Hilton Garden Inn Stoke On Trent
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Summary of reviewsThe Hilton Garden Inn Stoke On Trent receives overall positive reviews, particularly highlighting its prime location, cleanliness and exceptional staff service. Situated conveniently near the Regent Theatre, Victoria Hall, the Potteries Museum and Art Gallery and major transportation hubs, the hotel offers easy access to both local attractions and amenities, making it a favorable choice for both leisure and business travelers. Additionally, the ease of parking, despite some logistical challenges, adds to its overall appeal.
The hotel’s rooms are consistently praised for their spaciousness, modern decor and thorough cleanliness. Guests appreciate the comfortable beds with high-quality linens, quiet air conditioning and useful in-room amenities such as mini fridges, complimentary toiletries and ample plug sockets. Families find the connecting family rooms particularly convenient and enjoy the thoughtful touches that enhance special occasions.
The hotel staff, including individuals like Ben, Ian, Mason and Chris, play a pivotal role in guests' positive experiences. They are often described as friendly, helpful and accommodating, continually going above and beyond to ensure a comfortable stay. Housekeeping also maintains high standards, consistently impressing guests with their meticulous efforts.
Breakfast at the Hilton Garden Inn Stoke On Trent evokes a blend of positive and mixed reactions. Many guests commend the variety and quality of the breakfast offerings, including fresh waffles, cooked-to-order eggs and a range of hot and cold options. However, some visitors have pointed out inconsistencies in food quality and service efficiency, especially during peak times.
Dinner at the hotel garners praise for its delicious and reasonably priced modern dishes, though there are some issues with service speed and menu limitations during busy periods. Despite occasional complaints about the quality and preparation of certain dishes, the friendly staff and pleasant dining ambiance receive commendations.
The hotel's amenities, such as the well-maintained gym, are appreciated for their accessibility and usefulness. The free WiFi, while generally reliable and fast, does have intermittent connectivity issues reported by some guests.
Parking is a crucial aspect with mixed feedback. While some find it convenient, others feel it could be better managed, particularly regarding signage and security. Reasonable parking fees are a plus, although the process of crossing a busy road with luggage can be cumbersome for some.
Family accommodations at the hotel receive positive feedback with the layout of family rooms and friendly staff contributing to an enjoyable stay. Occasional issues with noise and booking alignments are noted but do not significantly detract from the overall positive experience.
Overall, the Hilton Garden Inn Stoke On Trent stands out for its excellent location, cleanliness, accommodating staff and comfortable rooms, making it a reliable choice for travelers seeking a pleasant and convenient stay in the area.
Categories
The hotel’s rooms are consistently praised for their spaciousness, modern decor and thorough cleanliness. Guests appreciate the comfortable beds with high-quality linens, quiet air conditioning and useful in-room amenities such as mini fridges, complimentary toiletries and ample plug sockets. Families find the connecting family rooms particularly convenient and enjoy the thoughtful touches that enhance special occasions.
The hotel staff, including individuals like Ben, Ian, Mason and Chris, play a pivotal role in guests' positive experiences. They are often described as friendly, helpful and accommodating, continually going above and beyond to ensure a comfortable stay. Housekeeping also maintains high standards, consistently impressing guests with their meticulous efforts.
Breakfast at the Hilton Garden Inn Stoke On Trent evokes a blend of positive and mixed reactions. Many guests commend the variety and quality of the breakfast offerings, including fresh waffles, cooked-to-order eggs and a range of hot and cold options. However, some visitors have pointed out inconsistencies in food quality and service efficiency, especially during peak times.
Dinner at the hotel garners praise for its delicious and reasonably priced modern dishes, though there are some issues with service speed and menu limitations during busy periods. Despite occasional complaints about the quality and preparation of certain dishes, the friendly staff and pleasant dining ambiance receive commendations.
The hotel's amenities, such as the well-maintained gym, are appreciated for their accessibility and usefulness. The free WiFi, while generally reliable and fast, does have intermittent connectivity issues reported by some guests.
