Info
Summary of reviewsThe Best Western Priory Hotel in Bury St Edmunds enjoys a favorable reputation largely due to its superb location and excellent accessibility. Strategically positioned near the town center and key attractions, it offers convenience for both leisure and business travelers. The serene setting and well-kept gardens contribute to a peaceful atmosphere, making it an ideal spot for unwinding. Ample parking, including EV charging points and spaces for larger vehicles, adds to the overall ease of access.
Guests have had diverse breakfast experiences with many appreciating the variety and quality of the offerings including a well-prepared Full English breakfast and an array of continental choices. The value for money, especially during discounted periods, was acknowledged. However, some guests reported issues with food temperature and service organization during busy periods. Dinner, on the other hand, has been commonly praised for the quality, taste and presentation of the dishes. Although occasional issues like slow service and limited menu options were mentioned, the overall dining experience remains positive.
The hotel's staff stands out for their friendliness and efficient service, consistently earning high marks from guests. The team’s helpfulness and attentiveness significantly enhance the overall stay, despite occasional remarks about under-staffing during busy periods.
Room experiences are mixed. Guests appreciate the quiet, spacious rooms with comfortable beds and welcoming decor. Specific mentions are made about the serene bungalow-style accommodations and updated modern rooms. However, critiques include the lack of air conditioning, dated decor in some parts and inconsistent cleanliness, particularly in bathrooms.
Cleanliness reviews are similarly varied. While some guests found their rooms clean and well-maintained, others reported issues like dirty carpets, dusty surfaces and mould in bathrooms. The public areas and well-kept gardens often receive positive notes, although improvements in housekeeping practices are suggested.
Family-friendliness is a notable strength of the hotel with amenities and activities that cater well to children. The availability of family-adapted rooms and the pleasant dining options make it a comfortable choice for families. Additionally, parents appreciate personalized services and adherence to safety measures.
The hotel offers free, convenient and secure parking which is appreciated by the guests. Despite occasional minor issues, the availability of ample parking spaces and the ease of access to rooms enhance the overall guest experience.
WiFi services at the hotel receive mixed feedback. While some guests praised the connectivity and speed, others faced significant issues with weak signals and inconsistency, particularly in annex areas.
In summary, the Best Western Priory Hotel is highly regarded for its prime location, pleasant atmosphere and excellent staff service. While improvements in breakfast management, room updates and consistent cleanliness could enhance the guest experience, the overall sentiment remains positive, making it a favored choice for visitors to Bury St Edmunds.
Show moreRead review summaries for all categories
Categories
