Copal Tulum Hotel
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Summary of reviewsCopal Tulum Hotel, situated in Aldea Zama, offers a tranquil escape positioned conveniently between downtown Tulum and its beautiful beaches. Guests appreciate its quiet, jungle-inspired ambiance, making it an ideal retreat for those seeking a secluded and peaceful environment. However, personal transportation is recommended as the area is still developing and many popular spots aren't within easy walking distance.
The hotel’s breakfast service receives widespread praise for its delicious à la carte options like avocado toast and fresh fruit salad. However, the cost can be seen as steep by some and service inconsistencies occasionally mar the experience. The two on-site dining options, including the highly acclaimed Kokoro Japanese restaurant, receive rave reviews for their delicious Sushi and other exquisite dishes, though the high prices are remarked upon. Overall, the dining experiences at Copal Tulum are generally positive.
Rooms at Copal Tulum are spacious, clean and elegantly designed, often featuring natural elements that create a relaxing atmosphere. Many rooms boast private balconies or even private pools, adding luxury to the stay. Despite minor issues like soundproofing and occasional maintenance problems, the accommodations are largely praised for their comfort and beautiful jungle views. The hotel staff are repeatedly commended for their friendliness and professionalism, enhancing guests’ overall experience through attentive service and warm personal interactions.
Cleanliness standards at Copal Tulum are generally upheld well with rooms and common areas like pools and gyms maintained diligently. There are occasional reports of housekeeping lapses, but these are often outweighed by the numerous positive comments about the hotel's cleanliness and aesthetic appeal.
The hotel provides free WiFi, but connectivity can be inconsistent and unreliable. While some guests experience fast and reliable internet, especially useful for communication apps like WhatsApp, others find the service intermittent and slow, affecting their stay negatively.
The gym at Copal Tulum, though small, is sufficient for basic workouts and is complemented by a variety of yoga and wellness activities. There are some criticisms regarding the limited and sometimes faulty equipment, but the gym still offers a good option for maintaining fitness routines during vacations.
The swimming pools, including an admired infinity pool on the rooftop, are well-maintained and praised for their beautiful design and relaxing ambiance. Some rooms even feature private pools, which add a touch of luxury. Occasional issues such as limited loungers, clean towels and pool maintenance interruptions were noted but didn’t overshadow the overall positive reception.
Parking at the hotel is generally convenient with numerous free and secure parking options, though availability can sometimes be inconsistent. For guests who rely on rental cars, the efficient transport services, including car and bike rentals and taxis, are especially appreciated.
In summary, Copal Tulum Hotel offers a secluded and tranquil retreat with beautiful, spacious rooms and excellent dining options. Despite minor issues like occasional service lapses, intermittent WiFi and limited gym facilities, the friendly staff, aesthetically pleasing environment and well-maintained pools make it a compelling choice for a peaceful stay in Tulum.
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The hotel’s breakfast service receives widespread praise for its delicious à la carte options like avocado toast and fresh fruit salad. However, the cost can be seen as steep by some and service inconsistencies occasionally mar the experience. The two on-site dining options, including the highly acclaimed Kokoro Japanese restaurant, receive rave reviews for their delicious Sushi and other exquisite dishes, though the high prices are remarked upon. Overall, the dining experiences at Copal Tulum are generally positive.
Rooms at Copal Tulum are spacious, clean and elegantly designed, often featuring natural elements that create a relaxing atmosphere. Many rooms boast private balconies or even private pools, adding luxury to the stay. Despite minor issues like soundproofing and occasional maintenance problems, the accommodations are largely praised for their comfort and beautiful jungle views. The hotel staff are repeatedly commended for their friendliness and professionalism, enhancing guests’ overall experience through attentive service and warm personal interactions.
Cleanliness standards at Copal Tulum are generally upheld well with rooms and common areas like pools and gyms maintained diligently. There are occasional reports of housekeeping lapses, but these are often outweighed by the numerous positive comments about the hotel's cleanliness and aesthetic appeal.
The hotel provides free WiFi, but connectivity can be inconsistent and unreliable. While some guests experience fast and reliable internet, especially useful for communication apps like WhatsApp, others find the service intermittent and slow, affecting their stay negatively.
The gym at Copal Tulum, though small, is sufficient for basic workouts and is complemented by a variety of yoga and wellness activities. There are some criticisms regarding the limited and sometimes faulty equipment, but the gym still offers a good option for maintaining fitness routines during vacations.
