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Summary of reviewsThe Bolton Hotel in Wellington offers an exceptional experience for travelers, underscored by its prime central location that balances convenience and tranquility. Its proximity to major attractions such as the city’s harbor, Parliament and the Botanical Garden, as well as easy access to transportation hubs, makes it a preferred choice for both leisure and business guests.
Breakfast at Bolton Hotel garners mixed reviews, but the positive experiences often highlight the superb quality and variety of food, including fresh fruits, berries and hot meals via room service, offering good value for money. Similarly, dinner at the hotel is praised for its excellent food quality and service with commendations for dishes at the Artisan restaurant, although some guests feel certain basic items and menu variety could be improved.
The rooms contribute significantly to the hotel’s positive reviews. Guests appreciate the spacious, modern and clean accommodations, complete with full kitchens and luxurious amenities. Features such as large bathrooms and comfortable beds enhance the stay, though minor issues like dated decor and occasional maintenance concerns are noted.
Cleanliness is another strong point for Bolton Hotel with consistent praise for immaculate rooms and top-notch housekeeping services. Most areas, from rooms to public spaces, are described as well-maintained and spotless, leading to a comfortable stay.
Exceptional staff service remains a cornerstone of the Bolton Hotel experience. Guests repeatedly commend the friendly, professional and helpful team, particularly those at reception and concierge. The staff’s attentiveness and genuine hospitality contribute significantly to a memorable stay.
The addition of mini iPads and free Wi-Fi is well-received, though the internet service itself frequently comes under critique for being slow and unstable. Suggesting areas for improvement in speed and reliability is a common theme.
The gym and pool facilities receive generally positive feedback. Guests find the gym well-equipped and satisfactory despite its smaller size and limited equipment. The pool and spa are appreciated for their cleanliness and pleasant atmosphere, although occasional closures and maintenance issues are noted.
Parking services, especially the valet parking, are praised for their convenience and efficiency. While some guests feel the parking fees are high and space can be tight for larger vehicles, the overall handling by the hotel staff adds to the positive experience.
Families find Bolton Hotel highly accommodating with spacious suites and family-friendly amenities such as the pool enhancing their stay. The hotel’s layout and services cater well to families, making it an ideal choice for those traveling with children.
In summary, Bolton Hotel stands out for its excellent location, comfortable and clean rooms, superb dining options and exceptional staff service. While there are areas for improvement, particularly with Wi-Fi and breakfast variety, the overall experience is highly positive, making it a recommended choice for visitors to Wellington. Show more
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Hotel with EV Charging Stations
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Hotel near Vineyards
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
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5-Star Hotel
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Room Types
Premier StudioThese bright king bed studios feature large windows with views of the Thorndon hills while some offer views of the cityscape. Perfectly equipped with ensuite bathrooms, work desks, kitchenettes and relaxed seating area, our Premier Studios are the perfect sanctuary from the commotion of the city.
Classic One-Bedroom SuiteThis suite offers an iPad mini and a spacious en suite with a shower and a bath. It also includes a separate living area with a flat-screen TV, park or city views, dining table, fully equipped kitchen and laundry facilities.
Premier One-Bedroom Twin SuiteOverlooking Bolton Memorial Park, this suite features a separate living area with a dining table and a fully equipped kitchen. It also includes an iPad mini and an en suite bathroom with a shower.
StudioThis studio features a work desk, flat-screen TV, tea/coffee making facilities, minibar and an en suite bathroom with a shower and a compact wardrobe. It also includes an iPad mini.
Two-Bedroom Suite with Two BathroomsThis suite features 2 bathrooms, 1 with a shower and a bathtub and the other with a shower only. It also includes a living area, an iPad mini and a full kitchen.
Premier SuiteThis spacious suite comprises a kitchen, a seating area, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned suite provides a flat-screen TV with satellite channels, a washing machine, soundproof walls, a minibar as well as garden views. The unit offers 1 bed.
Classic StudioProviding free toiletries and bathrobes, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. The studio provides air conditioning, soundproof walls, a minibar, an iPad and a flat-screen TV with satellite channels. The unit offers 1 bed.
