Holiday Inn York by IHG
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Summary of reviewsThe Holiday Inn York by IHG, is highly regarded for its excellent location, which offers easy access to local attractions like the York racecourse and city center. Guests particularly appreciate its quiet surroundings and convenient transport options, including a superb bus service and ample free parking.
The breakfast at the hotel is consistently praised for its quality, variety and inclusivity, featuring both traditional English and continental options. While some minor issues regarding temperature and occasional delays in replenishing items were noted, the overall satisfaction with the breakfast remains high.
Dinner at the hotel's restaurant receives mixed reviews with many enjoying tasty, fresh meals and well-presented dishes. However, the limited menu options and higher prices have drawn some criticism. Despite these concerns, the quality of service and favorable atmosphere are often highlighted.
The rooms are described as clean, spacious and comfortable with large, airy spaces and well-functioning amenities. While some guests mention that the rooms could use updating and note issues with small bathrooms and occasional noise, the overall experience remains positive.
Cleanliness throughout the hotel is generally well-regarded with many guests noting the tidy and well-maintained environment. Minor issues, such as dust in certain areas, are occasionally mentioned, but do not significantly detract from the overall positive sentiment.
The hotel staff consistently receive high marks for their friendliness, efficiency and professionalism. Guests often highlight the warm and welcoming atmosphere created by the staff, who are attentive and eager to ensure a pleasant stay.
Free Wi-Fi is available and while some guests find it reliable and fast, others report occasional connectivity issues. The hotel’s parking facilities are frequently praised for their convenience and security, contributing to a stress-free experience for those traveling by car.
Family travelers find the hotel accommodating with friendly staff and amenities such as entertainment options for children and complimentary hot chocolate. Although some issues with uncomfortable pull-out beds and occasional setup problems are noted, the family-friendly environment is generally well-received.
The beds at the hotel receive mixed feedback with many guests finding them comfortable and clean. However, some mention issues with firmness and the comfort of sofa beds. The overall bedding quality contributes to a restful stay for most guests.
Overall, the Holiday Inn York by IHG, offers great value for money with its strategic location, comfortable accommodations and friendly service. Despite some areas needing improvement, it remains a popular choice for both leisure and business travelers visiting York.
Categories
The breakfast at the hotel is consistently praised for its quality, variety and inclusivity, featuring both traditional English and continental options. While some minor issues regarding temperature and occasional delays in replenishing items were noted, the overall satisfaction with the breakfast remains high.
Dinner at the hotel's restaurant receives mixed reviews with many enjoying tasty, fresh meals and well-presented dishes. However, the limited menu options and higher prices have drawn some criticism. Despite these concerns, the quality of service and favorable atmosphere are often highlighted.
The rooms are described as clean, spacious and comfortable with large, airy spaces and well-functioning amenities. While some guests mention that the rooms could use updating and note issues with small bathrooms and occasional noise, the overall experience remains positive.
Cleanliness throughout the hotel is generally well-regarded with many guests noting the tidy and well-maintained environment. Minor issues, such as dust in certain areas, are occasionally mentioned, but do not significantly detract from the overall positive sentiment.
The hotel staff consistently receive high marks for their friendliness, efficiency and professionalism. Guests often highlight the warm and welcoming atmosphere created by the staff, who are attentive and eager to ensure a pleasant stay.
Free Wi-Fi is available and while some guests find it reliable and fast, others report occasional connectivity issues. The hotel’s parking facilities are frequently praised for their convenience and security, contributing to a stress-free experience for those traveling by car.
Family travelers find the hotel accommodating with friendly staff and amenities such as entertainment options for children and complimentary hot chocolate. Although some issues with uncomfortable pull-out beds and occasional setup problems are noted, the family-friendly environment is generally well-received.
The beds at the hotel receive mixed feedback with many guests finding them comfortable and clean. However, some mention issues with firmness and the comfort of sofa beds. The overall bedding quality contributes to a restful stay for most guests.
Overall, the Holiday Inn York by IHG, offers great value for money with its strategic location, comfortable accommodations and friendly service. Despite some areas needing improvement, it remains a popular choice for both leisure and business travelers visiting York.
