Hotel New Grand
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Hotel New Grand was built in 1927 and has since played a pivotal role in the hotel industry of Japan. Boasting a very convenient location close to the Yokohama Bay and the Haneda airport and offering easy access to Japan's most visited areas such as Tokyo, Kamakura and Mt. Fuji, the hotel is an ideal choice for all kinds of travellers. Guests can choose among a plethora of rooms and suites in the main building or the tower, all of which offer luxurious accommodation and high standards of hospitality.
Summary of reviewsHotel New Grand in Yokohama receives glowing reviews for its exceptional location, consistently praised for its proximity to major attractions such as Chinatown, Motomachi and Yamashita Park. The waterfront setting offers scenic views of the harbor, Hikawa Maru and Bay Bridge, enhancing the guest experience with picturesque moments. Its accessibility is further boosted with a short walk to the Minato Mirai subway line and bus stops, including direct access from Haneda Airport.
The hotel's breakfast is highly acclaimed, offering both Japanese and Western-style options that guests find delicious and of high quality. Signature dishes like French toast and Monte Cristo sandwich receive special mentions. The elegant dining setting, particularly in the Normandy Restaurant overlooking Yokohama Port, adds to the experience. Though the breakfast menu could benefit from more variety and a buffet option, overall satisfaction remains high, supported by friendly and attentive service.
Dining at the hotel extends beyond breakfast with a variety of culinary delights. The Italian and French restaurants, room service and SEA GUARDIAN II bar earn praise for quality and taste. While some meals are considered pricey, the high quality and service level balance the cost. Signature dishes like Napolitan pasta and Seafood Doria, along with the historical ambiance and exceptional staff service, make dining at Hotel New Grand a memorable experience.
Rooms at Hotel New Grand are noted for their spaciousness, cleanliness and stunning views of the bay and surrounding landmarks. Although some rooms may appear dated, the classic and vintage decor is appreciated for its charm. The functionality, luxury amenities and large corner rooms with panoramic views elevate the guest experience. The Tower building rooms, in particular, are highlighted for their fantastic night views.
The hotel's cleanliness consistently impresses guests. The rooms and public areas are well-maintained, contributing to a sense of comfort and luxury. While occasional minor issues like dust and signs of wear in bathrooms are noted, the overall standard of cleanliness remains high. The blend of classic architecture with modern cleanliness appeals to many visitors.
Outstanding service from the staff is a hallmark of Hotel New Grand. The friendly, attentive and professional demeanor of the hotel personnel enhances the guest experience significantly. Personalized gestures and exceptional detail to attention leave lasting impressions on visitors, who feel valued and well-cared for.
Wi-Fi connectivity at the hotel has mixed reviews with some guests experiencing excellent service while others find it unreliable. Despite this, the ample availability of outlets and the helpfulness of staff ensure overall guest satisfaction.
Parking at Hotel New Grand presents a unique experience with its lift-style underground system. Though it can be challenging for larger vehicles, the staff's helpfulness in navigating the process is appreciated. While some find the parking fees and system inconvenient, it remains a functional solution for guests.
Families find Hotel New Grand particularly welcoming with spacious rooms, child-friendly amenities and a considerate staff making travel with children enjoyable. The convenient location and special touches, such as preparing cribs and personalized arrangements, contribute to a positive family experience.
Overall, Hotel New Grand combines historic elegance, exceptional service and modern comfort to provide a memorable stay in Yokohama, ensuring guests leave with positive and lasting impressions.
Categories
The hotel's breakfast is highly acclaimed, offering both Japanese and Western-style options that guests find delicious and of high quality. Signature dishes like French toast and Monte Cristo sandwich receive special mentions. The elegant dining setting, particularly in the Normandy Restaurant overlooking Yokohama Port, adds to the experience. Though the breakfast menu could benefit from more variety and a buffet option, overall satisfaction remains high, supported by friendly and attentive service.
Dining at the hotel extends beyond breakfast with a variety of culinary delights. The Italian and French restaurants, room service and SEA GUARDIAN II bar earn praise for quality and taste. While some meals are considered pricey, the high quality and service level balance the cost. Signature dishes like Napolitan pasta and Seafood Doria, along with the historical ambiance and exceptional staff service, make dining at Hotel New Grand a memorable experience.
Rooms at Hotel New Grand are noted for their spaciousness, cleanliness and stunning views of the bay and surrounding landmarks. Although some rooms may appear dated, the classic and vintage decor is appreciated for its charm. The functionality, luxury amenities and large corner rooms with panoramic views elevate the guest experience. The Tower building rooms, in particular, are highlighted for their fantastic night views.
The hotel's cleanliness consistently impresses guests. The rooms and public areas are well-maintained, contributing to a sense of comfort and luxury. While occasional minor issues like dust and signs of wear in bathrooms are noted, the overall standard of cleanliness remains high. The blend of classic architecture with modern cleanliness appeals to many visitors.
