Hilton York

York 53.95632100, -1.08056300 , City Centre, 1 Tower Street (Show on Map)
7.8
Good


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Summary of reviewsNestled in the heart of York, the Hilton York hotel consistently earns praise for its prime location. Perfectly positioned for exploring the historic city, guests find themselves just steps away from attractions like Clifford's Tower, York Minster and the Jorvik Viking Centre. The convenience of being within walking distance to the train station and city's vibrant nightlife adds to its appeal. Clean and comfortable rooms, coupled with helpful and friendly staff, further enhance the guest experience.

The hotel's breakfast offerings receive high marks for variety and quality with many appreciating the fresh, hot and cold options available. The self-serve pancake machine is a particular favorite among children. Despite some minor critiques regarding food freshness and cost, the general consensus is that breakfast provides good value and contributes significantly to the overall satisfaction.

Dinner experiences are mixed. While the quality of food is often praised, the limited menu choices and high prices are common points of criticism. Service delays also affect some guests' dining experiences, yet the friendly and attentive restaurant staff are frequently mentioned positively.

The guest rooms, while generally clean and comfortable, show signs of needing modernization. Issues like dated decor and noise disturbances are noted, though upgrades and helpful service often mitigate these concerns. Many guests enjoy spacious rooms with lovely views, although some find the bathrooms cramped.

Cleanliness is largely commended throughout the hotel, from rooms to communal areas. However, occasional lapses and the need for refurbishments in some areas have been highlighted. Yet, the high standard of cleanliness contributes to a pleasant stay despite these intermittent issues.

Staff at Hilton York receive high praise for their friendliness and helpfulness, significantly enhancing the overall guest experience. The efficient and professional reception, alongside commendable service in the bar and restaurant, ensures guests feel welcomed and well-cared for during their stay.

WiFi service at the Hilton York is an area needing improvement. Many guests report weak signals and frequent dropouts with additional charges for WiFi being a common grievance.

The fitness center is appreciated for its availability and well-maintained environment, though it is described as small and some guests find the noise from weightlifting a minor inconvenience. Parking is secure and convenient but expensive with limited availability being a frequent issue.

For families, the hotel offers a generally positive experience with amenities catering to children, such as a popular self-serve pancake machine and allergy-free pillows. The family rooms are suitable yet sometimes small and while staff are accommodating, there are occasional lapses in child-friendly service.

The hotel's proximity to York's lively nightlife is a double-edged sword, providing easy access to bars and evening entertainment but also resulting in significant noise disturbances. Comfortable and large beds contribute to a good night's sleep for many, though some guests find the beds too firm or small.

In summary, Hilton York stands out for its unbeatable location, commendable service and clean, comfortable rooms, making it a top choice for visitors despite some areas needing improvement.
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Hotel with Parking
The Hilton in York offers a fantastic location for those who are looking to experience the historic charm of the city. Positioned right inside the city walls, this hotel is situated next to Clifford's Tower making it a great base for exploring York's fascinating past. Not only is the hotel's location ideal for history buffs but it is also conveniently located within walking distance of some of the city's liveliest bars and restaurants. For those who are interested in immersing themselves in the city's rich history, the York Castle Museum and Jorvik Viking Center are both just a short walk away providing visitors with a glimpse into York's past. For even more historical thrills, the National Railway Museum and York Dungeon are both within two miles of the hotel. Guests driving to the hotel will be pleased to know that there is valet parking available at a fee. The parking is secured, covered and is offered on a first come, first served basis. For those with electric vehicles, the Hilton York has got them covered too, with EV charging stations available on-site.

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Hotel with EV Charging Stations

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Hotel near Nightlife Spots

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4-Star Hotel

Room Types
Double Room with Two Double Beds This spacious room has partial city views, a desk, and a 32-inch TV. The bright and airy room is decorated in cool, calm tones and a flat-screen TV. Some rooms have an easy chair. Two double beds

Double Room This spacious room has partial city views, a desk, and a 32-inch TV. The bright and airy room is decorated in cool, calm tones and a flat-screen TV. Some rooms have an easy chair.

Double Room with Sofa Bed This family room offers a flat-screen TV and an en-suite bathroom with an overhead shower and luxurious bath.

King guest room with Tower view This light and airy deluxe room offers views of the city of York, including Clifford's Tower. Air conditioning, an en-suite bathroom and a flat-screen TV are also provided.

Double guest room with balcony and Tower view Deluxe Double Room with Balcony with Clifford's Tower view and Modern decor. The room has air conditioning, Crabtree & Evelyn toiletries and Hilton Serenity bed. This room features complimentary coffee and tea making facilities and 40" HDTV.

Double Room - Accessible The double room offers a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit offers 1 bed.