Residence SuiteSituated on the 18th floor, this refurbished apartment offers two bedrooms and stunning views over the city, western hills and harbour. The master bedroom boasts a large walk-in wardrobe and ensuite with a spa bath and double shower. The second bedroom offers an adjacent bathroom with separate bath and shower. The spacious lounge c area features a 55-inch TV and entertainment system, ample seating, floor-to-ceiling windows and large balcony with views of Wellington. A dining area with seating for eight completes the elegant living space. The fully equipped kitchen with appliances provides the perfect spot to entertain or cater for a quiet night in.
Guest Reviews
8.6
Very Good
Location
The Bolton Hotel in Wellington boasts an enviable central location that has consistently wowed its guests. Whether one’s plans include exploring the city’s vibrant harbor, indulging in the plethora of nearby restaurants or simply walking to key attractions like Parliament and the Wellington Botanical Garden, the hotel’s situational advantage is clear. The hotel's proximity to transportation hubs such as the ferry and train stations contributes to its convenience for travelers. Despite its centrality, the surroundings remain tranquil, offering a peaceful retreat from the hustle and bustle of downtown Wellington.
Guests have lauded the effortless access to Wellington’s CBD, the Beehive and numerous shopping and dining options, all within leisurely walking distance. The location proves perfect for both business engagements and leisure stays, making it an ideal base for tourists and professionals alike. For those looking to combine comfort with convenience, the Bolton Hotel’s location, complemented by quality room facilities, views and efficient staff service, stands out as a key highlight in their Wellington experience.
Breakfast
The Bolton Hotel offers a diverse breakfast experience, receiving a blend of accolades and critiques from guests. On the positive side, many found the breakfast to be superb, fantastic and even amazing, often highlighting the excellent quality and delightful taste of the dishes. Guests appreciated the variety with options ranging from buffet to à la carte breakfasts and the inclusion of fresh items like fruits, berries, seeds and cereals. The complementary and included breakfasts stood out as great value for money, while room service breakfasts were frequently noted for being hot and delicious.
However, the reviews also pointed out some areas for improvement. Some guests mentioned that the breakfast lacked variety and could benefit from additions like green salads and smoked salmon. The cost of breakfast was a concern for several reviewers with some finding it expensive relative to the offerings, particularly with limited choices in the continental selection and basic brewed coffee and tea. Instances of cold food and slow, chaotic service were occasionally reported, sometimes attributed to staff shortages.
In conclusion, while the Bolton Hotel's breakfast service is capable of delivering a top-notch, memorable experience, it appears that consistency and variety could be improved to enhance the overall guest satisfaction.
Dinner
Bolton Hotel's dining experience is generally well-regarded by guests with many praising the quality of the food and the service. The restaurant has been described as excellent with superb meals and a high standard of dishes. Patrons consistently appreciate the delicious and well-presented food, highlighting standout items like the beef burger and the steak. The Artisan restaurant, in particular, receives commendations for its lovely meals and impressive dinners.
Service at the restaurant is also highly praised with friendly staff contributing to a pleasant dining atmosphere. Guests have noted that food often arrives promptly, adding to the overall positive experience. Additionally, the restaurant appears to cater well to diverse dietary needs and offers a variety of menu choices that many find satisfactory.
However, there are some critiques that suggest areas for improvement. A few guests mentioned the restaurant could use some basic items on the menu, as they had to look elsewhere for certain options. The restaurant’s ambiance has been compared to a motor inn facility and some find it in need of an upgrade. Additionally, prices are frequently noted as high with some guests feeling the cost does not always match the quality offered. Issues like slow service, limited menu options at times and occasional disappointments with specific meals were also pointed out.
Despite these drawbacks, the majority of reviews reflect a positive dining experience at Bolton Hotel, underlined by great food and excellent service. Overall, guests seem to find the meals at this hotel enjoyable with many recommending the dining options available.
Rooms
At the Bolton Hotel, room quality and amenities have left a generally positive impression on guests. The accommodation offers spacious, comfortable rooms with a clean and modern aesthetic that many guests have enjoyed. Rooms are often described as well-appointed and well-equipped, featuring full kitchens, comfortable beds and in some cases, stunning views of the surrounding areas.
