5-Star HotelSummary of reviews related to the '5 Star' categoryThe Grand Hotel Palace has garnered mixed reviews, predominantly highlighting discrepancies in its five-star rating claim. Many guests feel that the hotel does not meet the standards expected of a five-star establishment. Common complaints include poorly maintained structures, antiquated bathrooms and a lack of essential amenities such as conditioner in the rooms. A number of reviewers found the breakfast to be subpar for a five-star hotel, describing it as poor or even terrible with items not replenished on the buffet table.
The historical ambiance of the hotel was appreciated to some extent, although it did not offset the negative aspects for many guests. Complaints about dirty rugs and overall cleanliness were recurrent in the reviews. While some guests appreciated the cordial reception and hearty or rich breakfast, these positives were not sufficient to negate the overall disappointment expressed by many.
There were also mentions that the hotel’s facilities and services fall short of international five-star standards with some guests feeling that the hotel resembles a three-star establishment in its current state. Despite a few services and elements meeting five-star expectations, the overall consensus among reviewers is that the hotel does not live up to its proclaimed five-star status and requires significant renovations and improvements to match up to such a rating.
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