The Upper House
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Summary of reviewsThe Upper House, nestled in the picturesque Staffordshire countryside, offers a serene and memorable retreat for its guests. Visitors frequently praise its idyllic location, which combines natural beauty with proximity to local attractions like the World of Wedgwood and the Trentham Estate. The historic building and well-maintained gardens provide an inviting atmosphere for leisurely strolls and relaxation. Modern amenities and facilities complement the property's countryside charm, offering a blend of comfort and historical allure.
The dining experience at The Upper House is highly lauded, particularly the breakfast which is described as excellent and delicious by many. Guests appreciate the extensive range of high-quality food options, including standout dishes like eggs benedict and kippers. The service in the breakfast dining area is generally considered top-notch, contributing to the overall positive experience. Dinner offerings are similarly praised for their quality and reasonable pricing with the environment and service enhancing the dining experience. Though some guests mention occasional menu limitations and food preparation inconsistencies, these are rare and do not overshadow the overall satisfaction.
The rooms at The Upper House receive high praise for their cleanliness, comfort and tasteful decor. Many rooms offer beautiful views or balconies, adding to the serene ambiance. Though some reviews note variability in room sizes and temperature control, most guests find their accommodations spacious, well-equipped and comfortable. The attention to detail, such as clean linens and elegant furnishings, underscores the commitment to guest satisfaction.
The hotel is renowned for its impeccable cleanliness with guests frequently emphasizing the spotless condition of rooms and common areas. The housekeeping team ensures that every corner of the property is well-maintained, contributing to a serene and hygienic environment.
Staff at The Upper House are consistently highlighted for their friendliness, professionalism and attentiveness. Guests feel genuinely welcomed and well-cared for with staff often going above and beyond to meet their needs. This warm and accommodating service significantly enhances the overall guest experience.
For families, The Upper House offers a welcoming and accommodating atmosphere with spacious family rooms and areas suitable for family events and activities. The surrounding walking paths provide a safe and enjoyable environment for children to explore.
WiFi service receives mixed reviews with many guests finding it fast and reliable, while others encounter connectivity issues. Though generally adequate, some guests suggest improvements in speed and reliability.
The beds at The Upper House are widely regarded as comfortable, contributing to a restful night's sleep. While most guests are pleased with the quality and comfort of the bedding, a few mention preferences for firmer or softer mattresses and pillows.
Overall, The Upper House delivers a solid four-star experience with its combination of natural beauty, historic charm and modern amenities, making it an excellent choice for travelers seeking relaxation, comfort and exceptional service. Whether for a family getaway, business trip or leisurely escape, the hotel stands out as a top-tier destination in the heart of the Staffordshire countryside.
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The dining experience at The Upper House is highly lauded, particularly the breakfast which is described as excellent and delicious by many. Guests appreciate the extensive range of high-quality food options, including standout dishes like eggs benedict and kippers. The service in the breakfast dining area is generally considered top-notch, contributing to the overall positive experience. Dinner offerings are similarly praised for their quality and reasonable pricing with the environment and service enhancing the dining experience. Though some guests mention occasional menu limitations and food preparation inconsistencies, these are rare and do not overshadow the overall satisfaction.
The rooms at The Upper House receive high praise for their cleanliness, comfort and tasteful decor. Many rooms offer beautiful views or balconies, adding to the serene ambiance. Though some reviews note variability in room sizes and temperature control, most guests find their accommodations spacious, well-equipped and comfortable. The attention to detail, such as clean linens and elegant furnishings, underscores the commitment to guest satisfaction.
The hotel is renowned for its impeccable cleanliness with guests frequently emphasizing the spotless condition of rooms and common areas. The housekeeping team ensures that every corner of the property is well-maintained, contributing to a serene and hygienic environment.
Staff at The Upper House are consistently highlighted for their friendliness, professionalism and attentiveness. Guests feel genuinely welcomed and well-cared for with staff often going above and beyond to meet their needs. This warm and accommodating service significantly enhances the overall guest experience.
For families, The Upper House offers a welcoming and accommodating atmosphere with spacious family rooms and areas suitable for family events and activities. The surrounding walking paths provide a safe and enjoyable environment for children to explore.
