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Summary of reviewsSt James Hotel, part of the BW Premier Collection, has garnered praise particularly for its exceptional location in Nottingham. Guests highlight the prime city-center position, close to Nottingham Castle and within walking distance of major sights, shops, bars and restaurants, making it an ideal base for exploring the city's attractions. Despite its central location, the hotel maintains a quiet and peaceful atmosphere, adding to its charm. The convenient access from the train station and nearby parking facilities are additional bonuses, appealing to both leisure and business travelers.
Regarding breakfast, the hotel offers a well-regarded experience with a wide variety of options and high-quality food. Many guests commend the delicious meals, rich selection and accommodating service in the breakfast area. However, occasional inconsistencies such as overcooked or cold items and service delays during busy periods have been noted.
The dinner experience at the hotel also receives mixed reviews. Many guests appreciate the quality of the meals, describing dishes as lovely, delicious and good value for money. The bar and restaurant areas are often highlighted as pleasant and relaxing. Nonetheless, there are challenges with portion sizes, limited options for vegan and vegetarian guests and occasional issues with specific dishes or service efficiency.
Rooms at St James Hotel are generally praised for their cleanliness, modern décor and comfortable furnishings. The executive and penthouse suites stand out for their spaciousness and luxurious touches. However, some guests find standard rooms to be small and occasionally poorly ventilated. Noise, particularly from nearby lifts or busy areas, can be a concern, as well as issues with temperature control and the need for refurbishment in some areas. Despite these issues, the cleanliness and thoughtful amenities like tea, coffee and toiletries contribute to an overall positive experience.
Cleanliness across the hotel is consistently praised. Rooms, bathrooms and public areas are described as spotless and well-maintained. While some minor areas may require deeper cleaning or updates, the hotel's high standards of cleanliness contribute significantly to guest satisfaction.
The staff at St James Hotel earn high marks for their friendliness and helpfulness. The reception team is particularly noted for their warm and professional service, making guests feel welcome. While there are occasional lapses in service efficiency, the overall sentiment is positive with staff contributing greatly to an excellent guest experience.
WiFi at the hotel is generally reliable and fast, providing a robust connection for most needs. The service is appreciated as a complimentary amenity, although there are some instances of spotty or slow connections that could inconvenience guests.
Parking presents a mixed picture with the nearby NCP car park being convenient but often considered expensive. The hotel's own parking facilities are described as small and difficult to navigate, particularly for larger vehicles. Clearer directions and lower costs for parking would benefit guests.
Situated close to a vibrant nightlife scene, the hotel's location is ideal for those looking to enjoy Nottingham's evening options. However, the proximity to nightlife can lead to noise disturbances, which some guests find disruptive. For quieter alternatives, attractions like the nearby Nottingham Castle and festive markets offer enjoyable daytime activities.
Overall, St James Hotel, BW Premier Collection, provides a compelling stay characterized by its outstanding location, commendable cleanliness, friendly staff and comfortable accommodations. While there are areas for improvement, the positive aspects greatly contribute to its appeal among visitors to Nottingham.
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