Mercure Sydney
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Summary of reviewsMercure Sydney stands out as a top choice for visitors due to its strategic location in the heart of Sydney, close to public transport options like Central Station and a variety of dining and shopping areas, including Darling Harbour and Chinatown. Its central position makes it ideal for exploring the city's vibrant offerings and provides easy access to key sites and event venues. Guests consistently praise the hotel’s excellent location, modern amenities and overall cleanliness, which contribute significantly to a comfortable and convenient stay.
The hotel's breakfast buffet is highly regarded for its variety and quality, catering to different dietary needs including gluten-free items. The extensive selection and friendly staff make the breakfast experience enjoyable for most guests, although some have noted occasional crowding and minor quality issues. Dinner at Mercure Sydney is also well-received with the on-site restaurants and bars offering delicious meals and drinks, adding to the pleasant dining experience. Eve’s Bar and Platform 818 were particularly noted for their quality food and welcoming atmosphere.
Rooms at Mercure Sydney are commended for their cleanliness, comfort and modern facilities like colorful LED lighting and blackout curtains, which enhance the stay, especially for families. Despite some rooms being on the smaller side, their well-organized layout and soundproofing ensure a restful environment. The hotel’s maintenance and cleanliness are generally well-regarded with minor concerns noted about communal areas needing more attention.
The extraordinary staff at Mercure Sydney are frequently highlighted for their friendliness, professionalism and efficiency. Their accommodating and welcoming service significantly enhances the guest experience with many instances of staff going above and beyond to assist visitors.
While the free WiFi service receives mixed reviews with some experiencing connectivity issues, most guests appreciate the internet access provided. The gym and pool areas similarly receive varied feedback. The gym is well-equipped and clean but noted for being small and occasionally in need of better maintenance. The pool, particularly enjoyed by families, is praised for its cleanliness and views, although some guests have experienced minor maintenance and safety concerns.
Parking at the hotel is convenient and secure, but many guests find the fees steep and the spaces tight, especially for larger vehicles. Despite these mixed reviews, the overall experience at Mercure Sydney remains highly positive with its excellent location, modern amenities and outstanding staff service making it a favored choice for both solo travelers and families.
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The hotel's breakfast buffet is highly regarded for its variety and quality, catering to different dietary needs including gluten-free items. The extensive selection and friendly staff make the breakfast experience enjoyable for most guests, although some have noted occasional crowding and minor quality issues. Dinner at Mercure Sydney is also well-received with the on-site restaurants and bars offering delicious meals and drinks, adding to the pleasant dining experience. Eve’s Bar and Platform 818 were particularly noted for their quality food and welcoming atmosphere.
Rooms at Mercure Sydney are commended for their cleanliness, comfort and modern facilities like colorful LED lighting and blackout curtains, which enhance the stay, especially for families. Despite some rooms being on the smaller side, their well-organized layout and soundproofing ensure a restful environment. The hotel’s maintenance and cleanliness are generally well-regarded with minor concerns noted about communal areas needing more attention.
The extraordinary staff at Mercure Sydney are frequently highlighted for their friendliness, professionalism and efficiency. Their accommodating and welcoming service significantly enhances the guest experience with many instances of staff going above and beyond to assist visitors.
While the free WiFi service receives mixed reviews with some experiencing connectivity issues, most guests appreciate the internet access provided. The gym and pool areas similarly receive varied feedback. The gym is well-equipped and clean but noted for being small and occasionally in need of better maintenance. The pool, particularly enjoyed by families, is praised for its cleanliness and views, although some guests have experienced minor maintenance and safety concerns.
Parking at the hotel is convenient and secure, but many guests find the fees steep and the spaces tight, especially for larger vehicles. Despite these mixed reviews, the overall experience at Mercure Sydney remains highly positive with its excellent location, modern amenities and outstanding staff service making it a favored choice for both solo travelers and families.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Sydney's Mercure hotel is a beacon of convenience and accessibility in the bustling heart of the city. With numerous positive reviews highlighting its strategic placement, it's evident that location is one of the hotel's most celebrated features. The hotel is centrally located with the Central Station only a few minutes away. This makes it an ideal choice for travelers planning to explore Sydney or those needing straightforward transport links to the airport.