Hotel with Parking
Located just under two miles from the city center, Holiday Inn York is a modern hotel that offers visitors a comfortable and convenient base from which to explore this historic city. With free parking available and located right next to York Racecourse, guests can easily access the hotel and leave their car in a safe and secure location throughout their stay. The hotel's proximity to the A64 also means that visitors have easy road access to the M1, making it an ideal choice for those traveling by car. In just five minutes, guests can be on the A64 and on their way to their next destination. Holiday Inn York is ideally located for visitors who want to explore many of the city's top attractions. With Clifford's Tower just a 10-minute drive away, guests can easily visit this historic landmark and many other attractions with ease. One of the standout features of this hotel is its ample free car parking, which allows guests to avoid the hassle and cost of parking in York Centre. Additionally, the hotel offers four wheelchair accessible parking spaces, making it a great choice for those with mobility needs. Visitors can also take advantage of the parking drop-off point which is conveniently located adjacent to the hotel's entrance.
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Cheap Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
The 'Holiday Inn York by IHG' is a well-appreciated accommodation choice primarily due to its excellent location. Guests frequently highlight its convenient proximity to key attractions such as the York racecourse and the city center, making it an ideal base for exploring the area. The hotel is situated just a short bus ride or a 20 to 30-minute walk from York’s bustling city center, allowing easy access to local sights while providing a quiet and peaceful environment for a restful stay.
Many reviewers noted the superb bus service with stops just outside the hotel, which offers straightforward transportation into the city, reducing the need for driving. Free parking facilities are also a plus, making it convenient for those traveling by car.
For visitors attending events at the racecourse or visiting the local Parkrun, the hotel's location couldn’t be more suitable. Additionally, several guests enjoyed the nearby pubs and restaurants within walking distance, enhancing the overall convenience and pleasure of their stay.
Quiet surroundings were frequently praised with guests appreciating a peaceful night's sleep away from the hustle and bustle of central York. Overall, the hotel's strategic and tranquil location, combined with good transport links and parking options, makes it a smart choice for both leisure and business travelers visiting York.
The breakfast experience at Holiday Inn York by IHG, is consistently praised by guests for its quality and variety. Many reviewers describe the breakfast as lovely, excellent and superb, highlighting the reasonable choice and great selection available. The buffet-style breakfast is a hit, featuring both traditional English and continental options with plenty of hot and cold items to choose from. Guests appreciate the inclusion of gluten-free choices and vegetarian options, making the breakfast inclusive for those with dietary restrictions.
The offerings are generally fresh, well-cooked and tasty, catering to both savory and sweet cravings. Poached eggs, freshly cooked items and a wide range of bread are often mentioned. Although some guests noted occasional delays in replenishing certain breakfast items and suggested improvements in maintaining hotter food temperatures, overall satisfaction remains high.
In terms of value, many guests find the breakfast to be worth the cost with some enjoying free breakfast included in their room rate. The staff also receive compliments for their friendly service, which enhances the dining experience. Despite a few criticisms regarding the coffee machines and periodic busyness, the breakfast service is viewed positively with multiple comments about the efforts to minimize waste and avoid unnecessary packaging.
In summary, the breakfast at Holiday Inn York significantly adds to the overall stay, drawing commendations for its variety, quality and accommodating nature.
The dinner experience at Holiday Inn York by IHG, presents a mixed bag, leaning predominantly towards a positive dining experience, despite some notable drawbacks. Guests have praised the food as very tasty, fresh and of high quality. Many enjoyed excellent evening meals with large portions, beautifully presented dishes and remarked on the solid menu choices. The three-course meals available were a highlight with some particularly appreciating the varied menu.
However, several guests expressed concerns over the limited menu options, which made repetitive dining inevitable for those staying multiple nights. The restaurant food, while praised for its taste and freshness, was repeatedly described as overpriced. Some guests felt there was not enough choice on the dinner menu and certain menu items were often unavailable, which led to dissatisfaction. Additionally, the restaurant faced criticism when it came to its operating hours, as it was sometimes unexpectedly closed, pushing guests to seek alternatives elsewhere.