Hilton King Suite with Sofa Bed The suite features a flat-screen TV, a tea and coffee maker, a safe deposit box, as well as heating.

Guest Reviews
7.8
Good
Location
Located in the heart of York, Hilton York boasts an exceptional position that consistently earns high praise from its guests. The hotel's central location is not just ideal but often described as perfect for exploring the historic city. With Clifford’s Tower right across the road and iconic attractions like the York Minster, Jorvik Viking Centre and a plethora of museums, restaurants and shops just a short walk away, the hotel's guests find themselves perfectly positioned to experience everything York has to offer.

Accessibility is a notable advantage; guests appreciate being within walking distance to the train station and key city landmarks. This convenience is beneficial for those with slight mobility issues as well. The proximity to everything, including charming local pubs and the bustling city center, makes Hilton York a favored base for sightseeing and shopping expeditions.

In addition to its unbeatable location, visitors often mention the cleanliness and comfort of the rooms, along with the helpful and friendly staff, all contributing to an enjoyable stay. The combination of a prime location, along with excellent service and facilities, solidifies Hilton York as a top choice for anyone looking to explore this historic city.

Breakfast
Guests at Hilton York overwhelmingly praised the breakfast offerings, highlighting the variety and quality of the buffet. Many commented on the extensive range of fresh, hot and cold options available, catering to various dietary needs, including vegetarian and gluten-free choices. The self-serve pancake machine was a particular hit with children. The breakfast spread, often described as delicious, wonderful and amazing, left a positive impression with everything from full English breakfasts to fresh eggs cooked to order.

Although the breakfast received widespread acclaim for its selection and taste, a few reviews noted areas for improvement, such as the freshness of the food and the cost. Some guests felt that certain items could have been included in the price. Despite these minor critiques, the consensus was that the breakfast contributed significantly to the good value of a stay. The friendly and attentive service from the staff added to the overall positive experience, making Hilton York a noteworthy option for travelers who appreciate a hearty and varied start to their day.

Dinner
The dinner experience at Hilton York has garnered mixed reviews from guests with notable emphasis on both the quality and limitations of the offerings. Many guests appreciated the food, describing it as excellent, fresh, tasty and of high quality. The bar also received compliments for its friendly and superb service and the drinks and cocktails, though expensive, were enjoyed by patrons.

However, there were consistent critiques regarding the limited choices on the dinner menu, which some found mundane, basic or poor. Children and guests with specific dietary needs, such as gluten-free options, faced notable challenges due to the restricted menu. Additionally, while the food quality itself was often praised, its pricing was frequently mentioned as being overly high.

Service delays were another point of contention with waits ranging from 10 to 45 minutes and even up to two hours, affecting the overall dining experience for some. Despite these issues, the restaurant environment and its staff were generally well-received, described as lovely, friendly and attentive.

In summary, while Hilton York’s restaurant delivers good and sometimes exceptional food, diners may find the limited menu options and high prices less appealing. Guests should be prepared for potential wait times and may benefit from exploring alternative dining options in the vicinity.

Rooms
The guest reviews of Hilton York reveal a mixed experience, particularly focused on the state and comfort of the rooms. Many guests appreciated that the rooms were clean, comfortable and spacious enough for their needs with some rooms offering lovely views of Clifford's Tower. The staff were often mentioned as helpful and accommodating with some guests appreciating room upgrades and well-furnished interiors.

However, a recurring theme in the reviews was that many rooms appeared dated and in need of modernization. Issues such as peeling wallpaper, dated decor, bubbling walls and tired-looking fixtures were commonly reported. Some rooms also suffered from issues like noise, lack of air conditioning and inadequate heating or cooling systems. Additionally, several guests found their rooms, especially bathrooms, to be too small and cramped, which could be uncomfortable, particularly for families.

Despite the convenient location and cleanliness of the hotel, the high cost did not always match guests' expectations regarding room quality and amenities. Many found the rooms basic and felt they could benefit from updates to match the premium price tag. In summary, while Hilton York provides a comfortable stay with friendly service, it could benefit from some refurbishments and improvements to enhance the overall guest experience.

Beds
Nestled in the heart of York, the Hilton York hotel boasts numerous reviews praising the comfort of its beds, though with some mixed experiences. Many guests highlight the beds as very comfortable, often describing them as soft, spacious and conducive to a good night's sleep. Large and clean beds add an extra layer of satisfaction to the stay with some reviewers mentioning luxury beds and superb bedding. The pillows also receive commendations, adding to the overall comfortable sleeping experience.

However, not everyone shares in this comfort. Several guests report beds being too firm or hard, leading to uncomfortable sleep. Others find the beds too small for their liking, especially the double beds, which some describe as insufficient in size. Firmness is not the only issue; a few reviews note that the mattresses can be too soft or uneven, sometimes resulting in back discomfort. Pillow preferences also vary with some guests finding them too soft or not supportive enough.

