Novotel Vines Resort Swan Valley
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Summary of reviewsNovotel Vines Resort Swan Valley, nestled in the tranquil Swan Valley and a mere 30-minute drive from Perth, offers a picturesque and peaceful retreat ideal for golfers, wine enthusiasts and families. The serene environment, surrounded by beautifully maintained gardens and kangaroo sightings, provides a perfect escape from city life with easy access to local wineries and nature walks. The resort's strategic location also benefits guests attending nearby events and weddings.
The breakfast experience at the resort is highly praised for its extensive, fresh and visually appealing buffet options, particularly enjoyed by families due to the free breakfast for kids. Friendly and helpful staff enhance the dining experience, although some guests find the cost a bit high, especially noticing issues with coffee quality and occasional stale items.
Guests' dining experiences are generally positive with delicious meals and relaxing dining space vibes, especially at Muscat's Restaurant. However, some concerns about pricing, menu variety and service inconsistencies, such as delayed room service and occasional incorrect orders, were noted.
Rooms at the resort receive commendations for being spacious, clean and comfortable with modern amenities and beautiful views from balconies and terraces. Housekeeping is often praised for maintaining these standards, yet a few reviews pointed out minor maintenance issues and noise from neighboring rooms.
Cleanliness throughout the resort sees mixed feedback. While many appreciate the clean rooms and common areas maintained by attentive housekeeping, some guests reported dirt, dust and unpleasant odors particularly in dated villa areas.
The staff at Novotel Vines Resort are largely celebrated for their friendly, helpful and professional service, notably the reception team. Although, some inconsistency in staff behavior, particularly within dining services, deserves attention.
WiFi services at the resort are a common point of disappointment with guests frequently mentioning poor connectivity and inadequate speeds, especially in the apartments and villas.
The spa facility at Novotel Vines Resort is appreciated for its relaxing services and well-maintained ambiance extending late into the night, despite occasional maintenance issues. Similarly, the pool area garners positive reviews for its family-friendly environment and added amenities, although some note minor cleanliness and maintenance issues.
Overall, the resort caters well to tennis enthusiasts with excellent and scenic tennis facilities. Families find the resort highly accommodating, enjoying kid-friendly amenities like the mini-golf area, children's pool and play area, despite occasional closures.
For golf lovers, the resort's world-class golf course amidst a scenic landscape with frolicking kangaroos offers an unparalleled experience. The golfing facilities enrich the stay, allowing both serious golfers and families to enjoy a captivating environment.
In summary, Novotel Vines Resort Swan Valley stands out for its serene location, comprehensive facilities and family-friendly amenities, providing a relaxing and enjoyable stay despite a few areas needing attention.
Categories
The breakfast experience at the resort is highly praised for its extensive, fresh and visually appealing buffet options, particularly enjoyed by families due to the free breakfast for kids. Friendly and helpful staff enhance the dining experience, although some guests find the cost a bit high, especially noticing issues with coffee quality and occasional stale items.
Guests' dining experiences are generally positive with delicious meals and relaxing dining space vibes, especially at Muscat's Restaurant. However, some concerns about pricing, menu variety and service inconsistencies, such as delayed room service and occasional incorrect orders, were noted.
Rooms at the resort receive commendations for being spacious, clean and comfortable with modern amenities and beautiful views from balconies and terraces. Housekeeping is often praised for maintaining these standards, yet a few reviews pointed out minor maintenance issues and noise from neighboring rooms.
Cleanliness throughout the resort sees mixed feedback. While many appreciate the clean rooms and common areas maintained by attentive housekeeping, some guests reported dirt, dust and unpleasant odors particularly in dated villa areas.
The staff at Novotel Vines Resort are largely celebrated for their friendly, helpful and professional service, notably the reception team. Although, some inconsistency in staff behavior, particularly within dining services, deserves attention.
WiFi services at the resort are a common point of disappointment with guests frequently mentioning poor connectivity and inadequate speeds, especially in the apartments and villas.