Despite these issues, the quality of service was commended; staff were generally described as good with the atmosphere of the restaurant receiving positive mentions when it was open. For those with children, the kids eat free option was a favorable point.
In summary, while the food at Holiday Inn York's restaurant can be delicious and well-cooked, potential diners should be prepared for limited menu choices and higher prices. Alternative dining options nearby may provide a necessary backup plan for some meals.
Holiday Inn York by IHG, offers rooms that largely meet the expectations of a comfortable stay. Guests frequently highlight the spaciousness of the rooms, often describing them as clean, comfortable and well-presented. The large, airy and bright nature of the rooms contributed significantly to a pleasant ambiance. Many noted that the beds were big and comfy, making for a restful experience.
Despite these positive aspects, several reviews mentioned that the rooms were somewhat dated and could use refurbishment. There were also consistent mentions of the bathrooms being small and occasionally less tidy with issues like difficult-to-close doors and insufficient drainage. Some rooms were reported as being tight on space, particularly when accommodating additional features like sofa beds.
In terms of amenities, guests appreciated the functional and well-equipped rooms, noting the presence of climate control, ironing facilities and tea/coffee making setups. The cleanliness standards were generally upheld with frequent mentions of spotless environments and daily service keeping the rooms in good order.
However, some guests experienced minor inconveniences like rooms being too hot, dusty air conditioning vents and occasional issues with noise and privacy. Premium rooms, while more spacious, didn't always meet the higher expectations set by their labels.
Overall, Holiday Inn York's rooms cater well to families and individuals looking for clean, spacious and comfortable accommodation, though slight improvements could elevate the guest experience further.
The beds at the Holiday Inn York by IHG, received mixed feedback from guests. Many reviewers praised the beds for being comfortable, noting that they were large, clean, spacious and well-maintained with some describing them as very comfy and great quality. However, there were criticisms regarding the comfort levels of some beds; several guests mentioned issues with firmness and size with double beds often described as small or consisting of two single mattresses pushed together. The pillows were a common point of contention, frequently noted as uncomfortable, either too firm, too soft or dusty. The sofa beds generally did not fare well in the reviews, often being called uncomfortable. Despite these varying opinions, the hotel ensures clean, tidy rooms with well-kept bedding.
Holiday Inn York by IHG, maintains a largely positive reputation regarding its cleanliness with numerous reviews highlighting various aspects. Guests often describe the hotel as clean and tidy with many noting that their rooms were comfortable and well-maintained. Cleanliness in the rooms is frequently praised with some describing them as very clean or even spotless. Fresh towels and linens were commonly mentioned and many appreciated the general sense of tidiness and organization throughout the hotel. The friendly and efficient cleaning staff also garnered positive mentions.
However, some guests felt the overall condition, particularly in shared and older areas, could have been better. Instances of dust and cobwebs, especially in bathrooms, were noted by a few visitors. Some reviews mentioned specific issues like dirty carpets or dirty corners in the bathrooms. A few guests pointed out that certain rooms and communal areas seemed slightly outdated despite being clean.
Despite these minor concerns, the overall guest sentiment towards the cleanliness of Holiday Inn York is favorable, making it a comfortable and tidy choice for travelers.
Visitors to the Holiday Inn York by IHG, consistently praise the hotel staff for their outstanding service and warm demeanor. Descriptions of the staff frequently include terms such as polite, friendly, helpful, efficient and professional. Many reviewers specifically highlighted the reception staff for their exceptional efficiency and knowledge.
The atmosphere created by the hotel personnel is often described as warm and welcoming with numerous guests appreciating the cheery and chatty nature of the staff. Comments about courteous, well-mannered and accommodating employees are common with many noting that the staff go above and beyond to ensure a pleasant stay.
Reviewers also pointed out that the staff were not only friendly and approachable but also very attentive and detail-oriented. The positive interactions extended from the reception desk through to the bar and evening service staff, all of whom contributed to a seamless and enjoyable experience.