Guests praise the close proximity to various public transport options, including buses, trams and light rail, which makes navigating the city a breeze. The surrounding area is teeming with dining options with restaurants, cafes and Chinatown within walking distance. The nearby attractions like Darling Harbour, Haymarket and major shopping centers offer plenty of entertainment and shopping opportunities.
The Mercure is also within easy reach of key sites such as the Capitol Theatre, making it perfect for culture enthusiasts. Visitors attending conferences or specific events in the city find the hotel's location particularly beneficial, as it is close enough to a range of venues while remaining pleasantly quiet, despite its central position.
In addition to its excellent location, the Mercure Sydney is commended for its cleanliness and modern amenities, adding a layer of comfort and ease to the stay. Overall, this hotel is a top choice for those looking to balance convenience with comfort while exploring Sydney's vibrant offerings.
Guests at Mercure Sydney have widely praised the hotel's breakfast offerings, which primarily consist of a comprehensive and delicious buffet. Many guests described the breakfast as amazing, superb and fantastic, highlighting the extensive variety of hot and cold dishes available. The buffet breakfast was consistently noted for its plentiful options that catered to different dietary needs, including gluten-free items and abundant yogurt selections, making it a hit with both adults and children.
The breakfast is also considered good value for money, often described as worth the additional fee and guests frequently mentioned the friendly and helpful staff that enhanced their morning experience. Special mentions to the exceptional customer service provided by staff members like Roja and Ivy, who contributed significantly to positive reviews.
However, a few guests found the breakfast area to be chaotic and crowded at times with long lines and occasional waits. Some mentioned that the breakfast could be expensive and that certain items were below expectations, such as stale bakery goods, overcooked bacon and sausages. Despite these minor setbacks, the consensus is that the extensive and delicious buffet, combined with the great location and excellent overall service, makes the breakfast at Mercure Sydney a highly positive experience for most guests.
Located conveniently with access to a variety of local eateries and attractions, Mercure Sydney offers a delightful dining experience right within the hotel premises. Guests consistently praise the delicious food served at the hotel's bar and restaurant with many enjoying amazing quality meals and drinks during their stay. Eve’s Bar stands out for its delicious cocktails, quality bar food and a welcoming atmosphere for younger patrons. Happy hour at the bar and nightcaps are also popular among guests.
The dining setup at Platform 818 has received mixed reviews regarding customer service, but the quality of the food remains a highlight. Guests have enjoyed hot, delicious and well-prepared dinners with special mention of the American breakfast and the commendable chef for making the first-night dinner memorable. The restaurant menu offers good value for money, despite some occasional slow service and average room service meals.
While some guests experienced minor inconveniences, such as app issues for room service and the pizza not being cooked to perfection, the overall sentiment remains positive. The amazing views and easy access to local food options, including Chinatown, add to the hotel's charm. With special commendations for the manager, Dominic and satisfactory service, dining at Mercure Sydney’s bar and restaurants proves to be a delightful experience for many visitors.
Mercure Sydney offers a mix of experiences when it comes to rooms with an emphasis on cleanliness, comfort and modernity. Guests frequently appreciated the quiet and soundproofed rooms, which is a boon for light sleepers and those needing to unwind. The upgraded and renovated rooms are often highlighted, showcasing modern amenities like colorful LED lighting and blackout curtains that many found delightful, especially families with children.
Despite some rooms being compact, their well-organized layout helps maximize space and maintain comfort. Most guests were pleased with the cleanliness and maintenance of their rooms with comfortable beds and modern bathrooms being a common praise. The hotel’s central location near public transport options and various dining spots adds a layer of convenience for travelers.
However, the size of the rooms seems to be a sticking point for many with several noting that rooms were smaller than expected, especially in the context of family stays. Some guests also pointed out minor issues like dated paint, tired decor in certain areas or occasional dust and cleanliness problems.
Overall, Mercure Sydney manages to deliver a satisfying stay for most guests, balancing between cozy, clean and modern accommodations in a bustling area, making it a practical choice for visitors looking for convenience and comfort.
Mercure Sydney has garnered mixed reviews regarding the comfort of its beds. On the positive side, many guests have praised the beds for their comfort, describing them as very comfortable, soft and even providing the best sleep ever. Cleanliness is also noteworthy with beds and rooms being consistently mentioned as clean. The hotel seems to be especially accommodating for families, adding ease to trips with young children.