Outstanding service from the staff is a hallmark of Hotel New Grand. The friendly, attentive and professional demeanor of the hotel personnel enhances the guest experience significantly. Personalized gestures and exceptional detail to attention leave lasting impressions on visitors, who feel valued and well-cared for.
Wi-Fi connectivity at the hotel has mixed reviews with some guests experiencing excellent service while others find it unreliable. Despite this, the ample availability of outlets and the helpfulness of staff ensure overall guest satisfaction.
Parking at Hotel New Grand presents a unique experience with its lift-style underground system. Though it can be challenging for larger vehicles, the staff's helpfulness in navigating the process is appreciated. While some find the parking fees and system inconvenient, it remains a functional solution for guests.
Families find Hotel New Grand particularly welcoming with spacious rooms, child-friendly amenities and a considerate staff making travel with children enjoyable. The convenient location and special touches, such as preparing cribs and personalized arrangements, contribute to a positive family experience.
Overall, Hotel New Grand combines historic elegance, exceptional service and modern comfort to provide a memorable stay in Yokohama, ensuring guests leave with positive and lasting impressions.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
Guest Reviews
'Hotel New Grand' in Yokohama impresses guests with its exceptional location, frequently praised for its proximity to major attractions like Chinatown, Motomachi and the beautiful Yamashita Park. The hotel, situated right by the waterfront, offers scenic views of the harbor, Hikawa Maru and the Bay Bridge, providing an ideal spot for those who appreciate the beauty of Yokohama's coast.
Guests commend the hotel's convenience, being just a short walk from the Minato Mirai subway line and bus stops, including direct access from Haneda Airport. This central location makes it easy to explore the city's rich historical and cultural sites, such as the Red Brick Warehouse, Gundam Factory and CosmoWorld.
The hotel's immediate access to Yamashita Park is a highlight, perfect for leisurely strolls and enjoying the seasonal rose gardens. The views from the rooms, often described as amazing, add to the hotel's charm, making every moment of stay a picturesque experience.
Besides its prime location, the hotel also receives high marks for its friendly and attentive staff, enhancing the overall experience with warm hospitality. Whether you're in Yokohama for sightseeing, a cruise from the nearby Osanbashi Terminal or a peaceful getaway, 'Hotel New Grand' offers a combination of historic elegance, convenience and stunning views, ensuring a memorable stay.
Hotel New Grand in Yokohama offers a breakfast experience that has garnered widespread praise from its guests. The hotel provides both Japanese and Western-style breakfast options, each receiving high marks for their quality and flavor. Visitors often mention the delicious taste and high-quality ingredients with many singling out specific dishes such as the French toast and the Monte Cristo sandwich for special commendation.
The elegance and tastefulness of the Japanese breakfast have been highlighted frequently with some reviews describing it as incredibly delicious and a perfect way to start the day. For Western-style breakfast lovers, the dining experience is equally lauded, especially in the Normandy restaurant which overlooks Yokohama Port, offering breathtaking views that complement the meal.
Staff service during breakfast is another aspect that guests found exemplary. The friendly and attentive service adds to the overall positive experience, making the breakfast not just a meal, but a pleasant part of their stay. The hotel also accommodates room service requests at no additional charge, providing a comfortable and leisurely breakfast experience in the privacy of one's room.
However, there are some areas where guests felt improvements could be made. A few reviews pointed out the limited variety in the breakfast menu and the absence of a buffet-style option. Some found the breakfast to be expensive and suggested more diverse choices, such as the inclusion of granola or other cereals.
Overall, Hotel New Grand successfully offers a breakfast experience that combines delicious food with excellent service and stunning views, leaving guests thoroughly satisfied and often eager for more.
Hotel New Grand offers a remarkable dining experience with a wide array of culinary options that delight the taste buds. The hotel’s restaurants, bars and cafes receive high praise for their delicious food and exquisite service. Many guests highlighted the Italian restaurant, noting its good quality and satisfying portions, while the French restaurant, Le Normandie, was described as perfect in every way.
Room service is also a standout with extensive options available until late at night and guests commented on the exceptional quality of the dishes delivered to their rooms. The SEA GUARDIAN II bar is another highlight, offering amazing cocktails that complement a leisurely evening.
Guests particularly loved the hotel's signature dishes, such as the Napolitan pasta, Seafood Doria and various puddings, all of which were repeatedly praised for their deliciousness. The coffee house within the hotel was also favored for its beef curry, spaghetti, gratin and delectable sweets, providing a variety of tasty meals.
Despite some opinions that the meals might be a bit overpriced, the overall consensus is that the quality and enjoyment of the food make up for it. The hotel’s elegant historical ambiance and excellent staff service further enhance the dining experience, making meals at Hotel New Grand a memorable part of the stay. Whether enjoying an elegant dinner at Le Normandie, savoring a traditional German cuisine meal or having a cozy in-room dining experience, guests left with positive and lasting impressions of the hotel's culinary offerings.