The swimming pools, including an admired infinity pool on the rooftop, are well-maintained and praised for their beautiful design and relaxing ambiance. Some rooms even feature private pools, which add a touch of luxury. Occasional issues such as limited loungers, clean towels and pool maintenance interruptions were noted but didn’t overshadow the overall positive reception.
Parking at the hotel is generally convenient with numerous free and secure parking options, though availability can sometimes be inconsistent. For guests who rely on rental cars, the efficient transport services, including car and bike rentals and taxis, are especially appreciated.
In summary, Copal Tulum Hotel offers a secluded and tranquil retreat with beautiful, spacious rooms and excellent dining options. Despite minor issues like occasional service lapses, intermittent WiFi and limited gym facilities, the friendly staff, aesthetically pleasing environment and well-maintained pools make it a compelling choice for a peaceful stay in Tulum.
Luxury Aparthotel
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Swimming Pool
Private Pool Outdoor Pool
Aparthotel with Parking
Aparthotel with Gym
Aparthotel for Yoga
5-Star Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Private Pool Rooms
Guest Reviews
Nestled in the burgeoning area of Aldea Zama, Copal Tulum Hotel boasts a location that evokes diverse opinions among its visitors. While some guests enjoy the quiet and private nature of its jungle setting, others find the hotel’s isolated position a bit inconvenient without personal transportation. The hotel is strategically situated halfway between downtown Tulum and the beach, offering a tranquil escape from the hustle and bustle of the more crowded zones.
The vicinity is described as safe with walkable access to local restaurants and shops and only a short taxi ride to the beautiful beaches of Tulum. The central location, approximately a 10-15 minute walk from the main town, is appreciated for its proximity to both urban amenities and natural attractions like cenotes and the Tulum ruins. However, some guests note that the surrounding area is still under development with ongoing construction and some unpaved roads, which can detract from the overall experience.
Despite the mixed feelings about the location, many find it ideal for those seeking a secluded, peaceful stay with a distinctive jungle vibe. Guests recommend having a car, renting a bike or relying on taxis to navigate the area more comfortably, as many popular spots are not within easy walking distance. For those who prioritize a relaxed environment away from the busy hotel zone and city center, Copal Tulum’s location presents a suitable retreat while still being relatively accessible to Tulum’s main attractions.
At the Copal Tulum Hotel, breakfast reviews reveal a spectrum of experiences. Many guests highlight that the breakfast, available à la carte, is delicious, often described with superlatives such as fantastic, awesome and spectacular. The offerings include dishes like avocado toast and fresh fruit salad, giving guests a blend of nutrition and indulgence.
Despite the high praise for the food's quality, the cost remains a common point of contention. Numerous guests find the breakfast pricey, especially since many expected it to be included given the hotel's rates. Others find the cost justifiable due to the portion sizes or the unique setting, such as breakfast around the pool or enjoying the jungle ambiance.
Service at breakfast receives mixed feedback. Some guests appreciate the friendly staff in the restaurant, while others note occasional lapses in service quality, including being asked to move mid-meal or dealing with minor inconveniences like mosquitoes. The variety of offerings generally satisfies most guests, although there are mentions of a desire for more options, particularly Mexican cuisine.
For those unwilling to spend on the hotel's breakfast, the well-equipped kitchen in the rooms provides an alternative for self-catering. Overall, while the breakfast at Copal Tulum Hotel is frequently lauded for its taste and setting, the cost and service inconsistencies sometimes detract from the overall experience.
The Copal Tulum Hotel boasts two on-site dining options that have garnered a variety of guest feedback, largely positive. The Japanese restaurant, Kokoro, is frequently praised for its delicious and high-quality sushi, earning titles such as "best sushi restaurant in Tulum" and "exceptional." Guests recommend the tempura ice cream and spicy salmon tuna sushi and affirm the overall culinary experience at Kokoro as a highlight of their stay.
The other on-site restaurant with its beautifully arranged plates and delectable offerings like asada and shrimp tacos, has received accolades for its food quality. Although labeled as expensive by some, many patrons find the dishes to be fantastic and well worth the price. Commonly used descriptors like "amazing," "delicious," and "very good" reinforce the positive dining experiences, further underlined by excellent service and delicious cocktails.
