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Summary of reviewsThe Best Western Plus Burlington Hotel in Folkestone receives commendable reviews for its location, services and overall experience, making it a favored choice among travelers. Situated by the sea, the hotel offers stunning views of the English Channel and quick access to key attractions like the town center and Folkestone harbour. The hotel’s historic Victorian architecture, complete with stained glass windows, adds a unique charm that guests appreciate. The proximity to the Eurotunnel is particularly valued by travelers crossing the channel, providing a peaceful retreat in a tranquil, residential setting.
Guests consistently praise the cleanliness of the hotel. The rooms are highlighted for their modern bathrooms, immaculate upkeep and comfortable furnishings. With a mix of room sizes, including dog-friendly options, the accommodations cater to diverse needs.
The staff at Best Western Plus Burlington Hotel are a significant contributor to its positive reputation. Described as friendly, helpful and professional, the staff enhance the guest experience with efficient check-in/out processes and exceptional service in the restaurant. Specific individuals, such as bar manager Mark and receptionist Gary, are often singled out for their outstanding hospitality.
Dining at the hotel receives mixed but largely favorable reviews. Breakfast offerings are noted for quality and variety with options catering to different dietary preferences, although some guests suggest improvements in service speed and food temperature. Dinner at the Bay Tree Grill garners high praise for its flavorful dishes and inviting ambiance. However, slow service and occasional menu availability issues are areas for potential enhancement.
The WiFi connection is a point of frustration for some guests with reports of instability and poor reception, particularly in certain parts of the hotel. Conversely, other guests have found it to be adequate for their needs.
When it comes to comfort, the beds receive mixed feedback. While many guests find them very comfortable, others find them too firm. Personal preferences for mattress firmness seem to play a role in these varied opinions.
Business travelers find the hotel accommodating with business-ready facilities, including a well-maintained business center and comfortable workspaces in rooms. However, some logistical challenges, like parking and additional fees, have been noted.
In terms of accessibility, the hotel offers several features making movement easy for guests with disabilities, including accessible rooms and facilities. Nonetheless, improvements in disabled parking have been suggested.
Overall, the Best Western Plus Burlington Hotel provides a welcoming stay with excellent service, comfortable accommodations and a prime location. The historical charm combined with modern amenities makes it a popular choice for both leisure and business travelers who appreciate quality, convenience and friendliness.
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