Parking is a crucial aspect with mixed feedback. While some find it convenient, others feel it could be better managed, particularly regarding signage and security. Reasonable parking fees are a plus, although the process of crossing a busy road with luggage can be cumbersome for some.
Family accommodations at the hotel receive positive feedback with the layout of family rooms and friendly staff contributing to an enjoyable stay. Occasional issues with noise and booking alignments are noted but do not significantly detract from the overall positive experience.
Overall, the Hilton Garden Inn Stoke On Trent stands out for its excellent location, cleanliness, accommodating staff and comfortable rooms, making it a reliable choice for travelers seeking a pleasant and convenient stay in the area.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The Hilton Garden Inn Stoke On Trent boasts a highly praised location, making it a popular choice for visitors attending events at the Regent Theatre and Victoria Hall. It’s conveniently situated near major roadways, the city center and a variety of cultural sites, including the Potteries Museum and Art Gallery. Guests find it easy to access from the ring road and appreciate its proximity to train and bus stations, making commuting straightforward.
The hotel’s central position offers easy walkability to shops, restaurants and other amenities in Hanley town center, ensuring that everything is within a short stroll. Its location also makes it a convenient base for those visiting Alton Towers with just a 30-minute drive to the theme park. Easy parking options add to its convenience.
Guests often remark on the modern, clean and well-maintained facilities of the hotel. The spotless rooms, coupled with the helpful and friendly staff, enhance the overall experience. The Hilton Garden Inn Stoke On Trent clearly stands out for its prime location and excellent service, making it an ideal choice for both leisure and business travelers.
The breakfast offerings at Hilton Garden Inn Stoke On Trent evoke mixed reactions from guests with a noticeable emphasis on both positive and negative aspects. On the bright side, numerous guests praised the breakfast for being delicious, fresh and plentiful. The fresh waffles, cooked-to-order eggs and varied selection of hot and cold foods, including fresh fruit, yogurt and pastries, were particularly appreciated by many. The breakfast service often featured attentive chefs who were accommodating to specific dietary needs and the kids ate for free, which was a delightful perk for families.
However, not all reviews were filled with praise. Some guests noted issues such as inconsistent food quality, insufficient replenishment of items and scarce healthier options like fresh vegetables and granola. There were also recurring complaints about cold food, undercooked items and poor coffee quality. Breakfast service at busy times was mentioned as chaotic and disorganized, leading to some frustration among the guests. In addition, certain elements like the juice, water availability and various machines sometimes being out of order detracted from the experience for several visitors.
In summary, while many enjoyed a satisfying and ample breakfast with a great variety of options, there remains a significant number of guests who found room for improvement, pointing out issues with food quality, service efficiency and the variety of offerings. The breakfast experience at the Hilton Garden Inn Stoke On Trent is generally positive but could benefit from more consistency and better management during peak times.
The dining experience at the Hilton Garden Inn Stoke On Trent presents a mixed array of opinions from guests with many expressing their pleasure and some pointing out room for improvement. Visitors frequently appreciated the food, describing it as lovely, fantastic and delicious. The restaurant received praise for offering tasty, modern dishes at reasonable prices. In particular, notable mentions were made of the steak, burgers and multicuisine options available. Vegan and vegetarian selections were also highlighted positively, catering to diverse dietary preferences.
However, some guests encountered issues, particularly with slow service and a limited dinner menu that could pose challenges during busy times. Specific instances included food arriving cold, incorrect orders and an evident understaffing during peak hours. Additionally, there were reports of the restaurant running out of menu items without suitable alternatives and instances where the restaurant was closed due to private parties or technical hitches, frustrating some diners.
Criticism was directed towards the quality and preparation of certain dishes with mentions of greasy, overcooked or bland food. Some guests felt that the prices were steep for what was offered, despite enjoying friendly service and a pleasant ambiance in the bar and restaurant areas. Overall, while the Hilton Garden Inn's restaurant is commended for its pleasant staff and occasionally outstanding meals, it struggles with consistency in food quality and service speed.