Both dining venues provide great dinner options and are noted for maintaining high standards. Some guests found the restaurant pricey compared to the local area, but the quality of food often justified the cost. Whether enjoying the healthy drinks, savoring the variety from the menu or appreciating the hotel's inviting atmosphere, diners generally left satisfied with their meals at Copal Tulum Hotel.
The Copal Tulum Hotel offers an array of spacious, clean and tastefully decorated rooms that guests consistently found comfortable and well-equipped. Many rooms feature private balconies or terraces and some even boast private pools, adding a touch of luxury to the stay. The design often incorporates natural elements, creating a calm and relaxing atmosphere with beautiful views of the jungle. Kitchens and large living spaces further enhance the convenience and comfort of the accommodations.
However, there were several instances where guests experienced issues such as moldy smells, inadequate soundproofing and occasional maintenance problems. Despite these drawbacks, the overall impression remained positive with well-kept and modern facilities. Rooms were generally large, bright and airy, contributing to a pleasing experience.
The staff received high praise for their friendly and accommodating service, positively impacting guest satisfaction. Many appreciated the clean environment, regular room service and the hotel's effort to maintain a peaceful and well-furnished space. The communal areas, including pools, added to the charm, although some minor inconveniences, such as limited sun loungers and small pool areas, were noted.
The hotel delivers a serene and aesthetically pleasing stay despite minor inconsistencies in room conditions. The integration with the jungle and thoughtful room designs make Copal Tulum Hotel a comfortable and visually delightful accommodation choice in Tulum.
Although reviews of Copal Tulum Hotel's beds are mixed, many guests found them to be comfortable and spacious. Numerous reviews highlight the beds as very comfortable, sometimes even describing them as super comfortable or ultra comfortable. Several guests appreciated the large and king-sized beds, which contributed to a good night’s sleep. The bedding quality and blackout curtains further enhanced their comfort.
However, some reviews pointed out that the sofa beds were uncomfortable and often lacked sheets. Issues with bed cleanliness, such as wetness, humidity and occasionally dirty or stained sheets, were noted by some guests. Additionally, a few people mentioned discomfort due to hard pillows or mattresses that did not meet their expectations.
Overall, while most guests enjoyed the plush and ample beds that led to restful sleep, the hotel could benefit from addressing the sporadic concerns related to sofa bed comfort, bed cleanliness and occasional maintenance needs.
Copal Tulum Hotel offers a generally clean and aesthetically pleasing environment. Most guests appreciate the serene atmosphere and commend the exceptional service provided by the staff. Daily room cleaning is a standard practice and the rooms are often described as very clean, spacious and tidy. The hotel's common areas, including the swimming pools and gym, are also frequently noted for their cleanliness.
However, there are mixed reviews regarding the thoroughness of the cleaning service. While some guests find the cleanliness impeccable, others report issues such as dirt, dust and unpleasant odors in the rooms and bathrooms. Instances of stained or missing towels, unclean pools and lack of proper maintenance have also been mentioned, indicating an inconsistency in the housekeeping standards.
Despite the occasional negative remarks, many visitors highlight the hotel’s beautiful decor, well-maintained premises and a generally high standard of cleanliness. For those who prioritize a well-kept and visually appealing environment, Copal Tulum Hotel mostly meets expectations with room for improvement in consistent and thorough cleaning practices.
At Copal Tulum Hotel, the staff consistently receive high praise for their friendliness and professionalism. Many guests report that the staff are always helpful, accommodating and go out of their way to ensure an enjoyable stay. The reception team, in particular, garners commendation for their welcoming demeanor and readiness to assist with noteworthy mentions of individuals like Claudio, Johnny, Anna, Evelyn and others who have made distinguished impressions.
Despite a few isolated critiques highlighting issues with responsiveness and professionalism, the overwhelming majority of reviews emphasize the staff's super friendly and service-minded demeanor. Guests also appreciate the helpful concierge service, the attentiveness of housekeeping and the pleasant, efficient restaurant team. This consistent friendliness and helpfulness from the staff seem to significantly enhance the overall guest experience, making it a memorable and positive stay for most.
Instances of staff exceeding expectations are frequently mentioned with guests particularly valuing the warm, personalized interactions and the staff members' efforts to provide useful recommendations and swift resolutions to any issues that arise. The positive interaction with staff, fluent in both English and Spanish, significantly adds to the hotel's appeal. However, there are occasional reports of unpleasant interactions and perceived lack of care, which are important to consider but seem to be sporadic.