However, there are some recurring issues. Several guests found the beds to be too hard, lumpy or even uncomfortable with instances of noisy beds and springs causing restless nights. Pillow comfort varies significantly with some finding them too flat or hard, although extra pillows and blankets are available.
In essence, while many have enjoyed restful nights on Mercure Sydney's beds, others have had less favorable experiences, indicating that the hotel could benefit from standardizing the comfort level of its bedding.
Mercure Sydney exudes a modern charm with its overall high standards of cleanliness, as frequently highlighted by guests. The majority of visitors commend the hotel for its well-maintained rooms that are consistently clean, comfortable and spacious, providing a reassuring environment whether for families or solo travelers. The contemporary design of the rooms alongside the comfortable clean bedding and spotless bathrooms often enhance the guests' experience.
Guests also appreciate the daily thorough cleaning services ensuring rooms are tidy and refreshed with sufficient amenities provided promptly. However, attention to detail in cleaning varies with some reviews hinting at occasional missed spots, dusty areas and instances where cleanliness could be improved, such as stained carpets and communal hallways needing better upkeep.
The lobby and room environments are often praised for their neatness, though some communal spaces like corridors and elevators have been noted for needing more rigorous cleaning. Additionally, some guests report minor issues such as dated bathroom fixtures, dusty corners and necessary updates in certain areas, yet these do not broadly detract from the overall clean impression.
The hotel's modern and clean design, combined with exceptional staff service, provides a consistent standard of cleanliness and comfort. Despite minor upkeep concerns in communal areas, the cleanliness at Mercure Sydney is generally well-regarded, contributing positively to the guest experience.
Mercure Sydney is widely praised for its extraordinary team. Numerous reviews highlight the staff's friendliness, helpfulness and professionalism, portraying them as a core strength of the hotel. Many guests describe their interactions with the hotel staff as efficient, accommodating and welcoming with special mentions for the front desk and concierge who often go above and beyond to assist.
Visitors appreciate the smooth and swift check-in and check-out processes and the courteous and informative nature of the personnel. The hotel team is commended not only for their professional demeanor but also for their warmth, making guests feel truly attended to during their stay. Even in instances where minor issues arose, the staff's quick and effective responses are noted positively.
The hospitality extends beyond front desk interactions. The bar and restaurant teams receive accolades for their outstanding service, adding to the overall pleasant experience at the hotel. Housekeeping staff also contribute significantly, maintaining cleanliness and comfort in the rooms, ensuring a welcoming environment for all guests.
Moreover, there are mentions of specific staff members who have left lasting impressions with their exceptional service, such as a thoughtful manager who accommodated a missed breakfast without hesitation. Such gestures highlight the personalized and caring approach that defines the service at Mercure Sydney.
Overall, the consistently positive feedback about the staff illustrates their role in making stays memorable, adding value to the already favorable aspects of the hotel's location and amenities.
Guests at Mercure Sydney had mixed experiences with the hotel’s WiFi service. While some found the internet to be fast, reliable and capable of supporting necessary activities, others reported significant connectivity issues. Positive feedback highlighted good WiFi signals in certain areas with free access particularly appreciated by Accor members. However, many guests encountered slow or unreliable connections, difficulty in logging in and interruptions that required them to leave their rooms to connect. Additionally, there were mentions of the lack of access to streaming services like Netflix and issues with TV reception. Despite the availability of free WiFi, several guests felt that the service did not meet the expected standards for an establishment of this stature.
Mercure Sydney offers a gym that elicits mixed reviews. On the positive side, guests have found the gym to be well-equipped and exceptionally clean. It's described as modern, well-maintained and providing good workout options. The presence of a sauna and a warm pool is also appreciated, adding to the fitness experience. Many guests have enjoyed their gym time, finding the facilities satisfactory and the gym staff amazing.
However, there are notable criticisms. Some visitors found the gym to be small, cramped and lacking in essential equipment such as dumbbells. There were mentions of the gym being dirty, under-maintained and in need of disinfectant sprays. Equipment malfunctions and a general sense of the gym needing a refurbishment were also highlighted. Complaints about poor airflow and the gym being stuffy were raised, which affected user comfort during workouts.
While the gym provides a decent experience for many, it appears there is room for improvement to meet the expectations of all guests.
