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Summary of reviewsThe Aqua excels in providing a memorable stay primarily attributed to its exceptional location, cleanliness and friendly staff. Ideally situated next to the port and beach, the hotel offers superb access for diving enthusiasts and visitors wanting to explore the marina, Chesil Beach, Portland Castle and the Weymouth & Portland National Sailing Academy. Guests appreciate the serene harbor views and the location's practicality for excursions to nearby attractions such as Weymouth and Durdle Door.
The hotel's breakfast service is widely praised for its quality and variety, offering a hot buffet with vegan options that most guests find satisfying and delicious. Despite some instances of mediocrity and minor service issues, the breakfast experience is generally positive, further enhanced by friendly and accommodating staff. However, the evening dining experience is inconsistent due to frequent restaurant and bar closures, sometimes leaving guests to find alternative dining options.
Rooms at The Aqua are consistently commended for their cleanliness and comfort. Recently renovated, they feature modern décor and amenities with many rooms offering scenic sea views. While some find the smaller rooms a bit cramped and note occasional noise, overall feedback highlights the rooms as spacious, well-furnished and spotless.
Cleanliness is a standout feature of The Aqua with guests regularly complimenting the impeccably maintained rooms and public areas. The hotel's commitment to cleanliness is evident in the fresh white linens and towels, adding to the guests' comfort.
The staff's friendliness and helpfulness are repeatedly praised with many guests noting the warm and welcoming atmosphere created by the attentive team. Individual staff members and the hotel's owner receive specific commendations for their exceptional service, which significantly enhances the overall guest experience.
Although there are mixed opinions on the beds with some guests finding them too soft or uncomfortable, many still describe the beds as comfortable and of good quality. The Aqua offers good value for money, providing a comfortable stay despite some service and dining challenges, meeting expectations for a three-star hotel. Overall, the combination of a prime location, cleanliness, friendly staff and quality breakfast contributes to a positive and enjoyable stay at The Aqua.
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