5-Star HotelSummary of reviews related to the '5 Star' categorySumiya Cuernavaca has attracted attention with its striking design, impressive environment and updated amenities, which many agree are of five-star caliber. The facilities themselves are impeccably clean and beautifully designed with attention to detail that speaks to the owner’s commitment to quality. Visitors are generally impressed with the overall aesthetic and modern updates throughout the hotel.
However, opinions diverge when it comes to service quality and the overall five-star experience. While some find everything perfect, others feel that the service falls short of what is expected from a hotel of this category. There are comments that, although the facilities meet five-star standards, some of the services need improvement to match this level. The discrepancy between the price and the service quality has been noted by several guests, who mention that they anticipated a more luxurious experience comparable to other five-star hotels in Cuernavaca.
In summary, Sumiya Cuernavaca boasts impressive facilities and a beautiful environment, but to fully meet five-star expectations, an enhancement in service quality is necessary.
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