Hotel New Grand offers an impressive experience with its well-regarded rooms, often highlighted by spaciousness, cleanliness and outstanding views. Many guests appreciated rooms that were nicely sized with larger-than-average dimensions. Cleanliness was frequently mentioned, making for a comfortable and tidy stay. The view, often described as fantastic, stunning and panoramic, allowed guests to enjoy sights of the bay, harbor and surrounding iconic locations like Yamashita Park and Minato Mirai.
The interior design, while leaning towards a classical and sometimes vintage feel, was appreciated for its charm and maintained cleanliness. Despite some guests noting that certain rooms seemed a bit dated or had old-fashioned elements, this was often offset by the hotel's retro charm and dignified atmosphere, which added to the overall appeal.
The functionality of the rooms was rated highly with ample storage space, luxury amenities and high-quality furnishings. Some rooms had slight drawbacks, such as being small or having outdated fixtures, but these were counterbalanced by the overall spaciousness and comfort provided in other accommodations within the hotel.
Guests in the Tower building particularly enjoyed spectacular night views and the higher floors' ability to overlook the harbor and surrounding areas. The corner rooms were frequently mentioned for their generous size and superb views.
Additionally, the service and amenities offered by the hotel staff were commended, contributing to the pleasant and luxurious experience. From the helpful staff to the grandeur of the hotel's design, the Hotel New Grand manages to combine historical significance with modern comfort, ensuring guests enjoy a satisfying stay.
The feedback on the beds at Hotel New Grand suggests a mixed but primarily positive experience. Many guests consistently describe the beds as very comfortable with several specifically noting the right level of firmness and spaciousness, contributing to a restful sleep. The rooms are well-maintained and offer a calm atmosphere, which enhances the overall comfort of the beds.
A few guests appreciated the variety in pillow firmness and the high quality of the room furnishings. The extra beds provided were also praised for being as comfortable as regular beds, not mere makeshift additions. However, there were some criticisms about bed firmness with a minority finding the beds either too hard, too soft or narrow. There were also isolated mentions of issues such as stained mattress protectors and the height of the beds being inconvenient for shorter guests.
Overall, while there are some areas for improvement, the general consensus portrays the beds at Hotel New Grand as a comfortable and conducive element for a good night’s sleep.
Hotel New Grand in Yokohama has established itself as a classic hotel known for its impeccable cleanliness. Guests repeatedly highlight that the rooms are clean, tidy and comfortable with housekeeping maintaining a high standard of thoroughness. The hotel's facilities, including the breakfast room and public areas, are consistently described as very tidy and well-maintained. Despite its historical nature, the hotel's maintenance ensures that it feels charming and not outdated.
The rooms are generally described as spacious, well-appointed and equipped with amenities, providing a sense of luxury and comfort. The bed linens and furnishings evoke positive remarks for being fresh and clean, contributing to a pleasant stay. The hotel’s classic architecture and historical decorations add to the overall appeal and many guests appreciate the blend of vintage charm with modern cleanliness.
However, some areas need attention. There are occasional mentions of dust accumulation on high surfaces, scratches and stains on chairs and signs of wear on the carpet and walls. Bathrooms, while often clean, can sometimes show signs of age with issues such as hair around the sink and bathtub, mildew smells and outdated fixtures being noted. Instances of insufficient cleaning, like dust under beds and mold in bathtubs, were brought up but appear to be exceptions rather than the norm.
The staff's conscientious service and the hotel’s cleanliness leave a favorable impression overall, making it a reliable choice for visitors to Yokohama. While certain areas could benefit from more detailed cleaning, the hotel's classic charm and well-maintained facilities continue to attract guests who value a blend of historical ambiance and modern standards of cleanliness.
The reviews for Hotel New Grand reveal a consistent theme of outstanding service and hospitality from the staff. Guests frequently praised the politeness, attentiveness and friendliness of the hotel personnel. From the reception to housekeeping and restaurant employees, the staff's response to guest needs was described as quick, warm and considerate. Many remarked on the staff’s exceptional attention to detail, making personalized gestures such as congratulatory messages and thoughtful amenities that elevate the guest experience.
Visitors noted the professionalism and well-trained nature of the staff with several reviews highlighting the seamless and elegant service they received. The courteous demeanor and genuine smiles of the staff created a welcoming atmosphere, making guests feel valued and respected. Instances of staff going above and beyond, such as accommodating special requests and providing timely assistance in various situations, were mentioned repeatedly.
In addition, the concierge and front desk services were lauded for their efficiency and willingness to assist with everything from luggage storage to local recommendations. Overall, the hotel’s staff contributed significantly to creating memorable and pleasant stays for their guests, embodying a high level of hospitality that resonates with visitors.