Overall, guests felt well-cared for by a team that is not only professional but also genuinely invested in making their stay as comfortable and pleasant as possible. The consistently high marks for customer service reaffirm that the staff at Holiday Inn York play a significant role in enhancing the overall guest experience.
Holiday Inn York by IHG, offers complimentary Wi-Fi to its guests, which some have found to be excellent with stable and fast signals. Certain reviews highlight perfect high-speed connectivity and satisfying internet performance. Guests appreciated the inclusion of free Wi-Fi in their stay, labeling it as good and adequate for their purposes, such as getting work done.
However, several reviews indicate that the Wi-Fi can be problematic with issues such as instability, poor signals and occasional disconnection. Some guests found that Wi-Fi was unavailable during parts of their stay and suggested that improvements are needed for better reliability. In summary, while the hotel provides free Wi-Fi with potential for good connectivity, experiences vary and there is room for enhancing the service consistency.
Holiday Inn York provides guests with an abundance of free parking options, which is often highlighted as a significant advantage by visitors. The hotel boasts a very large car park on-site that is easy to access and well-maintained. Guests appreciate the availability of ample parking spaces, including those for disabled parking, making it convenient for all. The free parking is often praised as a major selling point and a considerable bonus, especially given the hotel's proximity to the city center. The parking facilities are described as secure, clean and sufficient with many guests noting they never faced issues finding a spot. Despite a few minor suggestions for improvements, the overall consensus is that the car parking arrangements at Holiday Inn York enhance the overall guest experience.
Holiday Inn York by IHG, offers a welcoming atmosphere for families traveling with kids. The staff is noted for their exceptional treatment of children, creating a family-friendly environment that many have appreciated. The hotel features a nice bar downstairs equipped with some entertainment options and tools for children, including table football and other games, adding a layer of enjoyment for younger guests. Complimentary hot chocolate for children is a highlight, enhancing the overall experience for families.
While the hotel is deemed suitable and ideal for families, some reviews pointed out a few drawbacks. The children's pull-out bed was mentioned as uncomfortable by a few guests and there were occasional hiccups with the family room setups, such as unmade sofa beds or the need to change rooms due to missing extra beds.
Despite these minor issues, many families had a great time, especially due to the hotel’s proximity to family attractions and the family-friendly amenities provided. Clean and spacious family rooms contribute to a pleasant stay, making it a recommended spot for those traveling with kids. However, the hotel can be a bit expensive for a family of four, so it is advisable to make reservations well in advance to ensure a seamless experience.
The Holiday Inn York by IHG offers a great value for money, making it a fantastic option for travelers. Many guests found the prices reasonable for the services and accommodations provided, noting that a two-night stay was especially cost-effective. Its perfect location, combined with comfortable and well-equipped rooms, makes it a solid choice for both short and longer breaks, whether traveling with family or pets.
The hotel's four-star facilities and services are generally appreciated, though some aspects could be improved. The restaurant, unfortunately, remains closed and the bar area is not the most ideal. Guests have mentioned that the menu is not extensive and both the meal portions and buffet quality could be improved. Some also found the drinks to be on the expensive side. Despite these dining challenges, the hotel maintains a good balance of quality and cost overall, cementing its status as a reliable four-star accommodation.
The Holiday Inn York, an IHG Hotel, generally receives positive feedback for its accessibility features, making it a convenient choice for guests with disabilities. Many reviews commend the hotel for its wheelchair-accessible layout, spacious family rooms and ease of access both by road and local bus routes. The hotel offers easy access parking and has specially designated spaces for disabled drivers, although the availability of these spaces can sometimes be limited.
Guests appreciate the good transport links and the hotel's central location, which offers easy access into the city center by bus. The accommodations on the ground floor are accessible and the lifts provide good access to different parts of the building. Staff are described as friendly and helpful, contributing positively to the overall accessible experience.
However, some reviews point out that certain areas, such as the bathrooms, can be small and cramped, which might pose challenges for some visitors. Additionally, the hotel is noted to be slightly dated and in need of some upgrades. Despite these minor drawbacks, the overall consensus is that the Holiday Inn York remains a good option for disabled travelers due to its accessibility and convenient location.