The Hilton Garden Inn Stoke On Trent boasts impressively clean, modern and spacious rooms that have garnered positive feedback from numerous guests. Visitors have consistently noted the generous room sizes and contemporary decor that adds to the overall comfort. The hotel's rooms are described as well-organized with thoughtful touches such as ample plug sockets, soft towels and quiet air conditioning that ensures a restful stay. Guests appreciate the luxurious high-quality bed linens and comfortable beds, which are often highlighted for their superior comfort.
Families particularly enjoy the family rooms with connecting doors, offering an excellent and spacious arrangement. Modern conveniences, including mini fridges, complimentary toiletries and ironing facilities, add to the well-rounded experience. Despite a few minor issues like warm room temperatures and occasional maintenance needs, the cleanliness and stylish presentation of the rooms stand out.
For those seeking a modern and comfortable place to stay, the Hilton Garden Inn Stoke On Trent provides a reliable option with its immaculate rooms, welcoming ambiance and a variety of thoughtful in-room amenities.
The beds at Hilton Garden Inn Stoke On Trent have garnered a mix of feedback from guests with the majority highlighting their comfort and spaciousness. Many guests praised the beds as being very comfortable, cozy and large, mentioning that they had a great night's sleep. Specific terms such as super comfy, amazing bed and lovely comfortable beds frequently appeared, indicating a generally positive experience.
However, some guests noted that the beds could be too hard or creaky and the pillows received mixed reviews; some found them comfortable while others described them as too soft or even horrible. Despite a few critiques about bed firmness and pillow comfort, the prevailing sentiment leans towards satisfaction with the bedding provided. The bedding was often described as clean and immaculate, contributing to the overall comfort of the stay. In summary, most guests found the beds at Hilton Garden Inn Stoke On Trent to be very comfortable, although a few had issues with firmness and pillow support.
The Hilton Garden Inn Stoke On Trent excels in cleanliness, consistently praised by guests for its modern, tidy and immaculately maintained facilities. The rooms are frequently noted for being spacious, well-appointed and spotlessly clean. Housekeeping at the hotel maintains high standards, ensuring that both the rooms and communal areas are pristine. Guests appreciate the fresh, contemporary decor and the comfortable, clean accommodations. The hotel is described as inviting and efficiently run with excellent amenities and a welcoming atmosphere. Generally, visitors agree that the property offers a high level of cleanliness, contributing to a pleasant and comfortable stay.
Guest reviews for the Hilton Garden Inn in Stoke On Trent frequently commend the hotel staff for their exceptional service. The hotel's employees are consistently described as friendly, helpful and accommodating. Many specific mentions highlight their warm welcomes, attentiveness and professionalism. Front desk and reception staff, including individuals like Ben and Ian, receive particular praise for their efficiency and kindness. Bar and restaurant staff also leave positive impressions with guests noting their pleasant and accommodating demeanor.
The staff’s friendliness is a recurring theme, forming the backbone of many guests' positive experiences. They are often described as being eager to assist with some going above and beyond to ensure a comfortable stay. Housekeeping staff are noted for maintaining high cleanliness standards and being lovely to interact with. Similarly, the kitchen staff, including chefs like Mason and Chris, receive high marks for their efforts to make guests feel welcome.
Overall, it is evident that the staff at Hilton Garden Inn Stoke On Trent play a pivotal role in guests' positive experiences. Their competence, politeness and willingness to help contribute significantly to the hotel's reputation for excellent service.
The Hilton Garden Inn Stoke On Trent offers a mixed experience with its WiFi service. While many guests have praised the WiFi for being reliable, fast and perfect for streaming services and video calls, others have faced challenges such as spotty and unreliable connections or complete lack of service. The hotel provides free WiFi, which several guests appreciated, citing it as a positive aspect of their stay. However, some encountered issues with needing membership for access or experienced no connectivity during their stay. Overall, while the WiFi service at the hotel has received commendations for its quality, there have been intermittent issues reported by a number of guests.