Hotel New Grand offers a mixed experience when it comes to Wi-Fi connectivity. While some guests reported excellent and fast Wi-Fi speeds, others found the connection to be weak or unreliable, especially in the main building guest rooms. The Wi-Fi instructions and availability of passwords in rooms left something to be desired with several guests noting a lack of clear information or difficulty in understanding how to connect. However, the professional and friendly staff received high praise for their assistance, whether it was helping with luggage or lending a smartphone charger. Additionally, the hotel rooms feature plenty of outlets around the table and bed area, ensuring no issues with power sources. Overall, while the Wi-Fi experience can be hit-or-miss, the staff's helpfulness and room amenities make for a pleasant stay.
Hotel New Grand offers a range of comments on its parking facilities, reflecting both positive and challenging experiences. The underground parking lot is well-equipped and offers a unique lift-style system, though it can be a bit narrow and tricky to navigate, especially for larger vehicles or first-time users. Drivers might find the process of using the car elevator slightly nerve-wracking and inconvenient due to its size and the need to maneuver in tight spaces.
Despite these challenges, the hotel staff receives praise for their helpfulness in guiding guests to park safely, addressing parking anxiety and suggesting nearby parking alternatives when needed. Some guests mentioned efficient luggage storage and assistance from the bellboy upon arrival, which added to their overall experience. However, a few found the parking fees unexpected and difficult to reconcile given the constraints of the underground lot.
For those driving to Hotel New Grand, it pays to note the parking specifics such as size constraints and entrance intricacies. Although the hotel has provisions in place, including helpful staff and guidance, the physical limitations and system can make parking feel a bit constraining. Nonetheless, it remains a functional and reasonably priced solution for visitors.
Hotel New Grand in Yokohama stands out as a family-friendly destination, especially welcoming to those traveling with children. The hotel's thoughtful amenities, such as rooms spacious enough to accommodate baby beds and smaller slippers for kids, ensure a comfortable stay for guests of all ages. Reviews highlight the staff’s accommodating and kind demeanor toward young guests, providing extra considerations that make the experience memorable.
From ample room space to child-friendly facilities, Hotel New Grand is aptly suited for families. Guests with children and toddlers appreciated the staff's excellent response, making holiday preparations stress-free. Some rooms connect with adjacent ones, enhancing convenience for multi-family trips and the nearby Yamashita Park offers a perfect setting for family walks.
The hotel's high level of formality does not detract from its warm and welcoming atmosphere. In addition, special touches, such as preparing cribs at no extra cost and making personalized arrangements for family celebrations, contribute to the overall satisfaction. Although some reviews noted challenges like adjusting bathwater temperature for children or limited activities due to young kids, families generally had positive experiences.
Scenic views, convenient location and a focus on making family stays memorable position Hotel New Grand as a strong choice for trips involving children. Overall, the hotel comes highly recommended for families seeking a friendly and accommodating environment for their travels.
The nightlife around Hotel New Grand in Yokohama appears to be highly appreciated by its guests, primarily for the stunning night views. Visitors frequently mention the beauty of the illuminated Harbor View, Minato Mirai and the seashore, often enjoyed from their rooms, the park or the hotel's Western-style restaurant. Several rooms, especially those overlooking the port, offer spectacular nighttime scenery that leaves a lasting impression.
Despite the beautiful setting, the area seems to be a bit quiet in terms of nightlife activities with guests noting a lack of vibrant nightlife options and occasional noise disturbances, including late-night wedding ceremonies. The proximity to Chinatown was praised as a plus, allowing guests to experience vibrant nightlife and delicious cuisine nearby.
Guests also highlighted the atmosphere of the hotel's bar lounge as lovely and noted that the breakfast, although sophisticated and child-friendly, could benefit from more variety in savory options. The staff received positive feedback for their friendliness.
In summary, while nightlife activities immediately around Hotel New Grand may be limited, the breath-taking nighttime views and proximity to Chinatown offer a delightful experience for those staying at the hotel.
Hotel New Grand stands as a timeless icon in the heart of Japan, exuding a sense of history and luxury. Guests frequently describe the hotel as exceptionally clean, maintaining a classic charm that is reminiscent of its storied past. The service is consistently highlighted as impeccable with many noting the attentiveness and professionalism of the staff that goes beyond usual expectations, offering a truly five-star experience.
Visitors particularly appreciate the well-maintained facilities, which seamlessly blend classical interiors with modern conveniences. The luxurious feel of the hotel is accentuated by amenities like BVLGARI products, contributing to an overall sense of opulence and comfort. The location of the hotel is another strong point, providing both convenience and a picturesque setting.
Reviewers often express high levels of satisfaction, citing the excellent cost-performance ratio, especially on weekdays. The staff's polite and warm demeanor leaves a lasting impression, making every stay memorable. The historic significance of the hotel, combined with its elegant and luxurious atmosphere, creates a unique lodging experience that many consider to be among the best in Japan.
In summary, Hotel New Grand delivers a remarkable blend of historical charm and modern luxury with first-class hospitality that ensures a five-star experience in every aspect.
Hotel New Grand garners praise for its ideal suitability for business travelers. With a focus on cleanliness and hygiene, it meets high standards expected of a business hotel. Guests appreciate the complimentary room service and fantastic customer service, noting it as exceptional and impressively supportive, making it perfect for business trips.