Mercure Sydney offers an inviting indoor heated rooftop pool that many guests find enjoyable, especially families and children. Reviews highlight the spaciousness and cleanliness of the pool, noting it as a great spot to relax, swim and enjoy lovely views. The pool is well-placed within the hotel, though some guests found it a bit tricky to locate.
While the pool facilities are generally well-maintained, it occasionally suffers from heating issues with some guests mentioning the heater and sauna not working simultaneously or the pool not being adequately heated. Nonetheless, kids particularly enjoy the pool and it is praised for being a good size for families, though it can feel small and crowded during peak times.
Certain safety concerns have been raised, such as slippery stairs and minimal grip on the pool access steps. Additionally, the pool area could benefit from more seating, regular cleaning and better maintenance to address occasional murkiness and clutter.
Towel availability is another point of critique with guests sometimes needing to request them. Despite these drawbacks, the pool remains a valued amenity, enhancing the overall experience at Mercure Sydney.
The parking situation at Mercure Sydney has garnered mixed reviews from guests. On the positive side, numerous travelers appreciated the easy access and convenience of the on-site parking. Many found the parking to be very secure with some enjoying the benefit of free and secure undercover parking. The helpfulness of the staff in assisting with parking also received praise, contributing to an overall hassle-free experience. Additionally, the availability of street parking within a few minutes' walk was noted as a favorable alternative.
However, some aspects of the parking have left guests less than satisfied. It was frequently mentioned that the parking fees are considered steep with charges around $45 to $50 per night deemed expensive by many. The tight and limited parking spaces, particularly unsuitable for larger vehicles, were also a recurrent issue. Flooding in the ground-level parking areas and the costly nature of the parking were additional drawbacks mentioned.
On the whole, while the ease of access and security of the parking options were highly valued, the high costs and limited, narrow spaces were points of concern that some guests felt could be improved.
Mercure Sydney stands out as a family-friendly hotel, offering a range of amenities and activities that cater to guests of all ages. The hotel's proximity to transportation hubs and Central Sydney makes it a convenient choice for families looking to explore the city. The family pool receives positive feedback with many children enjoying the chance to swim. The pool area, gym and family-friendly common areas are easily accessible.
Family rooms are clean, comfortable and spacious enough for a family of four, making the stay cozy and manageable. Safety measures, such as the removal of mini bar options, ensure a child-friendly environment. While there were occasional concerns about room size and cleanliness, the overall sentiment is that the accommodations are suitable for family stays.
Activities for children include swimming, engaging with hotel-provided Christmas packs and enjoying the vibrant atmosphere. The hotel also accommodates animal-loving families, creating a welcoming environment for all members, including pets.
The buffet breakfast is a popular choice among families, although some guests noted that additional family amenities would enhance the experience. Despite minor drawbacks, such as the modest size of the pool and occasional noise, the general consensus is that Mercure Sydney is a great option for families. It's rated highly for its family-friendly vibe, excellent location and the positive experiences shared by kids during their stay.
Mercure Sydney boasts a prime location with convenient access to the vibrant nightlife of the city. Its close proximity to nightclubs and a variety of dining options, including restaurants and bars, makes it an excellent choice for those looking to explore Sydney's dynamic evening scene. Despite the lively surroundings, the area remains calm and secure at night, ensuring a comfortable stay. Guests have found the hotel's adjacency to Central Station particularly advantageous with numerous fast food options available just outside. Additionally, being within walking distance of city attractions, including the renowned Vivid Sydney festival, adds to the hotel's appeal, especially on busy Friday nights.
Mercure Sydney justifies its four-star rating with a range of positive aspects noted by guests. The hotel is appreciated for its modern rooms and excellent facilities, which uphold the standards expected of a four-star property. Cleanliness and comfort are consistently highlighted, reflecting the well-maintained nature of the hotel. The great location is frequently mentioned, providing convenient access to local attractions and amenities. Guests find the hotel to offer excellent value with rooms available at reasonable and sometimes affordable prices. The breakfast is praised for its quality, further enhancing the overall guest experience. While there were a few comments about the check-in process being somewhat labored and some room rates considered high, overall, Mercure Sydney meets and occasionally exceeds the four-star expectations. The facilities, including a great pool and the attentive handling of any issues contribute to an excellent stay, positioning Mercure Sydney as a strong contender among four-star hotels in the area.
