5-Star HotelSummary of reviews related to the '5 Star' categoryCasa del Balam Merida is often regarded as a charming hotel situated in the historical old town area, presenting a great value for its location. However, many visitors agree that its five-star rating does not quite align with their experience. While the hotel offers high-end services and facilities, it generally doesn’t meet the expectations one might have for a five-star establishment. Instead, guests frequently classify it more as a good three-star hotel. The main areas of concern include outdated amenities and a lack of thorough cleaning and general maintenance. Those who prefer modern luxury may find the facilities to be below par. It is recommended to temper expectations regarding the star rating, though the hotel's charm and satisfactory service continue to make it a popular choice among travelers.
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