and adequate lighting for makeup application were minor but noted inconveniences.
While the general feedback about cleanliness is positive, there were mentions of rooms needing updates and some specific complaints about rust in bathroom fixtures and minor maintenance issues. Several guests also highlighted problems with room allocation and management, including issues with room readiness at check-in and discrepancies between expectations and the room provided.
Overall, while the hotel meets an acceptable standard for many guests with spacious, clean and comfortable rooms, there is a noted need for updates and better management of room conditions to ensure a consistently pleasant stay for all visitors.
Holiday Inn Sittingbourne by IHG, boasts a collection of guest reviews primarily highlighting the comfort of their beds. Many guests found the beds extremely comfortable with numerous mentions of large and super-comfy beds that contributed to a restful stay. The bedding was often described as nice with some noting its spotless condition. The spaciousness of rooms, often equipped with good-sized and clean beds, added to the overall comfort.
There were, however, a few mentions of inconsistencies. Some guests encountered issues with bed configurations, such as receiving two singles instead of a booked double and others mentioned that the mattress comfort varied. Despite these occasional discontents, the general consensus portrays the beds as a high point, frequently praised for their comfort and size, ensuring a good night's sleep for most visitors.
Holiday Inn Sittingbourne by IHG, has garnered a diverse range of feedback regarding its cleanliness from guests. While the communal areas and corridors are frequently praised for their immaculate state, the condition of the bathrooms and individual rooms presents a mixed picture. Numerous guests commend the overall cleanliness of the hotel, noting spotless and tidy rooms, clean bed linens and a well-maintained environment. The hotel itself is described as clean, modern and comfortably functional with many satisfied customers appreciating the efforts of the housekeeping staff.
However, various reviews highlight issues such as rusty fixtures, stained carpets and dust accumulation in the rooms and bathrooms. Certain bathroom areas were singled out for falling short of cleanliness expectations with reports of rust, mould and even dried urine. Some rooms had visible signs of neglect, such as broken tiling, peeling paint and flickering lights.
Room service trays left in hallways and insufficient housekeeping on occasion were also noted. Nevertheless, the general impression of the hotel remains positive with guests repeatedly emphasizing the comfortable, clean and quiet ambiance of the rooms. The staff's friendliness further enhances the overall experience, despite the isolated instances of less-than-perfect cleanliness.
Holiday Inn Sittingbourne by IHG, receives high praise for its staff who are consistently described as friendly, helpful and efficient. Many guests commend the reception staff for their politeness and willingness to assist with any issues, making the check-in process smooth and hassle-free. The overall staff efficiency is noted with several mentions of excellent customer care and professional service throughout the hotel. Their ability to manage tasks efficiently, even during busy times, stands out in the reviews.
Guests frequently highlight individual staff members for their outstanding service, indicating a level of personal attention that enhances the overall experience. Despite a few criticisms of occasional rudeness or understaffing, the predominant sentiment is positive with guests appreciating the friendliness and helpfulness of most of the team.
The presence of professional and welcoming staff in various departments, from the front desk to the bar, contributes significantly to the hotel's warm and hospitable atmosphere. Special mentions for individuals like Anya, Eva and Ellis underscore the personalized service that many guests find memorable. Even during instances of high workload, the staff's determination to provide a pleasant stay shines through.
In summary, the staff at Holiday Inn Sittingbourne seem to be a pivotal part of the guest experience, earning them substantial commendation for their friendliness, helpfulness and professional demeanor.
At the Holiday Inn Sittingbourne, guests generally have a positive experience with the WiFi. The hotel offers free Wi-Fi that works well on the floors and in communal areas. Many guests found the WiFi to be strong, reliable and even splendid with fast speeds ensuring a smooth experience for most. Public areas in particular seem to benefit from good coverage, which adds to the overall convenience.
However, some guests did experience issues with WiFi in their rooms, noting that the signal was sometimes weak or unavailable. This inconsistency suggests that while the hotel excels in providing good WiFi in common areas, room connectivity may need some improvement.