The gym at Hilton Garden Inn Stoke On Trent has received positive feedback from guests, who appreciate its cleanliness and well-maintained equipment. Many noted that despite being small, the gym is adequately equipped and offers a good range of facilities necessary for an effective workout. Guests found the gym to be an excellent and fantastic feature of their stay, highlighting its accessibility as a significant advantage. Although some mentioned it looks bigger in pictures and is rather basic, it still meets essential fitness needs and serves as a useful amenity. Having a free onsite gym available from 7am to 8pm was seen as a bonus, contributing positively to the overall hotel experience.
Parking at Hilton Garden Inn Stoke On Trent has garnered mixed feedback from guests. The parking is primarily situated across a busy road from the hotel, leading to sentiments of inconvenience and difficulty in locating the lot, particularly for first-time visitors. While some have found parking easy and convenient, others have spent considerable time searching for it.
Guests have noted that the parking lot is spacious with plentiful parking spaces available, though concerns about security due to the lack of fencing and CCTV have been raised. The cost of parking, typically around £7.50 or £9 per night, has been deemed reasonable by some with a few even describing it as affordable or cheap. However, many guests expressed dissatisfaction with having to pay extra for parking, preferring the cost to be included in the room rate.
The logistics of crossing a busy road, especially with luggage, added to the discomfort for several visitors. Some found the car park to be poorly signed and not immediately obvious, leading to frustration and unexpected parking fines. The confusion around the parking process and lack of clear direction from hotel staff have also been pointed out.
Despite these issues, some guests appreciated the overall ease of parking once they navigated the initial challenges. The parking situation does indeed reflect a need for more effective signage and communication from the hotel management. Overall, while the parking facilities are available and can be convenient, there's room for improvement in clarity, security and integration of costs.
Hilton Garden Inn Stoke On Trent has garnered positive feedback from families, making it a standout choice for those traveling with children. The hotel offers clean, tidy and modern rooms that are highly accommodating for families. Many reviews highlight the excellence of the family rooms, often featuring connecting doors and thoughtful layouts that provide ample space and convenience. The family-friendly atmosphere extends to the staff, who are described as attentive, welcoming and particularly helpful with children. Additional perks include children's menus, although some guests noted that healthier options would be a welcome improvement.
Family stays are further enhanced by extra touches such as birthday balloons and rose petals, making special occasions memorable. The hotel also accommodates varying family sizes, from smaller groups to larger families of four or five. Highlights include easy access to nearby attractions like Alton Towers and the convenience of close proximity rooms for larger parties. Positive remarks extend to the dining experience with a great breakfast and enjoyable family meals being mentioned.
However, some reviewers noted minor drawbacks, such as noise from neighboring rooms and occasional issues with room bookings not aligning with the family needs. Despite these few issues, the overall consensus indicates that Hilton Garden Inn Stoke On Trent effectively caters to families, ensuring a comfortable and enjoyable stay.
Hilton Garden Inn Stoke On Trent generally meets the expectations set for a four-star hotel with its newly refurbished, modern decor and high standard facilities. Guests commended the hotel for its clean and well-decorated rooms, which were described as ample-sized and comfortable, providing a superb night’s sleep. The hotel was praised for its great quality and excellent value with luxury that aligns with the Hilton brand's reputation. Many visitors appreciated the good amenities and modern design, as well as the friendly and efficient service provided by the staff.
However, some guests felt that certain aspects did not entirely live up to four-star standards. There were criticisms about the limited variety in the breakfast offerings and the scant tea tray in the rooms. Noise levels in the rooms and a lack of attentiveness in service were also noted by a few visitors. Despite these issues, the overall consensus highlights that the hotel offers a quality stay at a reasonable price, living up to its four-star rating in many aspects, though with room for improvement in specific areas.
Nestled in the heart of Stoke-on-Trent, the Hilton Garden Inn exudes a charming blend of modern luxury and high-end comfort. The overall feel of the hotel is fresh and airy with a sleek, contemporary style that immediately impresses guests. The rooms are spacious, well-organized and outfitted with luxurious furnishings that elevate the stay. Pillows, towels and amenities all cater to a premium experience, reflecting a high standard of decor and modern facilities that guests thoroughly enjoy.