Overall, the Hilton York offers a predominantly comfortable sleeping experience with a few areas of improvement in bed size and firmness preferences to ensure a more universally satisfying rest for all its guests.

Cleanliness
The Hilton York has garnered overall positive feedback regarding its cleanliness with many guests highlighting the hotel’s well-presented and tidy ambiance. The rooms were frequently described as clean, comfortable and adequately sized with some even noting them as spotlessly clean and fresh. The communal areas also received praise for being well-maintained and tidy. The hotel consistently maintained a high standard of cleanliness, contributing to a pleasant and comfortable stay for many visitors.

However, some areas require attention. A few reviews mentioned that certain rooms and bathrooms could benefit from updating and refurbishments. Instances of mold, dusty areas and insufficient bathroom cleanliness were noted. Additionally, some guests encountered periodic issues with room servicing and cleanliness, signaling inconsistency in housekeeping.

Despite these occasional lapses, the hotel's central location and friendly staff often counterbalanced any minor shortcomings, leaving the overall impression of a clean and welcoming environment with room for improvement.

Staff
The staff at Hilton York have garnered impressive reviews from guests, who almost unanimously praise them for being friendly, helpful and accommodating. Reviewers often highlight the team's courteous and cheerful attitude, noting that staff members go above and beyond to ensure a pleasant stay. The reception staff, in particular, have been commended for their efficiency and professionalism. Multiple guests mentioned the exceptional service provided by individuals like Mariana and the concierge and many appreciated the swift and courteous delivery of extra amenities like tea bags and milk to their rooms.

Bar and restaurant teams also received significant accolades with several guests pointing out the superb service during breakfast and dinner. Special mentions were given to staff members like Donna and Christine for their outstanding hospitality. Guests admired the staff's ability to handle booking arrangements efficiently and their readiness to cater to any specific needs.

However, a few reviews pointed out areas needing improvement, such as housekeeping and occasional lapses in friendliness at the reception and bar. Despite these minor issues, the overall consensus is that the staff's friendliness and helpfulness significantly enhance the guest experience at Hilton York. Proficient, well-trained and consistently pleasant, the team at Hilton York ensures that guests feel welcomed and well-cared for throughout their stay.

Wi-Fi
The Hilton York has received mixed feedback regarding its WiFi services. While some guests noted that the WiFi worked well, many others found the service lacking. Issues such as weak signals, slow speeds and frequent dropouts were common complaints. Several guests expressed dissatisfaction with the additional charges for WiFi, especially considering the already high room rates. The lack of complimentary WiFi for non-Hilton members was also a point of contention with some finding it outdated and confusing. Overall, there is a consensus that the Hilton York's WiFi service could be significantly improved, both in reliability and accessibility.

Gym
The fitness center at Hilton York provides an adequate space for guests who wish to maintain their exercise routines during their stay. Visitors appreciated the flexibility of being able to use the gym whenever desired and found the facilities to be comfortable. The gym features weightlifting equipment, although some guests experienced noise from these activities. Despite being described as small by some, the gym generally left a positive impression with its well-maintained environment. Clearer signage for the gym could enhance the overall experience.

Parking
The parking situation at the Hilton York receives mixed reviews from guests. On the positive side, many appreciated the convenience and security of the hotel's onsite parking, including a secure underground option. Valet parking is frequently praised for being well-arranged, courteous and quick with some guests specifically recommending it despite its additional cost.

However, numerous reviews highlight the high expense associated with parking at the hotel with charges around £25 per night often cited as steep. Some reviewers mentioned the difficulty in securing a parking spot due to limited availability, adding that it operates on a first-come, first-served basis. Additionally, while some found parking facilities reasonable and excellent, others complained about the confusing payment process and limited capacity.

Overall, while the convenience and security of onsite and valet parking are valued, the high costs and limited availability are common points of contention among guests.

Family
The Hilton York offers a generally positive experience for families with several highlights that cater specifically to children. One of the most popular features among younger guests is the self-serve pancake machine, which they absolutely loved. Additionally, the breakfast options were a hit even with picky eaters, contributing to an enjoyable stay for children.

The hotel provides family rooms, typically featuring two double beds, which many guests found suitable for a family of four, though some noted that the room sizes can be on the smaller side. While the rooms are clean and tidy, occasional concerns about cleanliness and room preparation were mentioned. Nonetheless, the family-friendly vibe of the hotel is reinforced by thoughtful touches such as allergy-free pillows and meals suitable for families.

Families also appreciated the accommodating staff, though there were isolated comments about staff not always being child-friendly. The hotel’s facilities, both inside and outside, received favorable mentions, as did the proximity to family-friendly activities in York.