Mercure Sydney presents itself as an excellent choice for business travelers, meeting and often exceeding expectations with its wide array of convenient and efficient facilities. Its location is particularly advantageous for those attending nearby conferences, making it a practical hub for business activities. Among its offerings are well-appointed conference rooms and a spacious business center, providing ample opportunities for work both during and after hours.
The hotel stands out with its excellent and helpful business amenities, including reliable Wi-Fi and a good workspace area. Business services are accessible and designed to support a productive stay, often coming at a low cost, which adds to the overall convenience. The service is consistently exceptional, making business stays notably enjoyable.
Parking facilities enhance the overall convenience for those traveling by car and despite some extra charges for amenities, the inclusion of free access to various business services adds significant value. As a business-oriented hotel with great facilities tailored specifically for business travelers, Mercure Sydney ensures that every aspect of the stay is conducive to professional needs. It's a superb choice for those seeking an efficient and supportive environment for a business trip.
The Mercure Sydney seems to be a favorable choice for guests with disabilities, based on several positive aspects highlighted in reviews. The hotel offers good accessibility options with an elevator that ensures easy movement across all floors, including access to the rooms via room key. It's accessible by tram and other modes of public transport, making it convenient for reaching various city points and multiple shops. Proximity to the airport adds to its convenience, especially for travelers with mobility challenges.
Guests appreciated the accessible entry and the convenience of having an elevator nearby. Despite some issues with pool access and the location not being ideal for older individuals, the staff received commendation for their assistance in making necessary accommodations. Wheelchairs and families could effortlessly access the rooms, enhancing the overall stay experience.
The heated pool at Mercure Sydney has garnered mixed feedback from guests. Many appreciated the indoor pool's clean and spacious environment, describing it as fantastic and wonderful, especially in the mornings when it seemed warmer. Guests also highlighted that the pool and accompanying sauna are very good, adding to the hotel's appeal. However, some reviews pointed out inconsistencies with the pool's temperature, mentioning that it was often quite cold despite claims of being heated. Issues with the pool heater and the filter not working were also noted, impacting the overall experience. Despite these concerns, the hotel's friendly staff, comfortable rooms and great location provide reasons to consider a stay here, even if the pool may not always meet expectations.
The reviews of the Mercure Sydney highlight mixed impressions regarding the hotel's indoor pool. On the bright side, many guests appreciated the refreshing quality of the indoor heated pool, especially noting that it was fantastic for children to swim in and calling it a fabulous feature. The heated pool was specifically mentioned as a positive aspect by multiple reviewers, making it a particular draw for families. Guests also mentioned enjoying the rooftop pool and sauna with some finding it an enjoyable activity with their children.
However, not all feedback was positive. Some guests found the water to be uncomfortably cold and the pool area not entirely comfortable. A few highlighted cleanliness concerns, mentioning very dirty conditions and milky water. The size of the pool received some criticism as well with references to it being tiny. Additionally, there were reports of malfunctions during their stay which detracted from the overall experience.
Despite mixed reviews, the indoor pool remains a noteworthy amenity of the hotel, offering a pleasant swimming option, particularly appreciated by families with children.
Mercure Sydney offers a luxurious experience with a variety of amenities that add to its appeal. The hotel is well-regarded, often rated excellent and boasting a 4-star status. While some guests feel it is slightly overpriced for the type of property and rooms, the overall luxury feel remains a significant draw. Features like having Netflix available on the TV enhance the sense of comfort and luxury. The hotel is seen as a favorable choice for those seeking a good price-quality ratio with many guests likely to prefer it for its high-quality offerings.
Location Show Map
Location
Guests praise the close proximity to various public transport options, including buses, trams and light rail, which makes navigating the city a breeze. The surrounding area is teeming with dining options with restaurants, cafes and Chinatown within walking distance. The nearby attractions like Darling Harbour, Haymarket and major shopping centers offer plenty of entertainment and shopping opportunities.
The Mercure is also within easy reach of key sites such as the Capitol Theatre, making it perfect for culture enthusiasts. Visitors attending conferences or specific events in the city find the hotel's location particularly beneficial, as it is close enough to a range of venues while remaining pleasantly quiet, despite its central position.