The spa facility at Novotel Vines Resort is appreciated for its relaxing services and well-maintained ambiance extending late into the night, despite occasional maintenance issues. Similarly, the pool area garners positive reviews for its family-friendly environment and added amenities, although some note minor cleanliness and maintenance issues.
Overall, the resort caters well to tennis enthusiasts with excellent and scenic tennis facilities. Families find the resort highly accommodating, enjoying kid-friendly amenities like the mini-golf area, children's pool and play area, despite occasional closures.
For golf lovers, the resort's world-class golf course amidst a scenic landscape with frolicking kangaroos offers an unparalleled experience. The golfing facilities enrich the stay, allowing both serious golfers and families to enjoy a captivating environment.
In summary, Novotel Vines Resort Swan Valley stands out for its serene location, comprehensive facilities and family-friendly amenities, providing a relaxing and enjoyable stay despite a few areas needing attention.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Heated Pool
Guest Reviews
Nestled in the serene Swan Valley, Novotel Vines Resort Swan Valley boasts a prime location, just a 30-minute drive from Perth. This tranquil resort is a haven for golfers and wine aficionados, providing easy access to numerous area attractions including wineries, breweries and nature walks. The peaceful and quiet environment, away from the city's hustle and bustle, makes for an ideal quick getaway. Guests appreciate the stunning surroundings, picturesque views and the beautifully maintained gardens that envelop the property.
For those attending events, the resort's proximity to the Swan Valley and various wedding venues is a significant perk. The location is also praised for its excellent facilities, spacious rooms and overall relaxing ambiance. Visitors can enjoy leisurely walks around the golf course and explore the lush estate with frequent sightings of kangaroos adding to the natural charm.
While some guests found the distance from parking to accommodation a minor inconvenience, the beautiful setting and comprehensive facilities more than make up for it. The resort's lovely restaurant and divine breakfast offerings further enhance the stay. Whether for leisure or events, the location's beauty and convenience leave a lasting impression, making Novotel Vines Resort a highly recommended destination in Swan Valley.
Novotel Vines Resort Swan Valley offers a breakfast experience that has garnered predominantly positive feedback from guests. Many reviews describe the breakfast as lovely, great and amazing with particular praise for the extensive selection and fresh, delicious offerings at the buffet. Families especially appreciated the free breakfast for kids and several guests noted eggs and other favorites that made the meal enjoyable.
Guests frequently mentioned that the staff were helpful and friendly, enhancing the overall dining experience. The breakfast buffet is described as excellent with plenty of choices and great visual presentation, which contributes to a pleasant start to the day. Some guests also highlighted the thoughtful touches, like the addition of Easter eggs during the holidays.
However, there are some criticisms worth noting. The breakfast is considered expensive by several reviewers, who felt that the quality did not always justify the cost. Specific complaints include the poor quality of coffee and the additional charges for barista-made coffee and specialty milk options like almond milk. A few guests also pointed out that the buffet occasionally featured stale or reused food from the previous day and the high chair in the breakfast area needed cleaning.
Overall, the breakfast at Novotel Vines Resort Swan Valley is highly rated for its variety and fresh options, though some feel it could offer better value for the price and address minor issues to enhance the experience.
Guests at the Novotel Vines Resort Swan Valley had varied experiences with the dining options, but many were quite pleased with their meals. The food was described as delicious by numerous diners with some specifically praising items like the chicken and vegetable pie. Muscat's Restaurant received high marks for its excellent dinner offerings with one guest having an incredible experience there. The vibe in the dining spaces was also noted to be very relaxing.
On the downside, several guests found the food overpriced with limited menu options both at the restaurant and the cafe. Service-related issues were prominent, such as long waiting times for orders and instances where food arrived cold or incorrect. Room service also left much to be desired, often being delayed or delivered in takeaway containers that detracted from the dining experience.
The cafe received mixed reviews; while some enjoyed a lovely meal with live music outdoors, others noted subpar coffee and meals that were not good value. The buffet menu, although limited, was supported by excellent staff and service, yet some diners felt that it was not worth the price.
In conclusion, while there were standout meals that guests enjoyed thoroughly, consistent challenges with service and pricing seemed to undermine the overall dining experience at the resort.