Frequent business travelers find the facilities user-friendly, highlighting the comfort and functionality of the rooms, specifically for laptop usage and remote work, aided by strong WIFI. The high-end urban setting and reasonable prices, considering the hotel's well-known status, make it a compelling choice. The availability of comfortable and convenient conference rooms enhances its practicality for business meetings.
Services such as a business center and business-oriented amenities add to its appeal. The hotel’s rich history and architectural value are noted, contributing to its worthiness for stays. Customer support stands out with thoughtful gestures like complimentary pastries for special occasions.
While some guests feel the price might be high for the quality provided, the weekday cost performance is deemed excellent. Reservations and correspondence processes leave a positive impression. The hotel has a minor drawback in its preference for an analog key over card keys and busy dining services. Nonetheless, the overall experience for business travelers remains highly rated and recommended.
Hotel New Grand in Yokohama stands out for its exceptional accessibility options and convenient location. Just steps away from Exit 1 of the Motomachi-Chukagai subway station and a mere two-minute walk from Motomachi Station, the hotel provides easy navigation for tourists. The close proximity to Chinatown and Minato Mirai subway makes it great for walking with plentiful bus stops and pedestrian paths enhancing its accessibility.
Guests frequently praise the accessibility of the hotel’s facilities and amenities, noting it as a high-end urban establishment with historical significance. Despite the older facilities, the hotel remains clean and comfortable, perfect for multiple visits. The hotel's elevator service is reliable for luggage and nearby restaurants equipped with elevator access add to the overall convenience.
Customer service receives high marks, as staff responsiveness is excellent. They are willing to go the extra mile, including escorting guests to their rooms and recovering lost items. The hotel even provides detailed instructions to navigate the building, which is particularly helpful given its historic architecture.
The location offers easy access to Yokohama's best areas, making it ideal for both elderly guests and those with disabilities. The rooms are comfortably sized and the harbor views add an extra touch of luxury. Although there were some concerns about the bathroom facilities not being entirely suitable for elderly guests, the overall accessibility is rated highly.
In summary, Hotel New Grand excels in providing a comfortable, accessible urban retreat with a historically rich ambiance, making it a highly recommended stay for travelers, including those with disabilities.
Hotel New Grand is highly recommended for honeymooners, thanks to its romantic ambiance and excellent views that create a luxurious and unforgettable experience. Guests consistently praise the hotel's perfect setting for a honeymoon, highlighting the unforgettable gift of the experience, from beautiful and gentle staff to an excellently maintained historic building. The classic charm of Hotel New Grand couples harmoniously with modern comforts and amenities, making it an ideal spot for special occasions and anniversaries.
The staff at the hotel is noted for their exceptional service—polite, attentive and meticulous in ensuring a comfortable stay. Special touches like detailed room surprise preparations and handwritten comments enhance the sense of personalized care, making stays particularly memorable. The luxury of the hotel is palpable, yet it retains a sense of historical charm that many guests appreciate, especially those returning for milestone anniversaries.
Breakfast at the hotel is commendable, adding to the classic charm that permeates every aspect of the stay. Couples also enjoyed the relaxing atmosphere and luxurious feel with quick adjustments made during the Covid-19 pandemic that allowed guests to enjoy a nearby luxurious stay if they couldn't travel overseas.
Overall, Hotel New Grand's blend of romantic views, impeccable service and historical ambiance makes it a top recommendation for couples looking to celebrate their honeymoon or any special occasion in style and comfort.
Hotel New Grand in Yokohama offers a truly luxurious experience that is both opulent and historic. This prestigious and long-established hotel provides guests with a sophisticated atmosphere, embodying classic charm and elegance. The beautifully designed interiors, reminiscent of a classic mansion, create an atmosphere that is both grand and enchanting.
Guests frequently remark on the luxurious facilities and amenities, which include everything from high-class breakfasts to refined furnishings and linens in the rooms. The quality of service is frequently highlighted with the concierge and front desk staff receiving praise for their impeccable and thoughtful service, anticipating needs before they are even expressed.
The historic building itself adds a sense of prestige and classic charm with many visitors noting how well-preserved and clean the facilities are. Guests appreciate the blend of classic and modern elements, contributing to a feeling of comfort and sophistication. The luxurious amenities, such as Bvlgari shampoo and plush pajamas, further enhance the sense of being pampered.
This upscale hotel offers breathtaking views, including sights of Minatomirai and overlooking Yamashita Park, adding to the overall luxurious feel. The breakfast served on board the Normandy stands out as particularly lavish, further cementing the high-end experience.
With its historic ambiance, excellent service and luxurious offerings, Hotel New Grand provides an extraordinary and memorable stay that feels both elegant and comfortable. Whether staying in a suite or a standard room, guests leave with fond memories of this magnificent hotel.
