5-Star ResortSummary of reviews related to the '5 Star' categoryThe Kenilworth Resort & Spa in Goa received a mix of reviews regarding its five-star rating, facilities and services. Some guests appreciated the proactive attitude of the restaurant chef, who promptly replaced a dish found to be overly oily and generally found the food and staff to be commendable. However, several aspects of the resort fell short of five-star expectations.
The resort was undergoing major roofing renovations, which caused significant auditory and visual disturbances. This inconvenience was not disclosed at the time of booking and guests still faced five-star pricing. Reviews noted the use of cheap materials in the bathrooms, which detracted from the luxury standard expected. Many reviewers felt that the service did not match the high prices charged, suggesting that entertainment options were lacking and local Goan dinner options could be improved.
Family rooms, despite the vastness of the property, had completely blocked views, which did not meet the expectations of guests seeking a upscale experience. Overall, guests frequently mentioned that the resort did not live up to its five-star billing, feeling more akin to a four-star property at best. Issues with room cleanliness and hospitality further marred the experience with one guest even expressing that the quality didn't deserve a single star. The consensus was clear: Kenilworth Resort & Spa requires significant improvements to match the standards and pricing of a true five-star hotel.
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