Overall, the WiFi service at Holiday Inn Sittingbourne is satisfactory for those needing to stay connected, especially in shared spaces, though room-specific performance may vary.
Holiday Inn Sittingbourne by IHG, comes highly recommended for families seeking a child-friendly environment. The hotel has earned praise for its family-oriented facilities and services, making it an ideal choice for family stays. Guests frequently mention the helpful and accommodating family service and the free meals for kids are a particular highlight.
The shared spaces are generous and the accommodations can meet the needs of large family groups with rooms and bedding that cater to both adults and children. The hotel’s large family rooms and specific services for babies and toddlers create a welcoming atmosphere for younger guests. Additionally, the hotel’s convenient location near family events and amenities in Kent makes it a practical option for those visiting relatives in the area.
Staff hospitality and the overall value for money further enhance the experience with many guests noting the friendly and supportive hotel staff. The free parking and comfortable bedding are added bonuses that make Holiday Inn Sittingbourne a comfortable and convenient place for family gatherings and visits.
Holiday Inn Sittingbourne by IHG, has garnered mixed reviews regarding its four-star rating, facilities and services. Many guests have praised the hotel for its lovely atmosphere and top-quality service, describing it as a perfect stay with a classy feel. The staff has received numerous commendations for being lovely and helpful throughout, contributing to an overall pleasant experience.
The hotel itself is noted for being comfortable with good facilities that make it a suitable option for short stays. Additionally, it represents good value for money, offering a nice place with great value.
Despite these positives, there have been criticisms, particularly concerning its four-star classification. Some guests felt that the hotel did not meet the standard expected of a four-star establishment, particularly highlighting issues such as the quality of the breakfast and room cleanliness. A few also mentioned that the property appeared a bit neglected, although this was attributed more to cosmetic issues rather than cleanliness.
Overall, while the hotel offers a comfortable stay with excellent staff and services, some aspects fall short of the four-star expectations.
Located in a prime spot, Holiday Inn Sittingbourne by IHG, stands out for its suitability for business travelers. Many guests praise the hotel's great location, highlighting its accessibility and convenience for work-related trips. The establishment offers late check-in, a quick check-in process and small meeting rooms, catering well to the needs of business users. The business center is noted to be very good, although some mentioned it could be more prominently promoted as a business-friendly hotel.
Guests found the breakfast buffet selection to be excellent with attentive staff adding to a pleasant start of the day. The hotel staff received high marks for their overall helpfulness and efficiency, especially during breakfast. Modern comforts and well-appointed rooms provide a decent stay, though some have noted minor issues like ineffective pillows and room service trays left in hallways for too long.
Value for money is a strong point, especially for those who book in advance. Despite occasional staff shortages, the service remains generally efficient and satisfactory for frequent business travelers. Overall, it's a good choice for those traveling for work with facilities that adequately meet business needs.
Holiday Inn Sittingbourne, an IHG Hotel, offers a convenient location, being a mere 10-minute walk from the station and close to the town center and main attractions. This makes the hotel an excellent choice for weddings and family stays. Rooms designed for wheelchair accessibility are available with thoughtful details such as placement near emergency fire escapes, which can be crucial for guests unable to use key card access through the reception.
Parking is generally plentiful and easily accessible. However, there have been issues with disabled parking spaces being used by non-disabled individuals and some guests faced difficulties with parking.
The hotel does face some notable challenges in terms of accessibility and maintenance. There have been multiple reports of accessibility issues, such as elevators being out of order and accessible powered sockets needing upgrades. The hotel's general state of repair has also been highlighted, including poorly fitted access doors and stained carpets. Despite these drawbacks, the location and family-friendly amenities make it a viable option for many travelers.
Holiday Inn Sittingbourne offers a charming and intimate experience, ideal for couples and special occasions. Guests praise the hotel for its excellent romantic location and the cozy, relaxed atmosphere. The quiet rooms provide a serene retreat, making it perfect for couples seeking a peaceful getaway. The romantic ambiance is enhanced further by welcoming staff and thoughtful assistance, ensuring a memorable stay.