Guests frequently commend the hotel for its immaculate cleanliness and stylish design. The modern and beautifully decorated rooms, complete with smart Samsung TVs and other contemporary features, add a touch of sophistication. The quality of the furnishings and the pristine condition of the facilities further enhance the luxurious feel of the hotel.
Public areas are described as gorgeous and airy with a welcoming ambiance that makes the hotel more impressive than its official rating might suggest. The restaurant with its high-quality offerings, stands out as a highlight, contributing to an overall excellent stay. The spacious reception and beautifully designed bathrooms add to the sense of luxury.
Despite some mentions that the hotel might seem more like a 3-star establishment to a few, the vast majority of feedback indicates that the Hilton Garden Inn Stoke-on-Trent provides an experience much beyond that. It offers excellent value for money with its high-quality rooms, modern look and meticulously clean environment. The Hilton Garden Inn truly offers a luxurious stay where modern design meets comfort and style.
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Location
The hotel’s central position offers easy walkability to shops, restaurants and other amenities in Hanley town center, ensuring that everything is within a short stroll. Its location also makes it a convenient base for those visiting Alton Towers with just a 30-minute drive to the theme park. Easy parking options add to its convenience.
Guests often remark on the modern, clean and well-maintained facilities of the hotel. The spotless rooms, coupled with the helpful and friendly staff, enhance the overall experience. The Hilton Garden Inn Stoke On Trent clearly stands out for its prime location and excellent service, making it an ideal choice for both leisure and business travelers.
Breakfast
However, not all reviews were filled with praise. Some guests noted issues such as inconsistent food quality, insufficient replenishment of items and scarce healthier options like fresh vegetables and granola. There were also recurring complaints about cold food, undercooked items and poor coffee quality. Breakfast service at busy times was mentioned as chaotic and disorganized, leading to some frustration among the guests. In addition, certain elements like the juice, water availability and various machines sometimes being out of order detracted from the experience for several visitors.
In summary, while many enjoyed a satisfying and ample breakfast with a great variety of options, there remains a significant number of guests who found room for improvement, pointing out issues with food quality, service efficiency and the variety of offerings. The breakfast experience at the Hilton Garden Inn Stoke On Trent is generally positive but could benefit from more consistency and better management during peak times.
Dinner
However, some guests encountered issues, particularly with slow service and a limited dinner menu that could pose challenges during busy times. Specific instances included food arriving cold, incorrect orders and an evident understaffing during peak hours. Additionally, there were reports of the restaurant running out of menu items without suitable alternatives and instances where the restaurant was closed due to private parties or technical hitches, frustrating some diners.
Criticism was directed towards the quality and preparation of certain dishes with mentions of greasy, overcooked or bland food. Some guests felt that the prices were steep for what was offered, despite enjoying friendly service and a pleasant ambiance in the bar and restaurant areas. Overall, while the Hilton Garden Inn's restaurant is commended for its pleasant staff and occasionally outstanding meals, it struggles with consistency in food quality and service speed.
Rooms
Families particularly enjoy the family rooms with connecting doors, offering an excellent and spacious arrangement. Modern conveniences, including mini fridges, complimentary toiletries and ironing facilities, add to the well-rounded experience. Despite a few minor issues like warm room temperatures and occasional maintenance needs, the cleanliness and stylish presentation of the rooms stand out.
For those seeking a modern and comfortable place to stay, the Hilton Garden Inn Stoke On Trent provides a reliable option with its immaculate rooms, welcoming ambiance and a variety of thoughtful in-room amenities.
Beds
However, some guests noted that the beds could be too hard or creaky and the pillows received mixed reviews; some found them comfortable while others described them as too soft or even horrible. Despite a few critiques about bed firmness and pillow comfort, the prevailing sentiment leans towards satisfaction with the bedding provided. The bedding was often described as clean and immaculate, contributing to the overall comfort of the stay. In summary, most guests found the beds at Hilton Garden Inn Stoke On Trent to be very comfortable, although a few had issues with firmness and pillow support.