WiFi service receives mixed reviews with many guests finding it fast and reliable, while others encounter connectivity issues. Though generally adequate, some guests suggest improvements in speed and reliability.
The beds at The Upper House are widely regarded as comfortable, contributing to a restful night's sleep. While most guests are pleased with the quality and comfort of the bedding, a few mention preferences for firmer or softer mattresses and pillows.
Overall, The Upper House delivers a solid four-star experience with its combination of natural beauty, historic charm and modern amenities, making it an excellent choice for travelers seeking relaxation, comfort and exceptional service. Whether for a family getaway, business trip or leisurely escape, the hotel stands out as a top-tier destination in the heart of the Staffordshire countryside.
Hotel with EV Charging Stations
Boutique-style Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Nestled in the heart of the stunning Staffordshire countryside, The Upper House boasts an enviable location that has left many visitors in awe. This beautiful country hotel is set amidst picturesque grounds and tranquil surroundings, offering a peaceful retreat away from the hustle and bustle of city life. The property itself is a charming historic building surrounded by acres of greenery with beautifully maintained gardens perfect for leisurely strolls or simply soaking in the serene ambiance.
Guests frequently highlight the hotel’s proximity to local attractions like the World of Wedgwood, the Wedgwood Museum and the Trentham Estate, making it an ideal base for sightseeing. Despite its secluded feel, the hotel is conveniently located near motorways, ensuring easy access for travelers. The quiet, semi-rural setting also provides lovely walkways through fields and quaint villages, enriching the overall stay.
Visitors are equally impressed by the spectacular views from the hotel grounds and rooms, which often enhance the sense of relaxation and disconnection from everyday stress. The property’s countryside charm is further complemented by modern amenities and excellent facilities, ensuring a comfortable and pleasurable stay. Helpful and friendly staff contribute to the welcoming atmosphere, while the presence of a resident hotel cat adds a charming touch to this idyllic haven.
With its perfect blend of natural beauty, historical charm and convenient location, The Upper House promises a memorable and restorative experience for all who visit.
The reviews for breakfast at The Upper House are overwhelmingly positive with guests consistently praising the extensive range of options and the high quality of food. Many describe the breakfast as excellent, exceptional and delicious with particular highlights including the full English breakfast and specific dishes like eggs benedict and kippers. The presentation and cooking of the breakfast are frequently commended with guests remarking on the well-cooked, hot meals served in a lovely dining room.
Guests noted the lovely setting of the breakfast area, which added to the overall positive experience. The staff's service is often highlighted as being top-notch, friendly and prompt, though a few reviews mention the service could be slow at times. Despite occasional issues like running out of specific items such as sausages and some breakfasts arriving cold or with small portions, most guests appreciated the ample choices and the quality of offerings.
The breakfast at The Upper House seems to cater well to a majority, though there were a few mentions of limited options for vegans and those with dairy allergies. Nonetheless, guests enjoyed the combination of an à la carte menu and a buffet with drinks, cereals and fresh fruit, enhancing the overall breakfast experience. Despite minor grievances like the occasionally minimal breakfast portions, the consensus is that the breakfast service is a defining feature of a stay at The Upper House, celebrated by guests for its variety, quality and attentive service.
Guests at The Upper House have consistently praised the dining experience, highlighting the excellent quality and variety of the food, as well as the reasonable pricing. Many visitors have described their evening meals as delicious and well-presented, noting the high standards maintained by the restaurant. The breakfast offerings also received commendations for their extensive selection and delicious taste, adding to the overall positive impression.
Several guests mentioned enjoying meals that were both hot and flavorful with the restaurant providing a cozy and beautiful setting for dining. Feedback about the service was overwhelmingly positive, emphasizing the friendly and supportive staff who contributed to a satisfying dining experience.
Despite the predominantly positive reviews, a few guests mentioned limited menu options and minor inconsistencies in food preparation. For instance, one diner found the fish to be more batter than fish and another noted the absence of crackling on the roast pork. There were also comments about the restaurant needing updates and being occasionally untidy. However, these issues were rare and did not significantly impact the overall positive sentiment.
