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Summary of reviewsRose Palace Hotel in Garden Town, Lahore, emerges as a well-positioned and convenient choice for travelers, lauded mainly for its central location. Guests appreciate the hotel's proximity to essential services like markets, food joints, public transport and notable spots such as Emporium Mall and Gaddafi Stadium, making it suitable for both leisure and business travelers. Despite some complaints about the immediate locality's cleanliness, the strategic placement and the quiet, safe surroundings make it appealing, especially for families.
Breakfast at the hotel garners generally favorable reviews for its fresh, tasty offerings that cater to both continental and Pakistani preferences. The food is praised for being hot and promptly served, even though there are mentions of the omelet’s quality needing improvement, a lack of variety and no buffet option. Nonetheless, the clean and comfortable dining environment positively impacts the overall guest experience.
Rooms at Rose Palace Hotel provide a mixed bag of experiences. Many guests find them spacious, well-lit and comfortable with good air conditioning and cleanliness in certain instances. However, some reviews point out inconsistencies in room quality, mentioning issues such as dirtiness, foul smells, pests and outdated furnishings. Noise pollution and maintenance issues are also concerns with some rooms not matching advertised standards. Despite these issues, the staff's friendliness and helpfulness often mitigate negative experiences.
Cleanliness is another area where guest opinions diverge. Some reviews commend the clean and tidy rooms, while others point to significant lapses in hygiene, such as dirty bathrooms, dusty furnishings and unpleasant odors. The presence of cockroaches and unclean towels is also noted, suggesting a need for better maintenance and housekeeping practices.
The hotel staff stands out as a highlight according to guest reviews. The team is frequently praised for their helpfulness, friendliness and professionalism with special mentions for individual staff members like Iqbal Sahab and the hotel manager. Despite an isolated incident involving a rude security guard, the staff’s overall performance is viewed positively, enhancing the guest experience with their accommodating and attentive service.
Free Wi-Fi at the hotel receives favorable comments for its speed and reliability, though there are occasional mentions of connectivity issues. When functioning well, it is considered a strong attribute of the hotel.
Parking, however, is a noted issue with many guests expressing frustration over the lack of an on-premises parking lot and limited, congested parking spaces. This often requires guests to find alternative parking arrangements.
Family travelers find Rose Palace Hotel an excellent choice, appreciating the safe and welcoming environment. The spacious family rooms contribute to a comfortable stay, making it highly recommended for those traveling with children.
Beds at the hotel receive varied feedback with many guests finding them comfortable and conducive to a good night’s sleep. Nonetheless, cleanliness and maintenance concerns, such as old mattresses, torn bedsheets and even bed bugs, are recurring issues that the hotel needs to address to ensure a consistently positive experience.
In summary, Rose Palace Hotel in Garden Town offers a convenient and family-friendly stay with its strategic location, accommodating staff and generally comfortable amenities. However, improvements in room maintenance, cleanliness, breakfast variety and parking facilities could enhance the overall guest experience.
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