Novotel Vines Resort Swan Valley offers guests spacious, clean and comfortable rooms that are often described as modern and well-maintained. Many reviews praise the large size of the rooms, noting them to be clean and cozy with comfortable beds and soundproof spaces. Housekeeping is frequently commended for their excellent service and attention to cleanliness, ensuring that the rooms are kept in top condition. Additionally, the property boasts lovely balconies and terraces, providing beautiful views over the lake or golf course from some rooms.
However, the resort's expansive layout can be confusing with some guests mentioning the difficulty in finding their way around the property. A few rooms are noted to have dated fixtures or minor maintenance issues, such as poor lighting or malfunctioning kitchen items. Noise from other guests and outside areas occasionally disrupted some stays. Despite these shortcomings, the resort places a high priority on guest comfort and satisfaction, often accommodating room changes and addressing any cleanliness concerns promptly.
The overall sentiment is that Novotel Vines Resort offers a pleasant, spacious and clean environment with modern amenities, making it a generally positive experience for visitors.
At the Novotel Vines Resort Swan Valley, guests consistently praise the beds for their comfort, often describing them as super comfy and some of the most comfortable they have slept in at any hotel. Many reviewers highlight the comfort of both the beds and the pillows with several mentioning how well they slept during their stay. Though there are a few mixed opinions about the firmness of the mattresses and softness of the pillows, the general consensus suggests that the beds significantly contribute to a restful night’s sleep. Spacious rooms and tidy accommodations further enhance the positive experience related to bedding comfort at this resort. Overall, it seems that guests largely enjoy unparalleled relaxation on the beds provided at this resort, making it an enticing choice for those seeking a good night’s rest.
The cleanliness of Novotel Vines Resort Swan Valley receives a mixed array of feedback. Many guests find the rooms to be clean, spacious and comfortable, appreciating the cozy atmosphere and modern bathrooms. Reviewers often highlight the impressive cleanliness and tidiness maintained by the diligent housekeeping staff, which contributes to a comfortable stay. The common areas and facilities are generally kept in good condition with some describing the resort environment as neat and well-maintained.
However, a number of guests also reported areas that require improvement. Issues such as dirty dishes left in rooms, unclean pools and dusty rooms were cited. Instances of grime, stained carpets and cobwebs detracted from the experience for some visitors. There were specific complaints about dated and unkempt villa areas, rusty fixtures and significant dust in places. Some guests noted unpleasant odors and required more rigorous cleaning, especially in bathrooms and general room maintenance.
In summary, Novotel Vines Resort Swan Valley has strengths in its spacious, clean and comfortable rooms, maintained well by attentive housekeeping staff, but there are notable areas that need improved attention to cleanliness and maintenance.
At the Novotel Vines Resort Swan Valley, the staff is largely praised for their friendliness and helpful attitude. Guests have often highlighted the staff as the best part of their stay, describing them as lovely, friendly and incredibly accommodating. The reception team, in particular, received commendations for being efficient and quick to respond, making check-ins and room changes seamless. Many found the service from various departments—reception, housekeeping and room service—to be exceptional and professional.
However, a few reviews noted inconsistency in staff behavior. While some staff were described as friendly and amazing, others were perceived as unengaged or lacking in enthusiasm. Specific mentions include instances of unresponsive or untrained staff, especially in the restaurant and bar areas. Despite this, the overall consensus remains positive with the general sentiment leaning towards a warm and accommodating service experience.
Overall, the staff at Novotel Vines Resort Swan Valley commendably contributes to a pleasant and friendly atmosphere, ensuring most guests feel welcomed and well taken care of during their stay.
The WiFi situation at the Novotel Vines Resort Swan Valley leaves much to be desired, based on guest feedback. Reviewers repeatedly mentioned a lack of WiFi in the apartments and villas and those who did manage to connect found the service to be poor and intermittent. Additionally, the free WiFi offered was capped at a minimal speed of 512KBps, which proved insufficient for most purposes, especially for those needing reliable internet for work. This aspect of the hotel was a common point of disappointment among guests, suggesting significant room for improvement in this area.