The family-run aspect of the restaurant contributes to its charm and guests generally enjoyed the relaxing dining environment, whether it was for a sumptuous dinner, a delightful breakfast or even a light meal on the patio. Overall, the combination of excellent food, great value for money and attentive staff makes dining at The Upper House a highly recommended experience.
Nestled in a picturesque location, The Upper House boasts an array of rooms that receive high praise for their cleanliness, comfort and spaciousness. Guests frequently commend the immaculately maintained rooms with many highlighting the stylish and tasteful decor that blends traditional and modern elements. Rooms often feature lovely balconies or beautiful views, adding to the serene experience. The spacious suites and large rooms are particularly popular, equipped with comfortable beds, modern amenities and elegant furnishings.
However, a few reviews noted some variability in room sizes with some rooms being described as relatively small or lacking effective temperature control. Despite this, most guests find their accommodations comfortable and well-equipped, ensuring a pleasant stay. The charming, classic decor and the peaceful, quiet ambiance contribute to an overall enjoyable experience at this reputed venue.
The hotel's attention to detail is evident in features like seating areas with beautiful views, lovely crisp clean linens and spacious bathrooms. These thoughtful touches, combined with the high standards of upkeep and service, make The Upper House a delightful choice for travelers seeking comfort and elegance.
The Upper House receives high praise for its beds with many guests highlighting their comfort. Common descriptors include comfortable, very comfortable and exceptionally comfortable with some even stating they slept like a log or enjoyed a peaceful, comfy night’s sleep. Guests appreciate the large, big and king-sized beds, often noting the ample supply of soft pillows, which contribute to the restful experience.
Despite the overall positive feedback, there are occasional mentions of firmness with some guests finding the beds a bit too firm or the mattresses needing more attention. A few reviews mention uncomfortable pillows, either too fat or too thin and some found the bed head uncomfortable. Uncomfortable sofa beds and small beds were also noted by a few.
The room conditions, such as the layout and temperature, along with the inclusion of bottled water and other amenities, generally received positive remarks, adding to the cozy and relaxing atmosphere of the stay. However, some comments reflected dissatisfaction with room temperature and heating issues. Overall, the comfortable and spacious beds at The Upper House, combined with its delightful ambiance, largely contribute to a restful and enjoyable stay for its guests.
The Upper House has garnered high praise for its impeccable standards of cleanliness. Guests frequently highlight the hotel as super clean, spotlessly clean and impeccably tidy. Rooms are consistently described as very clean, comfortable and well-maintained, emphasizing both cleanliness and comfort as key features. Visitors consistently mention that the housekeeping team ensures rooms are immaculate, maintaining standards that impress even the most discerning travelers.
The interiors are delightfully furnished and the cleanliness extends to every corner, including bathrooms and modern shower rooms that are spotless. Not only are the rooms clean and comfortable, but the facilities throughout the hotel are also well looked after. The well-kept garden and beautiful surroundings create a serene and hygienic environment that guests can enjoy fully.
The cleanliness of the hotel is complemented by the friendly and attentive staff, contributing to a top-notch experience. Whether it's the rooms, the tight tidy English life atmosphere or the excellent food service, guests continuously commend the hotel's ability to combine charm with rigorous cleanliness. This dedication to cleanliness and comfort makes The Upper House a standout choice for anyone seeking a peaceful and pristine retreat.
The Upper House consistently receives accolades for its exceptional staff. Visitors highlight the friendliness and professionalism across all interactions, from check-in to housekeeping. The team is praised for being incredibly helpful, efficient and attentive, often going above and beyond expectations to accommodate guests' needs. Many reviews emphasize the positive demeanor of the staff, noting their warm and welcoming nature that makes guests feel truly at home. Service at The Upper House is described as amazing with thoughtful, polite and well-trained employees who are always ready to assist with a smile. Although there are occasional mentions of staff being stretched or an individual member falling short, these are rare exceptions in an otherwise stellar reputation. Overall, the staff at The Upper House are a significant highlight, consistently leaving a lasting impression on their guests.
The WiFi experience at The Upper House has a mix of positive and negative feedback from guests. On the positive side, many found the internet to be fast and reliable with high-speed access throughout the hotel and great coverage in various areas. Guests appreciated the easy access and stable connections, describing the WiFi as super fast and making note of its good speed.