Overall, Copal Tulum Hotel's staff are a notable highlight according to guest reviews, often described as one of the best aspects of the stay, contributing to the hotel’s good reputation and guests' willingness to return.
Guests at Copal Tulum Hotel have shared mixed reviews about the WiFi experience during their stay. On the positive side, some reviewers noted that the WiFi was reliable and fast in certain areas with WhatsApp working efficiently and each room provided with its own WiFi access. Guests appreciated the free WiFi available across the premises, including accommodation zones, allowing for connectivity while on the move during travels.
However, numerous reviewers reported issues with the WiFi's consistency and reliability. Common complaints included the internet signal being hard to catch, multiple connection drops and the WiFi network going on and off frequently. Some guests found the internet speed to be very slow, making it difficult to use effectively, especially in the rooms where the connection was often weak. There were instances where the WiFi did not work at all, which proved frustrating for those needing to use the internet for work.
Despite the intermittent issues, overall stays at the hotel were described as pleasant with good cleanliness and enjoyable amenities such as the private pools. While WiFi can sometimes be a challenge, the hotel's staff appears to make an effort to provide the best service possible within the context of Tulum's connectivity constraints.
The 'Copal Tulum Hotel' boasts a gym facility that generally garners mixed reviews from guests. Positive feedback highlights that the gym, while small, is functional and serves its purpose for a basic workout. It is described as well-equipped given its size, making it a decent option for a quick exercise session during a vacation. Additionally, the hotel offers various yoga and healthy activity options, facilitated by a competent staff, which enhances the overall wellness experience for guests.
However, some guests found the gym to be inadequate, citing limited equipment and issues with machinery. The space is often described as very small, sometimes even compared unfavorably to a hotel room in size and not up to the mark for those seeking a more comprehensive workout. A few reviews pointed out that the fitness room was basic and some equipment was broken or dirty. Nonetheless, for those with modest fitness needs, the gym still offers a functional space to maintain their routines while enjoying the other excellent amenities the hotel has to offer, such as its expansive pool zones and healthy recreational activities.
Copal Tulum Hotel boasts multiple well-maintained swimming pools that delight visitors. Guests appreciated the variety, including two main pools—one on the rooftop and another set amidst lush tropical vegetation on the ground floor, earning praise for their beauty and refreshing ambiance. The stunning infinity pool on the rooftop, in particular, garnered admiration for its incredible views and relaxing environment.
Although the rooftop pool was sometimes described as small, it provided an enjoyable experience overall. Private pools, available in some rooms, were highlighted as a luxurious touch with some guests noting their rooftop terraces were particularly pleasant.
Despite the many positives, guests occasionally noted a few downsides. Issues such as limited sun loungers and towels, occasional uncleanliness and pool maintenance interruptions were mentioned. Nonetheless, the general consensus celebrated the hotel's beautiful pool areas, which enhanced the overall holiday experience with their superb design and scenic surroundings.
Copal Tulum Hotel offers a range of parking options, though experiences vary. For many, parking is convenient and easily accessible with free spaces available in front of the hotel. Several guests noted the presence of ample parking, including valet and indoor options. However, the availability of parking spaces can be inconsistent, sometimes resulting in guests needing to park elsewhere.
Despite some reports of tight parking and underserviced areas, many found the process simple and appreciated the easy access. Some concerns include the cleanliness of parking areas and the safety of the neighborhood. A notable benefit is the guarded parking, adding a layer of security for vehicles.
For those relying on rental cars, the hotel’s transportation services, including car and bike rentals and taxis, were highly valued. Overall, while parking may not be flawless, it is generally manageable and straightforward for hotel guests.
Copal Tulum Hotel has garnered a mix of feedback from guests regarding its five-star rating, facilities and services. Many visitors appreciated the well-maintained high-quality zones, clean rooms and stylish and expensive appearance of the property. Guests noted the superb and exceptional services, praising the friendliness of the staff and the beauty of the rooms. The establishment is described as luxury and one of the best hotels some have ever stayed in with an overall incredible stay and excellent aspects.
However, several reviews highlighted that the hotel did not meet the standards expected of a five-star rating. Comments indicated that the hotel was not reflective of the luxury typically associated with five-star accommodations. Some guests were disappointed with the quality of service, lack of attention from staff and specific issues such as no hot water and problems accepting card payments. The high price point for the hotel’s services did not seem justified to many with some finding it more aligned with a three-star experience.