Holiday Inn York is a welcoming destination for those traveling with pets, offering a range of dog-friendly amenities and services. Guests frequently highlight the hotel's pet-friendly atmosphere, mentioning that dogs are allowed in specific areas including the bar and parts of the dining area. The staff consistently receive praise for their helpfulness and their positive interactions with pets, ensuring that both two-legged and four-legged visitors are comfortable.
The hotel grounds are noted for being particularly suitable for dogs with excellent adjacent dog parks and ample walking areas appreciated by many guests. Families find the location convenient as it accommodates both children and pets, making for a harmonious stay. Ground floor rooms are particularly favored for dog owners, providing easy access for walks.
However, there are additional charges for bringing a dog, which some guests felt could have been communicated more clearly. Despite this, the overall consensus is that the hotel’s pet-friendly policies enhance the experience for guests traveling with their furry companions.
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Location
Many reviewers noted the superb bus service with stops just outside the hotel, which offers straightforward transportation into the city, reducing the need for driving. Free parking facilities are also a plus, making it convenient for those traveling by car.
For visitors attending events at the racecourse or visiting the local Parkrun, the hotel's location couldn’t be more suitable. Additionally, several guests enjoyed the nearby pubs and restaurants within walking distance, enhancing the overall convenience and pleasure of their stay.
Quiet surroundings were frequently praised with guests appreciating a peaceful night's sleep away from the hustle and bustle of central York. Overall, the hotel's strategic and tranquil location, combined with good transport links and parking options, makes it a smart choice for both leisure and business travelers visiting York.
Breakfast
The offerings are generally fresh, well-cooked and tasty, catering to both savory and sweet cravings. Poached eggs, freshly cooked items and a wide range of bread are often mentioned. Although some guests noted occasional delays in replenishing certain breakfast items and suggested improvements in maintaining hotter food temperatures, overall satisfaction remains high.
In terms of value, many guests find the breakfast to be worth the cost with some enjoying free breakfast included in their room rate. The staff also receive compliments for their friendly service, which enhances the dining experience. Despite a few criticisms regarding the coffee machines and periodic busyness, the breakfast service is viewed positively with multiple comments about the efforts to minimize waste and avoid unnecessary packaging.
In summary, the breakfast at Holiday Inn York significantly adds to the overall stay, drawing commendations for its variety, quality and accommodating nature.
Dinner
However, several guests expressed concerns over the limited menu options, which made repetitive dining inevitable for those staying multiple nights. The restaurant food, while praised for its taste and freshness, was repeatedly described as overpriced. Some guests felt there was not enough choice on the dinner menu and certain menu items were often unavailable, which led to dissatisfaction. Additionally, the restaurant faced criticism when it came to its operating hours, as it was sometimes unexpectedly closed, pushing guests to seek alternatives elsewhere.
Despite these issues, the quality of service was commended; staff were generally described as good with the atmosphere of the restaurant receiving positive mentions when it was open. For those with children, the kids eat free option was a favorable point.
In summary, while the food at Holiday Inn York's restaurant can be delicious and well-cooked, potential diners should be prepared for limited menu choices and higher prices. Alternative dining options nearby may provide a necessary backup plan for some meals.
Rooms
Despite these positive aspects, several reviews mentioned that the rooms were somewhat dated and could use refurbishment. There were also consistent mentions of the bathrooms being small and occasionally less tidy with issues like difficult-to-close doors and insufficient drainage. Some rooms were reported as being tight on space, particularly when accommodating additional features like sofa beds.
In terms of amenities, guests appreciated the functional and well-equipped rooms, noting the presence of climate control, ironing facilities and tea/coffee making setups. The cleanliness standards were generally upheld with frequent mentions of spotless environments and daily service keeping the rooms in good order.
However, some guests experienced minor inconveniences like rooms being too hot, dusty air conditioning vents and occasional issues with noise and privacy. Premium rooms, while more spacious, didn't always meet the higher expectations set by their labels.