The spa at Novotel Vines Resort Swan Valley is recognized for its good facilities, offering a variety of spa services that contribute to a relaxing environment. Guests appreciate the crystal clear spa and the fact that it stays open late, adding to the convenience. The pool and spa areas are generally well-maintained and include amenities like hairdressers. However, some visitors noted occasional maintenance issues, such as the spa not being heated or feeling cold. The beauty salon, despite offering quality services, is often fully booked by locals, leaving resort guests at a disadvantage. Overall, the spa experience is positive, marked by its strong and relaxing elements.
The Novotel Vines Resort Swan Valley offers a variety of amenities, including a pool that receives mixed reviews but generally positive feedback from guests. Families particularly appreciate the great pool for the kids, describing it as lovely, serene and very big. Children seem to enjoy the crystal-clear pool and the exciting atmosphere it provides. Additionally, the pool area is complemented by features such as a pool bar offering snacks and included coffee, adding convenience for guests.
Despite some comments about the pool being cold or noisy at times, the overall atmosphere remains well-received with many noting the warm or heated spa and clean facilities. Some guests mentioned that the pool area looks a bit tired and there were occasional issues with towel availability and maintenance of key cards. The pool area staying open until 10 pm is a bonus for those looking to enjoy extended relaxation.
The resort also boasts a mini-golf course and spacious spa and gym facilities, which are appreciated by visitors seeking a variety of activities. Although there were a few concerns about pool cleanliness and access amenities, the general consensus highlights a great family-friendly environment with plenty of attractions for both adults and children alike.
Novotel Vines Resort Swan Valley offers an excellent experience for tennis enthusiasts, boasting great tennis facilities that are well-maintained and readily available. Guests consistently appreciate the large tennis courts, noting them among the resort's appealing activities, which also include mini-golf. The courts provide a delightful view, enhancing the overall enjoyment for players. Whether booking a court for a game or simply appreciating the scenic surroundings, the tennis amenities add to the resort's appeal and deliver a satisfying experience for guests.
Novotel Vines Resort Swan Valley emerges as an ideal destination for families seeking a blend of relaxation and activities for children. This family-friendly resort dazzles with great facilities and a variety of engaging options for kids and families alike. Young guests are particularly enthralled by the mini golf area, which they can enjoy for free, adding an extra touch of excitement to their stay. The presence of a children's pool and a play area further enhances the experience, although some guests noted occasional closures of these amenities.
Families appreciated the tranquil and peaceful surroundings, perfect for a relaxing getaway. The charming sight of kangaroos during morning walks added a unique and memorable touch to their visit. The resort's friendly and accommodating staff contribute significantly to the enjoyable experience, easing the stay for families by addressing their specific needs, such as room adjustments.
Some reviews pointed out the presence of noisy children and occasional maintenance issues, but these did not overshadow the positive aspects. Overall, Novotel Vines Resort Swan Valley proves to be a haven for family fun, offering a serene environment with plenty of activities to keep the little ones entertained.
Nestled in an ideal location for golfers and wine enthusiasts alike, Novotel Vines Resort Swan Valley offers a haven surrounded by an impressive golf landscape. The resort boasts a world-class golf course where guests can enjoy an engaging game amidst a beautiful setting, often accompanied by sight of kangaroos frolicking nearby. The golf setup is highly praised for its excellent facilities, making it a great spot for a golfing weekend or a leisurely walk.
For families and children, the resort features a fun mini-golf course alongside a driving range, adding to the enjoyable golfing experience. Proximity to the Swan Valley's renowned wineries and breweries further enhances the stay, providing diverse activities for all interests. The spacious rooms and bathrooms, along with great overall facilities, cater to couples, families and ardent golf players, promising a comfortable and delightful stay.
Novotel Vines Resort Swan Valley offers a commendable experience characterized as a four-star property with beautiful resort-style accommodations. Guests appreciated the four-star treatment and service with everything often exceeding expectations. The resort stands out for its well-rounded facilities, making it a great venue for events on a large scale. Despite some remarks about the hotel's outdated aspects and divided opinions on whether it completely meets the four-star standard, it generally aligns with the quality expected of such a rating. The garden pool area, priced at around $350+ and the $460 spa room are notable facilities that were highlighted by visitors. Although the cost of food raised some concerns, the overall experience maintains the quality and service that one would anticipate from a four-star class hotel.