However, some guests encountered issues, such as difficulty connecting to the WiFi and the network dropping out frequently. In particular, a few guests experienced slow speeds and unreliable connections with some taking multiple attempts and assistance from the receptionist to get connected. While many had a satisfactory experience, there were those who found the internet service to be below their expectations, needing improvement in speed and reliability.
Overall, while The Upper House generally provides strong WiFi service, there are occasional inconsistencies that guests have noted.
The Upper House proves to be a haven for families seeking a comfortable and enjoyable stay. Guests have repeatedly highlighted its family-friendly atmosphere, underscored by the welcoming and accommodating staff. The hotel prides itself on being family-run, which perhaps contributes to its warm and personal touch in service.
Families, whether large groups or small, found the family rooms both comfortable and spacious, ensuring ample space for relaxation. The venue also provided good-sized rooms and function areas that catered well to family events, from weddings to meetings.
A highlight for families with young children is the property's surrounding walking paths, which offer a fun and safe environment for exploration. Moreover, the hotel's dining options cater to family needs with family-style meals and breakfasts.
All in all, The Upper House stands out as a favorable choice for families looking to enjoy quality time together in a setting that feels both inclusive and accommodating.
The Upper House delivers a solid four-star experience with its quaint, traditional Victorian rooms and a luxury touch that leaves a lasting impression. Guests appreciate the large, luxurious rooms, many of which offer a beautiful and dramatic view. The service is consistently good, contributing to an overall wonderful stay. The breakfast is a highlight, adding to the excellent service. Patrons commend the hotel's cleanliness and high quality, describing the space as spotlessly clean and managed with professional attention.
The hotel's restaurant, which overlooks a large garden area, has received praise for its delightful ambiance, making it a perfect spot for a break. The property's Victorian charm combined with modern amenities keeps guests impressed with the setup. Its location is deemed perfect and offers great value for money, making The Upper House an accessible and excellent stop-over for travelers.
The Upper House is noted for its suitability for business travelers, particularly those looking to combine work with a tranquil environment. The hotel offers specialized facilities such as business meeting spaces and a smart business center, fitting for corporate events and professional gatherings. The peaceful country suites with classic decor provide a calm and quiet atmosphere, ideal for work trips.
The accessibility features and well-maintained operational methods ensure a professional environment, while the availability of electric vehicle charging points reflects a forward-thinking approach. Guests can expect professional and friendly staff who are responsive to any business-related concerns. However, it should be noted that the otherwise practical and business-minded amenities could use an improvement in WiFi speed. Overall, The Upper House manages to blend business functionality with a relaxing ambiance, making it a recommendable choice for professionals.
The Upper House has garnered positive feedback for its accessibility features, making it a suitable choice for guests with disabilities. The hotel offers accessible rooms, which include ADA-compliant bathrooms, ensuring convenience and comfort for all guests. Facilities for disabled guests are available throughout the property and the presence of a lift aids in easy mobility. The gardens and terrace rooms are designed to be accessible to everyone, promoting a sense of inclusivity. Guests have appreciated the ease of access to nearby attractions like Wedgewood and Stoke City. Although there was a minor note about the accessible room having a small window, overall impressions remain favorable regarding the hotel's effort to provide accessible and clean accommodations.
The Upper House is a charming and elegant boutique hotel that seamlessly marries historical allure with modern sophistication. Guests consistently praise the hotel's small boutique-like setting and the unique ambiance it provides. The boutique-style rooms, including Victorian country suite rooms, are described as beautiful, stylish and luxurious, exceeding guests' expectations.
The public areas of the hotel retain their original features, enhancing the overall charm of the old building. Visitors find the quirky architectural features particularly delightful, adding to the hotel’s unique charm. The on-site offerings include a boutique coffee restaurant and a boutique breakfast that guests found equally appealing.
Overall, visitors agree that The Upper House delivers an excellent boutique experience with its elegant and historical essence, making it a memorable stay.
The Upper House exudes luxury at a reasonable price, offering a high-end experience from the moment guests arrive. The elegant and comfortable decor, from well-maintained gardens to exquisite traditional elements, creates a fabulous atmosphere of pure luxury. The large rooms, many featuring beautiful views and modern touches, provide an ultra-relaxing stay. Guests have praised the spacious, welcoming and superbly clean rooms, complemented by luxury features and exceptional quality.
