5-Star Hotels, Resorts in Azores

Grand Hotel Açores Atlântico

9.3

Excellent

From $122

5-Star HotelSummary of reviews related to the '5 Star' categoryIf you're looking for a luxurious retreat in the beautiful Portuguese city of Ponta Delgada, you can't go wrong with the Grand Hotel Açores Atlântico! The facilities were described as exceptional and the service was consistently 5-star. Guests loved the breakfast and the overall dining experience with some even suggesting that the restaurant should have a Michelin star. The hotel has a great location and the rooms have all the amenities expected of a top-class 5-star hotel. Some guests felt that a few things were missing for a truly 5-star experience, but overall, the hotel lives up to its rating. The only criticisms were regarding the paid parking and limited shuttle options, but with everything else to enjoy, it's a small price to pay.
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White Exclusive Suites & Villas

Hotel in Lagoa

9.4

Excellent

From $178

Info Categories

5-Star Hotel

Hotel with Swimming Pool

Infinity Pool Panoramic View Pool Outdoor Pool

Luxury Hotel

Pedras do Mar Resort & Spa

Resort in Fenais da Luz

8.6

Very Good

From $105

5-Star ResortSummary of reviews related to the '5 Star' categoryDespite a few negative opinions and reports of some areas in need of improvement, the Pedras do Mar Resort & Spa is generally considered to be a lovely hotel with clean facilities and friendly staff. Though some guests mention that the hotel didn't quite live up to its advertised 5-star rating, the amenities and décor are top-notch and many visitors overall enjoyed their stays. Breakfast could use a bit of an upgrade, though. While some guests think that the hotel is more of a 4-star establishment than a 5-star one, others believe that it doesn't even meet 3-star standards. However, the hotel's equipment and services are satisfactory for the most part and some visitors feel that it is very much worth a stay.
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Hotel Verde Mar & SPA

Hotel in Ribeira Grande

8.8

Excellent

From $106

5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Verde Mar & SPA offers a mix of opinions regarding its five-star rating, facilities and services. Notably, many guests feel that the hotel's current offerings do not align with the prestigious five-star label it advertises. Several reviews mention a disconnect between expectations and reality, such as breakfasts that fall short of luxury standards and overall service that doesn't meet high-end expectations.

Despite these criticisms, some aspects of the hotel have received praise. Rooms are described as very spacious and the hotel's luxury decor, furnishings and top-notch facilities are frequently highlighted. The wellness area, particularly the pools with picturesque views, adds to the appeal and contributes to an overall comfortable experience. The luxury spa and massage services have also been appreciated by guests.

However, inconsistency in service quality and minor issues such as tiny towels and lower cleanliness levels in the pool area detract from the overall luxury experience expected at this level. The restaurant and breakfast frequently come up as points of contention, where many felt it did not meet the five-star standard. The sentiment that the value for money is acceptable is common, but the consensus leans towards the view that it aligns more closely with a four-star hotel rather than a true five-star establishment.

In summary, while Hotel Verde Mar & SPA has some redeemer qualities that hint at luxury, significant gaps in service and attention to detail suggest it falls short of five-star expectations for many guests.
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Octant Ponta Delgada

Hotel in Ponta Delgada

9.0

Excellent

From $140

5-Star HotelSummary of reviews related to the '5 Star' categoryOctant Ponta Delgada is a modern and luxurious hotel that offers exceptional facilities and services, making it the best choice for a vacation on the island. Despite not being considered a 5-star hotel in some countries, it is outstanding and spectacular. The breakfast is fabulous with extended hours throughout the day and the staff is super friendly and willing to please. Guests have found it to be the first 5-star hotel on the island in terms of quality but have noted that the staff's training could improve. Some negative feedback has been given, such as the burnt pastries that were served every day for breakfast and the small pool and lack of facilities. Overall, Octant Ponta Delgada is a super hotel and many consider it to be a 5-star hotel that is worth the stay.
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SENSI Azores Nature and SPA

Hotel in Ginetes

9.5

Excellent

From $211

Info Categories

5-Star Hotel

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Angra Marina Hotel

Hotel in Angra do Heroismo

7.8

Good

From $93

5-Star HotelSummary of reviews related to the '5 Star' categoryDespite being advertised as a five-star facility, Angra Marina Hotel appears to fall short of the high expectations associated with such a rating. Many guests noted significant discrepancies between the hotel's marketed status and the actual experience with multiple aspects not meeting the anticipated five-star standards.

Cleanliness was a recurring concern with various reviews pointing out that both the rooms and bathrooms were not up to par. Basic amenities like water, a kettle and coffee were missing from the rooms and several guests experienced issues with the functionality of their room equipment, including air conditioning and refrigerators, which took days to rectify.

Service levels were criticized frequently. Numerous reviews highlighted that the hotel lacked the attentive service typically expected from a five-star establishment. Issues such as lack of assistance at check-in, poor room service and unresponsive staff emails were common complaints. The breakfast was another significant letdown with guests finding it insufficient in terms of variety and quality.

Facility upkeep also left much to be desired, as the decor and amenities were described as outdated and in need of maintenance. The hotel's infrastructure, including soundproofing, was considered below five-star standards, enhancing the sense that the hotel had not been renovated or properly maintained in some time.

However, there were a few positive mentions of the hotel's strengths. The rooms were frequently described as spacious and comfortable and the views from the hotel were praised for their luxury feel. The location was noted to be quiet, which contributed to a pleasant stay for some guests. Additionally, there was occasional appreciation for the front desk service.

In summary, while Angra Marina Hotel has the potential and some aspects of a five-star establishment, substantial improvements in service, cleanliness, facility maintenance and breakfast quality are needed to meet the expectations set by its rating.
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