In addition to its excellent location, the Mercure Sydney is commended for its cleanliness and modern amenities, adding a layer of comfort and ease to the stay. Overall, this hotel is a top choice for those looking to balance convenience with comfort while exploring Sydney's vibrant offerings.
Breakfast
The breakfast is also considered good value for money, often described as worth the additional fee and guests frequently mentioned the friendly and helpful staff that enhanced their morning experience. Special mentions to the exceptional customer service provided by staff members like Roja and Ivy, who contributed significantly to positive reviews.
However, a few guests found the breakfast area to be chaotic and crowded at times with long lines and occasional waits. Some mentioned that the breakfast could be expensive and that certain items were below expectations, such as stale bakery goods, overcooked bacon and sausages. Despite these minor setbacks, the consensus is that the extensive and delicious buffet, combined with the great location and excellent overall service, makes the breakfast at Mercure Sydney a highly positive experience for most guests.
Dinner
The dining setup at Platform 818 has received mixed reviews regarding customer service, but the quality of the food remains a highlight. Guests have enjoyed hot, delicious and well-prepared dinners with special mention of the American breakfast and the commendable chef for making the first-night dinner memorable. The restaurant menu offers good value for money, despite some occasional slow service and average room service meals.
While some guests experienced minor inconveniences, such as app issues for room service and the pizza not being cooked to perfection, the overall sentiment remains positive. The amazing views and easy access to local food options, including Chinatown, add to the hotel's charm. With special commendations for the manager, Dominic and satisfactory service, dining at Mercure Sydney’s bar and restaurants proves to be a delightful experience for many visitors.
Rooms
Despite some rooms being compact, their well-organized layout helps maximize space and maintain comfort. Most guests were pleased with the cleanliness and maintenance of their rooms with comfortable beds and modern bathrooms being a common praise. The hotel’s central location near public transport options and various dining spots adds a layer of convenience for travelers.
However, the size of the rooms seems to be a sticking point for many with several noting that rooms were smaller than expected, especially in the context of family stays. Some guests also pointed out minor issues like dated paint, tired decor in certain areas or occasional dust and cleanliness problems.
Overall, Mercure Sydney manages to deliver a satisfying stay for most guests, balancing between cozy, clean and modern accommodations in a bustling area, making it a practical choice for visitors looking for convenience and comfort.
Beds
However, there are some recurring issues. Several guests found the beds to be too hard, lumpy or even uncomfortable with instances of noisy beds and springs causing restless nights. Pillow comfort varies significantly with some finding them too flat or hard, although extra pillows and blankets are available.
In essence, while many have enjoyed restful nights on Mercure Sydney's beds, others have had less favorable experiences, indicating that the hotel could benefit from standardizing the comfort level of its bedding.
Cleanliness
Guests also appreciate the daily thorough cleaning services ensuring rooms are tidy and refreshed with sufficient amenities provided promptly. However, attention to detail in cleaning varies with some reviews hinting at occasional missed spots, dusty areas and instances where cleanliness could be improved, such as stained carpets and communal hallways needing better upkeep.
The lobby and room environments are often praised for their neatness, though some communal spaces like corridors and elevators have been noted for needing more rigorous cleaning. Additionally, some guests report minor issues such as dated bathroom fixtures, dusty corners and necessary updates in certain areas, yet these do not broadly detract from the overall clean impression.
The hotel's modern and clean design, combined with exceptional staff service, provides a consistent standard of cleanliness and comfort. Despite minor upkeep concerns in communal areas, the cleanliness at Mercure Sydney is generally well-regarded, contributing positively to the guest experience.
Staff
Visitors appreciate the smooth and swift check-in and check-out processes and the courteous and informative nature of the personnel. The hotel team is commended not only for their professional demeanor but also for their warmth, making guests feel truly attended to during their stay. Even in instances where minor issues arose, the staff's quick and effective responses are noted positively.
The hospitality extends beyond front desk interactions. The bar and restaurant teams receive accolades for their outstanding service, adding to the overall pleasant experience at the hotel. Housekeeping staff also contribute significantly, maintaining cleanliness and comfort in the rooms, ensuring a welcoming environment for all guests.
Moreover, there are mentions of specific staff members who have left lasting impressions with their exceptional service, such as a thoughtful manager who accommodated a missed breakfast without hesitation. Such gestures highlight the personalized and caring approach that defines the service at Mercure Sydney.
