Gran Hotel Lakua
Hotel in Vitoria-Gasteiz
8.1
Very Good
From $86
From $86
5-Star HotelSummary of reviews related to the '5 Star' categoryGran Hotel Lakua has received mixed reviews with many guests highlighting that it does not meet the standards expected of a five-star hotel. Frequent criticisms point to the condition of the spa, which is considered neglected and the overall facilities that are deemed outdated and not up to par. Guests have expressed dissatisfaction with the level of service, citing issues such as the lack of complimentary water, inadequate staffing and delayed check-ins. Additionally, the extra charge for using the pool has been a point of contention.

While the hotel is marketed as a five-star establishment, reviews suggest it falls short of this rating with some guests feeling it is more suitable as a three or four-star hotel. The cleaning standards have also been widely criticized with reviewers repeatedly noting that they are not at the level expected for a hotel of this purported caliber. The catering services have also been highlighted as disappointing for a five-star rating.

In summary, while there are occasional mentions of decent service, the overarching sentiment is one of unmet expectations and a decline in quality, making Gran Hotel Lakua feel very basic for a five-star designation.
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1 more hotel nearby!
Hotel Marqués de Riscal, a Luxury Collection Hotel, Elciego 23.4 km from Vitoria-Gasteiz
Hotel in Elciego
9.0
Excellent
From $622
From $622
5-Star HotelSummary of reviews related to the '5 Star' categoryIf you're searching for a luxurious stay in the picturesque Elciego region of Spain, look no further than Hotel Marqués de Riscal. This five-star hotel boasts exceptional service and facilities with guests consistently raving about their unforgettable experiences. The Michelin star restaurant is a standout feature with superb cuisine that exceeds culinary expectations. The hotel's wine tour is also a must-do activity, making it the best wine resort in Europe. While some guests have noted that the price is steep, the experience is worth it. The stunning building and surroundings are sure to leave a lasting impression with an unforgettable charm and dreamy atmosphere. Overall, Hotel Marqués de Riscal delivers a luxury stay that is truly worthy of a five-star rating.
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*Additional taxes or fees may apply. Please check the final price before completing your booking.
View all hotels in Vitoria-Gasteiz.
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