Despite the mixed reviews, the Copal Tulum Hotel offers large rooms with fantastic amenities and has opportunities for enjoyment in its lovely and appealing pool and hot tub zones. While some aspects like room service were satisfactory and the overall cleanliness was commendable, there remains room for improvement to meet high expectations of a five-star experience.
Copal Tulum Hotel offers an impressive array of pool facilities that have left guests with positive experiences. The property features two main pools: a rooftop infinity pool with a tranquil ambiance and stunning jungle views and a large communal pool centrally located within the hotel grounds. Guests have praised the spectacular maintenance and cleanliness of these pools, making them enjoyable and relaxing spots for all visitors.
The rooftop infinity pool, in particular, has been highlighted as both incredible and amazing, providing a peaceful retreat with the added luxury of a jacuzzi. The landscaping around the pools, decorated with lush greenery, enhances the serene atmosphere, creating a beautiful environment for unwinding.
Additionally, several rooms come with private pools or jacuzzis, which have been highly regarded for their coziness and intimacy. Guests have also mentioned the convenience of pool-side dining with good breakfast and cocktails available, adding to the overall enjoyment.
However, some negative points include the occasional cold temperature of the pool water, limited sunbeds and infrequent maintenance issues with the infinity pool. Despite these minor drawbacks, the pools at Copal Tulum Hotel remain a major highlight for many guests, contributing to an overall positive stay at the hotel.
Copal Tulum Hotel offers a variety of yoga facilities and activities that guests have found to be particularly enjoyable and relaxing. Yoga sessions are available every day and many visitors have described the experience as calming and restful. The hotel provides a designated zen space, allowing guests to immerse themselves in their practice. For a modest fee ranging from 5 to 15 euros, participants can join these well-received classes. Some have noted that the yoga remains an optional extra cost, while others appreciated the complimentary sessions available. The quality of the instruction has been praised as excellent, contributing to a serene and peaceful environment. Guests have enjoyed both morning sessions and generally found the yoga classes to be a pleasant surprise and a highlight of their stay.
Copal Tulum Hotel offers guests a luxurious experience deeply intertwined with the natural beauty of its surroundings. The hotel features spacious suites and apartments and its architecture is inspired by modern local designs, blending seamlessly with the lush, green environment. Luxurious touches permeate the property, from the high-quality interior settings to the stylish showers and impressive light fixtures.
The jungle atmosphere provides a tranquil and relaxing ambiance, making guests feel as though they're in an oasis. The beautifully designed architecture and spaces are worthy of Instagram, attracting young luxury travelers. Comfort and sophistication are evident throughout with amenities like private pools and well-insulated rooms enhancing the serene experience.
The hotel’s facilities are top-notch, offering a blend of luxury and bohemian chic decor. The surroundings, adorned with jungle plants and beautiful greenery, create a dreamlike environment. Guests have consistently praised the excellent value, five-star service and the hotel's aesthetic environment. The ambience feels like a sanctuary amidst the busyness, making it highly recommended for those seeking both tranquility and luxury in Tulum.
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Location
The vicinity is described as safe with walkable access to local restaurants and shops and only a short taxi ride to the beautiful beaches of Tulum. The central location, approximately a 10-15 minute walk from the main town, is appreciated for its proximity to both urban amenities and natural attractions like cenotes and the Tulum ruins. However, some guests note that the surrounding area is still under development with ongoing construction and some unpaved roads, which can detract from the overall experience.
Despite the mixed feelings about the location, many find it ideal for those seeking a secluded, peaceful stay with a distinctive jungle vibe. Guests recommend having a car, renting a bike or relying on taxis to navigate the area more comfortably, as many popular spots are not within easy walking distance. For those who prioritize a relaxed environment away from the busy hotel zone and city center, Copal Tulum’s location presents a suitable retreat while still being relatively accessible to Tulum’s main attractions.
Breakfast
Despite the high praise for the food's quality, the cost remains a common point of contention. Numerous guests find the breakfast pricey, especially since many expected it to be included given the hotel's rates. Others find the cost justifiable due to the portion sizes or the unique setting, such as breakfast around the pool or enjoying the jungle ambiance.