Guests frequently mention the excellent room layouts and the luxury feel of the suites, appreciating the tasteful decor and attention to detail. The large bathrooms with separate showers and baths add to the overall comfort and appeal. The presence of useful amenities such as washing machines, dishwashers and ample kitchen facilities is a noted highlight.
Despite the overall positive feedback, a few reviews pointed out minor issues. Some rooms and bathrooms appear dated with occasional maintenance concerns like leaking showers or tired decor. A few guests also commented on smaller room sizes relative to the price.
Room service is praised for being quick and delivering fresh, hot meals. The rooms are noted for their quietness, which contributes to a restful stay. Guests particularly enjoyed the large, well-equipped suites and the cozy, well-furnished rooms.
The Bolton Hotel with its spacious, clean and comfortable accommodations, seems to receive high recommendations overall, despite a few areas needing attention. A great mix of luxury and convenience makes it a solid choice for travelers looking for a satisfying stay.
Beds
Guests at the Bolton Hotel have provided an array of comments regarding the beds, predominantly highlighting their comfort. The majority of reviewers consistently described the beds as comfortable with many noting the super comfy or very comfortable feel. The large, king-sized beds in some upgraded rooms were especially appreciated for their size and comfort.
Guests frequently mentioned the soft and comfortable pillows that added to a restful sleep experience. However, there were a few mixed reviews, pointing out that some beds were either too firm or too soft, reflecting a varying preference among the guests. Some pillows were also described as average or uncomfortable by a handful of reviewers.
Overall, despite a few outliers, the consensus is that the Bolton Hotel offers a high degree of comfort in bedding with many guests enjoying a restful and pleasant sleep due to the generally high-quality bed and pillow setups. The hotel’s efforts in maintaining clean and well-equipped rooms have also been well received, contributing to the overall positive experience.
Cleanliness
Bolton Hotel receives widespread praise for its spotless cleanliness from guests. Many reviewers highlight the hotel as immaculately clean with rooms that are consistently described as very clean, tidy and comfortable. The rooms are not only clean but also spacious, offering a luxurious and well-appointed atmosphere that extends to the clean and inviting pools and common areas.
Guests particularly appreciate the top-notch housekeeping services, which ensure that rooms are left spotless, fresh and equipped with essential amenities such as kitchen and laundry facilities. Clean, comfortable beds and accommodation are frequently mentioned, complementing the overall sense of a well-maintained property.
However, the feedback is not entirely positive. Some guests noted minor cleanliness issues, such as dust, hair and carpet conditions and a few mentioned the occasionally inconsistent shower temperature and pressure. Despite these concerns, the majority of reviews focus on the hotel's exceptional standard of cleanliness, making it a well-regarded choice for travelers prioritizing a clean and comfortable stay.
Staff
Bolton Hotel stands out as a beacon of exceptional hospitality, consistently earning high praise for its remarkable staff. Visitors repeatedly commend the team as friendly, helpful and professional. From the front desk to housekeeping, each staff member is noted for their attentiveness and welcoming demeanor. The hotel's concierge and front office are particularly highlighted for going above and beyond, offering efficient check-ins, prompt replies and helpful guidance on local attractions.
Receptionists, especially those at check-in, create a warm and inviting atmosphere, frequently accommodating special requests and resolving issues with a smile. Guests appreciate the staff's ability to make them feel welcome and valued throughout their stay. The consistent use of terms like friendly, supportive and delightful underlines the positive impact the staff has on guest experiences.
In addition to their friendliness, the staff's professional conduct is also frequently mentioned. Whether it’s managing the valet service or ensuring cleanliness and comfort in the rooms, the team’s competence and professionalism do not go unnoticed. This blend of efficiency and warmth contributes to an atmosphere where guests feel both pampered and at ease.
Overall, the stellar service and friendly nature of Bolton Hotel's staff play a significant role in its reputation as a quality establishment, making guests’ stays not only enjoyable but memorable.