Whether for weddings or romantic dinners, the hotel proves to be an excellent choice with facilities and logistics designed to enrich such experiences. Couples particularly appreciate the serene setting and the nice outdoor seating, which adds a delightful touch to their stay. Additionally, the hotel's proximity to events like the Faversham hop festival adds an extra layer of charm for those looking to explore local festivities. Overall, Holiday Inn Sittingbourne delivers a quietly romantic experience that is well-suited for couples and celebratory occasions.
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Location
Parking availability is another plus, facilitating an uncomplicated arrival and departure. Although some suggest the hotel’s entrance could be clearer, the majority find it easy to locate. The hotel’s quiet setting is another noted benefit, providing a tranquil retreat while still being close to essential amenities and functions. Overall, the clean, modern decor and helpful staff further enhance the positive experience attributed to the hotel’s convenient and accessible location.
Breakfast
However, a few guests mention inconsistencies and issues such as lukewarm food, dried-up items and occasional shortages, particularly under busy circumstances or due to staffing shortages. Despite these minor setbacks, the overall consensus is that the breakfast is fresh, satisfying and of high quality with special mention to the well-managed service even amidst COVID-19 restrictions.
In summary, the hotel's breakfast is generally viewed as a highlight of the stay with a wide variety of delicious, well-prepared options that cater to various preferences, making it a good value for money.
Dinner
The restaurant’s ambiance was also well-received with terms like very homely and wonderful. Service was often highlighted positively with friendly staff and efficient room service adding to the dining experience. For those celebrating special events or traveling with family, the restaurant's ability to accommodate large parties and offer kid-friendly meals for free stood out.
However, there were occasional criticisms. Some experienced issues such as food discrepancies, limited menu options and service lapses, particularly on busy nights or special occasions. A few guests faced disappointment with specific dishes, like oversalted chips or a poorly prepared steak. Despite isolated negative comments, the overall sentiment towards dinner at Holiday Inn Sittingbourne remains largely favorable, making it a recommended dining option for guests.
Rooms
However, not all experiences are flawless. Some guests encountered issues such as rooms being slightly dated, instances of dampness or mould around windows and musty or damp smells. Additionally, the soundproofing of the rooms could be improved as some guests mentioned being able to hear noise from adjacent rooms and above. The lack of enough plug sockets and adequate lighting for makeup application were minor but noted inconveniences.
While the general feedback about cleanliness is positive, there were mentions of rooms needing updates and some specific complaints about rust in bathroom fixtures and minor maintenance issues. Several guests also highlighted problems with room allocation and management, including issues with room readiness at check-in and discrepancies between expectations and the room provided.
Overall, while the hotel meets an acceptable standard for many guests with spacious, clean and comfortable rooms, there is a noted need for updates and better management of room conditions to ensure a consistently pleasant stay for all visitors.
Beds
There were, however, a few mentions of inconsistencies. Some guests encountered issues with bed configurations, such as receiving two singles instead of a booked double and others mentioned that the mattress comfort varied. Despite these occasional discontents, the general consensus portrays the beds as a high point, frequently praised for their comfort and size, ensuring a good night's sleep for most visitors.
Cleanliness
However, various reviews highlight issues such as rusty fixtures, stained carpets and dust accumulation in the rooms and bathrooms. Certain bathroom areas were singled out for falling short of cleanliness expectations with reports of rust, mould and even dried urine. Some rooms had visible signs of neglect, such as broken tiling, peeling paint and flickering lights.
Room service trays left in hallways and insufficient housekeeping on occasion were also noted. Nevertheless, the general impression of the hotel remains positive with guests repeatedly emphasizing the comfortable, clean and quiet ambiance of the rooms. The staff's friendliness further enhances the overall experience, despite the isolated instances of less-than-perfect cleanliness.