The hotel’s classy, upmarket ambiance is enhanced by its historic structure and enchanting period features. The beautiful grounds and a gorgeous sun terrace are noted highlights, providing a tranquil escape. The luxurious surroundings extend to the elegant restaurant and well-appointed common areas. With comfortable super king-sized beds and superbly designed showers, The Upper House ensures every detail contributes to an extraordinary, luxurious experience.
The Upper House is an idyllic venue ideal for couples seeking a romantic getaway. Its beautiful country house setting and peaceful, relaxing atmosphere make it perfect for celebrating special occasions such as anniversaries, honeymoons or birthdays. Guests have noted the hotel's impressive dining experience, highlighting dinners with perfect views that are ideal for anniversaries. The serene and picturesque location offers a romantic sunset view, creating an ideal backdrop for an intimate and memorable stay. Additionally, The Upper House is recognized as a romantic wedding venue, underscoring its suitability for life's most cherished events.
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Location
Guests frequently highlight the hotel’s proximity to local attractions like the World of Wedgwood, the Wedgwood Museum and the Trentham Estate, making it an ideal base for sightseeing. Despite its secluded feel, the hotel is conveniently located near motorways, ensuring easy access for travelers. The quiet, semi-rural setting also provides lovely walkways through fields and quaint villages, enriching the overall stay.
Visitors are equally impressed by the spectacular views from the hotel grounds and rooms, which often enhance the sense of relaxation and disconnection from everyday stress. The property’s countryside charm is further complemented by modern amenities and excellent facilities, ensuring a comfortable and pleasurable stay. Helpful and friendly staff contribute to the welcoming atmosphere, while the presence of a resident hotel cat adds a charming touch to this idyllic haven.
With its perfect blend of natural beauty, historical charm and convenient location, The Upper House promises a memorable and restorative experience for all who visit.
Breakfast
Guests noted the lovely setting of the breakfast area, which added to the overall positive experience. The staff's service is often highlighted as being top-notch, friendly and prompt, though a few reviews mention the service could be slow at times. Despite occasional issues like running out of specific items such as sausages and some breakfasts arriving cold or with small portions, most guests appreciated the ample choices and the quality of offerings.
The breakfast at The Upper House seems to cater well to a majority, though there were a few mentions of limited options for vegans and those with dairy allergies. Nonetheless, guests enjoyed the combination of an à la carte menu and a buffet with drinks, cereals and fresh fruit, enhancing the overall breakfast experience. Despite minor grievances like the occasionally minimal breakfast portions, the consensus is that the breakfast service is a defining feature of a stay at The Upper House, celebrated by guests for its variety, quality and attentive service.
Dinner
Several guests mentioned enjoying meals that were both hot and flavorful with the restaurant providing a cozy and beautiful setting for dining. Feedback about the service was overwhelmingly positive, emphasizing the friendly and supportive staff who contributed to a satisfying dining experience.
Despite the predominantly positive reviews, a few guests mentioned limited menu options and minor inconsistencies in food preparation. For instance, one diner found the fish to be more batter than fish and another noted the absence of crackling on the roast pork. There were also comments about the restaurant needing updates and being occasionally untidy. However, these issues were rare and did not significantly impact the overall positive sentiment.
The family-run aspect of the restaurant contributes to its charm and guests generally enjoyed the relaxing dining environment, whether it was for a sumptuous dinner, a delightful breakfast or even a light meal on the patio. Overall, the combination of excellent food, great value for money and attentive staff makes dining at The Upper House a highly recommended experience.
Rooms
However, a few reviews noted some variability in room sizes with some rooms being described as relatively small or lacking effective temperature control. Despite this, most guests find their accommodations comfortable and well-equipped, ensuring a pleasant stay. The charming, classic decor and the peaceful, quiet ambiance contribute to an overall enjoyable experience at this reputed venue.
The hotel's attention to detail is evident in features like seating areas with beautiful views, lovely crisp clean linens and spacious bathrooms. These thoughtful touches, combined with the high standards of upkeep and service, make The Upper House a delightful choice for travelers seeking comfort and elegance.