The Novotel Vines Resort Swan Valley offers a range of facilities and services that cater to business travelers, making it a suitable choice for corporate events and business meetings. The resort features quiet and pleasant facilities, including large-scale function areas and well-equipped meeting rooms. Corporate teams can benefit from business-friendly amenities and services, although none of the rooms specifically highlight business options. The presence of a big function area provides ample space for large gatherings, while the overall environment is conducive to productive corporate events. Additionally, guests have noted the availability of tailored corporate food options and the resort's written response to business needs, ensuring a smooth and efficient stay for the business community.
The children's pool at Novotel Vines Resort Swan Valley has garnered positive feedback from guests. The pool area is described as perfect and a fun pool for kids with children enjoying features like caves and pathways. The pool play area is also appreciated, as is the nearby children play area and mini golf. However, there was a note that none of the rooms have options specifically mentioning a children's pool. Despite this, guests noted that the children's pool worked great and many little ones, including a specific mention of a little boy, loved the experience. The overall feedback highlights the resort's poolside amenities as enjoyable and accommodating for families with children.
The Novotel Vines Resort Swan Valley offers a great pool area featuring both a main outdoor pool and a special kids' pool. While the pool gets busy during the summer, the spacious outdoor pool area manages to accommodate the crowds. Many guests highlight the convenience and fun of the pool bar. Families particularly appreciate the children’s play area nearby, noting how much their kids enjoy maximizing their playtime. The overall pool experience is enhanced by the hot weather, making it an ideal spot to cool down and relax. Some guests remarked that if the smaller pool were heated, it would be even better. Despite the slight busyness, the pool area remains a favorite among guests.
Novotel Vines Resort Swan Valley offers a largely enjoyable and luxurious experience characterized by its great amenities, 5-star rooms and fantastic facilities. Guests often remark on the efficient WiFi and the helpful, quality service provided by the staff. The resort's main pool and overall complex contribute to an amazing and relaxing atmosphere. While some reviews suggest that the advertised luxury might be overstated, the majority of guests are satisfied with the luxury and relaxing environment the resort offers, making it a desirable destination for those seeking a high-quality stay.
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Location
For those attending events, the resort's proximity to the Swan Valley and various wedding venues is a significant perk. The location is also praised for its excellent facilities, spacious rooms and overall relaxing ambiance. Visitors can enjoy leisurely walks around the golf course and explore the lush estate with frequent sightings of kangaroos adding to the natural charm.
While some guests found the distance from parking to accommodation a minor inconvenience, the beautiful setting and comprehensive facilities more than make up for it. The resort's lovely restaurant and divine breakfast offerings further enhance the stay. Whether for leisure or events, the location's beauty and convenience leave a lasting impression, making Novotel Vines Resort a highly recommended destination in Swan Valley.
Breakfast
Guests frequently mentioned that the staff were helpful and friendly, enhancing the overall dining experience. The breakfast buffet is described as excellent with plenty of choices and great visual presentation, which contributes to a pleasant start to the day. Some guests also highlighted the thoughtful touches, like the addition of Easter eggs during the holidays.
However, there are some criticisms worth noting. The breakfast is considered expensive by several reviewers, who felt that the quality did not always justify the cost. Specific complaints include the poor quality of coffee and the additional charges for barista-made coffee and specialty milk options like almond milk. A few guests also pointed out that the buffet occasionally featured stale or reused food from the previous day and the high chair in the breakfast area needed cleaning.
Overall, the breakfast at Novotel Vines Resort Swan Valley is highly rated for its variety and fresh options, though some feel it could offer better value for the price and address minor issues to enhance the experience.
Dinner
On the downside, several guests found the food overpriced with limited menu options both at the restaurant and the cafe. Service-related issues were prominent, such as long waiting times for orders and instances where food arrived cold or incorrect. Room service also left much to be desired, often being delayed or delivered in takeaway containers that detracted from the dining experience.