Overall, the consistently positive feedback about the staff illustrates their role in making stays memorable, adding value to the already favorable aspects of the hotel's location and amenities.
Wi-Fi
Gym
However, there are notable criticisms. Some visitors found the gym to be small, cramped and lacking in essential equipment such as dumbbells. There were mentions of the gym being dirty, under-maintained and in need of disinfectant sprays. Equipment malfunctions and a general sense of the gym needing a refurbishment were also highlighted. Complaints about poor airflow and the gym being stuffy were raised, which affected user comfort during workouts.
While the gym provides a decent experience for many, it appears there is room for improvement to meet the expectations of all guests.
Pool
While the pool facilities are generally well-maintained, it occasionally suffers from heating issues with some guests mentioning the heater and sauna not working simultaneously or the pool not being adequately heated. Nonetheless, kids particularly enjoy the pool and it is praised for being a good size for families, though it can feel small and crowded during peak times.
Certain safety concerns have been raised, such as slippery stairs and minimal grip on the pool access steps. Additionally, the pool area could benefit from more seating, regular cleaning and better maintenance to address occasional murkiness and clutter.
Towel availability is another point of critique with guests sometimes needing to request them. Despite these drawbacks, the pool remains a valued amenity, enhancing the overall experience at Mercure Sydney.
Parking
However, some aspects of the parking have left guests less than satisfied. It was frequently mentioned that the parking fees are considered steep with charges around $45 to $50 per night deemed expensive by many. The tight and limited parking spaces, particularly unsuitable for larger vehicles, were also a recurrent issue. Flooding in the ground-level parking areas and the costly nature of the parking were additional drawbacks mentioned.
On the whole, while the ease of access and security of the parking options were highly valued, the high costs and limited, narrow spaces were points of concern that some guests felt could be improved.
Family
Family rooms are clean, comfortable and spacious enough for a family of four, making the stay cozy and manageable. Safety measures, such as the removal of mini bar options, ensure a child-friendly environment. While there were occasional concerns about room size and cleanliness, the overall sentiment is that the accommodations are suitable for family stays.
Activities for children include swimming, engaging with hotel-provided Christmas packs and enjoying the vibrant atmosphere. The hotel also accommodates animal-loving families, creating a welcoming environment for all members, including pets.
The buffet breakfast is a popular choice among families, although some guests noted that additional family amenities would enhance the experience. Despite minor drawbacks, such as the modest size of the pool and occasional noise, the general consensus is that Mercure Sydney is a great option for families. It's rated highly for its family-friendly vibe, excellent location and the positive experiences shared by kids during their stay.
Nightlife
4 Star
Business
The hotel stands out with its excellent and helpful business amenities, including reliable Wi-Fi and a good workspace area. Business services are accessible and designed to support a productive stay, often coming at a low cost, which adds to the overall convenience. The service is consistently exceptional, making business stays notably enjoyable.
Parking facilities enhance the overall convenience for those traveling by car and despite some extra charges for amenities, the inclusion of free access to various business services adds significant value. As a business-oriented hotel with great facilities tailored specifically for business travelers, Mercure Sydney ensures that every aspect of the stay is conducive to professional needs. It's a superb choice for those seeking an efficient and supportive environment for a business trip.
Accessible
Guests appreciated the accessible entry and the convenience of having an elevator nearby. Despite some issues with pool access and the location not being ideal for older individuals, the staff received commendation for their assistance in making necessary accommodations. Wheelchairs and families could effortlessly access the rooms, enhancing the overall stay experience.
Heated Pool
Indoor Pool
However, not all feedback was positive. Some guests found the water to be uncomfortably cold and the pool area not entirely comfortable. A few highlighted cleanliness concerns, mentioning very dirty conditions and milky water. The size of the pool received some criticism as well with references to it being tiny. Additionally, there were reports of malfunctions during their stay which detracted from the overall experience.
Despite mixed reviews, the indoor pool remains a noteworthy amenity of the hotel, offering a pleasant swimming option, particularly appreciated by families with children.
Luxury
Yes, Mercure Sydney has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Sydney.
No, Mercure Sydney doesn't allow dogs.
Yes, parking facilities are available at Mercure Sydney.
Yes, Mercure Sydney has a gym.
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