Hotel New Grand offers a mesmerizing experience, tailored for romance and luxury. Many guests commend the exceptional views from their rooms, showcasing the harbor, Yamashita Park and the Minato Mirai district, both day and night. The splendid lighting and decor of the rooms add to this romantic ambiance, making occasions such as anniversaries and honeymoons notably special.
The attentive and considerate service is another highlight, leaving guests with lasting impressions of warmth and thoughtfulness. From personalized room arrangements with prepared snacks and champagne to the elegant manners of the staff, every detail is orchestrated to enhance the stay. The hotel's classic architecture and luxurious interiors further amplify its charm, offering a serene and sophisticated environment.
Dining in the hotel's restaurant or enjoying special room service, including heartfelt surprises, contributes to unforgettable memories. Guests appreciate the blend of historic elegance and modern comforts, describing their stays as calm, comfortable and extraordinarily special—perfect for commemorating significant milestones or simply enjoying a romantic getaway.
Overall, Hotel New Grand's combination of superb service, breathtaking views and luxurious yet understated atmosphere makes it an ideal destination for those seeking a romantic and memorable escape.
Location Show Map
Location
Guests commend the hotel's convenience, being just a short walk from the Minato Mirai subway line and bus stops, including direct access from Haneda Airport. This central location makes it easy to explore the city's rich historical and cultural sites, such as the Red Brick Warehouse, Gundam Factory and CosmoWorld.
The hotel's immediate access to Yamashita Park is a highlight, perfect for leisurely strolls and enjoying the seasonal rose gardens. The views from the rooms, often described as amazing, add to the hotel's charm, making every moment of stay a picturesque experience.
Besides its prime location, the hotel also receives high marks for its friendly and attentive staff, enhancing the overall experience with warm hospitality. Whether you're in Yokohama for sightseeing, a cruise from the nearby Osanbashi Terminal or a peaceful getaway, 'Hotel New Grand' offers a combination of historic elegance, convenience and stunning views, ensuring a memorable stay.
Breakfast
The elegance and tastefulness of the Japanese breakfast have been highlighted frequently with some reviews describing it as incredibly delicious and a perfect way to start the day. For Western-style breakfast lovers, the dining experience is equally lauded, especially in the Normandy restaurant which overlooks Yokohama Port, offering breathtaking views that complement the meal.
Staff service during breakfast is another aspect that guests found exemplary. The friendly and attentive service adds to the overall positive experience, making the breakfast not just a meal, but a pleasant part of their stay. The hotel also accommodates room service requests at no additional charge, providing a comfortable and leisurely breakfast experience in the privacy of one's room.
However, there are some areas where guests felt improvements could be made. A few reviews pointed out the limited variety in the breakfast menu and the absence of a buffet-style option. Some found the breakfast to be expensive and suggested more diverse choices, such as the inclusion of granola or other cereals.
Overall, Hotel New Grand successfully offers a breakfast experience that combines delicious food with excellent service and stunning views, leaving guests thoroughly satisfied and often eager for more.
Dinner
Room service is also a standout with extensive options available until late at night and guests commented on the exceptional quality of the dishes delivered to their rooms. The SEA GUARDIAN II bar is another highlight, offering amazing cocktails that complement a leisurely evening.
Guests particularly loved the hotel's signature dishes, such as the Napolitan pasta, Seafood Doria and various puddings, all of which were repeatedly praised for their deliciousness. The coffee house within the hotel was also favored for its beef curry, spaghetti, gratin and delectable sweets, providing a variety of tasty meals.
Despite some opinions that the meals might be a bit overpriced, the overall consensus is that the quality and enjoyment of the food make up for it. The hotel’s elegant historical ambiance and excellent staff service further enhance the dining experience, making meals at Hotel New Grand a memorable part of the stay. Whether enjoying an elegant dinner at Le Normandie, savoring a traditional German cuisine meal or having a cozy in-room dining experience, guests left with positive and lasting impressions of the hotel's culinary offerings.
Rooms
The interior design, while leaning towards a classical and sometimes vintage feel, was appreciated for its charm and maintained cleanliness. Despite some guests noting that certain rooms seemed a bit dated or had old-fashioned elements, this was often offset by the hotel's retro charm and dignified atmosphere, which added to the overall appeal.
The functionality of the rooms was rated highly with ample storage space, luxury amenities and high-quality furnishings. Some rooms had slight drawbacks, such as being small or having outdated fixtures, but these were counterbalanced by the overall spaciousness and comfort provided in other accommodations within the hotel.
Guests in the Tower building particularly enjoyed spectacular night views and the higher floors' ability to overlook the harbor and surrounding areas. The corner rooms were frequently mentioned for their generous size and superb views.
Additionally, the service and amenities offered by the hotel staff were commended, contributing to the pleasant and luxurious experience. From the helpful staff to the grandeur of the hotel's design, the Hotel New Grand manages to combine historical significance with modern comfort, ensuring guests enjoy a satisfying stay.