Service at breakfast receives mixed feedback. Some guests appreciate the friendly staff in the restaurant, while others note occasional lapses in service quality, including being asked to move mid-meal or dealing with minor inconveniences like mosquitoes. The variety of offerings generally satisfies most guests, although there are mentions of a desire for more options, particularly Mexican cuisine.
For those unwilling to spend on the hotel's breakfast, the well-equipped kitchen in the rooms provides an alternative for self-catering. Overall, while the breakfast at Copal Tulum Hotel is frequently lauded for its taste and setting, the cost and service inconsistencies sometimes detract from the overall experience.
Dinner
The other on-site restaurant with its beautifully arranged plates and delectable offerings like asada and shrimp tacos, has received accolades for its food quality. Although labeled as expensive by some, many patrons find the dishes to be fantastic and well worth the price. Commonly used descriptors like "amazing," "delicious," and "very good" reinforce the positive dining experiences, further underlined by excellent service and delicious cocktails.
Both dining venues provide great dinner options and are noted for maintaining high standards. Some guests found the restaurant pricey compared to the local area, but the quality of food often justified the cost. Whether enjoying the healthy drinks, savoring the variety from the menu or appreciating the hotel's inviting atmosphere, diners generally left satisfied with their meals at Copal Tulum Hotel.
Rooms
However, there were several instances where guests experienced issues such as moldy smells, inadequate soundproofing and occasional maintenance problems. Despite these drawbacks, the overall impression remained positive with well-kept and modern facilities. Rooms were generally large, bright and airy, contributing to a pleasing experience.
The staff received high praise for their friendly and accommodating service, positively impacting guest satisfaction. Many appreciated the clean environment, regular room service and the hotel's effort to maintain a peaceful and well-furnished space. The communal areas, including pools, added to the charm, although some minor inconveniences, such as limited sun loungers and small pool areas, were noted.
The hotel delivers a serene and aesthetically pleasing stay despite minor inconsistencies in room conditions. The integration with the jungle and thoughtful room designs make Copal Tulum Hotel a comfortable and visually delightful accommodation choice in Tulum.
Beds
However, some reviews pointed out that the sofa beds were uncomfortable and often lacked sheets. Issues with bed cleanliness, such as wetness, humidity and occasionally dirty or stained sheets, were noted by some guests. Additionally, a few people mentioned discomfort due to hard pillows or mattresses that did not meet their expectations.
Overall, while most guests enjoyed the plush and ample beds that led to restful sleep, the hotel could benefit from addressing the sporadic concerns related to sofa bed comfort, bed cleanliness and occasional maintenance needs.
Cleanliness
However, there are mixed reviews regarding the thoroughness of the cleaning service. While some guests find the cleanliness impeccable, others report issues such as dirt, dust and unpleasant odors in the rooms and bathrooms. Instances of stained or missing towels, unclean pools and lack of proper maintenance have also been mentioned, indicating an inconsistency in the housekeeping standards.
Despite the occasional negative remarks, many visitors highlight the hotel’s beautiful decor, well-maintained premises and a generally high standard of cleanliness. For those who prioritize a well-kept and visually appealing environment, Copal Tulum Hotel mostly meets expectations with room for improvement in consistent and thorough cleaning practices.
Staff
Despite a few isolated critiques highlighting issues with responsiveness and professionalism, the overwhelming majority of reviews emphasize the staff's super friendly and service-minded demeanor. Guests also appreciate the helpful concierge service, the attentiveness of housekeeping and the pleasant, efficient restaurant team. This consistent friendliness and helpfulness from the staff seem to significantly enhance the overall guest experience, making it a memorable and positive stay for most.
Instances of staff exceeding expectations are frequently mentioned with guests particularly valuing the warm, personalized interactions and the staff members' efforts to provide useful recommendations and swift resolutions to any issues that arise. The positive interaction with staff, fluent in both English and Spanish, significantly adds to the hotel's appeal. However, there are occasional reports of unpleasant interactions and perceived lack of care, which are important to consider but seem to be sporadic.
Overall, Copal Tulum Hotel's staff are a notable highlight according to guest reviews, often described as one of the best aspects of the stay, contributing to the hotel’s good reputation and guests' willingness to return.
