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A part of the Mare Nostrum Resort, the resort is situated next to Camisón Beach, offering a spa, gym and tennis courts.
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Summary of reviewsThe Mediterranean Palace receives considerable praise for its exceptional location in the heart of Las Américas, offering direct beach access and proximity to shops, restaurants and vibrant nightlife—all while maintaining a quiet, relaxing atmosphere. The immaculately maintained pool area, especially family-friendly with a heated option, earns high marks for both relaxation and its scenic beauty.
The breakfast at Mediterranean Palace stands out due to its rich variety and quality, providing options like pastries, pancakes, salads and freshly made omelettes. The overall breakfast experience is highly regarded, despite some guests noting monotony over longer stays. Dinner, while commended for its fresh ingredients and variety, receives mixed reactions with criticisms focusing on taste and the buffet-style service, which some found lacking.
The staff consistently receives outstanding reviews for their friendliness, professionalism and attentiveness across all areas, from the breakfast hall to the kid's club, leaving lasting positive impressions. Specific individuals like Juan, Riky, Carolina and Oksana are frequently mentioned for their exceptional service.
However, the rooms are a notable point of contention. Guests widely describe them as outdated and in need of refurbishment with many highlighting cleanliness issues and poor soundproofing. The comfort and quality of the beds also often fall short of expectations, contributing to a subpar sleeping experience. Cleanliness, while generally praised in common areas and the pool, shows variability depending on housekeeping staff with some guests encountering issues in their rooms and bathrooms.
The gym, although well-equipped, is considered small and outdated by some with additional charges for usage being a point of contention. Reviews also indicate that while the hotel's facilities, location and children's amenities are excellent, the overall rating does not consistently meet five-star expectations.
Overall, Mediterranean Palace offers a superb location and exceptional service, particularly excelling in family-friendly amenities and pool facilities. However, improvements are needed in room modernization and consistency in dining and cleanliness to align better with its five-star rating.
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