Beds
A few guests appreciated the variety in pillow firmness and the high quality of the room furnishings. The extra beds provided were also praised for being as comfortable as regular beds, not mere makeshift additions. However, there were some criticisms about bed firmness with a minority finding the beds either too hard, too soft or narrow. There were also isolated mentions of issues such as stained mattress protectors and the height of the beds being inconvenient for shorter guests.
Overall, while there are some areas for improvement, the general consensus portrays the beds at Hotel New Grand as a comfortable and conducive element for a good night’s sleep.
Cleanliness
The rooms are generally described as spacious, well-appointed and equipped with amenities, providing a sense of luxury and comfort. The bed linens and furnishings evoke positive remarks for being fresh and clean, contributing to a pleasant stay. The hotel’s classic architecture and historical decorations add to the overall appeal and many guests appreciate the blend of vintage charm with modern cleanliness.
However, some areas need attention. There are occasional mentions of dust accumulation on high surfaces, scratches and stains on chairs and signs of wear on the carpet and walls. Bathrooms, while often clean, can sometimes show signs of age with issues such as hair around the sink and bathtub, mildew smells and outdated fixtures being noted. Instances of insufficient cleaning, like dust under beds and mold in bathtubs, were brought up but appear to be exceptions rather than the norm.
The staff's conscientious service and the hotel’s cleanliness leave a favorable impression overall, making it a reliable choice for visitors to Yokohama. While certain areas could benefit from more detailed cleaning, the hotel's classic charm and well-maintained facilities continue to attract guests who value a blend of historical ambiance and modern standards of cleanliness.
Staff
Visitors noted the professionalism and well-trained nature of the staff with several reviews highlighting the seamless and elegant service they received. The courteous demeanor and genuine smiles of the staff created a welcoming atmosphere, making guests feel valued and respected. Instances of staff going above and beyond, such as accommodating special requests and providing timely assistance in various situations, were mentioned repeatedly.
In addition, the concierge and front desk services were lauded for their efficiency and willingness to assist with everything from luggage storage to local recommendations. Overall, the hotel’s staff contributed significantly to creating memorable and pleasant stays for their guests, embodying a high level of hospitality that resonates with visitors.
Wi-Fi
Parking
Despite these challenges, the hotel staff receives praise for their helpfulness in guiding guests to park safely, addressing parking anxiety and suggesting nearby parking alternatives when needed. Some guests mentioned efficient luggage storage and assistance from the bellboy upon arrival, which added to their overall experience. However, a few found the parking fees unexpected and difficult to reconcile given the constraints of the underground lot.
For those driving to Hotel New Grand, it pays to note the parking specifics such as size constraints and entrance intricacies. Although the hotel has provisions in place, including helpful staff and guidance, the physical limitations and system can make parking feel a bit constraining. Nonetheless, it remains a functional and reasonably priced solution for visitors.
Family
From ample room space to child-friendly facilities, Hotel New Grand is aptly suited for families. Guests with children and toddlers appreciated the staff's excellent response, making holiday preparations stress-free. Some rooms connect with adjacent ones, enhancing convenience for multi-family trips and the nearby Yamashita Park offers a perfect setting for family walks.
The hotel's high level of formality does not detract from its warm and welcoming atmosphere. In addition, special touches, such as preparing cribs at no extra cost and making personalized arrangements for family celebrations, contribute to the overall satisfaction. Although some reviews noted challenges like adjusting bathwater temperature for children or limited activities due to young kids, families generally had positive experiences.
Scenic views, convenient location and a focus on making family stays memorable position Hotel New Grand as a strong choice for trips involving children. Overall, the hotel comes highly recommended for families seeking a friendly and accommodating environment for their travels.
Nightlife
Despite the beautiful setting, the area seems to be a bit quiet in terms of nightlife activities with guests noting a lack of vibrant nightlife options and occasional noise disturbances, including late-night wedding ceremonies. The proximity to Chinatown was praised as a plus, allowing guests to experience vibrant nightlife and delicious cuisine nearby.
Guests also highlighted the atmosphere of the hotel's bar lounge as lovely and noted that the breakfast, although sophisticated and child-friendly, could benefit from more variety in savory options. The staff received positive feedback for their friendliness.
In summary, while nightlife activities immediately around Hotel New Grand may be limited, the breath-taking nighttime views and proximity to Chinatown offer a delightful experience for those staying at the hotel.
5 Star
Visitors particularly appreciate the well-maintained facilities, which seamlessly blend classical interiors with modern conveniences. The luxurious feel of the hotel is accentuated by amenities like BVLGARI products, contributing to an overall sense of opulence and comfort. The location of the hotel is another strong point, providing both convenience and a picturesque setting.
Reviewers often express high levels of satisfaction, citing the excellent cost-performance ratio, especially on weekdays. The staff's polite and warm demeanor leaves a lasting impression, making every stay memorable. The historic significance of the hotel, combined with its elegant and luxurious atmosphere, creates a unique lodging experience that many consider to be among the best in Japan.