Overall, Holiday Inn York's rooms cater well to families and individuals looking for clean, spacious and comfortable accommodation, though slight improvements could elevate the guest experience further.
Beds
Cleanliness
However, some guests felt the overall condition, particularly in shared and older areas, could have been better. Instances of dust and cobwebs, especially in bathrooms, were noted by a few visitors. Some reviews mentioned specific issues like dirty carpets or dirty corners in the bathrooms. A few guests pointed out that certain rooms and communal areas seemed slightly outdated despite being clean.
Despite these minor concerns, the overall guest sentiment towards the cleanliness of Holiday Inn York is favorable, making it a comfortable and tidy choice for travelers.
Staff
The atmosphere created by the hotel personnel is often described as warm and welcoming with numerous guests appreciating the cheery and chatty nature of the staff. Comments about courteous, well-mannered and accommodating employees are common with many noting that the staff go above and beyond to ensure a pleasant stay.
Reviewers also pointed out that the staff were not only friendly and approachable but also very attentive and detail-oriented. The positive interactions extended from the reception desk through to the bar and evening service staff, all of whom contributed to a seamless and enjoyable experience.
Overall, guests felt well-cared for by a team that is not only professional but also genuinely invested in making their stay as comfortable and pleasant as possible. The consistently high marks for customer service reaffirm that the staff at Holiday Inn York play a significant role in enhancing the overall guest experience.
Wi-Fi
However, several reviews indicate that the Wi-Fi can be problematic with issues such as instability, poor signals and occasional disconnection. Some guests found that Wi-Fi was unavailable during parts of their stay and suggested that improvements are needed for better reliability. In summary, while the hotel provides free Wi-Fi with potential for good connectivity, experiences vary and there is room for enhancing the service consistency.
Parking
Family
While the hotel is deemed suitable and ideal for families, some reviews pointed out a few drawbacks. The children's pull-out bed was mentioned as uncomfortable by a few guests and there were occasional hiccups with the family room setups, such as unmade sofa beds or the need to change rooms due to missing extra beds.
Despite these minor issues, many families had a great time, especially due to the hotel’s proximity to family attractions and the family-friendly amenities provided. Clean and spacious family rooms contribute to a pleasant stay, making it a recommended spot for those traveling with kids. However, the hotel can be a bit expensive for a family of four, so it is advisable to make reservations well in advance to ensure a seamless experience.
4 Star
The hotel's four-star facilities and services are generally appreciated, though some aspects could be improved. The restaurant, unfortunately, remains closed and the bar area is not the most ideal. Guests have mentioned that the menu is not extensive and both the meal portions and buffet quality could be improved. Some also found the drinks to be on the expensive side. Despite these dining challenges, the hotel maintains a good balance of quality and cost overall, cementing its status as a reliable four-star accommodation.
Accessible
Guests appreciate the good transport links and the hotel's central location, which offers easy access into the city center by bus. The accommodations on the ground floor are accessible and the lifts provide good access to different parts of the building. Staff are described as friendly and helpful, contributing positively to the overall accessible experience.
However, some reviews point out that certain areas, such as the bathrooms, can be small and cramped, which might pose challenges for some visitors. Additionally, the hotel is noted to be slightly dated and in need of some upgrades. Despite these minor drawbacks, the overall consensus is that the Holiday Inn York remains a good option for disabled travelers due to its accessibility and convenient location.
Dog Friendly
The hotel grounds are noted for being particularly suitable for dogs with excellent adjacent dog parks and ample walking areas appreciated by many guests. Families find the location convenient as it accommodates both children and pets, making for a harmonious stay. Ground floor rooms are particularly favored for dog owners, providing easy access for walks.
However, there are additional charges for bringing a dog, which some guests felt could have been communicated more clearly. Despite this, the overall consensus is that the hotel’s pet-friendly policies enhance the experience for guests traveling with their furry companions.
No, Holiday Inn York by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn York by IHG.
Yes, Holiday Inn York by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn York by IHG.
No, Holiday Inn York by IHG doesn't have a gym.
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