Staff
Guests frequently highlight individual staff members for their outstanding service, indicating a level of personal attention that enhances the overall experience. Despite a few criticisms of occasional rudeness or understaffing, the predominant sentiment is positive with guests appreciating the friendliness and helpfulness of most of the team.
The presence of professional and welcoming staff in various departments, from the front desk to the bar, contributes significantly to the hotel's warm and hospitable atmosphere. Special mentions for individuals like Anya, Eva and Ellis underscore the personalized service that many guests find memorable. Even during instances of high workload, the staff's determination to provide a pleasant stay shines through.
In summary, the staff at Holiday Inn Sittingbourne seem to be a pivotal part of the guest experience, earning them substantial commendation for their friendliness, helpfulness and professional demeanor.
Wi-Fi
However, some guests did experience issues with WiFi in their rooms, noting that the signal was sometimes weak or unavailable. This inconsistency suggests that while the hotel excels in providing good WiFi in common areas, room connectivity may need some improvement.
Overall, the WiFi service at Holiday Inn Sittingbourne is satisfactory for those needing to stay connected, especially in shared spaces, though room-specific performance may vary.
Family
The shared spaces are generous and the accommodations can meet the needs of large family groups with rooms and bedding that cater to both adults and children. The hotel’s large family rooms and specific services for babies and toddlers create a welcoming atmosphere for younger guests. Additionally, the hotel’s convenient location near family events and amenities in Kent makes it a practical option for those visiting relatives in the area.
Staff hospitality and the overall value for money further enhance the experience with many guests noting the friendly and supportive hotel staff. The free parking and comfortable bedding are added bonuses that make Holiday Inn Sittingbourne a comfortable and convenient place for family gatherings and visits.
4 Star
The hotel itself is noted for being comfortable with good facilities that make it a suitable option for short stays. Additionally, it represents good value for money, offering a nice place with great value.
Despite these positives, there have been criticisms, particularly concerning its four-star classification. Some guests felt that the hotel did not meet the standard expected of a four-star establishment, particularly highlighting issues such as the quality of the breakfast and room cleanliness. A few also mentioned that the property appeared a bit neglected, although this was attributed more to cosmetic issues rather than cleanliness.
Overall, while the hotel offers a comfortable stay with excellent staff and services, some aspects fall short of the four-star expectations.
Business
Guests found the breakfast buffet selection to be excellent with attentive staff adding to a pleasant start of the day. The hotel staff received high marks for their overall helpfulness and efficiency, especially during breakfast. Modern comforts and well-appointed rooms provide a decent stay, though some have noted minor issues like ineffective pillows and room service trays left in hallways for too long.
Value for money is a strong point, especially for those who book in advance. Despite occasional staff shortages, the service remains generally efficient and satisfactory for frequent business travelers. Overall, it's a good choice for those traveling for work with facilities that adequately meet business needs.
Accessible
Parking is generally plentiful and easily accessible. However, there have been issues with disabled parking spaces being used by non-disabled individuals and some guests faced difficulties with parking.
The hotel does face some notable challenges in terms of accessibility and maintenance. There have been multiple reports of accessibility issues, such as elevators being out of order and accessible powered sockets needing upgrades. The hotel's general state of repair has also been highlighted, including poorly fitted access doors and stained carpets. Despite these drawbacks, the location and family-friendly amenities make it a viable option for many travelers.
Romantic
Whether for weddings or romantic dinners, the hotel proves to be an excellent choice with facilities and logistics designed to enrich such experiences. Couples particularly appreciate the serene setting and the nice outdoor seating, which adds a delightful touch to their stay. Additionally, the hotel's proximity to events like the Faversham hop festival adds an extra layer of charm for those looking to explore local festivities. Overall, Holiday Inn Sittingbourne delivers a quietly romantic experience that is well-suited for couples and celebratory occasions.
No, Holiday Inn Sittingbourne by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Sittingbourne by IHG.
No, Holiday Inn Sittingbourne by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Sittingbourne by IHG.
No, Holiday Inn Sittingbourne by IHG doesn't have a gym.
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