In summary, Hotel New Grand delivers a remarkable blend of historical charm and modern luxury with first-class hospitality that ensures a five-star experience in every aspect.
Business
Frequent business travelers find the facilities user-friendly, highlighting the comfort and functionality of the rooms, specifically for laptop usage and remote work, aided by strong WIFI. The high-end urban setting and reasonable prices, considering the hotel's well-known status, make it a compelling choice. The availability of comfortable and convenient conference rooms enhances its practicality for business meetings.
Services such as a business center and business-oriented amenities add to its appeal. The hotel’s rich history and architectural value are noted, contributing to its worthiness for stays. Customer support stands out with thoughtful gestures like complimentary pastries for special occasions.
While some guests feel the price might be high for the quality provided, the weekday cost performance is deemed excellent. Reservations and correspondence processes leave a positive impression. The hotel has a minor drawback in its preference for an analog key over card keys and busy dining services. Nonetheless, the overall experience for business travelers remains highly rated and recommended.
Accessible
Guests frequently praise the accessibility of the hotel’s facilities and amenities, noting it as a high-end urban establishment with historical significance. Despite the older facilities, the hotel remains clean and comfortable, perfect for multiple visits. The hotel's elevator service is reliable for luggage and nearby restaurants equipped with elevator access add to the overall convenience.
Customer service receives high marks, as staff responsiveness is excellent. They are willing to go the extra mile, including escorting guests to their rooms and recovering lost items. The hotel even provides detailed instructions to navigate the building, which is particularly helpful given its historic architecture.
The location offers easy access to Yokohama's best areas, making it ideal for both elderly guests and those with disabilities. The rooms are comfortably sized and the harbor views add an extra touch of luxury. Although there were some concerns about the bathroom facilities not being entirely suitable for elderly guests, the overall accessibility is rated highly.
In summary, Hotel New Grand excels in providing a comfortable, accessible urban retreat with a historically rich ambiance, making it a highly recommended stay for travelers, including those with disabilities.
Honeymoon
The staff at the hotel is noted for their exceptional service—polite, attentive and meticulous in ensuring a comfortable stay. Special touches like detailed room surprise preparations and handwritten comments enhance the sense of personalized care, making stays particularly memorable. The luxury of the hotel is palpable, yet it retains a sense of historical charm that many guests appreciate, especially those returning for milestone anniversaries.
Breakfast at the hotel is commendable, adding to the classic charm that permeates every aspect of the stay. Couples also enjoyed the relaxing atmosphere and luxurious feel with quick adjustments made during the Covid-19 pandemic that allowed guests to enjoy a nearby luxurious stay if they couldn't travel overseas.
Overall, Hotel New Grand's blend of romantic views, impeccable service and historical ambiance makes it a top recommendation for couples looking to celebrate their honeymoon or any special occasion in style and comfort.
Luxury
Guests frequently remark on the luxurious facilities and amenities, which include everything from high-class breakfasts to refined furnishings and linens in the rooms. The quality of service is frequently highlighted with the concierge and front desk staff receiving praise for their impeccable and thoughtful service, anticipating needs before they are even expressed.
The historic building itself adds a sense of prestige and classic charm with many visitors noting how well-preserved and clean the facilities are. Guests appreciate the blend of classic and modern elements, contributing to a feeling of comfort and sophistication. The luxurious amenities, such as Bvlgari shampoo and plush pajamas, further enhance the sense of being pampered.
This upscale hotel offers breathtaking views, including sights of Minatomirai and overlooking Yamashita Park, adding to the overall luxurious feel. The breakfast served on board the Normandy stands out as particularly lavish, further cementing the high-end experience.
With its historic ambiance, excellent service and luxurious offerings, Hotel New Grand provides an extraordinary and memorable stay that feels both elegant and comfortable. Whether staying in a suite or a standard room, guests leave with fond memories of this magnificent hotel.
Romantic
The attentive and considerate service is another highlight, leaving guests with lasting impressions of warmth and thoughtfulness. From personalized room arrangements with prepared snacks and champagne to the elegant manners of the staff, every detail is orchestrated to enhance the stay. The hotel's classic architecture and luxurious interiors further amplify its charm, offering a serene and sophisticated environment.
Dining in the hotel's restaurant or enjoying special room service, including heartfelt surprises, contributes to unforgettable memories. Guests appreciate the blend of historic elegance and modern comforts, describing their stays as calm, comfortable and extraordinarily special—perfect for commemorating significant milestones or simply enjoying a romantic getaway.
Overall, Hotel New Grand's combination of superb service, breathtaking views and luxurious yet understated atmosphere makes it an ideal destination for those seeking a romantic and memorable escape.
No, Hotel New Grand doesn't have any pool.
No, a spa isn't available at Hotel New Grand.
No, Hotel New Grand doesn't allow dogs.
Yes, parking facilities are available at Hotel New Grand.
No, Hotel New Grand doesn't have a gym.
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