Wi-Fi
However, numerous reviewers reported issues with the WiFi's consistency and reliability. Common complaints included the internet signal being hard to catch, multiple connection drops and the WiFi network going on and off frequently. Some guests found the internet speed to be very slow, making it difficult to use effectively, especially in the rooms where the connection was often weak. There were instances where the WiFi did not work at all, which proved frustrating for those needing to use the internet for work.
Despite the intermittent issues, overall stays at the hotel were described as pleasant with good cleanliness and enjoyable amenities such as the private pools. While WiFi can sometimes be a challenge, the hotel's staff appears to make an effort to provide the best service possible within the context of Tulum's connectivity constraints.
Gym
However, some guests found the gym to be inadequate, citing limited equipment and issues with machinery. The space is often described as very small, sometimes even compared unfavorably to a hotel room in size and not up to the mark for those seeking a more comprehensive workout. A few reviews pointed out that the fitness room was basic and some equipment was broken or dirty. Nonetheless, for those with modest fitness needs, the gym still offers a functional space to maintain their routines while enjoying the other excellent amenities the hotel has to offer, such as its expansive pool zones and healthy recreational activities.
Pool
Although the rooftop pool was sometimes described as small, it provided an enjoyable experience overall. Private pools, available in some rooms, were highlighted as a luxurious touch with some guests noting their rooftop terraces were particularly pleasant.
Despite the many positives, guests occasionally noted a few downsides. Issues such as limited sun loungers and towels, occasional uncleanliness and pool maintenance interruptions were mentioned. Nonetheless, the general consensus celebrated the hotel's beautiful pool areas, which enhanced the overall holiday experience with their superb design and scenic surroundings.
Parking
Despite some reports of tight parking and underserviced areas, many found the process simple and appreciated the easy access. Some concerns include the cleanliness of parking areas and the safety of the neighborhood. A notable benefit is the guarded parking, adding a layer of security for vehicles.
For those relying on rental cars, the hotel’s transportation services, including car and bike rentals and taxis, were highly valued. Overall, while parking may not be flawless, it is generally manageable and straightforward for hotel guests.
5 Star
However, several reviews highlighted that the hotel did not meet the standards expected of a five-star rating. Comments indicated that the hotel was not reflective of the luxury typically associated with five-star accommodations. Some guests were disappointed with the quality of service, lack of attention from staff and specific issues such as no hot water and problems accepting card payments. The high price point for the hotel’s services did not seem justified to many with some finding it more aligned with a three-star experience.
Despite the mixed reviews, the Copal Tulum Hotel offers large rooms with fantastic amenities and has opportunities for enjoyment in its lovely and appealing pool and hot tub zones. While some aspects like room service were satisfactory and the overall cleanliness was commendable, there remains room for improvement to meet high expectations of a five-star experience.
Outdoor Pool
The rooftop infinity pool, in particular, has been highlighted as both incredible and amazing, providing a peaceful retreat with the added luxury of a jacuzzi. The landscaping around the pools, decorated with lush greenery, enhances the serene atmosphere, creating a beautiful environment for unwinding.
Additionally, several rooms come with private pools or jacuzzis, which have been highly regarded for their coziness and intimacy. Guests have also mentioned the convenience of pool-side dining with good breakfast and cocktails available, adding to the overall enjoyment.
However, some negative points include the occasional cold temperature of the pool water, limited sunbeds and infrequent maintenance issues with the infinity pool. Despite these minor drawbacks, the pools at Copal Tulum Hotel remain a major highlight for many guests, contributing to an overall positive stay at the hotel.
Yoga
Luxury
The jungle atmosphere provides a tranquil and relaxing ambiance, making guests feel as though they're in an oasis. The beautifully designed architecture and spaces are worthy of Instagram, attracting young luxury travelers. Comfort and sophistication are evident throughout with amenities like private pools and well-insulated rooms enhancing the serene experience.
The hotel’s facilities are top-notch, offering a blend of luxury and bohemian chic decor. The surroundings, adorned with jungle plants and beautiful greenery, create a dreamlike environment. Guests have consistently praised the excellent value, five-star service and the hotel's aesthetic environment. The ambience feels like a sanctuary amidst the busyness, making it highly recommended for those seeking both tranquility and luxury in Tulum.
Yes, Copal Tulum Hotel has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
No, a spa isn't available at Copal Tulum Hotel.
No, Copal Tulum Hotel doesn't allow dogs.
Yes, parking facilities are available at Copal Tulum Hotel.
Yes, Copal Tulum Hotel has a gym.
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