For those traveling with children, Hilton York seems to deliver a good balance of comfort and convenience, making it a solid choice for family holidays despite some minor room size limitations. Overall, it provides a welcoming environment that many families find delightful.

Nightlife
The Hilton York is ideally situated for those looking to enjoy the vibrant nightlife of York. Just a five-minute walk to numerous bars, the hotel’s location is very convenient for nightlife enthusiasts. Guests have noted that the surrounding area comes alive at night, making it an excellent spot for evening entertainment. This makes the hotel particularly appealing during festive occasions like New Year's Eve, though heightened demand may lead to increased prices.

However, this lively atmosphere does come with its drawbacks. Many reviews highlight the significant noise from nearby parties with wedding and hen parties causing disturbances until midnight or later. Guests mention a very loud street noise extending well into the early hours of the morning, sometimes as late as 4 am. Despite the noise, the late-night bar within the hotel itself was a welcome amenity for many visitors.

While the lively surroundings offer a rich nightlife experience, prospective guests should be prepared for a potentially noisy stay, especially on weekends.

4 Star
Hilton York boasts a great location and offers four-star facilities that align with the high end standard of the Hilton brand. Guests have consistently praised the friendly, professional and helpful staff who enhance the overall experience of the hotel. The breakfast is often described as great, lovely and fabulous, adding to the positive dining experience. The rooms are clean and comfortable, although some guests felt they were tired and not up to a four-star standard. The little extras, such as birthday cards and chocolates, were appreciated by guests. Many found the valet parking well arranged and convenient. However, a few reviews noted the decor and furnishings could be more plush and that the rooms lacked certain amenities like fridges, bathrobes and slippers expected from a four-star hotel. Despite some mixed opinions about the room standards, the service quality generally received high praise, making for an overall pleasant stay. The hotel is considered classy and luxurious, although some found it pricey. Hilton York's excellent location near the city center and the Hilton quality service make it a satisfactory choice for visitors.

Business
Hilton York stands out as an ideal choice for business travelers, offering a range of facilities and services tailored to meet professional needs. The hotel boasts well-equipped business conference facilities and meeting rooms, making it a suitable location for business conventions, meetings and company parties. Conveniently situated in the city center, it offers excellent connectivity with the rest of the city, enhancing accessibility for both local and visiting business guests.

The pricing is deemed reasonable, especially given its prime location, providing good value for businesses or events. There is also a notable emphasis on sustainability with information on the menu about carbon emissions, reflecting a modern and responsible approach. Taxi services are readily available for business use, further adding to the convenience.

Despite minor preferences, such as a desire for hot chocolate sachets or a higher standard for business stays, the overall feedback highlights that the business services and facilities are very good, if not excellent. Hilton York also supports seamless access for guests through both digital and physical card keys, ensuring a smooth and efficient stay. Great for business trips, it manages to balance functionality with accessibility, making it a solid choice for professionals.

Accessible
The Hilton York offers a range of features catering to guests with disabilities, making it a convenient choice for those with mobility challenges. The hotel provides accessible rooms equipped with suitable facilities and lower sink amenities, along with shower areas designed with strategically placed handrails for added safety. Disabled-friendly parking is also a highlight with free parking for Blue Badge holders located directly opposite the hotel, ensuring easy access. Guests appreciated the convenient valet parking service and mobility scooter accessibility.

The hotel's location is another advantage, being close to main attractions, which is particularly beneficial for guests with mobility issues. However, some reviews noted that the design of the accessible bathrooms could be improved, as issues with flooding and small sinks were reported, which affected usability. Despite these drawbacks, overall accessibility is considered good with disabled ramps and plug sockets enhancing the convenience for guests with disabilities.

Luxury
Boasting luxury facilities and a high-standard reception and bar area, Hilton York exudes an upscale ambiance in every corner. With luxury feel rooms and services of the finest quality, the hotel caters specifically to a clientele that prefers high-end experiences. Despite some criticisms, the overall experience at Hilton York remains enjoyable, making it a choice destination for those seeking a touch of luxury during their travels.

Romantic
The Hilton York offers a promising experience for couples seeking a getaway, particularly those looking to celebrate special occasions like Valentine's weekend. The hotel's location is highly valued, contributing to its appeal for a romantic stay. Guests frequently highlight the great night views and the overall romantic setting, which adds to the charm during their visit. The views from the rooms are consistently praised, even when there is restoration work happening nearby. Despite isolated negative experiences, many find the Hilton York to be an ideal spot for a couple's quick romantic retreat.


No, Hilton York doesn't have any pool.

No, a spa isn't available at Hilton York.

No, Hilton York doesn't allow dogs.

Yes, parking facilities are available at Hilton York.

Yes, Hilton York has a gym.

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