Wi-Fi
While staying at the Bolton Hotel, guests appreciated the inclusion of iPads and the feature of free, unlimited Wi-Fi. Some found the Wi-Fi to be good and even great at times, which added to their seamless digital experience. However, the general consensus pointed towards notable inconsistencies in the network's performance. It was frequently described as slow, unstable and prone to dropping connections, causing issues especially for those needing reliable internet for laptops or streaming on TV sets. Intermittent and patchy connections were common, necessitating some guests to contact the front desk for assistance with passwords or technical support. The need for improvement in speed and stability was a recurring theme among reviewers. Despite these internet challenges, the presence of mini iPads in rooms was considered a nice touch, adding a modern feel to the amenities.
Gym
The gym facilities at the Bolton Hotel have generally received positive feedback from guests. The fitness center is often described as nice, good, really good, fantastic and well-equipped. Many guests appreciated the combination of gym, pool and spa facilities, highlighting the overall convenience and quality. The sauna and hot tub are frequently mentioned with guests remarking on the enjoyable experience they provided. Despite a few comments about the gym being small and lacking some equipment, the general consensus is that the workout facilities are excellent with some reviews even mentioning the presence of a trainer. Visitors also noted that the fitness center played a significant role in their decision to stay at the hotel and it lived up to their expectations. While there were a few less favorable remarks about the gym's size and equipment availability, the positive attributes notably outweigh the negatives.
Pool
The pool facilities at Bolton Hotel have garnered a blend of positive and mixed feedback from guests. Many appreciated the indoor pool and found it to be a refreshing and enjoyable feature of their stay; it was frequently described as clean, nice, great and well-maintained. Families particularly noted that the kids loved the pool and found it to be a fun and engaging area for play. The spa pool also received praise for being well-maintained, quiet and adequately warm with a good number of loungers and clean towels provided.
However, some guests were disappointed with aspects of the pool area, mentioning instances where the pool was closed, dirty or not functioning. There were mixed remarks about the spa pool with some finding it too small or the temperatures not sufficiently warm. Additionally, there were comments about small changing rooms and occasional lack of seating.
Overall, while the pool and spa facilities were generally well-received for their cleanliness and pleasant atmosphere, there were areas noted for potential improvement to enhance the guest experience.
Parking
Bolton Hotel is praised for its convenient and excellent valet parking service, which many guests found to be a significant bonus. The car valet service is described as fantastic, very handy and impressive with many guests appreciating the convenience it offers. Despite some valet services taking longer than expected, the overall response to having a valet was positive.
The hotel also provides a variety of parking options, including on-site parking and parking across the road, which were found to be quite satisfactory. There were mentions of good and safe parking with the concierge efficiently handling the vehicles. Guests with larger vehicles, such as Land Cruisers, found parking available, although the space was sometimes tight.
However, some guests were disappointed by the additional parking fees and felt that parking should have been included in their stay. The price of parking was considered expensive by some and parking facilities, while decent, could be improved for convenience. A few reviews indicated that finding a parking space was challenging at times and the overall parking space was limited.
Despite these minor challenges, the availability of valet parking and the organized manner of handling parking by the hotel staff added to the positive experience for many guests at Bolton Hotel.
Family
Bolton Hotel emerges as a prime choice for family stays, receiving overwhelmingly positive feedback from guests traveling with children. Families found the hotel to be well-suited to their needs, describing it as an ideal spot for family vacations. The rooms, particularly the suites with separate bedrooms from living areas, were highlighted for their spaciousness and suitability for both small and large families. Kids especially enjoyed the pool, which was a favored feature among many guests.
The hotel's location adds to its appeal for families, providing easy access to various attractions, although family-friendly eateries nearby were harder to find. Despite this minor drawback, the facilities offered, including a gym and swimming pool, were noted as excellent for families.
The hotel staff's effort to accommodate families, such as by allowing friends over and providing seasonal treats like free Easter eggs at the reception, enhanced the family-friendly atmosphere. For those traveling with very young children, some challenges were mentioned, but overall, the convenience and comfort provided by Bolton Hotel made it a top recommendation for a family-focused stay.