The cafe received mixed reviews; while some enjoyed a lovely meal with live music outdoors, others noted subpar coffee and meals that were not good value. The buffet menu, although limited, was supported by excellent staff and service, yet some diners felt that it was not worth the price.
In conclusion, while there were standout meals that guests enjoyed thoroughly, consistent challenges with service and pricing seemed to undermine the overall dining experience at the resort.
Rooms
However, the resort's expansive layout can be confusing with some guests mentioning the difficulty in finding their way around the property. A few rooms are noted to have dated fixtures or minor maintenance issues, such as poor lighting or malfunctioning kitchen items. Noise from other guests and outside areas occasionally disrupted some stays. Despite these shortcomings, the resort places a high priority on guest comfort and satisfaction, often accommodating room changes and addressing any cleanliness concerns promptly.
The overall sentiment is that Novotel Vines Resort offers a pleasant, spacious and clean environment with modern amenities, making it a generally positive experience for visitors.
Beds
Cleanliness
However, a number of guests also reported areas that require improvement. Issues such as dirty dishes left in rooms, unclean pools and dusty rooms were cited. Instances of grime, stained carpets and cobwebs detracted from the experience for some visitors. There were specific complaints about dated and unkempt villa areas, rusty fixtures and significant dust in places. Some guests noted unpleasant odors and required more rigorous cleaning, especially in bathrooms and general room maintenance.
In summary, Novotel Vines Resort Swan Valley has strengths in its spacious, clean and comfortable rooms, maintained well by attentive housekeeping staff, but there are notable areas that need improved attention to cleanliness and maintenance.
Staff
However, a few reviews noted inconsistency in staff behavior. While some staff were described as friendly and amazing, others were perceived as unengaged or lacking in enthusiasm. Specific mentions include instances of unresponsive or untrained staff, especially in the restaurant and bar areas. Despite this, the overall consensus remains positive with the general sentiment leaning towards a warm and accommodating service experience.
Overall, the staff at Novotel Vines Resort Swan Valley commendably contributes to a pleasant and friendly atmosphere, ensuring most guests feel welcomed and well taken care of during their stay.
Wi-Fi
Spa
Pool
Despite some comments about the pool being cold or noisy at times, the overall atmosphere remains well-received with many noting the warm or heated spa and clean facilities. Some guests mentioned that the pool area looks a bit tired and there were occasional issues with towel availability and maintenance of key cards. The pool area staying open until 10 pm is a bonus for those looking to enjoy extended relaxation.
The resort also boasts a mini-golf course and spacious spa and gym facilities, which are appreciated by visitors seeking a variety of activities. Although there were a few concerns about pool cleanliness and access amenities, the general consensus highlights a great family-friendly environment with plenty of attractions for both adults and children alike.
Tennis
Family
Families appreciated the tranquil and peaceful surroundings, perfect for a relaxing getaway. The charming sight of kangaroos during morning walks added a unique and memorable touch to their visit. The resort's friendly and accommodating staff contribute significantly to the enjoyable experience, easing the stay for families by addressing their specific needs, such as room adjustments.
Some reviews pointed out the presence of noisy children and occasional maintenance issues, but these did not overshadow the positive aspects. Overall, Novotel Vines Resort Swan Valley proves to be a haven for family fun, offering a serene environment with plenty of activities to keep the little ones entertained.
Golf
For families and children, the resort features a fun mini-golf course alongside a driving range, adding to the enjoyable golfing experience. Proximity to the Swan Valley's renowned wineries and breweries further enhances the stay, providing diverse activities for all interests. The spacious rooms and bathrooms, along with great overall facilities, cater to couples, families and ardent golf players, promising a comfortable and delightful stay.
4 Star
Business
Children's Pool
Outdoor Pool
Luxury
Yes, Novotel Vines Resort Swan Valley has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Novotel Vines Resort Swan Valley.
No, Novotel Vines Resort Swan Valley doesn't allow dogs.
No, parking facilities aren't available at Novotel Vines Resort Swan Valley.
Yes, Novotel Vines Resort Swan Valley has a gym.
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