Cleanliness
Staff
The staff’s friendliness is a recurring theme, forming the backbone of many guests' positive experiences. They are often described as being eager to assist with some going above and beyond to ensure a comfortable stay. Housekeeping staff are noted for maintaining high cleanliness standards and being lovely to interact with. Similarly, the kitchen staff, including chefs like Mason and Chris, receive high marks for their efforts to make guests feel welcome.
Overall, it is evident that the staff at Hilton Garden Inn Stoke On Trent play a pivotal role in guests' positive experiences. Their competence, politeness and willingness to help contribute significantly to the hotel's reputation for excellent service.
Wi-Fi
Gym
Parking
Guests have noted that the parking lot is spacious with plentiful parking spaces available, though concerns about security due to the lack of fencing and CCTV have been raised. The cost of parking, typically around £7.50 or £9 per night, has been deemed reasonable by some with a few even describing it as affordable or cheap. However, many guests expressed dissatisfaction with having to pay extra for parking, preferring the cost to be included in the room rate.
The logistics of crossing a busy road, especially with luggage, added to the discomfort for several visitors. Some found the car park to be poorly signed and not immediately obvious, leading to frustration and unexpected parking fines. The confusion around the parking process and lack of clear direction from hotel staff have also been pointed out.
Despite these issues, some guests appreciated the overall ease of parking once they navigated the initial challenges. The parking situation does indeed reflect a need for more effective signage and communication from the hotel management. Overall, while the parking facilities are available and can be convenient, there's room for improvement in clarity, security and integration of costs.
Family
Family stays are further enhanced by extra touches such as birthday balloons and rose petals, making special occasions memorable. The hotel also accommodates varying family sizes, from smaller groups to larger families of four or five. Highlights include easy access to nearby attractions like Alton Towers and the convenience of close proximity rooms for larger parties. Positive remarks extend to the dining experience with a great breakfast and enjoyable family meals being mentioned.
However, some reviewers noted minor drawbacks, such as noise from neighboring rooms and occasional issues with room bookings not aligning with the family needs. Despite these few issues, the overall consensus indicates that Hilton Garden Inn Stoke On Trent effectively caters to families, ensuring a comfortable and enjoyable stay.
4 Star
However, some guests felt that certain aspects did not entirely live up to four-star standards. There were criticisms about the limited variety in the breakfast offerings and the scant tea tray in the rooms. Noise levels in the rooms and a lack of attentiveness in service were also noted by a few visitors. Despite these issues, the overall consensus highlights that the hotel offers a quality stay at a reasonable price, living up to its four-star rating in many aspects, though with room for improvement in specific areas.
Luxury
Guests frequently commend the hotel for its immaculate cleanliness and stylish design. The modern and beautifully decorated rooms, complete with smart Samsung TVs and other contemporary features, add a touch of sophistication. The quality of the furnishings and the pristine condition of the facilities further enhance the luxurious feel of the hotel.
Public areas are described as gorgeous and airy with a welcoming ambiance that makes the hotel more impressive than its official rating might suggest. The restaurant with its high-quality offerings, stands out as a highlight, contributing to an overall excellent stay. The spacious reception and beautifully designed bathrooms add to the sense of luxury.
Despite some mentions that the hotel might seem more like a 3-star establishment to a few, the vast majority of feedback indicates that the Hilton Garden Inn Stoke-on-Trent provides an experience much beyond that. It offers excellent value for money with its high-quality rooms, modern look and meticulously clean environment. The Hilton Garden Inn truly offers a luxurious stay where modern design meets comfort and style.
No, Hilton Garden Inn Stoke On Trent doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Stoke On Trent.
No, Hilton Garden Inn Stoke On Trent doesn't allow dogs.
Yes, parking facilities are available at Hilton Garden Inn Stoke On Trent.
Yes, Hilton Garden Inn Stoke On Trent has a gym.
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