Beds
Despite the overall positive feedback, there are occasional mentions of firmness with some guests finding the beds a bit too firm or the mattresses needing more attention. A few reviews mention uncomfortable pillows, either too fat or too thin and some found the bed head uncomfortable. Uncomfortable sofa beds and small beds were also noted by a few.
The room conditions, such as the layout and temperature, along with the inclusion of bottled water and other amenities, generally received positive remarks, adding to the cozy and relaxing atmosphere of the stay. However, some comments reflected dissatisfaction with room temperature and heating issues. Overall, the comfortable and spacious beds at The Upper House, combined with its delightful ambiance, largely contribute to a restful and enjoyable stay for its guests.
Cleanliness
The interiors are delightfully furnished and the cleanliness extends to every corner, including bathrooms and modern shower rooms that are spotless. Not only are the rooms clean and comfortable, but the facilities throughout the hotel are also well looked after. The well-kept garden and beautiful surroundings create a serene and hygienic environment that guests can enjoy fully.
The cleanliness of the hotel is complemented by the friendly and attentive staff, contributing to a top-notch experience. Whether it's the rooms, the tight tidy English life atmosphere or the excellent food service, guests continuously commend the hotel's ability to combine charm with rigorous cleanliness. This dedication to cleanliness and comfort makes The Upper House a standout choice for anyone seeking a peaceful and pristine retreat.
Staff
Wi-Fi
However, some guests encountered issues, such as difficulty connecting to the WiFi and the network dropping out frequently. In particular, a few guests experienced slow speeds and unreliable connections with some taking multiple attempts and assistance from the receptionist to get connected. While many had a satisfactory experience, there were those who found the internet service to be below their expectations, needing improvement in speed and reliability.
Overall, while The Upper House generally provides strong WiFi service, there are occasional inconsistencies that guests have noted.
Family
Families, whether large groups or small, found the family rooms both comfortable and spacious, ensuring ample space for relaxation. The venue also provided good-sized rooms and function areas that catered well to family events, from weddings to meetings.
A highlight for families with young children is the property's surrounding walking paths, which offer a fun and safe environment for exploration. Moreover, the hotel's dining options cater to family needs with family-style meals and breakfasts.
All in all, The Upper House stands out as a favorable choice for families looking to enjoy quality time together in a setting that feels both inclusive and accommodating.
4 Star
The hotel's restaurant, which overlooks a large garden area, has received praise for its delightful ambiance, making it a perfect spot for a break. The property's Victorian charm combined with modern amenities keeps guests impressed with the setup. Its location is deemed perfect and offers great value for money, making The Upper House an accessible and excellent stop-over for travelers.
Business
The accessibility features and well-maintained operational methods ensure a professional environment, while the availability of electric vehicle charging points reflects a forward-thinking approach. Guests can expect professional and friendly staff who are responsive to any business-related concerns. However, it should be noted that the otherwise practical and business-minded amenities could use an improvement in WiFi speed. Overall, The Upper House manages to blend business functionality with a relaxing ambiance, making it a recommendable choice for professionals.
Accessible
Boutique-Style
The public areas of the hotel retain their original features, enhancing the overall charm of the old building. Visitors find the quirky architectural features particularly delightful, adding to the hotel’s unique charm. The on-site offerings include a boutique coffee restaurant and a boutique breakfast that guests found equally appealing.
Overall, visitors agree that The Upper House delivers an excellent boutique experience with its elegant and historical essence, making it a memorable stay.
Luxury
The hotel’s classy, upmarket ambiance is enhanced by its historic structure and enchanting period features. The beautiful grounds and a gorgeous sun terrace are noted highlights, providing a tranquil escape. The luxurious surroundings extend to the elegant restaurant and well-appointed common areas. With comfortable super king-sized beds and superbly designed showers, The Upper House ensures every detail contributes to an extraordinary, luxurious experience.
Romantic
No, The Upper House doesn't have any pool.
No, a spa isn't available at The Upper House.
No, The Upper House doesn't allow dogs.
No, parking facilities aren't available at The Upper House.
No, The Upper House doesn't have a gym.
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