Nightlife
Nestled in a prime location, the Bolton Hotel offers easy access to a vibrant nightlife scene with numerous bars, clubs and evening entertainment spots conveniently nearby. Guests highlight the great nightlife options and the hotel's close proximity to these venues. For those seeking a more tranquil atmosphere, the hotel's own bar and dining area provide a peaceful setting for a quiet drink in the late afternoon. Additionally, a quick Uber ride can transport guests to a variety of bars and restaurants, making it an ideal choice for those looking to enjoy both conventional nightlife and serene, in-house relaxation.
5 Star
The Bolton Hotel has garnered a mixed array of reviews regarding its five-star rating, facilities and services. Many guests have praised the hotel as excellent and exceptional, consistently highlighting a true five-star experience marked by luxurious facilities and impeccable service. The ambiance and overall decor are often cited as contributing factors to the perfect five-star experience with no complaints from some patrons.
However, not all reviews align with this glowing appraisal. A number of guests have found the hotel falling short of the five-star standard, pointing out issues such as rooms looking a bit worn and service not meeting the high expectations associated with its rating. Concerns have been raised about room cleanliness, including hair found on bedding and in bathrooms, as well as room servicing delays and mismanagement of requests.
Some reviewers felt that the hotel did not provide sufficient value for its price, arguing that it did not reach the executive level of accommodation they anticipated. These critiques suggest that while the Bolton Hotel has many strong points, it may still have areas needing improvement to consistently meet the five-star benchmark.
Business
Bolton Hotel offers a strategic location in the Wellington CBD, making it convenient for corporate peers as it is central yet easily accessible. The hotel pitches itself specifically for business travelers and provides business-friendly amenities such as a business center, meeting rooms and well-equipped rooms that facilitate business travel. The hotel staff is noted for being accommodating, which is ideal for corporate stays. However, internet connectivity appears to be a recurring issue with reports of limited wifi options and occasional instances where the wifi did not work properly due to system disruptions. While the hotel excels in its business facilities and central location, the unreliable internet connection may pose a challenge for those who heavily depend on it for their work.
Accessible
Bolton Hotel offers an impressive array of features catered to guests with disabilities. The hotel provides accessible rooms that are spacious and accommodating, including accessible bathrooms equipped with grab rails in the shower. The gym's accessible features are also well thought out, ensuring guests can comfortably utilize the facilities. The hotel's location adds to its convenience, being easily accessible for all visitors. Overall, the emphasis on wheelchair accessibility and the availability of accessible facilities makes Bolton Hotel a practical choice for travelers with disabilities.
Indoor Pool
Bolton Hotel offers an inviting indoor pool area that has garnered positive feedback from guests. Many found the swimming pool to be an enjoyable feature, especially for children who loved spending time there. The presence of a sauna and spa was widely appreciated with several guests praising these amenities as fantastic and an excellent addition to their experience. The ability to use the pool, sauna and spa before breakfast or in the evening added to the appeal.
Positive mentions were made about the swimming pool being heated and having accessible chairs. Guests' overall sentiment towards the pool area was enthusiastic with descriptions such as wonderful and excellent frequently cited.
However, a few noted that the pool could sometimes be cold or dated and the surrounding area also felt chilly on occasion. There was also mention of a broken spa, which slightly marred the otherwise positive feedback about the wellness facilities. Despite these minor drawbacks, the indoor pool, sauna and spa emerged as significant highlights for guests staying at Bolton Hotel.
Luxury
Bolton Hotel is frequently praised for its luxurious accommodations and modern, upscale feel. Guests often highlight the quality of the rooms and luxurious touches with many describing the experience as outstanding. The hotel is admired for its beautifully fitted interiors, complete with luxurious fabrics and spacious, meticulously clean rooms. Special details such as robes and slippers add a lovely touch of luxury to the stay. However, a few guests remarked that certain aspects of the hotel did not quite meet the high standards expected of a boutique 5-star hotel, noting that some rooms felt more budget-oriented. Despite these occasional criticisms, the overall impression of Bolton Hotel remains one of luxury and comfort, making it a recommended destination for those seeking an upscale experience.
Yes, Bolton Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Bolton Hotel.
No, Bolton Hotel doesn't allow dogs.
Yes, parking facilities are available at Bolton Hotel.